Rated 5 out of 5 by Omgirl Excellent Staff!
The room was great, but the staff makes it! Eddie, Ashley, and Jon were particularly pleasant and attentive!
October 25, 2012
Rated 5 out of 5 by JoeR24 Pet and family friendly
There were multiple excrement bag stations throughout the property and the mini water park is a huge hit!
October 14, 2013
Rated 5 out of 5 by Matthew20017 Excellent Property and Staff
Even though my stay was only for one night, the hospitaltiy was outstanding and the facility exceptional!
December 5, 2012
Rated 3 out of 5 by Neal1954 Check in was a let-down
After requesting early check-in when I made these reservations in Aug. I was told that every effort would be made to accomodate this request. Well upon arrival Oct 18th, at 12:30pm we were told that not only could they not accomodate early check-in but that it would probably be no earlier than the normal 3pm check-in. We were not offered any resolution to this inconvience such as "let us take your bags for you" or " you may change in a changing area and use the pool if you wish". We decided to leave the hotel with a promise from the front desk agent to call my cell # when the romm is ready. We are still waiting for that calll!! We came back at 3pm and were told that the room is still not ready! We went to the pool to ?relax? and at 4pm I could'nt take any more "relaxing" so I went in to complain to the manager. The desk clerk said our room was ready and gave me the key-cards. I cut my losses and just walked away. Not a good way to start what was supposed to be a wonderful Conference that weekend. It clouded the rest of our stay with you. When housekeeping can't keep up with demand then its evident management is the responsible party. There are ways to aviod this kind of treatment.
October 21, 2013
Rated 4 out of 5 by BeGood Great location
Comfortable, great bed and staff helpful and very friendly. Buses to and from Disneyworld was a plus.
February 9, 2013
Rated 4 out of 5 by RodH Aug 2012
We had a very enjoyable stay for 7 days. Staff were excellent, pool was great. Convenient location.
August 26, 2012
Rated 5 out of 5 by Jnel2013 Very Fine
Our stay couldn't have been better. Enjoyed everything about the Sheraton Lake Buena Vista Resort.
June 17, 2013
Rated 5 out of 5 by Jay30068 Great Hotel
Bellman who was on duty Tuesday 10/15 @ 6 am very freindly nice guy.Sorry did not get his name.
October 16, 2013
Rated 5 out of 5 by Woman2 features
I loved the restaurant style service. Pools seemed interesting, will have to try on my next trip
August 12, 2013
Rated 5 out of 5 by CNY23 Can't wait to go back!
The pictures on the site are exactly what you see when you are at the Sheraton! Beautiful pool area--heated pool--great! The kids loved the slide and activities. We ate out by the pool and food/service was excellent. Even delivered it to us after we ordered it at the bar. The beds are extremely comfortable (like others said--couldn't believe how comfy)! The elevator is OK little slow but no big deal we took the stairs when we needed to. The only downfall is the shuttle service. If you can get out early enough you probably don't have a problem. But, if you get in late and want to sleep in you will have to take a taxi--but don't worry those are right outside and they have set price with the hotel. As far as pickup from the parks that is another story! Times are tough and sometimes you have to get picked up at the park you are at and then go to another park and get off that bus to get on another right next to it. You can take a taxi from the parks. Like we did. Actually we liked one taxi driver from the Sheraton and called him a couple times. Also, set up time for airport pickup with him also! But like I said, overall great stay! Oh, also, great souvenir store right across street! Go there!
April 16, 2013
Rated 5 out of 5 by Mercy24 LOVE IT
Great location, clean and roomy, good price. We loved the hotel we will definately come back.
September 12, 2012
Rated 5 out of 5 by Joe30 Great place
Service, food location, and staff were great!
The carpet in my room could have been cleaned.
May 6, 2013
Rated 5 out of 5 by Loveasia1 Friendly and helpful staffs
The staff are wonderful. Very helpful and friendly. Location of the hotel is very convenient.
December 21, 2012
Rated 5 out of 5 by Mjawal14 Great Experience and warm friendly staff
Everything was amazing!! but mostly impressed with Dercy Rojas Guest Services Supervisor..
November 10, 2013
Rated 5 out of 5 by tnancy731 family vacation
the staff was wonderful, and the facility was beautiful and comfortable. I will stay again.
September 3, 2013
Rated 3 out of 5 by BCWatty Average, which is not a bad thing
Older property with balcony, but hvac unit blows onto the balcony. Good enough. No issues.
July 28, 2012
Rated 1 out of 5 by airport Not up to SPG standards
Window AC units and filthy outdoor halls leading to rooms make this a 1 on my hit list
August 2, 2013
Rated 4 out of 5 by Doug108 Great value across the street literally from Walt Disney World
A top notch choice if visiting WDW. Large suites available at excellent prices.
December 17, 2013
Rated 5 out of 5 by Cigarwolf 2nd stay in two months
Sheraton lake buena vista keeps getting better the staff and service was excellent
August 16, 2013
Rated 2 out of 5 by Melih114 Never again
The accommodations did not meet my expectations. My family was very disappointed.
August 4, 2012
Rated 1 out of 5 by share52ny Excellent
Location ideal and rates even better, room clean and benefits of being SPG member
August 21, 2012
Rated 5 out of 5 by Kristie66 Neat and clean. Every staff person we dealt with was informative and cordial.
Hotel was clean, comfortable, affordable and has easy access to our itinerary.
November 11, 2013
Rated 4 out of 5 by vacation20 Nice Jr. suite
This hotel is an excellent alternative when not staying at a Disney resort.
December 10, 2013
Rated 3 out of 5 by Doug72 Impressive . . . But For a Couple Things
Overall, our experience was quite nice and we would stay again. The recent upgrades to the property were obvious and appreciated. The rooms were bright and clean, although the bathroom was quite small. Our two small boys thoroughly enjoyed the pools and the water slide -- well done! We ordered food three times during our stay and every meal was very good. We were also pleasantly surprised with the entertainment options for both kids and adults - the movie by the pool at night was a great touch. But there were two things we felt really detracted from the "upgraded" persona of this hotel -- #1: While the staff were always friendly and happy to help, there were just too few working the pool bar. Every time we went for a drink or to place a food order, it was a long wait and they just seemed to be always running around. And getting anyone to take your order while lounging at the pool was an impossibility - a real challenge for parents with two small children. Secondly, while the idea of the poolside movie after dark is great, we think the hotel really should have invested in double paned windows for the pool facing rooms. Our two small kids couldn't fall asleep until well after 10:00pm with all the noise.
July 23, 2012
Rated 5 out of 5 by Andrew1919 This is a great hotel / staff
Excellent staff - especially Sean and Michelle !!! Will be staying again, soon
September 3, 2013
Rated 5 out of 5 by OnTheGoInTheKnow It's All Good
I can't say enough good things about this resort. Thanks to the entire staff!
October 1, 2012
Rated 5 out of 5 by peno Amazing
I went for the attractions, and found it hard to want to leave the resort!
August 5, 2012
Rated 3 out of 5 by Md79 Overall good
Floors needed to be swept and cleaned. Pet and human hair all over floors.
September 20, 2012
Rated 3 out of 5 by niche64 location
For the Sheraton reputation. It needs to clean up. In the literal sense.
August 5, 2013
Rated 5 out of 5 by hojoco57 Orlando-57
This is a very nice hotel if you are heading to the Orlando attractions.
November 13, 2012