Sheraton Denver Downtown Hotel

  • 1550 Court Place
  • Denver,
  • Colorado
  • 80202
  • États-Unis
  • Carte

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Rated 3.5 out of 5 by 1034 reviewers.
Rated 5 out of 5 by Best Service Staff I have ever encountered This is the best hotel I have ever had the pleasure of staying in for a convention. The housekeeping and service staff were immediately there to meet our requests and the service center checked to see that all had been taken care of in a timely fashion. November 7, 2012
Rated 2 out of 5 by say no to the Tower I had stayed at this Sheraton before; however, I had not been in a Tower room. The room was small and the bathroom was cramped. the charge for WIFI is absurd...seriously! We were less than impressed. Be aware if you stay at the Downtown Denver location. November 6, 2012
Rated 5 out of 5 by Noisy Neighbors We had some late night revelers in the room next to ours. A call to the front desk and a visit by security was a gentle way of informing them to quiet down. We appreciate the diplomatic way it was handled. June 10, 2014
Rated 4 out of 5 by This hotel was good but internet very slow I really liked the hotel. The staff was very friendly and helpful but I was there for work and bought the most expensive wireless internet connection but it was very slow. If you depend on internet for work, might think twice on staying there. April 4, 2014
Rated 4 out of 5 by Awesome Stay Hotel exceeded my expectations. The staff was awesome. They were friendly and thoughful. The housekeeper saw that I had used all of the coffee in the room - she left me additional without my asking for it. That is service! She exceeded my expectations. October 20, 2012
Rated 4 out of 5 by Try to respond to guest requests I asked for an upper floor in a hotel over 20 stories. The choice was not discussed with me. I was given the 10th floor overlooking mechanical equipment. I had to ask for a robe 3 times before 1 was lent to me for my stay. Otherwise the visit was fine. June 24, 2013
Rated 4 out of 5 by Almost Perfect Everything from the service to the fitness center where outstanding. Only issue was the shower. They improved it while I was there, but it still had weak water pressure and poor performance. I expect more for a hotel that did everything else correctly. September 17, 2012
Rated 2 out of 5 by Great Downtown location Tower rooms are very old style including the furniture. Beds are very comfortable and clean- great for before a business meetings. For a Sheraton, I was not impressed with the facilities. Definitely adequate for business, close to everything downtown. October 6, 2013
Rated 4 out of 5 by Loved it!!!! So convenient and a really beautiful property. We loved our time there! July 28, 2014
Rated 4 out of 5 by Great staff here They accommodated every need and were extremely friendly. The location of the hotel is very convenient, saddled between 16th St. Mall and the Capitol. The fitness center is also much larger than any other hotel's I've been to and is well-equipped. June 13, 2012
Rated 4 out of 5 by Enjoyable Stay I was very pleasantly surprised (overall) by my stay at the downtown Denver Sheraton. I had expected it to be a bit worn and dated. It was not. It was as nice (or nicer) than any other downtown Denver Hotel. Room in the tower was smallish, but very fresh, clean and comfortable. No more needed for just me! I highly recommend the hotel. The only negative is the Yard House in the lobby of the Plaza Building part of the hotel. I don't think I've ever visited a restaurant anywhere (and I travel a lot) with unfriendlier staff and ruder service. The staff at this restaurant was so unfriendly and rude I got up and left mid-dinner. I have never been treated so disrespectfully by wait staff. I was moved twice so they could apparently provide seating to "more important" customers. Food was greasy, unhealthy, over priced and add to that the horrible service - I would not recommend the restaurant to anyone. It is not part of the Sheraton so shouldn't reflect on the Sheraton except that it is located in their lobby and was the only in-house restaurant I was aware of. The hotel, however, other than The Yard House, was excellent. June 28, 2014
Rated 4 out of 5 by Downtown Denver Sheraton Arrived around 3pm after driving 7 hours to be told our room was not ready, they said they were at capacity the night before... waited for 1 - 1/2 hours before our room was ready and all we got was they were sorry, so much for SPG recognition :-( August 26, 2012
Rated 4 out of 5 by Great Location! Great location for an extended business stay. The room was comfortable and clean. Wish that you didn't have to go down an elevator/escalator to reach the tower rooms. Great having the Yard House right there too. Can't wait to come back and visit. October 11, 2012
Rated 4 out of 5 by Great beds, endless hallways Be sure ask for a room in the vicinity of the elevators. There is only one set per floor and the hallways are endless if your room is in the far hallway. The bed was great and they offer a "Green Option" (no housekeeping) - very nice to see that. November 26, 2012
