Rated 4 out of 5 by maria582 meals for celiac needs much more improvement
I had a gluten free dinner at the President's Ball on Sunday, March 9th and it was not impressive at all. The chicken was good, but a side of salsa was thrown at the side, which did not compliment the chicken at all. I did not get mashed potatoes, but a mash of other vegetable. The dessert was a hard brownie with chocolate shavings. I would rate my dinner a 1* and that would be generous. Not enough gluten free options.
March 13, 2014
Rated 5 out of 5 by domino Wonderful experience
We tried this holiday as a result of our daughter`s suggestion for a `March Break``. We seldom venture into the city center anymore though familiar with the city. Response at all venues involved was exactly as promised plus a friendly greeting wherever we went. Hotel, theater and restaurant experiences most enjoyable and we`re already praising the deal to familly and friends. Thank you and hope to repeat this soon again.
March 17, 2013
Rated 2 out of 5 by Kunion Awful 4 day stay
Had fire alarms in the middle of 2 different nights followed by PA system addresses for over an hour each time. This was all due to a dirty sprinkler head in the concourse area and totally preventable.
Despite being on the 17th floor, it sounded like we were right outside on the street. The sound proofing to outside and between rooms was nil. Did not sleep for 4 nights due to others partying, sirens, bell clock tower etc
August 21, 2012
Rated 2 out of 5 by Pauline44 Uncomfortable humid warm summer stay
The air conditioning in the whole hotel was not functionning correctly and in room 3411 when I complained I was brought a fan which did nothing to cool the room down as it was 24 degree in the room the full length of our stay. It made it unbearable to sleep and had to have the fan directly on me which is in my view inexcusable since it is summer month July in Toronto.
July 14, 2014
Rated 3 out of 5 by AllenDOS Room Problems
During my 5 days the hotel safe, the key card (you had to click it a min of three times to get in the room), the shower leaking/drain didn't work. Yes it was all reported during my stay...
August 28, 2014
Rated 5 out of 5 by BigD Anniversary Bliss
Our 1st Anniversary/mini-honeymoon was a wonderful experience. The staff were warm and friendly, the atmosphere of the hotel was lively and full of great energy. Our room was clean and comfortable with a magnificent view of downtown Toronto. All the sights and attractions were close by and transit was easily accessible. The outdoor swimming pool with lounge area was fabulous as were the waterfalls and gardens. Thank you
July 25, 2012
Rated 3 out of 5 by THPA Issues Resolved
There were some booking/billing issues with our reservation. Happily, by the time we checked out, they were resolved. The error in our reservation, made as part of a conference (ASTM) was clearly on the part of the hotel, however their initial reluctance to accept responsibility for the error caused unneeded frustration on my part.
Food service was clearly overwhelmed during peak times.
June 26, 2014
Rated 3 out of 5 by Sami29 Clean comfy room. Lacking in WiFi
Very very spotty WiFi. I was there for a conference, and many of my colleagues were not able to get adequate WiFi reception in their rooms. I kept having to sign on even in the conference center multiple times a day.
The restaurant was good for breakfast but very pricey for what you got. The room was very clean and comfortable, but I don't think I will be back. There are so many better options when staying in Toronto.
May 5, 2013
Rated 1 out of 5 by Chrisb07 Worst SPG
- At check in, my credit card was rejected and when I called the bank, found out it was your employees mistake
- Room was terrible. Noisy fan. No AC, and most of all, the carpet looked like it had not been cleaned in a decade
- Hallways are awful
- You could not even get the wake-up call right. Asked for 7:30 and you rang me at 7:00. This after moving rooms late the night before is not acceptable
June 10, 2014
Rated 3 out of 5 by JCBinDC Average stay, more or less
Hotel location is superb, however, service in general was only 'average' overall. Gym is very good. One big problem I encountered was that my wake up call did not happen, and I nearly missed my flight back to the USA...and the bill I received upon check out did not match the final total on my CC statement. I could not speak to someone live to get a statement...had to leave a v.m. I wish I could have spoken to someone.
November 12, 2013
Rated 5 out of 5 by Nana04 Location . location, location.
