Rated 3 out of 5 by Fred2000 Was expecting more from Sheraton...
The bed was not as comfortable as I thought. Only stayed one night but had hard time sleeping. The sheets were rough. Not the Sheraton experience I was hopping for.
November 29, 2012
Rated 5 out of 5 by Sandy23 Great stay
First time that we have stayed here and loved it. The staff was very helpful and the location can't be beat. Wi-fi in the room was the only thing that we missed.
July 18, 2012
Rated 5 out of 5 by Hopey Great hotel
We had a wonderful experience in New York at the Sheraton. They met our every need and went beyond the call of duty. I would stay here again.
December 8, 2011
Rated 5 out of 5 by wwgjr Staff was excellent!
We were given an upgrade to the club level and that was a nice surprise! The rooms were extremely comfortable and I love the accessibility to Times Square!
June 24, 2013
Rated 4 out of 5 by John112013 NYC
Nice Stay - got at least 8 bills emailed for the same amount. They need to check their system.,
November 13, 2013
Rated 5 out of 5 by Charlie Shearton New York 2013
Quick check-in. All staff friendly and helpful.
Location great for access to shows and great eating places. Coffee in rooms great. Beds very comfortable.
February 21, 2013
Rated 4 out of 5 by Michael1129 Club Lounge
The variety of food served has gone from spectacular to below average. the presentation has suffered the same. The staff was helpful and attentive.
August 7, 2013
Rated 5 out of 5 by Karen perfect location
This hotel was perfect for our theatre going needs. The concierge was extremely helpful in suggesting eating places. Will definately stay there again
February 23, 2013
Rated 5 out of 5 by Roxy18 Great place to stay.
Great place to stay. Very clean and conveniently located. Staff were helpful, friendly and prompt when call to the room. I would stay there again.
June 30, 2013
Rated 1 out of 5 by hdslfadlkj Bye Bye
Filthy bathroom, was not cleaned despite request for housekeeping to re service the bathroom. Attempted contact to front desk manager got no result.
April 4, 2013
Rated 2 out of 5 by EJYoung Great location but disappointed
No fridge space, storing bags at hotel costs $, no free wifi in room, no coffee jug, pool is shared with another hotel diagonally across the street.
August 5, 2012
Rated 1 out of 5 by Awfull2013 Awfull
Complete lack of pride, no knowledge of customer service. Change everyone , managers, bad example of hotel industry standards
August 7, 2013
Rated 1 out of 5 by jetmichael TERRIBLE BEDS
For this price of $329- the beds were terrible and springs were protruding.
NOT what is expected from a hotel of this standing.
August 15, 2013
Rated 4 out of 5 by DannyS Nice stay, but
Everything about our stay was good, except the check-in process. The front desk was understaffed and the wait to check in was around 20-25 minutes.
October 12, 2012
Rated 5 out of 5 by Batravnen Perfect hotel close to everything
I will reccommend Sheraton New York TImes Square Hotel any day, sinces the rooms are perfect, the staff friendly and the location is just perfect.
March 19, 2013
Rated 3 out of 5 by Lawrence46 Great location, poor service
We visited NYC for a three day weekend before Christmas. The positives: the room was updated, clean and nice. Housekeeping service was prompt and courteous. The negatives (and what would keep me from staying here again): Check in was a disaster. We arrived at 3pm on a Friday and the line to check in snaked around the lobby with only 3-4 cashiers. We waited 20 minutes, and the line barely moved, so we decided to check our bags and come back later. We were charged $4.00 per bag to check our luggage. Reprehensible! When we returned to check in 2 hours later, we waited 40 minutes. At the same time, there was a private party waiting in a line to be let into the conference room and the line blocked the access to baggage check. There were 4 employees in the baggage check area at the time we retrieved our bags and not one offered to assist us with our bags to our room. Of course, a bell man was nowhere to be found. We had a similar experience at check out. We had a late flight, and I waited 25 minutes to check my bags and leave for the day. Upon returning, same thing. 20 minute wait to retrieve our bags, at $4.00 per bag. While I understand the hotel has a large amount of rooms, the welcome, check in and bag claim situation is unacceptable. More staff and better facilites to service guests could easily address an otherwise disappointing situation.
