Rated 5 out of 5 by CE27 Amazing Staff
I just want to let you know how much I appreciate the care that your staff at the hotel has given me over the past year that I have been staying there; these people deserve recognition for the great work that they do:
• Rocco – guest services
• Atef, Long, Prakash, Roland, George, Ron, Michael, George, Edward – bell desk / valet desk
• Paul, Nonie, Ronnie, Maria – front desk
• Blessie and the morning team at the lounge
• Reggie, Dante, Helena, Jun – Trader’s
February 16, 2012
Rated 2 out of 5 by Quattro Desperately needs renovation!
The rooms are tired and worn. Security bolts are coming out of the door as if the door was forced open. Wallpaper is dirty and peeling off of the wall. Paint peeling off of the wall in the bathroom. Furniture stained and damaged. Certainly not my expectation of a Starwood property. Valet parking was complete chaos and no one was in control of directing cars so it became gridlocked. Beds as always were amazingly comfortable with fresh crisp sheets.
November 25, 2013
Rated 2 out of 5 by spf319 Old, outdated hotel, grubby in the corners
This hotel might have been nice about twenty years ago, but it seems to have fallen into a state of disrepair. Don't be fooled when you walk in by the lobby, which looks pretty good. The rooms are old, worn, and dirty if you look closely (and it doesn't even take too close of a look). The carpets are stained, the wallpaper is peeling, the windows are so dirty it's difficult to see out... I can see that it was once nice, but the price they are charging no longer justifies its current condition. My colleague and I also had to be switched out of our initial rooms (side by side) because both rooms had an overpowering , strange human-ish odor. The staff were kind enough to give us free internet for our trouble, but we had to tough it out in these vile smelling rooms for a night. Not a good experience overall. Look for a different hotel.
September 23, 2013
Rated 3 out of 5 by solobusinesstraveller Great Staff for A Large Hotel - Terrible Elevators
Good: Rooms are out dated, but clean and comfortable. Blessilda in the club lounge is amazing at making you feel at home! She is always smiling and welcoming.
Bad: I don't feel that there is enough recognition for the Platinum tier. The only time I was ever given an upgrade is after I specifically asked for one. The room service option is incredibly overpriced. Why charge a markup on food, then a delivery charge, THEN a mandatory gratuity when it takes 45 minutes for a sandwich and soup?
UGLY: Now, the elevators. I understand that there is a union strike in Toronto, but the number of working elevators is, and has been for two months now, ABYSMAL. Waiting 10 minutes at 8am to leave your floor is just not acceptable. Until this is resolved, I cannot recommend this hotel, even with the amazing views that the 43 floors provide you.
July 3, 2013
Rated 5 out of 5 by Trevor1015 A Relaxing One-Night Getaway
Having arranged to see the performance of "The Wizard of Oz"...we could have easily travelled back to Guelph, but it was very convenient to have pre-planned for the performance, a relaxing night cap at a restaurant / pub and then back to the comfort of our room...
Overall our stay allowed us to not be rushed for our evening out and allowed us the relaxing atmosphere for the remainder of our stay. The staff were welcoming and very pleasant to work with.
February 11, 2013
Rated 4 out of 5 by xrayjames Nice enough, but....
I was there to attend the 2012 ISSRT World Congress and spent 3 nights. The rooms, while clean, need a makeover. The colours I found depressing instead of relaxing; they look like they are from the 70's. Plan slab doors on the closets and bathroom, no hooks on the doors either. Minor things, but at $239/night I expected more refinements.
OTOH, the lobby,meeting rooms, washrooms were all spotless and comfortable. Definitely a good place for a conference.
June 11, 2012
Rated 2 out of 5 by Newbie Hotel in good location, but check-in takes too long
The lines at check-in were extremely long this weekend (stretching past the front entrance to the restaurant) but only 3 of 5 check-in counters were open (excluding the one counter opened for gold card holders). Check-in for each person was also slightly slower than what I've experienced at other hotels. This could be a one-off situation due to Canada Day / PRIDE weekend, but the hotel should have anticipated the situation and staffed up appropriately.
June 30, 2013
Rated 5 out of 5 by Tim17 Home away from home
My wife and I have been travelling to TO for 23 years. We only found the Sheraton Centre in 2004, but it has since become our home away from home. The location, facilities and staff are second to none. We stay here 4-5 times a year and even when we've had issues on one or two occasions, the staff has addressed them to our complete satifaction. We love Safwat, our favorite bartender anywhere....he is always a highlight of our trips. Our only current issue is the transformation of Trader's which was our favorite bar anywhere. It was one of the major reasons we came to love the property. We are apprehensive about the new bar/restaurant, but willing to take a wait and see approach. Even if we end up disappointed with it, there are way too many positives to outweigh that single negative. Already booked for April and can't wait to be back!
