Sheraton Kauai Resort

  • 2440 Hoonani Road
  • Kauai,
  • Hawai
  • 96756
  • Estados Unidos
  • Mapa

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Rated 4 out of 5 by 775 reviewers.
Rated 1 out of 5 by worse expierence in a Hawaii hotel we have an Ocean Front Room in Sheraton Kauai Resort.....from the moment we got into the room there were some minor issues. Which we tolerated. But today, when we returned from our day long trip to Hanalei and Ke'e Beach, the room was like a boiler room. We called the front desk and advised them of the problem. They promised it will be fixed ASAP. My son and I decided o go out for dinner hoping it will be fixed by the time we return to the room. Well, it wasn't, it was hotter than outside temp of 84 degrees. I called the front desk to iquire about the statue of the air condition.......They replied that it's all fixed. I told them otherwise and it was intolerably hot.....anyways, the engineer came up and told us that it isn't fixed and there were other issues that he couldn't fix atm and advised us to keep the doors open to keep cool.......I called the mangement serveral times and got nothing but the run arounds and very rude and unresponsive and un-accomendating and un-sympathetic to our situation. The manger was horrible and will not take my phone call....I call the 800# and got basically the same responses.........I will never stay at a Sherato/Starwood properties again ever.... and I'll yelp, twit, facebook, youtube, trip advisor reagrding my HORRIBLE NIGHT AT THE SHERATON. I'll upload the Video i took showing the room condition and the conversations i had with the hotel staff at Sheraton Kauai!!!!!..there is a lot more issues with my stay here, but I am too trired and hot to continue.........Shearton Kauai will never have my and anybody I know's business! I will make it my mission after the way my son and I were treated August 1, 2014
Rated 4 out of 5 by Good overall Overall very good. Reception staff great, concierge service could use improvement. May 3, 2013
Rated 4 out of 5 by oldie but goodie The ocean pool was a little small but it wasn't crowded so was able to get a seat May 7, 2013
Rated 5 out of 5 by Great Location I loved being able to wake up and just walk out onto a beautiful beach of Poipu! December 4, 2012
Rated 5 out of 5 by Great Experience! The Sheration Kauai Resort & Spa has a great location and wonderful employees! October 12, 2012
Rated 5 out of 5 by vacation in kauai Had excellent vacations. Service was great, Food was great. Facilities great. December 19, 2012
Rated 5 out of 5 by This Hotel has great features Have returned to this hotel many times and it has always met my expectations. October 15, 2012
Rated 2 out of 5 by this hotel leaves a lot to be desired unfriendly and unaccomadating staff overpriced internet and movies dont work January 7, 2013
Rated 5 out of 5 by Restaurant The hostess was not accommodating and had an bad attitude in the rum fire. August 4, 2012
Rated 5 out of 5 by Paradise in Paradise My room had the post card view with the 5 star comfort and service. Thanks June 17, 2013
Rated 4 out of 5 by upscale very nice people Hotel was great. Had booked a King bed got two doubles wife wasn't happy March 5, 2013
Rated 5 out of 5 by Sheraton Kauai The view from our OF room was outstanding and exceeded my expectations. October 31, 2012
Rated 5 out of 5 by Very Comfortable Hotel Relaxing and comfortable, very personal service at dining facilities. June 12, 2013
Rated 5 out of 5 by This hotel has a great location Great whale watching and snorkeling right in front of the hotel February 4, 2014
Rated 5 out of 5 by First Time Visit My wife and I were both very impressed with the hotel and services. April 6, 2013
Rated 4 out of 5 by Great location Clean facilities, great beach and pool April 23, 2014
Rated 3 out of 5 by Staff not helpful at check-in Room was not ready at check-in time and staff was not accomodating September 18, 2012
Rated 5 out of 5 by Sheraton Poipu, Kauai The resort was outstanding, the presidential suite was incredible. March 10, 2013
Rated 5 out of 5 by Great location Location provided access to both sides of island for site seeing. February 1, 2013
Rated 2 out of 5 by Rooms are tired $30 service for what?? Restaurnant terrible service! Food marginal! Room- carpet stinks! March 27, 2013
Rated 5 out of 5 by Great honeymoon destination Had a fantastic time! Only complaint was a crying baby next door. November 11, 2012
Rated 5 out of 5 by Amazing! Fantastic location, views, f&b, service...this place had it all! October 3, 2012
Rated 5 out of 5 by Amazing Beautiful place to stay and the best beach on the entire island! October 30, 2012
Rated 2 out of 5 by Swimming pool and beach not proportional to hotel size No direct elevator to rooms. need to walk trough janitors area. October 17, 2013
Rated 3 out of 5 by Average Average hotel. Nothing special to make me want to come back. December 7, 2013
Rated 3 out of 5 by great location adequate - pool chairs uncomfortable not enough shady areas December 18, 2013
Rated 4 out of 5 by Beautiful hotel Was a beautiful resort and a great way to start our vacation October 15, 2012
Rated 5 out of 5 by Beautifiul location,many ammenities Beatuiful hotel , lots of friendly service, great location. October 16, 2012
Rated 5 out of 5 by Recent remodel very effective. Loved your recent remodle. Pool and resterants outstanding. February 28, 2013
Rated 5 out of 5 by Beautiful beach setting! The resort is beautiful and the grounds were immaculate. March 4, 2013
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