Rated 3 out of 5 by mark banging water pipes and what's with pool
Hi, paid the extra to stay at Sheraton for comfort and to enjoy pool area a bit. #1. Room was clean but there was a pipe hammer banging noise constantly all night coming from bathroom. sound coming from below..probably coming up from boiler room or basement. i told staff at check out and he showed minimal interest and did not appear to write a work order or take note. he asked me if we had called to complain in middle of night and i said no. i didn't expect them to have maintenance staff middle of night so why would i call? 2. Also pool area under construction again. last year it was building new bar area. now bar area closed off for building maintenance. pool area has so much potential for summer fun including adults but is really only utilitized as a kids and parents swimming. also hot tub area needs cleaning.
June 10, 2013
Rated 5 out of 5 by Sparky Very friendly staff
Your staff are all welcoming, warm, and helpful. I appreciated the bottled water handed out, as the check in line was a bit long on Saturday.
The restaurant in the lobby needs some attending to in terms of greeting guests. Three servers passed us, and did not acknowledge we were waiting to be seated. They looked away and pretended not to see us. While I can appreciate they are busy, or may not be the host, a simple, "Someone will be with you in a minute" would be helpful.
April 8, 2013
Rated 5 out of 5 by Nikki Fantastic Experience
It was a road trip meeting my friend from Ottawa for the Fleetwood Mac concert. I was fortunate enough to secure the friends and family rate for the two nights at the hotel. The kindness of the staff and their friendliness throughout the two days was just amazing. Every whim was accommodated with ease. In the past I travelled a great deal for my employer so I've seen many hotel rooms over the years....this experience was by far the best I've ever had. Thank you soooo much.
April 18, 2013
Rated 5 out of 5 by BillTheRegular Home away from home
I've been staying at this Sheraton hotel for the past two years. I'm there almost every week for 3 nights. Clearly, I've given them plenty of opportunity to connect my name with my face.
I have been more than pleased with my treatment. The rooms are very comfortable. Whenever I ask for assistance, I am greeted with pleasant faces.
The hotels amenities, like the full-size pool, are a huge plus. The lounge on the top floor has a wonderful view and excellent food and drink.
July 15, 2012
Rated 1 out of 5 by Jaime11 This hotel offers bad quality rooms and awful customer service
I booked a room with a king bed but I got one with a queen bed. I requested a change that did not happen during the 5 nights I stayed at the hotel.
The room had lights that were not working, the bad tub was permanently dripping, and the air conditioning was very noisy. To fix the noise, the vents were covered with cardboard and tape, so I did not have air conditioning.
The hotel does not provide free internet in the rooms despite charging more than $230 dollars per night.
August 29, 2013
Rated 1 out of 5 by Cath26 Would never stay here again
There is a huge charge for wifi in the rooms. $17 day is outrageous! It's free in the lobby but not in mtg or conference rooms.
The hotel was run down. Carpets were stained. The windows were filthy and there was extensive mould. An ancient noisy Air conditioner kept me awake at night. No bar service at pool. Dirty plates and towels all over. And even the driveway was clogged with cars not being parked causing huge delays. Horrible hotel. Reminded me of a 3 star in Mexico.
August 11, 2013
Rated 5 out of 5 by MJK12 Toronto
Nice Hotel, Very Nice Staff
May 15, 2014
Rated 3 out of 5 by Tim23 Worst check in experience consistantly
This hotel provides the worst check in experience consistantly for me. They always have a different rate than what I have booked, mix up my rooms. Poor poor service, treated poorly. I have chosen to move all of my team activity away from this hotel in TO but will use starwood sites in other cities but will never walk into this hotel again. absolutely awful experience every time
April 7, 2014
Rated 2 out of 5 by Mike1970 Poor service and unclean room
I dialed guest services and asked for a room change at night due to some strong noises right outside my room. It took 4 calls over a period of 90 minutes before I could talk to someone. And this is only because I made a scene the last time and insisted on speaking to the manager of the hotel. Furthermore, the rooms was unclean. I even tried to motivate the maid to do better by being nice to her and give her tips, but, even then, it remained dirty, especially the bathtub.