The Hotels location was perfect for me, as a senior woman traveling alone for Hospital visits to St. Mikes. and the Princess Margaret .The front desk staff were more than helpfull arranging boarding passes for my retun flight after my stay.Having choices of resturants within the Hotel was also welcoming.The added bouns was the shuttle services that came to the front door every half hour to both airports. Thanks again.
March 3, 2013
Rated 3 out of 5 by Marsh11972 Great location with a bad view
The location of this hotel is great - practically close to a mall and lots of stores, and public transportation.
I often travel for work and stayed in many hotels throughout the world. Our stay at the Sheraton Centre Toronto Hotel was for pleasure.
When I checked in I asked the front desk clerk for higher
rooms to get better views, but unfortunately the rooms he reserved for us were in 19rd floor with a very bad view.
August 29, 2012
Rated 3 out of 5 nice lobby...rooms getting tired
air conditioning not working properly...set at 18 shows 24.5
when i checked out and advised of the problem, clerk advised he would add SPG points as compensation for the issue...never happened
for a premium club room...i should be on a floor with direct access to club room privileges and not take two elevator rides to get there
July 31, 2014
Rated 1 out of 5 by LouisB92 Fire Alarm caused by mischief ruined night
Unfortunately our visit was marred by an incident involving a fire alarm on the ninth floor. While I understand that safety procedures must be followed it would have been a little more helpful to have more explanation than an alarm that blared for more than an hour at a time when most guest are trying to get some sleep. Definitely tarnished my few as a SPG customer. Seriously doubting staying at this hospital again.
March 4, 2013
Rated 3 out of 5 by bloom1288 hotel is in good location but...
We stayed The night of Friday June 7th, 2013 to Saturday June 8th, 2013. The Sheraton Centre Hotel is in a great location in Toronto, we enjoyed our night spent downtown for a decent price. Yet, the spa water was foggy and it was more like a large moderately warm bath tub. As well as, some construction that woke us up early Saturday morning that we were not impressed with.
I will stay again at the Sheraton resorts.
June 9, 2013
Rated 5 out of 5 by Scotty Home From Home
My wife and I keep returning to Toronto and the Sheraton and it's wonderful staff are a big part of our holiday. From House keeping to Club Lounge to Front desk all staff are very helpful and polite. If we could mention Brian and Steve on the Front Desk and Bless and John in the Club Lounge as particularly kind to my wife and I. We will hopefully have many more visits, indeed our Fall visit is in the planning stage.
June 1, 2013
Rated 4 out of 5 by Westcoaster Mostly good ...
... we enjoyed our stay at the Toronto Downtown Sheraton. It was central to all the shopping malls and districts, as well as attractions. Our only disappointment was how a very noisy situation was dealt with at 2:30 AM. From the time we called down to the desk until resolution, it was 30 minutes. And when we asked at the desk the next day to move rooms, we were informed it wasn't possible, without any other action.
August 14, 2013
Rated 3 out of 5 by Sister Mixed Review
We would recommend this hotel for its location as well as the friendliness and helpfulness of the staff.
While the staff was friendly and helpful, not all the room cleaning staff were thorough.
We do not feel the Sheraton Club amenities were up to par or that everything listed was offered.
In the survey items below we are checking some in both columns because some aspects met our expectations and others did not.
March 11, 2013
Rated 3 out of 5 by GM1234 Hotel is nice, but needs some work.
I have always enoyed staying at the Sheraton. The hotel exterior has sure improved but the rooms (we were on the club floor) need some updating.
September 2, 2014
Rated 4 out of 5 by Ed011957 Attention to detail
As a facilities professional, I was surprised to see the water damage to the ceiling in my shower and over the loading zone at the entrance.
There were many features in the facility that were very nice. I think the lobby is laid-out very well.
August 21, 2014
Rated 3 out of 5 by Albert6 Early Morning Knock on Door
The Sheraton is a good hotel but they seem to be in a hurry to get you out when your time is up. On my second morning, I heard a knock on my door from the cleaning staff, at 9:00 a.m., about whether they could clean my room or not! I was completely exhausted after a non-stop week and I found this to be very intrusive as my checkout time scheduled for 12:00. If you are busy....you are busy....I appreciate my sleep.
