Rated 4 out of 5 by Martin212 Holiday in NYC
In excellent position, all facilities in hotel as expected by a Sheraton hotel. Seems to be run professionally.
November 19, 2013
Rated 5 out of 5 by Crump3 US Open Trip
Very comfortable room. Clean. Friendly. Well Located. I highly recommend this hotel to those traveling to Manhattan
September 3, 2013
Rated 5 out of 5 by jane156666 Great location
The hotel is in a great location and excellent facilities. Staff really friendly and would happily stay there again.
January 18, 2013
Rated 1 out of 5 by DisappointedLoyalist This hotel charges for storing luggage
Very bad attitude of the staff. Very disappoinbted with their charges for storing luggage even only for few hours.
April 26, 2013
Rated 5 out of 5 by Frank41 courtesy of staff makes your stay a pleasant one
Very courteous, professional and willing to help staff at reception is really something unusual elsewhere, thanks.
January 7, 2013
Rated 5 out of 5 by NYCSeptember Conveniently located
Great hotel - just steps away from the Subway and good restaurants within walking distance. A pleasurable stay.
September 11, 2013
Rated 5 out of 5 by Krissy Girls Night Out in NYC
This Sheraton never disappoints, rooms are always clean and well appointed. The breakfast buffet is fabulous.
August 21, 2013
Rated 5 out of 5 by JeffTz Bathroom linens
Everything was great except the bathroom linens. They smelt like they were sour and made the bathroom smell.
June 9, 2013
Rated 2 out of 5 by red95 Busy, Small Rooms
The hotel is very big, busy common areas with small rooms. Better SPG options elsewhere in NYC.
December 16, 2013
Rated 5 out of 5 by Mark82 This hotel is right in the heart of Times Square
Great hotel that is bustling! Has great rooms and many have been updated and have a newer look and feel.
July 18, 2013
Rated 3 out of 5 by KG82 Sheraton NY Times SQ
Average business hotel, expensive for what it is - price purely generated by its great location.
November 25, 2013
Rated 4 out of 5 by Fifo2008 Additional Charges
Good location, accomodations and facilities. Front desk staff could be a little bit more polite.
November 22, 2013
Rated 4 out of 5 by John112013 NYC
Nice Stay - got at least 8 bills emailed for the same amount. They need to check their system.,
November 13, 2013
Rated 5 out of 5 by RfSTWO People very helpful
We found your entire staff to be friendly and helpful, particularly breakfast servers and help desk
April 22, 2013
Rated 5 out of 5 by brigantine1331 location location location
The location was right in the heart of the the city. Staff was great. Right at the the subway stop.
January 21, 2013
Rated 1 out of 5 by Esube worst hotel ever
I would not recommend this hotel for anyone. The staff were unproffesional, slow, mean.
December 2, 2013
Rated 4 out of 5 by Mugsy2 Elevators/Stairs
The only glitch was the elevator back up and the fact the stairs were not open for use.
December 2, 2013
Rated 5 out of 5 by Grrink Outstanding
outstanding even when the hotel is busyiest during the New Years holidays!!
January 5, 2014
Rated 5 out of 5 by wenonly1 I love this Hotel
Everything exceeds my expectation, and it's centrally located. I would recommend it to anyone.
December 4, 2012
Rated 2 out of 5 by Allikat This hotel was ok
This was selected by corporate, the room was not up to the standard of other Starwood hotels.
August 12, 2013
Rated 3 out of 5 by Raymond1958 Good location
The Hotel is well located, but the room and faclity would need a little more tneder care.
May 31, 2013
Rated 4 out of 5 by TFITZ My local favorite let me down.
I often stay in this hotel on business. Last week I checked in around midnight and a the front desk attendant stated the hotel would be without hot water until 6:00am the following morning. This was a bit inconvenient, but I waited until 7:00a to try and shower. We still had no hot water. I eventually had to give up and endure the pain of an ice-cold shower so that I could go to work. The hotel staff never acknowledged that they failed to provide hot water at a reasonable time, blaming it on the city. The rest of the week was a normal quality stay. I was just surprised regarding the hotel staff's attitude regarding the pain of having to shower with ice water.
May 26, 2014
Rated 2 out of 5 by AlbertF A challenging visit
Room was not fully cleaned upon arrival and toilet did not work. Little help from staff
September 13, 2012
Rated 5 out of 5 by Vern1983 Great bed
Newly renovated rooms were clean and comfortable. Good location, we enjoyed our stay.
April 22, 2013
Rated 1 out of 5 by nyclocal Scaffolding Eyesore
The hotel has been surrounded by scaffolding for several years. Will this ever stop?
April 1, 2013
Rated 4 out of 5 by GIo123 Rooms are nice, lobby is insane
Rooms were clean and comfortable, staff was helpful, good location, excellent gym, but if you are looking for a hotel that feels welcoming and relaxing when you walk in, don't say here. The lobby is crawling with ~100 tourists and children running around barefoot and screaming at all hours of the night. It feels stressful to enter. Like walking onto a playground during recess. Thankfully, my room and hallway were not like this or else I would not recommend this hotel. However, I was on the top floor due to my SPG status, so it is possible that lower floors were not as quiet.
July 15, 2014
Rated 3 out of 5 by travelgenius Less than normal experience
I have stayed at this hotel many times. This time was sub-par...when I arrived, refused to honor confirmed requests and lifetime gold status, saying they only give late check-out, entrance to club lounge to platinum as hotel is under different management. I ended up paying additional for access to club floor (had booked thru trade-show and club rooms sold-out; had called hotel to see if would give access to club at least); they did give me a room on the club floor when I paid the $25 additional per night; room was absolutely terrible with a hospitality room across and awful furnitue set-up; I was moved to another normal room that was fine; breakfast in the club was a mess next morning; dishes and used materials piled all over; food was pretty much delpeted and not being replaced; very little staffing...
The lounge that evening was good and breakfast next day had normal staffing that remembered me and service was up to expected.
The day after I checked in, I went to the front desk and was given a late check-out for the next day as normal with no issue at all.
Not sure what happened here, but the person I was traveling with was at the point of never coming back and we are longtime SPG members , have stayed here many, many times, and are both close to lifetime platinum.
February 20, 2014
Rated 1 out of 5 by Achilles9 No heat in my room
Room was cold
And this review takes too much time...more frustration..
October 28, 2013
Rated 5 out of 5 by dave Sherton stay
excellent stay in a completely remodeled hotel. My favoritehotel in NYC
February 25, 2013
Rated 5 out of 5 by pedrofirst pedro
The location and the service in the executive
floor is excelent.
February 9, 2013