Rated 5 out of 5 by lisa58 Love the location
a little busy/noisy with groups but very quiet in the room. breakfast buffet was amazing!...so good - great selections.
June 28, 2013
Rated 5 out of 5 by Crump3 US Open Trip
Very comfortable room. Clean. Friendly. Well Located. I highly recommend this hotel to those traveling to Manhattan
September 3, 2013
Rated 4 out of 5 by John112013 NYC
Nice Stay - got at least 8 bills emailed for the same amount. They need to check their system.,
November 13, 2013
Rated 5 out of 5 by jane156666 Great location
The hotel is in a great location and excellent facilities. Staff really friendly and would happily stay there again.
January 18, 2013
Rated 5 out of 5 by NYCSeptember Conveniently located
Great hotel - just steps away from the Subway and good restaurants within walking distance. A pleasurable stay.
September 11, 2013
Rated 1 out of 5 by DisappointedLoyalist This hotel charges for storing luggage
Very bad attitude of the staff. Very disappoinbted with their charges for storing luggage even only for few hours.
April 26, 2013
Rated 5 out of 5 by Frank41 courtesy of staff makes your stay a pleasant one
Very courteous, professional and willing to help staff at reception is really something unusual elsewhere, thanks.
January 7, 2013
Rated 5 out of 5 by Krissy Girls Night Out in NYC
This Sheraton never disappoints, rooms are always clean and well appointed. The breakfast buffet is fabulous.
August 21, 2013
Rated 5 out of 5 by JeffTz Bathroom linens
Everything was great except the bathroom linens. They smelt like they were sour and made the bathroom smell.
June 9, 2013
Rated 5 out of 5 by Mark82 This hotel is right in the heart of Times Square
Great hotel that is bustling! Has great rooms and many have been updated and have a newer look and feel.
July 18, 2013
Rated 5 out of 5 by RfSTWO People very helpful
We found your entire staff to be friendly and helpful, particularly breakfast servers and help desk
April 22, 2013
Rated 5 out of 5 by brigantine1331 location location location
The location was right in the heart of the the city. Staff was great. Right at the the subway stop.
January 21, 2013
Rated 2 out of 5 by Allikat This hotel was ok
This was selected by corporate, the room was not up to the standard of other Starwood hotels.
August 12, 2013
Rated 5 out of 5 by wenonly1 I love this Hotel
Everything exceeds my expectation, and it's centrally located. I would recommend it to anyone.
December 4, 2012
Rated 3 out of 5 by Raymond1958 Good location
The Hotel is well located, but the room and faclity would need a little more tneder care.
May 31, 2013
Rated 2 out of 5 by AlbertF A challenging visit
Room was not fully cleaned upon arrival and toilet did not work. Little help from staff
September 13, 2012
Rated 1 out of 5 by Achilles9 No heat in my room
Room was cold
And this review takes too much time...more frustration..
October 28, 2013
Rated 5 out of 5 by Vern1983 Great bed
Newly renovated rooms were clean and comfortable. Good location, we enjoyed our stay.
April 22, 2013
Rated 1 out of 5 by nyclocal Scaffolding Eyesore
The hotel has been surrounded by scaffolding for several years. Will this ever stop?
April 1, 2013
Rated 5 out of 5 by NYCdiva Great service and attention to detail
My recent visit to the Sheraton turned out to be an exceptional example of hospitality that surprised me for a hotel that I stay in mainly for business trips. Prior to my arrival, I received an email from the Housekeeping Manager, Beata, inquiring about my upcoming visit, including my room preferences, time of arrival and if there was anything special about this trip to NY. I have stayed at this hotel numerous times and had not received an email like this prior to any other visit, so I was skeptical that it would do any good to respond. However, I chose to reply with details about my arrival and the fact that my 4 year old nephew would be with me on his first visit to NYC and if there was anything that could be done to make his visit special, it would be appreciated. Upon check in, it was acknowledged that I had responded to Beata’s email and the manager thanked me for taking the time to respond. It was a pleasant start to the trip to see that my room requests were also acknowledged and that my room was ready upon arrival. Upon returning to our room before dinner, we were surprised to find a number of treats left for us and a lovely, hand written note. What a treat it was and the look on my nephew’s face was priceless as he jubilantly ran around the room with his chocolate dipped strawberries, it was fantastic. I have stayed at this hotel previously and not been made to feel welcome, even as a gold level spg member, so I was hesitant to return. Not only was my perspective of this hotel completely changed, but I will now return again. Beata is an example of exceptional customer service and how just a little attention to detail can go a long way and make a difference in someone’s experience.
June 24, 2014
Rated 5 out of 5 by dave Sherton stay
excellent stay in a completely remodeled hotel. My favoritehotel in NYC
February 25, 2013
Rated 5 out of 5 by pedrofirst pedro
The location and the service in the executive
floor is excelent.
February 9, 2013
Rated 5 out of 5 by Mike2013 This hotel has a great location in the city
I could see everything in time square from my hotel window
April 18, 2013
Rated 5 out of 5 by lsparra Like no other
Excellent location and service
November 11, 2013
Rated 5 out of 5 by PanPan Great location!
Great location. Friendly staff. Nice Executive lounge.
September 30, 2012
Rated 2 out of 5 by Maxxx Not to Standard
Poor condition not fitting to be a five star hotel
August 25, 2013
Rated 1 out of 5 by bart53 disgusting
bathroom sink didn't drain
mildew smell in bathroom
June 30, 2013
Rated 3 out of 5 by Laurie25 Majoring in Mediocrity
There was nothing terrible about our stay but lots of little annoyances that add up to wishing we had been somewhere else. Our king bed reservation turned into 2 doubles and the person who checked us in insisted they were 2 queens--which is why we took the room. She should have been better informed. She also knew nothing about the gold welcome amenity and had to ask someone else. Our room had a broken safe and we had to call for service on it twice which made us late for where we were going. I had lots of trouble with the computer in the lobby, and the set-up is such that everyone in that lobby can see what you're working on. That's flat out wrong. I even get the idea of creating more energy and connectedness in the lobby by putting the work stations there, but give people a little personal privacy when they're on the computer. And the elevators took too long. Too many people coming and going--like a factory. And finally, I can't believe they are still charging $10 a day for the fitness center. Come on people. If you have to charge, make this one of the gold amenities. I didn't need that free drink. I need a workout in the morning. I am a committed SPG member but I would only stay here with points, I would never pay to stay here.
May 1, 2012
Rated 1 out of 5 by Perry Unfriendly staff
Rooms were very small and the staff was unfriendly.
February 13, 2013
Rated 1 out of 5 by AHF12 terrible
horrible experience from check in to check out
January 21, 2013