Rated 4 out of 5 by Jcook770 Parts Were Great
I was there for a pretty large conference. My company was sponsoring the event. The banquet staff & food was excellent. The meeting coordinators were great. I was very disappointed in the lobby restaurant however. On my departure morning I dined at breakfast time by myself. I was placed in the absolute very back corner of a large open space. It was actually funny seeing all the single people sitting around the outside edge of the dining room. My waiter was inattentive. I asked for something and never received it. He finally showed up after I had finished my meal. The lady sitting next to me requested some brown sugar for her oatmeal. Not a difficult request. The waiter (same one) just looked over toward the buffet and told her he did not see any. I was mad for her and told the waiter to go ask the chef for the brown sugar. It was amazing how unhelpful he was. They call this a “service” industry??
By the way...there was not a manager stationed at the front of the restaurant (perhaps another problem) or I would have said something to him/her.
May 7, 2012
Rated 4 out of 5 by Nellie2 Hotel Average Plus
O.K. but not great. People are super helpful and friendly!! Prices are reasonable. Rooms are dated and strange layouts and art. Great location. Food is plentiful but quality is mediocre.
July 11, 2014
Rated 5 out of 5 by Denvernative Downtown Denver perfection
Downtown Denver is beautiful and the downtown Denver Sheraton fits seamlessly into the beauty - The lobby is perfect, not overstated but elegant - The beds are heavenly - The staff and management exude competence and make the stay so pleasant
August 22, 2012
Rated 1 out of 5 by The60s Throwback to the 1960's
I have always expected Sheraton Hotels to be exceptional ibn service and facilities. Although, I did find your staff exceptional well trainned in customer service, your facilities lacked the luster and confort expected from a Sheraton Hotel.
October 31, 2013
Rated 2 out of 5 by Exploring Hotel was average.
I would say the overall experience was average to good. The AC in the tower building did not appear to work well and there was no AC in those elevators, however there were in the Plaza.
July 11, 2014
Rated 5 out of 5 by HKuhn40 Great stay
I enjoyed a great stay here. The room was clean and comfortable and the staff was great! Very helpful! I was very well rested even though I had trouble falling asleep because once I fell asleep the bed was so comfortable I got a good sleep.
January 26, 2014
Rated 5 out of 5 by ARRZ Great Stay!!
What a great Hotel!! Location is right in the heart of Downtown Denver, easy access to just about everything!! Staff were very friendly and helpful. Very clean rooms with a great view of downtown. We can't wait to come back for another stay.
December 16, 2011
Rated 5 out of 5 by Bre2013 This hotel is located in the best place.
We were in Denver for 3 days. We never had to worry about staff or others around. I am always happy to be able to walk everywhere instead of having to take a taxi.
There were so many things to see & do right in there area. Would stay again!!
May 7, 2013
Rated 4 out of 5 by Sandwolf All went well with my stay
Hotel needs modernization, i.e. new carpet and some furnishings, but still a nice place. Controlling water temperature in the shower was a problem. Hot to cold to hot to cold, back and forth while showering.
June 20, 2014
Rated 1 out of 5 by William3344 would not use Sherton Again
Overall lacking in customer sevice, front desk staff did do a good job. The restraunt and bell staff are happier talking to each other, than trying to deliver customer service. For the price their should have been higher standards in place.
July 30, 2012
Rated 4 out of 5 by Jeans Very nice hotel
We enjoyed our stay but we booked the room for 4 and it was set up for 2 as far as towels, cups, coffee. We did not enjoy the alarms going off 4 times during the evening. Made it very hard for sleeping late into the night and early morning.
January 1, 2013
Rated 4 out of 5 by Frenchhorn great location
Right on the 16th St. mall so you can hop on the free buses either direction. Very helpful staff.
As we were there for a wedding, we did not use the lounge much but it looked like you needed to buy wine during happy hour.
May 27, 2014
Rated 1 out of 5 by astronomer15 stuffy rooms, uncomfortable bedding
They do not use fitted sheets and the sheets they do use are too small for the beds. They do not even tuck in at the bottom of the mattress. Temperature control of room is very unsatisfactory. Basically I was unable to sleep either night.
October 7, 2013
Rated 4 out of 5 by Sandy66 Pleasant, though short, stay in Denver
I was only at the Sheraton Denver Downtown Hotel for one night, but it was a pleasant experience. The staff was very friendly and the hotel is centrally located with plenty of restaurant and entertainment options within walking distance.