March 12, 2012
Rated 5 out of 5 by UniForAuto Central Location is Difficult to Beat
In using The Sheraton Hotel Toronto as your Ground Zero, you can launch an all out assault on just about anything that aligns with your cultural, entertainment, and leisure targets. The staff is courteous, knowledgeable, and AVAILABLE. This is my hotel of choice whenever I am downtown Toronto. The options are endless here. If the whether is not to your liking you are able to access the PATH network of underground shops, in which the Toronto Eaton Centre is a part, and avoid going outside. The better alternative, with better weather, is to venture outside. Numerous cultural spots, shopping destinations, restaurants all within a 15-20 min walking distance fulfilling ANY desire you might have. Even good access to subway, regional train/bus, and island airport. There really isn't too many competitor's hotels that can match this centrality.
September 3, 2013
Rated 1 out of 5 by Shortt1423 Do Not Stay Here!
As soon as we arrived we were greeted by a very unfriendly valet attendant.
Our room was unbearably hot even after having our room temperate adjusted to 67 all day long. Called front desk they sent up engineering only for them to tell us nothing they can do. Room was almost 80 degrees!! Sheets felt wet the entire time.
Asked for a late check out as we were attending an event in the Sheraton Hotel itself till 5:00 and they said "No".
Again when checking out, the same attendant told us we had 5 mins to load up or our vehicle would be towed! As we approached he would not even help us with the door and we were loaded down with luggage. He was literally standing right beside and watched us struggle through it.
When we mentioned this to the front desk at check out they did nothing except offer some points on our SPG card. What a joke!!!!
September 2, 2013
Rated 5 out of 5 by Bermudez2014 Wedding Night
We chose the Sheraton for our first night as husband and wife. Our room was comfortable and quiet. The Club lounge was large and offered a nice selection for our breakfast.
March 16, 2014
Rated 3 out of 5 by Iggy13 Charles Ighorewo, Bell Canada's Expectations Exceeded
Good morning Arjun,
I just wanted to inform you that my stay at your establishment for the first time from May 13 – 17, 2013 was pretty impressive from a customer service standpoint.
From the time I arrived at your hotel your staff was very polite and helpful in getting myself and my things organized into my appointed room with a great view by the way as well. They made me feel at home if that is a correct term to describe how I felt throughout my 4 night stay...
I will definitely be staying at your hotel from now on whenever I am in the GTA Region for work and will recommend you to my friends, family, and of course business colleagues.
The last thing I would add is that the room was pretty old but it was overlooked once again by the overwhelming customer service which made everything okay.
Take care and enjoy your summer season!
May 28, 2013
Rated 5 out of 5 by tinaburke WOW
Weekend in Toronto with my 23 y.o. daughter, we shopped, we dined, we hot tubbed... We were greeted by gentlemen who parked our car, then led us to the registration desk, where they went not only signed us up for our room, but went WAY beyond the specials we thought we were getting... Added 2 buffet breakfasts, and late check out... thank you Brian!! The original special was the room, valet parking and $25 for the Eaton's Center for 160 incredible!!!
December 19, 2012
Rated 4 out of 5 by Mrengelh Great hotel
I always enjoy my stay at the Sheraton - Toronto. I am a regular customer, and always request the Sheraton as my hotel of choice. My only concern is the follow-up on receiving a copy of my bill. On two different occasions - most recently last week - I requested a copy of my bill. But I never receive it, and never get any reason for not receiving it. I need it now. I have requested it, but am still waiting. You need to improve your follow-up service.
May 29, 2012
Rated 4 out of 5 by SUENHOW This Hotel Has Great Location
Hotel is Great!
Location is Wonderful for access to anywhere in Toronto!!!
Staff and Service were excellent and fast, even when calling down to repair a malfunctioning television. It was fixed quickly and remotely, then followed up on with a live person.
Club Level rooms could have been a bit nicer! Robes And Slippers would be a big bonus.
Also the Club Level Breakfast left something to be desired by way of selection available, and overall quality.
April 1, 2013
Rated 4 out of 5 by Cathy63 Great location
Stayed for one night. Everything went well i was able to get connecting rooms. Small issues were toilet didn't flush very well had to do it maybe 3x it was very slow. I also bent down to get something near bed skirt and found a coffee stir stick on floor (not ours i threw it out) but otherwise everything was good. Pool was very nice despite the bad weather. Liked how close hotel is to underground walking and the subway. Would definitely stay again.
February 10, 2013
Rated 4 out of 5 by Cassara One Staff Member Made Trip
When I arrirrived at the hotel the line to check in was extremely long. I am thankful for the help of one staff member on the front desk - Marilyn - who made the difference. She was attentive to my needs (I am suffering from a foot injury that makes walking difficult right now) and she was helpful and cheerful as she selected the best and easiest room for me. I felt that her concern was genuine and I truly appreciated her friendly demeanour.
November 3, 2013
Rated 2 out of 5 by csbmess My last stay
The room was fine but small. I am a platinum member but i certainly did not feel like one. This was the smalllest room i ever had over 7 years of using that hotel. I had bigger rooms even when I ws not a gold member. The bathroom was horrible. It was for a handicapped person which i am not.
