Rated 2 out of 5 by mneube21 this hotel leaves a lot to be desired
unfriendly and unaccomadating staff
internet and movies dont work
January 7, 2013
Rated 5 out of 5 by rpaul987 Paradise in Paradise
My room had the post card view with the 5 star comfort and service. Thanks
June 17, 2013
Rated 5 out of 5 by Cosette Restaurant
The hostess was not accommodating and had an bad attitude in the rum fire.
August 4, 2012
Rated 4 out of 5 by timbob upscale very nice people
Hotel was great. Had booked a King bed got two doubles wife wasn't happy
March 5, 2013
Rated 5 out of 5 by ColleenO Sheraton Kauai
The view from our OF room was outstanding and exceeded my expectations.
October 31, 2012
Rated 5 out of 5 by Elmo33 Very Comfortable Hotel
Relaxing and comfortable, very personal service at dining facilities.
June 12, 2013
Rated 5 out of 5 by davehaz First Time Visit
My wife and I were both very impressed with the hotel and services.
April 6, 2013
Rated 3 out of 5 by bvt1 great location
adequate - pool chairs uncomfortable
not enough shady areas
December 18, 2013
Rated 3 out of 5 by BigD59 Staff not helpful at check-in
Room was not ready at check-in time and staff was not accomodating
September 18, 2012
Rated 5 out of 5 by Greg Sheraton Poipu, Kauai
The resort was outstanding, the presidential suite was incredible.
March 10, 2013
Rated 3 out of 5 by RyLynne Average
Average hotel. Nothing special to make me want to come back.
December 7, 2013
Rated 2 out of 5 by Lynn54 Rooms are tired $30 service for what??
Restaurnant terrible service!
Room- carpet stinks!
March 27, 2013
Rated 5 out of 5 by Alicias21 Great honeymoon destination
Had a fantastic time! Only complaint was a crying baby next door.
November 11, 2012
Rated 5 out of 5 by Sam427 Great location
Location provided access to both sides of island for site seeing.
February 1, 2013
Rated 2 out of 5 by mdgn Swimming pool and beach not proportional to hotel size
No direct elevator to rooms. need to walk trough janitors area.
October 17, 2013
Rated 5 out of 5 by Robndeb Amazing
Beautiful place to stay and the best beach on the entire island!
October 30, 2012
Rated 5 out of 5 by RobR Amazing!
Fantastic location, views, f&b, service...this place had it all!
October 3, 2012
Rated 4 out of 5 by Julie63 Beautiful hotel
Was a beautiful resort and a great way to start our vacation
October 15, 2012
Rated 5 out of 5 by Dbrown Beautifiul location,many ammenities
Beatuiful hotel , lots of friendly service, great location.
October 16, 2012
Rated 5 out of 5 by Jim7007 Recent remodel very effective.
Loved your recent remodle. Pool and resterants outstanding.
February 28, 2013
Rated 5 out of 5 by bkifanatic Beautiful beach setting!
The resort is beautiful and the grounds were immaculate.
March 4, 2013
Rated 5 out of 5 by Marissa Great Stay at the Sheraton
Thank you for a wonderful stay at the Sheraton Kauai.
June 16, 2013
Rated 4 out of 5 by slowpoke Good time
Everything was excellent except for our in room Wifi.
October 8, 2012
Rated 5 out of 5 by AnonymousII Sheraton Po'ipu
Beautiful location... awesome beachfront property.
November 27, 2012
Rated 1 out of 5 by Mollmann I don't Know if I back to Sheraton
Really... I don't Know if I'll back this hotel.
January 10, 2013
Rated 4 out of 5 by KellyB Kauai Review
Resort was nice and people were very friendly.
January 26, 2013
Rated 4 out of 5 by cornishblue Wonderfully Relaxing
I've just returned from a 4 day stay at the Kauai Sheraton. the location on Poipu cannot be improved upon. Swimming in the ocean was easy and the wave action very low. There are two pools, one located in the garden view room section which is a bit quieter, without the same services as the beach area. Could be a detractor for some guests. There are cabanas for rent that are fully equipped with furniture and flat screen TV - we saw many families and couples enjoying them. Also beach lounge chair rental by a third party which are confortable and include service from the bar. Room was large enough, the AC worked, and the facilities are safe. The housekeeping is a bit inconsistent - one night turn down service and then none after that. Had to request coffee pod replacement. Amenities in the room adequate but not extraordinary. Friendly staff all throughout - if you are looking for a SPA vacation, this is not the right hotel for that. Lacking in spa options. food is ok and the waitstaff excellent. We were especially impressed with a waiter who noticed my friend spilled wine on her dress and immediately appeared with club soda to help with the stain. We mostly ate outside the hotel. Eat at Red Salt for sure ! A strong 4 star property in my view.
November 13, 2013
Rated 2 out of 5 by PJ52 not really what we expected of a Sheraton
If it hadn't happened to us I would have laughed at the unlucky couple's story, and thought it highly improbable this many events in a short stay. We stopped in for a 3 night stay. It didn't start well, and then kept on coming. Here's the short list:
Reservation--Central Booking was not well versed on the facility and couldn't provide location of room types in buildings, facility layout, or general questions about facility, when questioned they would forward the call to the resort, who when asked about reservations would forward you immediately back to central reservations. Book On-Line...you're taking a shot in the dark to begin with this property, save yourself the frustration of incompetence.
Room Readiness--Mattress broken and Room safe not working (both resolved after discovery the second morning and a lousy nights sleep).
Smoking--although the facility is non-smoking, Don't expect to be isolated from second hand smoke. Many guests smoke (cigarette's and cigars) on the patio's with what appears to be impunity. Make sure you are aware of the designated smoking areas (they can be directly below your non-smoking room).
Elevators--Stuck in an elevator for 10-15 minutes, until opened by a guest from the outside. Reported to the front desk.
October 29, 2012
Rated 3 out of 5 by WeddingPhotog Sorry, not available
Customer experience, not a priority
December 3, 2013
Rated 5 out of 5 by KEN1127 PARADISE
PARADISE-OASIS WHERE LUXURY AND PASSION.
February 6, 2013