September 13, 2013
Rated 5 out of 5 by CJ0617 Great Hotel
Very nice hotel to stay at. Extremely clean and comfortable. On the corner of 16th steet mall so everything you could possibly want is right there.
So if you are looking to stay in Denver I highly recommend the Sheraton Downtown Denver!!
August 14, 2012
Rated 4 out of 5 by Jr45 WI FI
I feel the WI FI should be part of staying at the hotel being that guests do not pay for it. There are smaller hotels/motels who are just as great as you are but the WI FI is free or part of the stay without having to pay for it.
April 17, 2014
Rated 1 out of 5 by waitingforfolio Lackluster Service
The front desk needs work. Desperately. Over three days and two rooms the front desk never once answered a phone call.
I am also still waiting for my folio. Seems a mountain too high to get it emailed.
Maybe somebody there reads this?
October 22, 2012
Rated 5 out of 5 by nicomo Excellent Choice in Denver
The hotel is very well located around the 16th street where there is plenty to do and visit.
The staff gave me an excellent service.
Unfortunately, the Hotel does not provide with airport shuttle which is a pitty when arriving late.
August 12, 2013
Rated 3 out of 5 by ALW500 Stayed for a Conference
The conference facilities were very nice, they could have been larger for the specific conference I was attending. THe Suite was nice and large, very small bathroom however, too small. One person could barely turn around inside of it.
September 13, 2013
Rated 5 out of 5 by Eltio01 Everything was great
Had a chance to stay for 4 nights and I loved it. Very well located and comfortable with all the facilities.
The only thing I never understand is why hotels in lower ranges have internet for free and this top end hotels charge for it.
May 6, 2013
Rated 4 out of 5 by messi internet?
like central location, professionalism, and excellent support for professional conference. Unhappy w/ weak wifi signals and not a smooth transition between wifi networks in guest and meeting rooms.
June 23, 2014
Rated 5 out of 5 by Mr4K Wedding Weekend
Your hotel served as a wonderful place for a weekend wedding celebration. The rooms were comfortable, the group rate was affordable, and the banquette facilities were tasty and comfortable.
June 30, 2014
Rated 3 out of 5 Bad experience
Hotel Can't find my listing and when they located my room they did not have it ready. Understand mistakes happen, but attitude and ability to make good decisions on the spot are important. I ended up changing cloths in the bathroom?
August 27, 2012
Rated 5 out of 5 by Bully Restrauant Staff
Rico - 'from Puerto Rico' & Godfred
Rico - amazing energy and focus on the customer !!!! Well trained, wish I had a job for him .......
Godfred - hope he makes it .... there is alot of desire to do well; be patient, he will bloom.
November 26, 2012
Rated 5 out of 5 by Janet142 Noisy Neighbors
We had some late night revelers in the room next to ours. A call to the front desk and a visit by security was a gentle way of informing them to quiet down. We appreciate the diplomatic way it was handled.
June 10, 2014
Rated 3 out of 5 by Javaontheplains Great pool/location
Beds were very comfortable and pool was awesome. However we stayed in a suite and the bathroom was the smallest I have ever seen in a hotel. Only room for 1 person barely. Also phone was covered with something sticky like pop. Yuck!
July 3, 2012
Rated 3 out of 5 by Guest12345678 Club Level room
We were disappointed in with the club level. It was not worth the extra money. The appetizers ran out early at the social hour and were not replenished. Could use much improvement on the "extras" that come with the club level.
April 6, 2014
Rated 5 out of 5 by Bab4 Great Location
Great Location for food, shopping, tourism. Clean and Comfortable Rooms. Good food within hotel.
August 11, 2014
Rated 5 out of 5 by sirtommac Very Fine
Clean and comfortable. Only two minor issues: There was no microwave in the room (for warming up leftovers), and the pool water temp could have been a little warmer (not that big a deal if there had been a spa in which to warm up).
September 14, 2012
Rated 4 out of 5 by jpain Center city hotel that keeps itself young
Folks on lodging side of the house did their thing as management would hope. Welcome, room cleanliness were excellent. Ice was difficult to find from 19th floor in tower. Service for breakfast was slow even in uncrowded atmosphere.
May 14, 2012