Rated 2 out of 5 by Sweete54 Sheraton Center
I have been coming to this hotel for a few years now. Staff are friendly and room are comfortable however this past stay really disappointed. Internet is slow and wi fi drops every ten minutes or so. Also no water in my room. Perhaps benefits for platinum members have changed. Otherwise an ok stay.
August 21, 2013
Rated 4 out of 5 by DDD1971 Club Lounge Staff
I have been staying at the hotel for the past 2 years - and have found the club lounge staff to be excellent, and willing to work hard to make sure of our comfort. All of the staff are great, but I want to call out Blesilda at the front desk. She is very attentive and kind, and greets me by name each time I come to the lounge. Truly an asset to the hotel!
August 28, 2012
Rated 4 out of 5 by Epn554 Some water issues
Our check in was most efficient ,thanks to Steven.
Most everything was fine ,except the toilet had flush issues,2x hot water in the morning was not ready. And TV reception keptpixeling out and freezing.
September 23, 2013
Rated 4 out of 5 by Blackwood Busy but good location
Nice property, very nice lounge. Very large and busy. Line ups for check in and check out. Long walk to parking. Good SPG Plat treatment. (Except for being wrongly being charged for internet AFTER I departed). Well located in downtown Toronto,with easy access to everything through underground walkway. Hot and cold tap in bath was was reversed in my room.
June 9, 2012
Rated 1 out of 5 by nytotoronto Not what we expected.
A/C barely worked, there was no information in the room, on the TV or given by staff regarding the amenities.Food was terrible.. best meal was from the hot dog cart out front. Access was frustrating and unmarked due to construction, valet parking was a 30 minute wait and way over priced. Left after only one night of our 3 night stay.
July 7, 2013
Rated 4 out of 5 by BusinessTravel1001 Comfortable Room
Thoroughly enjoyed my room and the amenities provided. Was a bit challenged by the fact that it took several calls to the switchboard or to specific service areas to get someone to answer my calls.
September 23, 2013
Rated 3 out of 5 by visitor2013 met the basic needs
The mattress needs to be replaced, the shower drain didn't drain very well (I stood in 3 inches of water), the tv would scramble every few minutes and the a/c never really got the room comfortable.
September 23, 2013
Rated 4 out of 5 by PC11 Great Stay
We had a great stay. Dylan at the front desk was very helpful when we needed to change our room to accommodate an extra child when we arrived.
The view from the Club Lounge both at breakfast and at night was fabulous. The only negative during our stay was the backlog in getting the car out with the valet service.
Great location and definitely return.
November 13, 2012
Rated 2 out of 5 by rmc2012 Decenet hotel - but don't expect any service.
Great room - some updating needed. Unfortunately, don't expect a great response if you require anything in your room - or something in your room doesn't work. After 4 phone calls over the course of 2 hours - I gave up.
Calling down to the front desk - you are greeted with unanswered phones (my last call to a "manager" went rining for over 10 minutes).
April 18, 2012
Rated 2 out of 5 by SPG85 Not as expected
The room was not clean. There was a fork and dirty towels under the bed. We found some hair in the toilet seat. The rooms were gloomier and less luxurious than the photos on the site. Room service food quality is average.
However the lobby is very nice, spacious with a nice layout and nice Christmas decorations. Located few minutes from Eaton center.
December 27, 2012
Rated 3 out of 5 by Phillyvisitorforconferenc nice hotel but long lines
Had to wait half an hour to check in, 15 minutes to check out, 20 minutes to store my bag on checkout. They also charge for wireless in the room which is ridiculous. Changed my room reservation from two beds to one king after i made my reservation, they said they sent me an email about it. they gave me free access to the lounge to compensate for that.
May 23, 2012
Rated 1 out of 5 by Gerry57 Terrible Stay
The windows were very dirty, carpet full of stains, air conditioner did not work properly an when told about it , they checked it out and end up bringing me a fan that was dirty, full of grape juice over it after the third day. I will never stay at your hotel again.
September 3, 2013
Rated 5 out of 5 by Sarah55 Central location
First visit to Toronto, stayed here for 10 days. The hotel was large, very clean and in a great, central location. The beds were very comfortable and the rooms spotless, however because of its size it lacks the friendly, familiar touch.
September 13, 2013
Rated 1 out of 5 by Jefft905 Staff was uncaring / hotel under construction
Very bad experience during this stay. Front desk would not honour original rate that I booked with. Hotel unlocked our conference room without our knowledge, and left thousands of dollars of equipment out in the open. Construction was taking place as early as 7am which made it impossible to sleep after this time. Would not stay again.
