Rated 2 out of 5 by MichaelS2345 Limited Hot Water
My room on the 20th floor of the south tower was in the middle of the hallway of rooms. Yet I would have to wait about 5-10 minutes for hot water to make it to the room when turning on the shower at 6:30 AM. In addition, housekeeping did not have attention to detail. I recommend you stay someplace else.
December 7, 2013
Rated 4 out of 5 by ontheroadalways very nice hotel however unable to sleep at all
I am a f/t business traveler so I am in hotels every week however this was my first stay here. The hotel is very nice, high end and huge which is almost overwhelming. The sports bar was a great place to grab lunch and the make your own salad at the Kitchen was my favorite of most places I have eaten. My issues were with the rooms. When you pay a higher price at a higher end hotel, why do you lose the amenities? A mini fridge shouldn't be something you have to pay extra for, especially here! The heat controls didn't work on the first night but the worst was the DOORs - they don't shut, they SLAM....constantly....all day and night! I didn't sleep for 3 nights straight and left to go elsewhere for my last night. This was a complaint among all 11 of the folks in my party and the reason I wouldn't want to stay here again. I need to sleep and the beds were very comfortable but not sleep worthy when noise is constant. Staff was very friendly every where we encountered them.
February 25, 2013
Rated 3 out of 5 by Den77 Guest
As far as the Hotel itself, it is a very comfortable hotel, has everything you need. All though your restaurants a bit over priced. When I was ready to check out, I called for a bell-hop and had to keep calling after about 1 1/2 hours one finally came. Parking a church van is almost impossible in your parking garage.
June 22, 2013
Rated 4 out of 5 by sandy51 Sandra Wiechmann
I do have one feedback. On several occasions during my stay I communicated that the TV channels were not functioning. All I got was sound and no picture. I was assured that a technician would come to reset my system and they never showed up. It is a little frustrating to be on business and not have the use of the TV.
May 2, 2013
Rated 4 out of 5 by DitchDR Nice hotel, beward conventions in town
I had a very nice and carefree stay at the Sheraton Dallas. The room was nice and clean, check in process was quick. (It would have been tedious through the long line of convention people checking in but I got to go to the SPG desk :). They room was very pretty quite but I could hear people slamming their doors and running around in the halls. I think there was conference for "slumber party host's" at that hotel so it was kind of irritating surfing through all the giggling people in glitter. lol. Not the hotels fault for irresponsible guests. BUT for the most part my stay was good. I DID opt for the "go green" way and didn't have my towels and sheets changed. The only problem with this I found was that they didn't do ANYTHING. not make the bed, empty the trash, restock the shampoo. Nada. I was under the impression that it would just involve no towel service and linen change. Oh well. I still had a good stay. How much shampoo does a person REALLY need anyway, right? :)
September 18, 2012
Rated 1 out of 5 by Steve12 Very bad visit
I was checked into an unclean filthy room at arrival, I was woken up at 135 AM by your security staff pounding on the door next to mine trying to get someone in, I called your security and they only they would try to keep it down????? My keys stopped working and I had to stand in a very long line to get it corrected.
February 9, 2013
Rated 3 out of 5 by Stas Too Many issues
Initially i was checked in to a room with somebody already in there; my second room had soaked wet mattrass, and my third room had a missing security latch. I had a cleaning lady walked in on me in the morning, woke me up and ignored my quiet please sign. Parking fees are way too much and no late check out available.
February 26, 2013
Rated 1 out of 5 by travler Would not stay here Again
This is the 2nd time I had to stay at this hotel for a conference and this will be the last time. Resturant service was extremely poor and food was terrible. The internet connection is overpriced for the speed. Internet is not conducive to conducting daily business off site. Rooms are small and cramped for the value.
March 25, 2013
Rated 3 out of 5 by Lisa100 Not so impressed for downtown
There was no wow factor in the main entrance. Some of the furniture in the main lobby was very obviously worn & tatered. We dined in the hotel from Wednesday until Saturday. The Kitchen Table was excellent. The sports bar's menu did not match the food we received for example horseradish pickle vs pickle spear and smoked turkey instead of turkey pastrami. That was disappointing to me and one of my employees, but my employees said the burgers were good. The Friday night meal, served to our group as we attended a convention event, was excellent, steak & sea bass, all other meals were ok. Our CEO spent a fortune I'm sure for the VIP dinner on the 38th floor and it was nice but not excellent. The phone worked very poorly in our room and the outlet by the coffee pot did not work at all. We had to make coffee in the bathroom. There was one washcloth for two nights until I called for more. They brought them up immediately. The staff was excellent. Service was every bit 5 star.
January 20, 2013
Rated 2 out of 5 by Samalex Eh.. Someone needs to clean better
I'm a guy... So I can sort of overlook "dirty" things. However, when a guy lifts the seat on the toilet and is disgusted... I need to second guess just how much effort went into cleaning this room. I wonder if I was sleeping on clean sheets? If my wife was with me there is no way she would have stayed in this room.