May 19, 2013
Rated 4 out of 5 by OnBusiness2z Time for a reno?
Sheratons are always pleasant places to stay and the lobby of this one is very pleasant if a little busy with lots of people bustling around. However my room was small and cramped with pretty dingy wall coverings - dark beige and one wall had some plaid fabric that matched the curtains. Like something out of the 70s. The hallway was like that too which makes me think the place needs some modernizing touches. Great location though and I had good in-room dining for dinner.
October 29, 2012
Rated 5 out of 5 by Sonomatic66 Location Location, Sheraton Centre
My wife and I like this hotel for the location and we've always had good experiences there.
May 12, 2014
Rated 3 out of 5 by kemanuel Tired and Dated
The rooms are tired and dated and could definitely use some updating. The rooms were very warm and the cooling did not work. Cleaning leaves little to be desired. We found a used bar of soap in our shower and personal effects under the bed from a previous guest. I would not use this hotel again.
April 25, 2014
Rated 3 out of 5 by Danka Old fashioned
Great Check in
Lousy check out- person was a bit on the rude side
No warm water in sink
Food Quality very average
Good Breakfast though.
May 9, 2014
Rated 5 out of 5 by DaveParadox1 Great location, friendly staff, solid service
This hotel was in a perfect location - always important, accommodating staff, clean and comfortable rooms.
May 11, 2014
Rated 4 out of 5 by j2de Nice rooms
The room was very nice and comfortable.
However, we spent a lot of time waiting in line. First to get into the parking lot. Once there we learnt we were in line for valet parking. There was no sign to indicate that we were in the valet parking line and we are not use to paying $48 plus tips to park so we were then directed to a parking lot. We then stood in line for 45 minutes to check in. The staff checking us in did not acknowledge this, I hope that this is unusual.
August 19, 2013
Rated 5 out of 5 by Chickenwoman A Great Stay
I just wanted to say thank you for the hospitality that you extend to your patrons upon arrival at the hotel. The staff is always very courteous and helpful. Thai is my number one reason for staying here.
May 4, 2014
Rated 1 out of 5 by Brazuca This hotel is good but not manager and some people on the front desk.
I had several problems during my stay in this hotel and people in charge just do not care, especially the lady manager. For instance, every mistake they made they do not say "sorry" they say "don't worry".
I couldn't rest because lots of noise and some times when I went to the front desk to complain they started to laugh when I left, including the manager. Once I had to wait 26 minutes to talk to the manager.
March 21, 2014
Rated 2 out of 5 by TeeMan Not a great stay...
Very disappointed in this stay; not up to usual standards. Leaks from roof and malfunctioning machines in fitness facility; Valet parking was terrible; No newspapers available on Sunday morning and very limited external access from lobby computers; breakfast in restaurants was poor; hallway was filthy on floor where fitness club located; pillow on bed not comfortable; cumbersome room service process (on screen on tv combined with phone order for some items).
January 7, 2014
Rated 5 out of 5 by Elsy This hotel has an ideal location and provides a wonderful perspective on Toronto.
I found the entire experience to be smooth, and professional. The check-in was simple. I had asked for several items which were provided quickly and without any additional charge (fridge, wineglasses, corkscrew etc). The staff was very helpful. The facilities including the gym, the pool, the rooms, and the conference facilities were excellent. The food and service provided during the conference itself was impeccable and the many healthy itmes offered was appreciated.
January 11, 2013
Rated 2 out of 5 by Tabitha3111 NEEDS IMPROVEMENTS
*had hair in the shower-on the wall
*garbage in the trash can
*no coffee stocked-had to get some from HK
*was given a "free" upgrade to room 266...i would hate to see how the other rooms looked. the couch as old and discolored, carpet needs replaced. Has a view of the back lot...
*room had a dirty bathroom towel, lipstick i assume..has to get new towels. Staff was amazing..only good comment i have and location was amazing, Felt over charged for room.