June 28, 2013
Rated 3 out of 5 by Stephy86 Dirty pool area
Very thin walls. My family was kept up by partiers. The pool area was quite dirty. My kids found 5 band aids floating in the pool. The hot tub had a sign not for children under 16 yet it was filled with toddlers. There were no staff to monitor this. We expected much more. We will be back to Toronto, but we won't be staying here.
July 8, 2013
Rated 5 out of 5 by Chef98 Awesome
Stay was fantastic. Especially that guy Scott Labron. Awesome, simply awesome.
October 8, 2013
Rated 4 out of 5 by Maxiejuly Most comfortable bed
I stayed in the richmond tower and it is in need of renovation. But my double bed was the most comfortable bed i have slept in.
October 2, 2013
Rated 4 out of 5 by Topfloor All of Your Needs Met
Every time I'm at the sheraton I have nothing but good things to say about the staff. They are the absolute best in the industry. In the heart of Toronto, The Sheraton Center can accommodate any experience, and do it with comfort.
September 13, 2013
Rated 3 out of 5 by Diggitydog Poor Service
I waited 20 minutes at 10:30 pm for someone from Guest Services to answer the phone, They never did. I had to get dressed and walk down to the lobby to get what I needed. It took me 20 minutes to check in when I arrived at 6pm. I was almost late for my dinner. The hotel seems to have too few staff to accomodate the number of people staying there.
December 16, 2012
Rated 5 out of 5 by Jersey25 Great hotel
We have been to Toronto five times and this is by far the best hotel we have stayed in. Staff are very professional and the hotel is placed in a great location for a visit to the city. We certainly intend to return.
September 16, 2013
Rated 1 out of 5 by Kath1 Stay away
Customer service very poor . Paper not delivered and room not serviced until follow up calls made. Room service food cold and service tray not picked up until 30 hours after pick up call placed.
September 21, 2013
Rated 2 out of 5 by Mic62 Toronto
Construction woke me up at 8am. called down and asked for it to stop + was told it was normal to have work being performed in hotel. Phoned down again a half hour later and they said they had no record of work scheduled above my room (sounded like bathroom tile being hammered) but would send security to investigate. Noise stopped 30 mins later.
February 28, 2013
Rated 2 out of 5 by Dissapointed Dissatisfied
We've been staying at this hotel for years, in fact it is our choice hotel when we travel to Toronto, however, we were very dissapointed with our stay on this occasion. The room temperature could not be controlled, there were only plastic glasses in the room, which were not even replenished, and the room and washroom are getting shabby looking.
January 28, 2013
Rated 4 out of 5 by Grandam This hotel staff was excellent
I have recommended this hotel to family and friends. The hotel staff was excellent; they went out of their way to make me comfortable.
When I had questions, they answered honestly and was ready to help in anyway possible.
September 14, 2013
Rated 4 out of 5 by detailguest Great Location
Great Hotel Location and Views
October 11, 2013
Rated 3 out of 5 by BillTheRegular I like this hotel, but...
Normally this hotel gets 5 stars from me. I stay here every week. They take great care of me. This week though I was given a room that smelled like the prior guest was a smoker. The replacement room has a leaky/noisy toilet. The repair only fixed the toilet for one day. There were other guests on my floor who made noise from idnight until 2:30.
November 27, 2012
Rated 1 out of 5 by piacan68 a nightmare stay
Went for a conference for 4 days. I was placed in Richmond Tower where the walls are thin like a sheet of paper. Had to call security twice because some very loud partying was going on at 11:00 at night and then at 3:00 AM. Guests in the next room could be heard talking as if they were in the room and they were not that loud. Avoid this place.
November 13, 2012
Rated 1 out of 5 by JMJ81 Unpleasant experience
Many problems. Ice machine on my floor broken. 4 days after complaining, never fixed. Toilet seat in my room did not stay up. Room was humid. A/c unit was against the widow such that you could either have he room cooler or the curtains drawn but not both.
September 2, 2013
Rated 3 out of 5 by Razor not up to par
For a Sheraton I was dissapointed with the overall appearance and how outdated my room was. It smelled like a tent that got wet and was put away for the season. When the staff I spoke to responded it was very fake, the words were there but the tone was I don't care I was shocked that there was no free wi-fi in this hotel...very dissapointed.
March 6, 2013
Rated 4 out of 5 by DougtheKing Sheraton Toronto a Great Place to Stay
I've stayed at the Sheraton Toronto many times for conferences, and it's always a great place to stay. If you're travelling to Toronto, the location downtown is ideal. And this was the first time I used their fitness facilities, and they had everything I needed for a great workout.
August 19, 2013