December 26, 2013
Rated 1 out of 5 by boater1 Really needs attention
I will explain the negative answers above:
Staff met my needs: there was a student group on my floor. I couldn't sleep for two nights. Very noisy. The chaperones decided to "camp" outside MY door in chairs and talk very loud! Like they were having a "social". I had to call security twice to get you to come up and address. I listened as security barely asked them to move on so I came out. They said they were there to keep the kids in their rooms!
When I came out of my room the next morning there were four "chaperone" chairs in the hall. When I told your receptionists upon checking out, they told me to ask for a non-kid floor next time!
Cleanliness: My shower curtain had some "crusty" thing on it resembling something that comes out of a nose. I was already naked so I had to remove it. Really Gross.
Met needs: I work for the television network close by so it met my needs, I could walk there. BUT, it was so noisy.
I will say this, the room service came immediately!!!
Also, when I checked out, the person knew nothing about arrangements for my company to pay for room. I got so frustrated I asked for manager. He saw it immediately and apologized.
June 15, 2013
Rated 1 out of 5 by John61 Bad experience
I had high expectation but was very disappoited. Bad customer service and little cooperation. This hotel is not one i would recommend to anyone
May 4, 2013
Rated 5 out of 5 by Diane Great location
This hotel was on the high price but it was worth it. The first 4 nights (May 16-20) we stayed here we were on the 40th floor with a view of Times Square. When we came back (May 20-28) we were on the 50th floor. The service on that floor was the best. We got a paper (which we didn't on the 40th floor), the housekeeper was very friendly.
It was nice to have a coffee maker in the room but the hotel should think about getting a small refrigerator for each room that would be free.
The hotel was within walking distance of most broadway shows and good restaurant to eat at. I would recommend this hotel to all who would be making a trip to New York.
May 29, 2013
Rated 2 out of 5 by Sheraton2011 Room condition was unacceptable
As a result of SPG's failure to credit my 3 for 1 promotional points as promised, I was forced to transfer from the Manhattan (4 star) to the Sheraton (5 star) to a handicap accessible room a few days before my trip. Being a 5 star hotel I was shocked to find that the room was in horrible condition. The drapes were hanging and missing hooks which did not allow me to close them all the way and the swtich to raise the shade was broken. The radiator had peeling paint and worst of all, the bathroom had broken handles and was in the worst condition I've ever seen; and was more like a cheap motel than a 5 star hotel. Needless to say, I was appalled.
December 13, 2011
Rated 5 out of 5 by Al1900 Great Location
So close to Times Square but not in the madness of it. Also, th egym was one of the best I've seen in a hotel. I'd stay again in a second
January 11, 2013
Rated 5 out of 5 by normanbridge Personal Service
I wanted to mention the Warren and Jon of the staff made our stay in NYC friendly and persoanble. We greatly appreciated their kindness.
February 11, 2013
Rated 5 out of 5 by Girlsweekend Great weekend trip
All Staff was very accomdating and made every attempt possible to please us. Especially Felicia in Customer Care, Thank you all so much.
November 1, 2012
Rated 2 out of 5 by Freqtrav22 Club hours
Club hours are too short in the morning (7:00-9:30). Most other clubs are open until at least 10:00 am and frequently 11:00 am.
August 12, 2013
Rated 4 out of 5 by PeterHa Great Location
Great location, pleasant abd good size room (superior), nice staff. A hotel I would recommend.
May 4, 2014
Rated 5 out of 5 by Crump3 US Open Trip
Very comfortable room. Clean. Friendly. Well Located. I highly recommend this hotel to those traveling to Manhattan
September 3, 2013
Rated 5 out of 5 by NYCSeptember Conveniently located
Great hotel - just steps away from the Subway and good restaurants within walking distance. A pleasurable stay.
September 11, 2013
Rated 4 out of 5 by Alex801 Perfect Location
Walk to Ed Sullivan Theater, Times Square, great restaurants, and Broadway plays. Easy transportation from subway to taxi.
March 4, 2013
Rated 5 out of 5 by lisa58 Love the location
a little busy/noisy with groups but very quiet in the room. breakfast buffet was amazing!...so good - great selections.
June 28, 2013
Rated 5 out of 5 by DeeCee Top rating earned
Room great as expected but staff and convenient parking better than expected in this excellently located mid-town hotel.
January 28, 2013