September 24, 2013
Rated 4 out of 5 by maria582 meals for celiac needs much more improvement
I had a gluten free dinner at the President's Ball on Sunday, March 9th and it was not impressive at all. The chicken was good, but a side of salsa was thrown at the side, which did not compliment the chicken at all. I did not get mashed potatoes, but a mash of other vegetable. The dessert was a hard brownie with chocolate shavings. I would rate my dinner a 1* and that would be generous. Not enough gluten free options.
March 13, 2014
Rated 3 out of 5 by Ryan4711 Reconsidering my loyalty to this hotel
I have stayed at this property 20-25 nights per year for the last 4-5 years and this was my worst experience. When I arrived, the room I had booked was not available and a non-suitable option was originally proposed. It was only after asking for a rate reduction that something suitable was found. The TV's in the B&B lounge did not work properly the entire week (how long does it take to fix TV's) and the elevators were an embarrassment with no explanation provided.
May 31, 2013
Rated 3 out of 5 by ccmray What's up with the TV?
The room was fine although the pillows smelled a bit funky and the 6AM fire alarm was concerning since it took quite a while for someone to tell us what was going on - not to mention most of us didn't even recognize the alarm as an alarm (more like a doorbell). Also the paper seemed to be at everyone's door except mine and I had no soap (bathed with shampoo the first night) in my room the first night. AND that TV.. not for channel surfers. Oh, and why no mini-bar?
February 11, 2013
Rated 5 out of 5 by OACCAC This hotel has excellent service and great rooms!
The staff at the downtown Toronto location are excellent, particularly the front desk staff - they do all they can to accomodate everything you require, and always with a friendly smile.
May 4, 2014
Rated 2 out of 5 by DizzyD9 Disappointed
Stayed for 6 nights. Staff thought originally that I was only there for 1. Put in a room on the 8th floor overlooking the main road. Emergency services vehicles with sirens on passing regularly. Also extremely noisy group of young people kept me awake during Saturday night. Needs more soundproofing. Not what I'm used to from an SPG hotel. Work being done on the outside prevented the outdoor area near the pool being open -one of the reasons why I chose this hotel.
August 27, 2013
Rated 3 out of 5 by macdiggity Greeted by a "used" room
I checked in at 1am, only to find that the room I had been given was previously occupied and had not been cleaned...thank goodness nobody was in the room at the time.
I then wanted to order some food after a long day of travel. Sheraton has recently done away with printed menus, so I was instructed to use the tv to view the menu. The TV did not work at the time of check-in, so I was unable to view a menu...so I just went to bed. Not sure if I'll stay here again.
March 1, 2013
Rated 4 out of 5 by SamiG Mirvish package
We stayed here for the Mirvish package and once we parked our car we walked everywhere. Great location and very walkable to the show, dinner, and shopping
May 6, 2014
Rated 4 out of 5 by KLL1234 Busy weekend
The purpose of my Trip was attending the One Of a Kind Show at the Direct Energy Centre. Booking way in advance I did not realize that this was grey Cup weekend - so I was pleased to get a room. The place was festive and Busy. But we were not disturbed by the football party - just a bit challanged to get to the hotel - which is no reflection on the hotel. I love this location - so close to great dining and the Eaton Centre and as always really comfortable beds!
November 27, 2012
Rated 4 out of 5 by drd44 still very good but not as good as in the past
Enjoyed staying at your hotel for many reasons; great staff, room and location, but the club lounge has slipped since last year. some of the food didn't seem as fresh as past years - especially some of the bread and muffins. also the was no meat and cheese. despite these shortcomings, ours say was very good, just not exceptional as in the past. if we stay again, we will probably not stay on the club floor although we will miss the wonderful people who staff it.
September 20, 2012
Rated 1 out of 5 by ditt Manager Labour Relation
this Hotel falls short of meeting my needs, front desk has errored with my bill several times, parking I feel I'm being held-up, staff are always baggering me to clean our work rooms 3927,3929,3933, workout equipment is broken, I handed in 50 green cards on December 27, 2012 and still have not got credit, not getting credit for the rate I have paid is sad and really puts this program at the bottom of the list. I have not got credit for any money spent on extras
January 15, 2013