The bathroom had no shower dooe and water got everywhere and the bathroom was cold. I wwill go elsewhere next time.
January 17, 2014
Rated 5 out of 5 by Rosie27 Comfortable and Convenient
The purpose of this trip to Toronto was to meet friends at great restaurants for dinners and to start Christmas shopping. Of course the Eaton Centre is so convenient to the Sheraton Centre hotel that it makes for easy trips back and forth. The restaurants that I went to were amazing and either a short walk away from the hotel or a short taxi ride. I always like staying at the Sheraton Centre when in Toronto ... it is so convenient and comfortable!
November 23, 2012
Rated 4 out of 5 by Fox4ster As elected
Arrived for a one nite business trip. Stayed 3 nights. Staff very accommodating to the change and went out of their way to link my membership to the second and third nite so points would accumulate. Food in the restaurant very good on both nights. staff were polite and accommodating overall. Not sure of names at front desk possibly Lily and Bella?? Anyway very accommodating. Have already booked next trip and will be staying here again.
November 24, 2013
Rated 2 out of 5 by mthomas16 Keep trying to like this hotel, but...
Unfortunately the hotel is in drastic need of remodelling. The rooms are small (even the upgraded Club Floor rooms), not clean (dusty and hairs all over the bathroom), and very old design. A/C is unreliable. On this specific visit, there were problems with the fridge and it took 2 calls and 3 hrs to have it resolved. I stay here about once / month, but doubt I will return. There are many better places to stay in Toronto for the same dollar level.
January 11, 2013
Rated 3 out of 5 by MMcLaugh good Hotel
I have been using this hotel for several years with excellent results. This stay and the one before left a bit of concern. I was put in a club floor room by the elevator wall, sounded like construction going on. Did get the room changed to a non club floor level, as it was full. But than had to pay for internet.
A month before I had stayed there and left a pajamas in the room, which interestingly never showed up in lost in found .
December 7, 2013
Rated 4 out of 5 by Missy22 Excellent facilities
My room was exceptionally clean and well maintained, and I credit the housekeeper I had. She was excellent -- very thorough, very flexible (I kept messing up her schedule but she was so nice about it) -- she deserves special recognition. She did not merely "straighten up" but truly cleaned. Also, the Fitness Center is excellent -- plenty of machines, well-maintained and clean. My only wish: the room would not get as cool as I would have liked.
September 21, 2013
Rated 2 out of 5 by sksk22 Not what I expect from Sheraton
I know it was busy but the service was sub par. Our room didn't even have a fridge (and when we requested one they said they'd get back to us but they never did). When I tried calling guest services I had to try at least 3 times to get through. I've stayed in many sheraton hotels but this room was old looking and dingy. The location downtown is great, but there are many other hotels in the area that I would prefer to stay at next time.
November 19, 2013
Rated 5 out of 5 by Caspiana Comfortable. central and great customer service
The room was very comfortable. The staff was very friendly and helpful. The hotel is centrally located close to everything we wanted to see from theatres, to great restaurants to the new Ripley's aquarium. The underground pathway makes many places reachable without going outside.
March 2, 2014
Rated 2 out of 5 by Linsey Maintenance required
The pool was great and Marilyn at the front desk was extremely pleasant to deal with. However, the hot tub was not open in the morning until 10:00. The power went out in the room on two occassions because the adjoining room plugged in a heater. Electrical issues scare me due to the risk of fire. Ketchup was splashed on the room number. There were two unmentionable hairs found in the washroom, one behind the door on the floor and one in the tub.
February 26, 2013
Rated 2 out of 5 by bjt703 room below expectations
I stayed one night in a juniour suite and was disappointed at many levels. The heating in the room was not functioning a fact that was known by hotel staff as external heaters were behind the couch and I was not informed of this. The bathtub was blocked and did not drain properly. The shower was not functioning well. As my fault I did not complain as I was staying one night and was quite busy but I do have higher expectations from the Sheraton.
November 1, 2012
Rated 3 out of 5 by miks Location is best asset
Conveniently located close to subway and linked underground to the Eaton Centre. Minutes from main attractions. Large rooms but furniture dated. Breakfast at the business level on the 43rd floor very poor. Recommend it only for its location.
March 7, 2014
Rated 3 out of 5 by ronald8888 Outstanding Sheraton Club Room Service
I've stayed many times at the Sheraton Toronto, and have found the staff to be consistently helpful and service oriented. When I stayed last week, I had the pleasure of interacting with Blesilda Pagaoa, who ran the reception area for the Sheraton Club Room on the 43rd floor. She greeted me by name and went out of her way to make sure my needs were met. Bravo to her and to the management for having this outstanding calibre of employee.
November 12, 2013
Rated 3 out of 5 by Skipper876 Wake-up call was late
My wife and I stayed three nights. On the last evening I phoned down and asked to be woken up the next morning at 8 am. The wake-up call came at 8:57 am. This is really unacceptable - it could have resulted in a big problem for me.
March 8, 2014