Rated 1 out of 5 by Horrible stay The staff treat you like you are a young punk their to cause problems. This use to be our regular place to go, but due to their new attitude toward their customers we will never return. Hotel is very clean except black mold substance in showers. January 3, 2013
Rated 4 out of 5 by Good Location, Convention Hotel My one night stay was fine. This place is on the older side and caters to conventions, so individual travelers can get lost in the shuffle. But still a good place with fine service. Room was a little on the small side. Location was great for me. April 7, 2013
Rated 5 out of 5 by Company meeting Our company held our NSM for 5 days and the hotel and the staff were amazing, the rooms were comfortable, a little outdated but comfy. the food was really good and they catered to all our needs, breakfast, snacks, lunch and dinner. Great Job! February 10, 2014
Rated 5 out of 5 by Great hotel and staff Stayed here for 2 weeks for a convention. The staff really went above and beyond to accommodate my every need. July 17, 2014
Rated 4 out of 5 by Parts Were Great I was there for a pretty large conference. My company was sponsoring the event. The banquet staff & food was excellent. The meeting coordinators were great. I was very disappointed in the lobby restaurant however. On my departure morning I dined at breakfast time by myself. I was placed in the absolute very back corner of a large open space. It was actually funny seeing all the single people sitting around the outside edge of the dining room. My waiter was inattentive. I asked for something and never received it. He finally showed up after I had finished my meal. The lady sitting next to me requested some brown sugar for her oatmeal. Not a difficult request. The waiter (same one) just looked over toward the buffet and told her he did not see any. I was mad for her and told the waiter to go ask the chef for the brown sugar. It was amazing how unhelpful he was. They call this a “service” industry?? By the way...there was not a manager stationed at the front of the restaurant (perhaps another problem) or I would have said something to him/her. May 7, 2012
Rated 3 out of 5 by This hotel was lacking Rooms are small, Restaurant service was poor, requested a Refrigerator all week and never received one and no one called to let me know why. July 8, 2014
Rated 4 out of 5 by WI FI I feel the WI FI should be part of staying at the hotel being that guests do not pay for it. There are smaller hotels/motels who are just as great as you are but the WI FI is free or part of the stay without having to pay for it. April 17, 2014
Rated 5 out of 5 by Downtown Denver perfection Downtown Denver is beautiful and the downtown Denver Sheraton fits seamlessly into the beauty - The lobby is perfect, not overstated but elegant - The beds are heavenly - The staff and management exude competence and make the stay so pleasant August 22, 2012
Rated 5 out of 5 by Great stay I enjoyed a great stay here. The room was clean and comfortable and the staff was great! Very helpful! I was very well rested even though I had trouble falling asleep because once I fell asleep the bed was so comfortable I got a good sleep. January 26, 2014
Rated 1 out of 5 by Throwback to the 1960's I have always expected Sheraton Hotels to be exceptional ibn service and facilities. Although, I did find your staff exceptional well trainned in customer service, your facilities lacked the luster and confort expected from a Sheraton Hotel. October 31, 2013
Rated 5 out of 5 by This hotel is located in the best place. We were in Denver for 3 days. We never had to worry about staff or others around. I am always happy to be able to walk everywhere instead of having to take a taxi. There were so many things to see & do right in there area. Would stay again!! May 7, 2013
Rated 5 out of 5 by Great Stay!! What a great Hotel!! Location is right in the heart of Downtown Denver, easy access to just about everything!! Staff were very friendly and helpful. Very clean rooms with a great view of downtown. We can't wait to come back for another stay. December 16, 2011
Rated 1 out of 5 by would not use Sherton Again Overall lacking in customer sevice, front desk staff did do a good job. The restraunt and bell staff are happier talking to each other, than trying to deliver customer service. For the price their should have been higher standards in place. July 30, 2012
Rated 4 out of 5 by Very nice hotel We enjoyed our stay but we booked the room for 4 and it was set up for 2 as far as towels, cups, coffee. We did not enjoy the alarms going off 4 times during the evening. Made it very hard for sleeping late into the night and early morning. January 1, 2013
Rated 1 out of 5 by stuffy rooms, uncomfortable bedding They do not use fitted sheets and the sheets they do use are too small for the beds. They do not even tuck in at the bottom of the mattress. Temperature control of room is very unsatisfactory. Basically I was unable to sleep either night. October 7, 2013
Rated 5 out of 5 by This Hotel is Great Thank you for a Pleasant stay I can really not complaint all the staff at the Hotel was very helpful and supportive for the unmarked survey I cannot comment on but I am sure it is also very GOOD June 5, 2014
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