June 20, 2013
Rated 2 out of 5 by jrg2013 Dissapointed
Not impressed. Room was dirty with electrical cords and cables strung across the wall. Loose tile and faucet bathroom and the thermostat needed serviced. The combination TV stand/desk was not very functional as either. Overall no attention details and excellence that I would expect from a hotel in this price range.
February 15, 2013
Rated 5 out of 5 by sangoofy Great hotel, great staff.
Upgraded to Dallas Suite upon check-in, very nice surprise. Front desk staff, concierge staff and all I encountered greeted me with a smile and a have a good day, night, etc. Room clean and welcoming. Club Lounge staff so cheerful and helpful, couldnt have had a better stay just wish I could have been there longer.
March 26, 2012
Rated 1 out of 5 by rpaal1 Don't Visit At Busy Times
I had a reservation for a Junior Suite. Upon check-in, I was downgraded to a standard room and my nightly rate was increased, both without telling me. I had to learn from a travel companion that my room was substantially smaller than theirs. I presented the issue to the front desk staff, who moved me to the correct room type from my reservation. Upon arriving in the correct room type, the bathtub was full of brown dirt. I took pictures of the bathtub and presented them to the manager on-duty who told me that they were overbooked and could not move me to another room but offered to have someone go and clean the tub. No one over cleaned the tub - I had to shower in a tub that was nothing short of disgusting.
While I realize that busy times at a hotel place a hardship on the staff and property to make everything run smoothly, the fact that there were so many different (and avoidable) issues would make me think twice before booking at this property again (and I definitely would never book this property at a busy time).
January 20, 2014
Rated 2 out of 5 by Dick Where are the towels and washclothes?
When I checked in there was a good supply of bath towels and hand towels, but no washclothes. I called and three of the latter were delivered promptly. I used all three and the next day after the room was made up they only gave one washcloth and did not replace any of the handtowels that I used. Thus, by the third day I was down to only having one washcloth and one hand towel each day. I always use more than this and finally called to have more delivered. While the absence of a washcloth on check-in was clearly a housekeeping problem, the replacement with only one washcloth and one hand towel each day was clearly hotel policy. I find this to be extremely cheap on the part of the hotel. I have always gotten more towels than this, even at more low-priced hotels. I would never would have expected this type of cheapness from a high-end hotel like the Sheraton. Thus, in an apparent attempt by Sheraton to save money, they have lost me as future customer. I will stay elsewhere.
January 31, 2013
Rated 4 out of 5 by hgpilot OK in some areas, not so much in others
Friendly staff, clean, nice rooms. No fitted sheets, so for folks who toss and turn like me, all sheets get yanked off the bed. Also forgot my key in the room and went to front desk just after lunch to get replacement. Line of at least 7 people checking in with only 1 agent (9 empty stations - including SPG desk). After waiting close to 15 minutes, I received my key (desk person was very nice and apologitic for the wait), went to my room, and key didn't work. Went back down, waited another 15 minutes (more long lines), and got second key. This time desk agent called security to meet me at the room to make sure I got in. Immediately hopped on elevator and security was waiting on me when I arrived.
Had dinner there one night - not very good given / premium entree price. Service was good (just marginal food).
Nice hotel - I've been to lots of conferences and it was definitely satisfactory (with the exceptions above), but nothing more. Staff was always friendly and helpful.
May 2, 2013
Rated 2 out of 5 by deversm Stay away from the South Tower
My worst hotel experience in the last year. Started in room 1507 of the South Tower. It sounded like a helicopter was hovering right outside the wall. Called the front desk and they quickly switched us to Room 2023. The room was at least quiet, but:
1. Main light bulb burned out in Suite portion of room.
2. Toilet seat broken.
3. Bathroom door would not shut.
4. Smallest bathroom I have ever had in a hotel. You really have to see it yourself to believe how small it is. One person only.
5. Bathroom floor was dirty.
6. Only two bath towels in the bathroom. My wife and I made it work.
7. Water pressure can only be described as a trickle.
On the positive side, the bed was very comfortable and the view was nice.
OVERALL: South Tower is very shopworn and threadbare and it appears that the management has thrown in the towel on it. If they put you in the South Tower, request another tower. I don't know about the quality of the other towers, but there's no way it could be worse.
March 2, 2013
Rated 4 out of 5 by Thirsty4cleanwater Great place, however the water was terrible!
I was there for a conference. the room was good, restraunts were good too. The water in the room was terrible, actually smelled coming out of the shower. It was not drinkable. Then downstairs in the meeting rooms the water coolers, the ones with the 5 gallon plastic bottles were the same smelly awfull water!!
