Rated 2 out of 5 by paul1770 Hotel needs work
Stayed four nights for a conference in February 2014. Front desk staff was very friendly. The rooms are in need of some major updating. My toilet seat was broken and the wifi did not work in my room even though it was advertised as free connectivity. The furniture in the room is very old and outdated and falling apart.
February 10, 2014
Rated 2 out of 5 by DJCentorbi Black Tie Dinner 2013
My room was dirty. Bed linens smelled of mildew.
A Silver Sponsor and advisor to the Dallas BTD Board, the service and food was more than below average. The service was one of the worst experiences in my years of hospitality; details too extensive to define in this survey.
Director, Global Accounts
November 4, 2013
Rated 3 out of 5 by FootballJunkie Nice hotel but.....
Parking is $21 per night! I booked a two night stay there. It would have been nice to know beforehand that the parking was going to be $42 per vehicle above the quoted price! They sent me an email to get me ready for my stay, but no mention of a parking fee. In fact, there is not even a sign as you enter the parking garage!!!!!
October 31, 2013
Rated 3 out of 5 by cwdc Unsatisfactory
While booking, I noted that inetrnet was included but it liklely was not.
Called staff for direction to fitness center, they moved me around for 25 min when i dropped an idea.
Hotel's address is Olive st; however, it shows North Olive st on my itinarary, which I could not find on GPS. I wasted 30 min extra to locate the hotel.
March 6, 2013
Rated 3 out of 5 by Jlaw Hotel Staff Failed to Respond to Request
My Corporate Travel Manager called the hotel twice to request a form be forwarded. Each time hotel staff assured her the information would be emailed. My stay was otherwise great however without this issue being resolved my impression of hotel staff professionalism is marred.
April 14, 2014
Rated 3 out of 5 by waja convention problems
The Dallas Hotel is so big that there were issues with the room. No refrigerator, Hair dryer had to be replaced and TV worked on. For those arriving on the Sunday of the Convention, rooms were not ready and the wait was hours to get into a room.
May 1, 2014
Rated 4 out of 5 by Jademah67 Overall very nice
This hotel is great. In the heart of downtown Dallas with easy access with everywhere I need to go. The gym facilities are amazing! It is a full gym with everything you could need to sweat the stress away at the end of the day. The staff is also very friendly and accommodating. The only things that I am not crazy about is that the parking is either across the street and it takes forever to walk from there to your room every day or it is underground in a lot which is closer but very scary feeling for women traveling alone... And they charge $21 a day for it. My only other suggestion is that they do something about the doors to the rooms that SLAM shut behind people every morning as they are leaving. Not every morning is a crazy early one for me and I would like to enjoy my extra hour without constantly being jolted awake by other people leaving early. I would definitely keep staying here and would certainly recommend it to others... If u r not a light sleeper :)
February 7, 2013
Rated 4 out of 5 by G2AHHA The ups and downs - Sheraton Dallas
It is rare when you deal with two levels of performance by a Sheraton. First the good: upgraded to Executive Suite with all the associated amenities. Nice "Green" program giving you a $5 credit or 500 miles for not changing linens every day. Staff at the bar and restaurants were top notch. Now the bad: When you elect the Green option you can still have amenities provided, trash removed, etc. However, that did not occur. Housekeeping never came in. Trash cans, for a suite, having one trash can in the bathroom and at the desk seems ridiculous. How about one where the coffee maker is located? No refrigerator. It is a suite. I want to invite people to socialize. Hard(er) without a frig. No notice by concierge/bell staff when a package arrived. Leave a message. Concierge did not know the area as well as I did. Guest was asking about a restaurant 2 blocks away. They did not know about it or the others in the same food "court." At least the concierge was very thankful for hearing about this location.
March 26, 2014
Rated 4 out of 5 by Bob345 Difficult to navigate
The rooms are small and walls are thin. Noise from adjacent rooms was very distracting late at night or early in the morning. Hotel is split into 3 towers. Elevators are slow when trying to get to meetings in other towers you have to wait on the elevator twice. Once to go down and then again to go up in a different tower.
February 20, 2013
Rated 2 out of 5 by jtaoakton Everything needs improvement
During this stay, my key card malfunctioned twice. On the first occasion it took the hotel 45 minutes to correct and deliver new key. IN meantime, missed a meeting. Twice the pool / gym area was without towels. They failed to respond in over an hour on 7/31. My hallway had walls with peeling wallpaper, stained areas, and carpet was unravelling and in very poor condition. The meeting rooms for my conference were FRIGID and terribly uncomfortable but my room was able to maintain a constant temperature and was continuously humid and uncomfortably warm. The room staff did a fine job however. Pool area does not have adequate seating and the pool area is not well maintained. Trash was constantly visible and not collected and soiled pool towels were not picked up and clean towels were not restored. The gym area itself was small and did not provide amenities such as TV for news, cable, etc for the ellipticals and running machine. Several ellipticals were not operational.