February 25, 2013
Rated 2 out of 5 by elaine141 lack of information
I found the idea of having the amenities on the tv awkward. I had no way of going to what I wanted to know I had to wait for the tv to get the information. A couple of times I missed it and had to wait for it to come back up again. Is there any way to make your info more user friendly? We stay in several hotels but this one is the first I had to call down to find out how I could get more decaf coffee
May 20, 2014
Rated 1 out of 5 by Brazuca This hotel is good but not manager and some people on the front desk.
I had several problems during my stay in this hotel and people in charge just do not care, especially the lady manager. For instance, every mistake they made they do not say "sorry" they say "don't worry".
I couldn't rest because lots of noise and some times when I went to the front desk to complain they started to laugh when I left, including the manager. Once I had to wait 26 minutes to talk to the manager.
March 21, 2014
Rated 5 out of 5 by Bev11 Staff
I did not get the staff persons' name who checked me in this time; however he was exceptional - he thanked me immediately for returning to the Sheraton, advised me of what gift I could choose, asked if I had a preference for a floor (this is the first time ever - anyone has ever asked) returning next Monday and if he is working will write his name down as he should be recognized as giving great customer service.
November 19, 2013
Rated 4 out of 5 by Michael459 Lots to do in Toronto
We got checked in quickly and headed to the pool. We were surprised the pool bar was not open. Last year it was closed for renovations and this year not open at all. With a full house and packed pool deck it would have been great. We were able to order from room service but this look a long wait for delivery. I hope during our next stay the pool bar and BBQ will be open.
July 2, 2014
Rated 4 out of 5 by Xcskibay Security an issue
I stayed at the Toronto Sheraton Centre from 1-2 August 2013 and although the physical appearance of the hotel was great, security needs improvement. On our first day, a busboy knocked and walked into my room while I was dressing. He didn't give me a chance to get to the door and just walked on in saying he was looking for a bag! Who gave him authority to enter my room in the first place. I found this very suspicious. The two nights at our hotel were very noisy. I know it was Carabana weekend, but people need to sleep and feel safe. People going up and down the hallway talking loudly and laughing to the max, is not appreciated. It was our first trip to Toronto and obviously our first stay at this Sheraton, but it doesn't measure up to others that I have stayed at. Much improvement is needed and your clients security and feeling of being safe should be of greater importance!
August 4, 2013
Rated 1 out of 5 by Conferencegoer27 Noisy and poor service
Our stay was ruined by a very noisy party going on over the weekend in the room next door. There were lots of people in there and repeated phone calls to the front desk were unanswered. Eventually, we did get hold of someone who promised to ask them to quiet things down but nothing happened. We got no sleep and the solution of the management was to give us a few meaningless starwood points. Poor service.
April 19, 2014
Rated 2 out of 5 by Klivignstone1981 Needs Some Improvement
For starters, the location was great!! Walking distance to Eaton's Centre, Younge Street, and many great restaurants.
The staff were really great on check in, I did not have much interaction with any staff other than upon arrival.
My room was fairly average, king size bed, great pillows, however, I could not sleep. The room was pretty warm, even at night. I tried adjusting the AC, but it did not seem to make a difference.
The biggest issue I had was the cleanliness. The glasses in my room were dusty, there was dust on the desk, and dresser/TV stand, I found garbage under my bed from previous guests, and there was a half used bottle of hotel shampoo left open on the counter in my bathroom, I brought my own, and did not use the hotels, so I am unsure why that was there.
To say the least, I was pretty disappointed with the condition of my room. I expect for a hotel in this price range to have higher standards.
June 23, 2014
Rated 3 out of 5 by backstagelurker This Hotel was **Meh
This hotel was busy so I cant hold that against them. The staff at the door were the friendliest people in the hotel. The front desk people were a bit crabby. I was VERY surpised that internet was not free in our rooms. There were too many kids and "parties" in the rooms. I hardly got any sleep, and it took me 35 to get anyopne on the line, THEN I had to go to the front desk. This situation was NOT dealt with.
February 25, 2013
Rated 4 out of 5 by JO30 Hotel needs to be renovated
I usually stay at this location but always end making a comment that this location requires room & hallway upgrade/renovation. For the hotel rate that I pay and being right on central downtown, hope this is your scope for future improvements to stay competitive in the hotel industry.
August 11, 2014