September 13, 2013
Rated 3 out of 5 by deedle Nickel and diming was more like mega dollar-ing
I have to say the good things first, that for the most part the staff was very responsive and helpful, especially the concierge services. but the amount of extra and hidden fees frankly flabbergasted me, from the outrageous main restaurant prices to the extra fees for room service, $2 fee added on for to go orders from the restaurant, the miniscule ( and I mean needed a magnifying glass) price on the room bottled water, to the "green" rebate dollars being invalid in the bar and gift shop. I had two days of the "green" no maid service, althouh I did not opt in to it, and upon checkin specifically discussed with the desk staff that I did want housekeeping service. internet access fees were outrageous for room use, and it was difficult to access the free lobby connections ( although staff was very helpful with that) Cab summons were great. My room, upon arrival, had and sustained orange mildew on the shower tiles, and I found hairpns and a child's rattle on the floor by the bed.
August 16, 2013
Rated 1 out of 5 by Manju Well Below Standard
Well below standard. I would not recommend this hotel. Poor service, poor television and wifi service. Hallways unkept, water in bathroom did not drain properly, hallways and rooms smelled musty. Overall, not worth the money and in an inconvenient location. Elevators inoperable, just an overall bad experience.
June 28, 2012
Rated 3 out of 5 by Traveler88 Great hotel, but room noise is unbearable
Really impressed by the large gym, customer service, and overall facilities. However, it looks like the hotel didn't upgrade the plumbing during their recent upgrades...I could not sleep in the morning since whenever the person upstairs or next to my room turned on the shower there was a LOUD noise in my room.
October 15, 2012
Rated 5 out of 5 by Affu2 Very pleasant and enjoyable stay
Excellent service, great view, comfortable room. Fantastic, if you are attending a conference or event on site. The restaurants are good, as is the bar. The rooms aren't huge, but they are good for the location. The front desk is well run and most of the service (room service, valets, concierge) is very good.
June 17, 2013
Rated 2 out of 5 by George10 Sheraton Dallas
The room was recently updated and done well. Room was small but organized. The bathroom was tiny-claustrophobic. Two compliants:1) no soundproofing between rooms. Heard conversations of couples in adjacent rooms. Was awaken by LOUD commode flushing at 5:45A from their bathroom, 2)All food service stops at 11P
November 7, 2012
Rated 1 out of 5 by reelsleepy noise
noisey and uncomfortable. can't sleep here
March 20, 2014
Rated 5 out of 5 by DallasFan Nice stay in Dallas
Hotel amenities were very good. Great exersize room and pool. Room was comfortable and quiet. Can reach any part of the city easily, from museums, restaurants, attractions- even church on Sunday! Great views of the city from room, and conference rooms and convention spaces were great. Thanks for a nice stay!
April 26, 2013
Rated 3 out of 5 by Gene3177 Cleanliness was an issue
My room had clearly not been cleaned well by the peanuts on the floor, sticky residue on the night stand, and the pepper packet in the shower.
March 6, 2014
Rated 2 out of 5 by Danzier1989 The worst Sheraton I have even stayed at
This place doesn't have stairways on the first floor: the stairs start on the second floor. Which was weird.
There was no wash cloths in the bathroom. So we used the hand towels to wash our faces on our first night.
The next morning, we found out that there was no shampoo or soap (just lotion & conditioner).
February 12, 2013
Rated 2 out of 5 by Laurajhv Extremely Disappointed
for a 3 day stay, I had engineering in my room 4 times to work on the heating unit. I was unseasonably cold in Dallas during my stay so I can understand heating being an issue but I was on a first name basis with engineering.
February 10, 2014
Rated 5 out of 5 by Martha843 Friendly staff in an elegant atmosphere
I thoroughly enjoyed my stay, from check-in to check-out. The staff was professional and friendly and went out of their way to make me feel comfortable. The only flaw was in making a reservation at the hotel's Kitchen Table restaurant -- I needed a lunch reservation for 8 for noon on a Saturday. The online reservation system told me the only times available were 11 a.m. and 1:30 p.m. I chose 11 a.m., but when we arrived, we were given breakfast menus and initially told that lunch wouldn't be available until 11:30. (In the end, we were able to order lunch.) As noon approached, the restaurant was still nearly empty -- obviously there was some flaw in the online reservation system. There was plenty of room in that restaurant for noon reservation. I would recommend that people bypass the online system and just call the restaurant to make their reservations. Other than that, I was 100 percent pleased with my stay. Thank you especially to Jeannette (or Janine?) at check-in and Ronnie in the club level lounge for your friendliness and top-notch service.
February 4, 2014
Rated 5 out of 5 by Bananaxs4 Southern Hospitality at it's Best!
The Dallas Sheraton Downtown is the perfect example of Southern Hospitality. I felt so welcomed from the moment I walked in the door until I checked out. The food and service at The DRAFT was great. Ask for Aaron to be your server, he's the BEST and very personable. I would definitely recommend this hotel.
January 20, 2013
Rated 3 out of 5 by EMZ5 Bed Linens
The hotel is a great place for Dallas travelers. This stay specifically I was not impressed by the cleanliness of the bed. The sheets smelled as if they were left in the washer too long and there were multiple stains on the comforter and pillow cases. This was a surprising find for the Sheraton Dallas.
September 19, 2013