August 8, 2012
Rated 2 out of 5 by Twyla99 Too many things went wrong.
Air conditioner in room did not work. It was 100 outside and felt the same in the room. This is the second summer I have experienced this at this hotel. The attempt to "fix" the issue failed.
Key cards did not open parking gates or exercise room.
Exercise equipment did not work properly.
Restaurant prices are outrageous.
July 15, 2013
Rated 5 out of 5 by Kaylam31 We loved our stay!
This hotel met and exceeded my expectations of a Starwood Preferred hotel. The last experience I had was not a great one, but the Sheraton Dallas 100% compensated for that. The room was clean and very comfortable and the staff took care of our needs quickly and efficiently. Will absolutely be staying at this hotel again!
October 4, 2012
Rated 3 out of 5 by John857 Nice Rooms / Bad Food
There was a large group at this hotel that I was a part of and I didn't find one person who thought the food was good. Chilli may be the worst ever unless you have the chilli cheese fries as well. Our server told us not to even order the burgers on the menu because the Chicken is better. The rooms were very nice however.
January 21, 2013
Rated 4 out of 5 by Nurse2014 Nursing expo
The staff at this location are outstanding. Every staff member I met always asked if Help was needed or made sure our request was taken care of. Room was clean and in good order. Common areas were bright and relaxing.
May 10, 2014
Rated 4 out of 5 by Circus5919 Great stay!
The overall rating for this hotel is a four out of five. The reason for the rating is due to the outside noise coming into the room making it difficult to sleep. Other than the noise, this hotel is well kept and provided outstanding customer service. I plan to return to this hotel in the near future for a mini vacation.
July 12, 2013
Rated 4 out of 5 by Lily08 Stay
The conference I attended decided to go green and I had no problem with that. I did have a problem with the fact that my pillows smelled of sweat. Most of the staff was very helpful, but the kady who checked me out seemed bothered that I aked her for a receipt that my disctrict required. Either than that, all was good.
July 13, 2013
Rated 3 out of 5 by GreenChoiceMadeSimple Green Choice & Staff Attitude
Overall a very average experience. Certain staff are not too friendly or unwilling to take an extra step for clients.
I simply do not understand this hotel "Green Choice Policy." Requiring a guest to actually go up to the front desk and turn in some card that states you did a green choice is unefficient and impractical
January 16, 2012
Rated 4 out of 5 by ColtWich WW LEAP - 2013
Bad News. My first room, 1671, was too close to the elevator's mechanical equipment. Very noisy and the air pressure in the room changed with each elevator movement.
Good News. Helen, at the front desk, was very accommadating regarding my request for a new room. She moved me to a much quieter, corner room.
January 18, 2013
Rated 4 out of 5 by ontheroadalways very nice hotel however unable to sleep at all
I am a f/t business traveler so I am in hotels every week however this was my first stay here. The hotel is very nice, high end and huge which is almost overwhelming. The sports bar was a great place to grab lunch and the make your own salad at the Kitchen was my favorite of most places I have eaten. My issues were with the rooms. When you pay a higher price at a higher end hotel, why do you lose the amenities? A mini fridge shouldn't be something you have to pay extra for, especially here! The heat controls didn't work on the first night but the worst was the DOORs - they don't shut, they SLAM....constantly....all day and night! I didn't sleep for 3 nights straight and left to go elsewhere for my last night. This was a complaint among all 11 of the folks in my party and the reason I wouldn't want to stay here again. I need to sleep and the beds were very comfortable but not sleep worthy when noise is constant. Staff was very friendly every where we encountered them.
February 25, 2013
Rated 3 out of 5 by Den77 Guest
As far as the Hotel itself, it is a very comfortable hotel, has everything you need. All though your restaurants a bit over priced. When I was ready to check out, I called for a bell-hop and had to keep calling after about 1 1/2 hours one finally came. Parking a church van is almost impossible in your parking garage.
June 22, 2013
Rated 1 out of 5 by Steve12 Very bad visit
I was checked into an unclean filthy room at arrival, I was woken up at 135 AM by your security staff pounding on the door next to mine trying to get someone in, I called your security and they only they would try to keep it down????? My keys stopped working and I had to stand in a very long line to get it corrected.
