Rated 1 out of 5 by Mkang52 worse expierence in a Hawaii hotel
we have an Ocean Front Room in Sheraton Kauai Resort.....from the moment we got into the room there were some minor issues. Which we tolerated. But today, when we returned from our day long trip to Hanalei and Ke'e Beach, the room was like a boiler room. We called the front desk and advised them of the problem. They promised it will be fixed ASAP. My son and I decided o go out for dinner hoping it will be fixed by the time we return to the room. Well, it wasn't, it was hotter than outside temp of 84 degrees. I called the front desk to iquire about the statue of the air condition.......They replied that it's all fixed. I told them otherwise and it was intolerably hot.....anyways, the engineer came up and told us that it isn't fixed and there were other issues that he couldn't fix atm and advised us to keep the doors open to keep cool.......I called the mangement serveral times and got nothing but the run arounds and very rude and unresponsive and un-accomendating and un-sympathetic to our situation. The manger was horrible and will not take my phone call....I call the 800# and got basically the same responses.........I will never stay at a Sherato/Starwood properties again ever.... and I'll yelp, twit, facebook, youtube, trip advisor reagrding my HORRIBLE NIGHT AT THE SHERATON. I'll upload the Video i took showing the room condition and the conversations i had with the hotel staff at Sheraton Kauai!!!!!..there is a lot more issues with my stay here, but I am too trired and hot to continue.........Shearton Kauai will never have my and anybody I know's business! I will make it my mission after the way my son and I were treated
August 1, 2014
Rated 4 out of 5 by RWBNYC Good overall
Overall very good. Reception staff great, concierge service could use improvement.
May 3, 2013
Rated 4 out of 5 by globetrotter oldie but goodie
The ocean pool was a little small but it wasn't crowded so was able to get a seat
May 7, 2013
Rated 5 out of 5 by SA112312 Great Location
I loved being able to wake up and just walk out onto a beautiful beach of Poipu!
December 4, 2012
Rated 5 out of 5 by CjonT Great Experience!
The Sheration Kauai Resort & Spa has a great location and wonderful employees!
October 12, 2012
Rated 5 out of 5 by Rachelspb vacation in kauai
Had excellent vacations. Service was great, Food was great. Facilities great.
December 19, 2012
Rated 5 out of 5 by Rog14 This Hotel has great features
Have returned to this hotel many times and it has always met my expectations.
October 15, 2012
Rated 2 out of 5 by mneube21 this hotel leaves a lot to be desired
unfriendly and unaccomadating staff
internet and movies dont work
January 7, 2013
Rated 5 out of 5 by Cosette Restaurant
The hostess was not accommodating and had an bad attitude in the rum fire.
August 4, 2012
Rated 5 out of 5 by rpaul987 Paradise in Paradise
My room had the post card view with the 5 star comfort and service. Thanks
June 17, 2013
Rated 4 out of 5 by timbob upscale very nice people
Hotel was great. Had booked a King bed got two doubles wife wasn't happy
March 5, 2013
Rated 5 out of 5 by ColleenO Sheraton Kauai
The view from our OF room was outstanding and exceeded my expectations.
October 31, 2012
Rated 5 out of 5 by Elmo33 Very Comfortable Hotel
Relaxing and comfortable, very personal service at dining facilities.
June 12, 2013
Rated 5 out of 5 by Sluggo2014 This hotel has a great location
Great whale watching and snorkeling right in front of the hotel
February 4, 2014
Rated 5 out of 5 by davehaz First Time Visit
My wife and I were both very impressed with the hotel and services.
April 6, 2013
Rated 4 out of 5 by DingoStarr Great location
Clean facilities, great beach and pool
April 23, 2014
Rated 3 out of 5 by BigD59 Staff not helpful at check-in
Room was not ready at check-in time and staff was not accomodating
September 18, 2012
Rated 5 out of 5 by Greg Sheraton Poipu, Kauai
The resort was outstanding, the presidential suite was incredible.
March 10, 2013
Rated 5 out of 5 by Sam427 Great location
Location provided access to both sides of island for site seeing.
February 1, 2013
Rated 2 out of 5 by Lynn54 Rooms are tired $30 service for what??
Restaurnant terrible service!
Room- carpet stinks!
March 27, 2013
Rated 5 out of 5 by Alicias21 Great honeymoon destination
Had a fantastic time! Only complaint was a crying baby next door.
November 11, 2012
Rated 5 out of 5 by RobR Amazing!
Fantastic location, views, f&b, service...this place had it all!
October 3, 2012
Rated 5 out of 5 by Robndeb Amazing
Beautiful place to stay and the best beach on the entire island!
October 30, 2012
Rated 2 out of 5 by mdgn Swimming pool and beach not proportional to hotel size
No direct elevator to rooms. need to walk trough janitors area.
October 17, 2013
Rated 3 out of 5 by RyLynne Average
Average hotel. Nothing special to make me want to come back.
December 7, 2013
Rated 3 out of 5 by bvt1 great location
adequate - pool chairs uncomfortable
not enough shady areas
December 18, 2013
Rated 4 out of 5 by Julie63 Beautiful hotel
Was a beautiful resort and a great way to start our vacation
October 15, 2012
Rated 5 out of 5 by Dbrown Beautifiul location,many ammenities
Beatuiful hotel , lots of friendly service, great location.
October 16, 2012
Rated 5 out of 5 by Jim7007 Recent remodel very effective.
Loved your recent remodle. Pool and resterants outstanding.
February 28, 2013
Rated 5 out of 5 by bkifanatic Beautiful beach setting!
The resort is beautiful and the grounds were immaculate.
March 4, 2013