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Rated 3.3 out of 5 by 801 reviewers.
Rated 3 out of 5 by This hotel is in a great location I did like the fact that no one told me about parking and when I arrive home there a charge of 38 to my credit card. Wow 38 to park at a hotel that im staying at!!!!!!!!!!! December 31, 2011
Rated 5 out of 5 by Very accommodating, good location. I pulled up and was greeted by a very friendly valet. I parked my car and was able to check in within a couple of minutes. Room was clean and had everything that we needed. March 11, 2013
Rated 3 out of 5 by Hotel needs update This hotel gets lots of traffic. The registration/check-in process was slow. The rooms need to be updated. We chose this hotel because our preferred one was not available. June 10, 2013
Rated 4 out of 5 by Great Hotel, Great Location Hotel staff was very helpful at check-in. The room was clean and comfortable. Location of the hotel was great. Stayed 2 nights on business and would definitely stay again. March 17, 2013
Rated 2 out of 5 by Better luck next time At check in was given a room already occupied. Could have beed very akward. Next morning toilet would not flush. The attitude was oh well we will get some there to fix it. January 13, 2013
Rated 3 out of 5 by service was wonderful The only bad thing was waiting for the elevator. We used the stairs multiple times due to fulliness of the elevators and when your on an upper level this gets tiresome, February 21, 2013
Rated 3 out of 5 by Uneven to say the least Rooms and service are top-notch. Hotel open areas like bar, atrium, etc. are on the haggard side and in need of update. Food available in the bar is downright horrible. February 18, 2013
Rated 3 out of 5 by Unclean Hotel was nice but came back 2nd night at 11PM and room was not cleaned! We had to leave room so it could be cleaned and we weren't offered anything, not even a drink! August 2, 2012
Rated 4 out of 5 by Nice Short Stay I travel a lot for business and this stay was no different. It was a pleasure being greeted at the front desk and being provided with excellent dinner recommendations. August 24, 2012
Rated 5 out of 5 by convenient area, comfortable and safe Very comfortable, cozy room. It would have been nice to have a mini-fridge in the room as well as free internet. Other than these comments, everything else was super. October 2, 2012
Rated 5 out of 5 by Beautiful hotel This hotel is 26 stories, and the view from my 24th floor was incredible! Very clean and comfortable. Pets are allowed under 40 lbs. they have a gym and a pool, too. July 4, 2013
Rated 2 out of 5 by Hotel beds are very comfortable. Wifi is NOT free. The faucet in the bathroom leaks. The staff is not friendly or helpful. Internet in room costs $16.99 per day. I will not choose to stay here again if I can help it. November 21, 2012
Rated 5 out of 5 by Great staff, one concern Every person we came into contact with was extremely helpful and pleasant. Our one major concern was that we had 5 rooms for a group of people running a race for a children's charity and the special needs children themselves were participating. When making the reservations I had been very clear that we would need late check out to ensure the safety of the kids. When we checked in only 2 of the rooms were allotted late check out, and while that was a nice accommodation for those two rooms it was a hardship for the other three. There was a big block of rooms for runners and in the last 8 years we have stayed at a different hotel for this race and the late check out was always guaranteed for that entire block. It was a real problem for us, and I am not sure we could stay at this hotel again for this event if they cannot adjust this policy. I know the hotel was full bc of the race, but we also know it would not be full the next day so there was plenty of time to make the turnover of the rooms with the right staffing plan ahead of time. With such a well trained staff, and nice property it was a real shame to have this problem. September 16, 2013
Rated 5 out of 5 by Staff was great Everyone on the staff was very accomodating and friendly. We especially like the young lady working the Club Lounge in the evening and the morning during our stay April 21, 2013
Rated 4 out of 5 by My stay on 12/22 Everything was just great. Your staff was very good. One improvement, you could make, is have a shuttle for Philly airport & Amtrack. Most top quality hotels do. December 31, 2012
Rated 3 out of 5 by This hotel did not meet my expectation The carpet in my room had stains. The bedsheet felt "rough" to the skin. My stay wasn't bad but I was expecting something a little bit better for a Sheraton. October 1, 2013
Rated 2 out of 5 by Stayed for wedding - Hotel was unclean - Reception was unfriendly and spg line took 2 x as long as other lines - staff continually told us to go talk to "x" person (who was busy). April 29, 2013
Rated 4 out of 5 by Mixed experience @ Philadelphia Downtown We usually love staying at Sheraton hotels, and looked forward to our stay here. The lobby was beautiful. But the lady who checked us in at the front desk started our experience with a negative impression. She was not helpful, did not offer any benefits/upgrades with our SPG status (even though it was pretty obvious to us by the parking lot that the hotel was not full), and she was seen rolling her eyes with attitude when dealing with other customers. On the other hand, the bell staff and concierge were great--very friendly, personable and accommodating to our needs. When we got to our room, we found a wet rag hanging on the shower curtain rod--must have been left by the cleaning staff. This was removed the next day when they returned to clean the room. The pool and exercise facilities was very nice, and well stocked with towels. The parking lot was run down and needs repair. Some elevators were nice and clean, whereas others had litter on the carpeted floor. All in all, we enjoyed our stay. The positives did outweigh the few negatives we experienced. Next time we are in Philly, I think we would consider staying here again. August 13, 2013
Rated 3 out of 5 by Older hotel time for renovation to be top notch: elevators are extreamly slow, dinner buffet priced nicely but food i ate was tasteless. Parking is a mess and complicated April 15, 2013
Rated 5 out of 5 by Great location-Great Staff The staff at this hotel are always superb. The concierge was extremely helpful. Peter and Nicole made our evening extra special with their attentive service. February 4, 2013
Rated 3 out of 5 by Service and Room Amenities Service in the lounge bar and restaurant was not good. Servers were not kind. Blanket was too heavy. The SPG membership was not recognized at the front desk. November 30, 2011
Rated 4 out of 5 by Staff was very friendly My wife and I had a very enjoyable stay at your hotel. The staff was very friendly and courteous. The facility was clean and inviting. December 10, 2013
Rated 5 out of 5 by this hotel rooms were great the rooms were great, the bed very comfortable, could use a fridge for keeping water or pop cold. other then that everyone was very nice an accomidateing. January 22, 2013
Rated 2 out of 5 by Time for a remodlel! This property is a little tired and needs a remodel. The staff was great and the location is really good, but the old decor and finishes made me sad. October 5, 2013
Rated 4 out of 5 by Great staff, only good facility The staff was phenomenal; the facilities could be nicer; new carpeting, a computer, a standard refrigerator, an unbroken safety locking stop on the door. May 14, 2013
Rated 3 out of 5 by Bathroom Needs Renovation Sink stopper detached from control rod. Shower fixtures corroded and imprecise on water temperature control. Staff was uniformly helpful and friendly. November 15, 2011
Rated 4 out of 5 by Very nice hotel Very nice and comfortable room, the front desk and conceierge staff are very helpful. Had a nice time staying there. December 29, 2013
Rated 2 out of 5 by Rundown Hotel very rundown, carpet in the room is very old with stains Breakfast on gold members level is horrible, stuff not friendly Location is very good June 18, 2013
Rated 3 out of 5 by family friendly great location & very gracious staff... good food & service. could use some new carpeting & a paint job to lighten up the feel of the halls & rooms. August 22, 2012
Rated 4 out of 5 by Pretty hotel, close to highway exit Stayed here because we received a discount for the Electric Run. Pretty facilities, beds were comfortable, love the pillows! Also had a nice view. July 22, 2013
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