Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • USA
  • Landkarte

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Rated 3.7 out of 5 by 2156 reviewers.
Rated 5 out of 5 by US Open Trip Very comfortable room. Clean. Friendly. Well Located. I highly recommend this hotel to those traveling to Manhattan September 3, 2013
Rated 5 out of 5 by Great location The hotel is in a great location and excellent facilities. Staff really friendly and would happily stay there again. January 18, 2013
Rated 5 out of 5 by courtesy of staff makes your stay a pleasant one Very courteous, professional and willing to help staff at reception is really something unusual elsewhere, thanks. January 7, 2013
Rated 1 out of 5 by This hotel charges for storing luggage Very bad attitude of the staff. Very disappoinbted with their charges for storing luggage even only for few hours. April 26, 2013
Rated 5 out of 5 by Conveniently located Great hotel - just steps away from the Subway and good restaurants within walking distance. A pleasurable stay. September 11, 2013
Rated 5 out of 5 by Girls Night Out in NYC This Sheraton never disappoints, rooms are always clean and well appointed. The breakfast buffet is fabulous. August 21, 2013
Rated 2 out of 5 by Busy, Small Rooms The hotel is very big, busy common areas with small rooms. Better SPG options elsewhere in NYC. December 16, 2013
Rated 5 out of 5 by Bathroom linens Everything was great except the bathroom linens. They smelt like they were sour and made the bathroom smell. June 9, 2013
Rated 5 out of 5 by This hotel is right in the heart of Times Square Great hotel that is bustling! Has great rooms and many have been updated and have a newer look and feel. July 18, 2013
Rated 3 out of 5 by Sheraton NY Times SQ Average business hotel, expensive for what it is - price purely generated by its great location. November 25, 2013
Rated 4 out of 5 by Additional Charges Good location, accomodations and facilities. Front desk staff could be a little bit more polite. November 22, 2013
Rated 3 out of 5 by Customer Service Hit or Miss Pros: Good location for tourist spots, relatively comfortable, and competitively priced. Cons: Customer service is a complete hit or miss. Some staff were the incredibly courteous and helpful, other's were outright rude and obstructive. Food is of average quality and incredibly overpriced for what it is (Think standard Sheraton Hotel fare but at 2x the price). Now you could chalk up the waffling customer service and over priced food to your NYC experience, that's what we did, but it's doubtful we'll pick this Sheraton on our next Big Apple trip. July 21, 2014
Rated 4 out of 5 by NYC Nice Stay - got at least 8 bills emailed for the same amount. They need to check their system., November 13, 2013
Rated 5 out of 5 by People very helpful We found your entire staff to be friendly and helpful, particularly breakfast servers and help desk April 22, 2013
Rated 5 out of 5 by location location location The location was right in the heart of the the city. Staff was great. Right at the the subway stop. January 21, 2013
Rated 5 out of 5 by Outstanding outstanding even when the hotel is busyiest during the New Years holidays!! January 5, 2014
Rated 1 out of 5 by worst hotel ever I would not recommend this hotel for anyone. The staff were unproffesional, slow, mean. December 2, 2013
Rated 4 out of 5 by Elevators/Stairs The only glitch was the elevator back up and the fact the stairs were not open for use. December 2, 2013
Rated 5 out of 5 by I love this Hotel Everything exceeds my expectation, and it's centrally located. I would recommend it to anyone. December 4, 2012
Rated 2 out of 5 by This hotel was ok This was selected by corporate, the room was not up to the standard of other Starwood hotels. August 12, 2013
Rated 3 out of 5 by Good location The Hotel is well located, but the room and faclity would need a little more tneder care. May 31, 2013
Rated 2 out of 5 by A challenging visit Room was not fully cleaned upon arrival and toilet did not work. Little help from staff September 13, 2012
Rated 5 out of 5 by Great bed Newly renovated rooms were clean and comfortable. Good location, we enjoyed our stay. April 22, 2013
Rated 3 out of 5 by Less than normal experience I have stayed at this hotel many times. This time was sub-par...when I arrived, refused to honor confirmed requests and lifetime gold status, saying they only give late check-out, entrance to club lounge to platinum as hotel is under different management. I ended up paying additional for access to club floor (had booked thru trade-show and club rooms sold-out; had called hotel to see if would give access to club at least); they did give me a room on the club floor when I paid the $25 additional per night; room was absolutely terrible with a hospitality room across and awful furnitue set-up; I was moved to another normal room that was fine; breakfast in the club was a mess next morning; dishes and used materials piled all over; food was pretty much delpeted and not being replaced; very little staffing... The lounge that evening was good and breakfast next day had normal staffing that remembered me and service was up to expected. The day after I checked in, I went to the front desk and was given a late check-out for the next day as normal with no issue at all. Not sure what happened here, but the person I was traveling with was at the point of never coming back and we are longtime SPG members , have stayed here many, many times, and are both close to lifetime platinum. February 20, 2014
Rated 1 out of 5 by Scaffolding Eyesore The hotel has been surrounded by scaffolding for several years. Will this ever stop? April 1, 2013
Rated 1 out of 5 by No heat in my room Room was cold And this review takes too much time...more frustration.. October 28, 2013
Rated 5 out of 5 by Sherton stay excellent stay in a completely remodeled hotel. My favoritehotel in NYC February 25, 2013
Rated 5 out of 5 by Convenient Convenient to theaters, shopping, and dining. August 14, 2014
Rated 5 out of 5 by pedro The location and the service in the executive floor is excelent. February 9, 2013
Rated 5 out of 5 by This hotel has a great location in the city I could see everything in time square from my hotel window April 18, 2013
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