February 9, 2013
Rated 4 out of 5 by DitchDR Nice hotel, beward conventions in town
I had a very nice and carefree stay at the Sheraton Dallas. The room was nice and clean, check in process was quick. (It would have been tedious through the long line of convention people checking in but I got to go to the SPG desk :). They room was very pretty quite but I could hear people slamming their doors and running around in the halls. I think there was conference for "slumber party host's" at that hotel so it was kind of irritating surfing through all the giggling people in glitter. lol. Not the hotels fault for irresponsible guests. BUT for the most part my stay was good. I DID opt for the "go green" way and didn't have my towels and sheets changed. The only problem with this I found was that they didn't do ANYTHING. not make the bed, empty the trash, restock the shampoo. Nada. I was under the impression that it would just involve no towel service and linen change. Oh well. I still had a good stay. How much shampoo does a person REALLY need anyway, right? :)
September 18, 2012
Rated 3 out of 5 by Stas Too Many issues
Initially i was checked in to a room with somebody already in there; my second room had soaked wet mattrass, and my third room had a missing security latch. I had a cleaning lady walked in on me in the morning, woke me up and ignored my quiet please sign. Parking fees are way too much and no late check out available.
February 26, 2013
Rated 4 out of 5 by sandy51 Sandra Wiechmann
I do have one feedback. On several occasions during my stay I communicated that the TV channels were not functioning. All I got was sound and no picture. I was assured that a technician would come to reset my system and they never showed up. It is a little frustrating to be on business and not have the use of the TV.
May 2, 2013
Rated 1 out of 5 by travler Would not stay here Again
This is the 2nd time I had to stay at this hotel for a conference and this will be the last time. Resturant service was extremely poor and food was terrible. The internet connection is overpriced for the speed. Internet is not conducive to conducting daily business off site. Rooms are small and cramped for the value.
March 25, 2013
Rated 2 out of 5 by ARDAY Not Customer Friendly
This was not what I expected out of Sheraton. The room itself was Ok BUT we kept having issues with the air conditioning not working properly. It would be very hot each time we came in and then take HOURS to cool off - thanks to their GREEN thermostat - no matter what you set it on. Each time we called guest services we had a LONG hold time - sometimes 10 min or more. We had to have a fridge in our room due to medication - first one not working. Took 3 phone calls and getting very irritated before they would bring one - then she brought it in and literally slammed it down. Didn't replace anything on top. Our bellhop basically brought the luggage in and put it down - nothing else. I'm accustomed to asking where you'd like it, explaining features of room, asking if we needed any other assistance, etc. Waits at front desk were at least 10 min or more - often had only 2 people working. I think they've downsized their staff so much they cannot provide good customer service. The restaurant food was good, but again service was HORRIBLE! WILL NOT EVER stay here again. Not worth the cost.
May 12, 2014
Rated 4 out of 5 by GUESTINJUNE TV DID NOT WORK
TV DID NOT WORK
NO IRONING BOARD
June 9, 2014
Rated 3 out of 5 by Lisa100 Not so impressed for downtown
There was no wow factor in the main entrance. Some of the furniture in the main lobby was very obviously worn & tatered. We dined in the hotel from Wednesday until Saturday. The Kitchen Table was excellent. The sports bar's menu did not match the food we received for example horseradish pickle vs pickle spear and smoked turkey instead of turkey pastrami. That was disappointing to me and one of my employees, but my employees said the burgers were good. The Friday night meal, served to our group as we attended a convention event, was excellent, steak & sea bass, all other meals were ok. Our CEO spent a fortune I'm sure for the VIP dinner on the 38th floor and it was nice but not excellent. The phone worked very poorly in our room and the outlet by the coffee pot did not work at all. We had to make coffee in the bathroom. There was one washcloth for two nights until I called for more. They brought them up immediately. The staff was excellent. Service was every bit 5 star.
January 20, 2013
Rated 2 out of 5 by Samalex Eh.. Someone needs to clean better
I'm a guy... So I can sort of overlook "dirty" things. However, when a guy lifts the seat on the toilet and is disgusted... I need to second guess just how much effort went into cleaning this room. I wonder if I was sleeping on clean sheets? If my wife was with me there is no way she would have stayed in this room.
June 20, 2013
Rated 5 out of 5 by sangoofy Great hotel, great staff.
Upgraded to Dallas Suite upon check-in, very nice surprise. Front desk staff, concierge staff and all I encountered greeted me with a smile and a have a good day, night, etc. Room clean and welcoming. Club Lounge staff so cheerful and helpful, couldnt have had a better stay just wish I could have been there longer.
March 26, 2012