Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • USA
  • Landkarte

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Rated 3.7 out of 5 by 1979 reviewers.
Rated 2 out of 5 by Busy, Small Rooms The hotel is very big, busy common areas with small rooms. Better SPG options elsewhere in NYC. December 16, 2013
Rated 4 out of 5 by Too many youth groups ruined my business stay This is the third time of staying at this hotel on business, on this occasion for 4 days last week. There were numerous school/youth/ young teenage groups staying at the hotel who were loud, not properly supervised and badly behaved,. They completely took over the entire lobby and front of hotel area in the mornings and early to mid-evenings. They don't even talk to each other, they shout and generally make a lot of noise, They have no sensitivity to the fact that other people are also paying guests, probably at a higher rate, and that we too deserve consideration. They did not keep quiet in the hotel corridors and one group spent 30 - 40 minutes having a loud conversation outside my room door and continued even after I complained. I also complained to the hotel staff but no-one seemed to arrive. And yes, I actually have two teenage children myself so its not that I am intolerant of kids. Just badly behaved kids. Sadly, I will not stay at this Sheraton again simply because of this experience. I do not spend $2.5k on a 4 day business trip to be aggravated by badly behaved adults and teenagers. Awful. July 15, 2013
Rated 5 out of 5 by ny,ny this is the only place I would stay in ny. you are in the center of everything. my wife and daughter w love this place December 3, 2013
Rated 2 out of 5 by Far from the best experience As a platinum member; it would have been nice to have gotten an upgrade; my room was cold and boring; walls in bathroom had some stains; hotel needs to have wireless in the guest rooms December 12, 2011
Rated 3 out of 5 by Great location I've stayed in tis Hotel several times a few years ago and have always loved the location. With the new renovation the Hotel have gained another star in My book. Lovely bedcomfort! January 10, 2012
Rated 3 out of 5 by motion control thermostat great motion control thermostat, assuming cost is number one concern and not guess comfort. the hall was cooler than my room. couldn't set temp any lower than 65 and during the night the room temp would get warn enough to wake me. it would be a nice feature if the hotel could provide someone to sit in my room during the night while I sleep to keep the motion detector active and my room cool. May 10, 2014
Rated 4 out of 5 by Good conference setting I do not like being told what I have to do in a voluntary review May 17, 2014
Rated 4 out of 5 by Room very small for very large price The room was extremely small for the large price paid. There was no expectation for the presidential suite to be provided, but certainly something a bit larger than what was received. Didn't complain on this occasion but definitely will if this ever happens again. In the question below there is only a 'yes' or 'no' as to whether or not to recommend the hotel. The answer is, if the hotel provides value for money & has an overall good satisfaction reached (room, facilities, location, staff attitude, etc.) & in this case, with respect to room size being bigger, then 'yes', if not then 'no'. The staff were excellent with everything else. Dave at the bell desk was exceptionally helpful & courteous every time we asked for directions. He's an excellent ambassador for the hotel. April 30, 2014
Rated 1 out of 5 by the reality is far from to be nice HOTEL STAFF DIDN'T INFORM ABOUT LACK OF HOT WATER AND STOP OF WARM AIR CONDITIONING. NOT CLEANED COLD ROOM. Not comfortable bath facilities. Nobody care about there guests. March 11, 2013
Rated 1 out of 5 by Dirty + Broken AC no response from staff There was BIG black stains on the tile in the bath Room in bad shape AC and TV did not work worst part was i asked 3 times for the staff to look at it and they never did November 20, 2012
Rated 5 out of 5 by Well Done Great location, efficient knowledgable front desk staff. Found all staff pleasant and professional. Very happy with service an the facility. Keep up the excellent work! February 11, 2013
Rated 3 out of 5 by Was expecting more from Sheraton... The bed was not as comfortable as I thought. Only stayed one night but had hard time sleeping. The sheets were rough. Not the Sheraton experience I was hopping for. November 29, 2012
Rated 4 out of 5 by Holiday in NYC In excellent position, all facilities in hotel as expected by a Sheraton hotel. Seems to be run professionally. November 19, 2013
Rated 5 out of 5 by Great stay First time that we have stayed here and loved it. The staff was very helpful and the location can't be beat. Wi-fi in the room was the only thing that we missed. July 18, 2012
Rated 4 out of 5 by Elevators/Stairs The only glitch was the elevator back up and the fact the stairs were not open for use. December 2, 2013
Rated 1 out of 5 by worst hotel ever I would not recommend this hotel for anyone. The staff were unproffesional, slow, mean. December 2, 2013
Rated 5 out of 5 by Great hotel We had a wonderful experience in New York at the Sheraton. They met our every need and went beyond the call of duty. I would stay here again. December 8, 2011
Rated 5 out of 5 by Staff was excellent! We were given an upgrade to the club level and that was a nice surprise! The rooms were extremely comfortable and I love the accessibility to Times Square! June 24, 2013
Rated 3 out of 5 by Sheraton NY Times SQ Average business hotel, expensive for what it is - price purely generated by its great location. November 25, 2013
Rated 4 out of 5 by Additional Charges Good location, accomodations and facilities. Front desk staff could be a little bit more polite. November 22, 2013
Rated 5 out of 5 by Shearton New York 2013 Quick check-in. All staff friendly and helpful. Location great for access to shows and great eating places. Coffee in rooms great. Beds very comfortable. February 21, 2013
Rated 4 out of 5 by Club Lounge The variety of food served has gone from spectacular to below average. the presentation has suffered the same. The staff was helpful and attentive. August 7, 2013
Rated 5 out of 5 by perfect location This hotel was perfect for our theatre going needs. The concierge was extremely helpful in suggesting eating places. Will definately stay there again February 23, 2013
Rated 1 out of 5 by Bye Bye Filthy bathroom, was not cleaned despite request for housekeeping to re service the bathroom. Attempted contact to front desk manager got no result. April 4, 2013
Rated 2 out of 5 by Great location but disappointed No fridge space, storing bags at hotel costs $, no free wifi in room, no coffee jug, pool is shared with another hotel diagonally across the street. August 5, 2012
Rated 5 out of 5 by Great place to stay. Great place to stay. Very clean and conveniently located. Staff were helpful, friendly and prompt when call to the room. I would stay there again. June 30, 2013
Rated 4 out of 5 by Nice stay, but Everything about our stay was good, except the check-in process. The front desk was understaffed and the wait to check in was around 20-25 minutes. October 12, 2012
Rated 1 out of 5 by Awfull Complete lack of pride, no knowledge of customer service. Change everyone , managers, bad example of hotel industry standards August 7, 2013
Rated 5 out of 5 by Perfect hotel close to everything I will reccommend Sheraton New York TImes Square Hotel any day, sinces the rooms are perfect, the staff friendly and the location is just perfect. March 19, 2013
Rated 1 out of 5 by TERRIBLE BEDS For this price of $329- the beds were terrible and springs were protruding. NOT what is expected from a hotel of this standing. UNACCEPTABLE August 15, 2013
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