Rated 3 out of 5 by LCB2014 Plumbing needs major update
Toilets required 2-3 flushes every time. Shower knocked regularly.
Water was hot to the point of scalding and was slow to adjust.
February 10, 2014
Rated 5 out of 5 by JJJJ3 Great Location
With a location in the heart of Boston.... what's not to like.
May 6, 2014
Rated 5 out of 5 by Pat70 New Years Eve
Kudos to the staff for handling hundreds of people on New Years Eve. Amidst the craziness, they were calm, professional and friendly.
January 2, 2014
Rated 2 out of 5 by Biztravel2 This hotel has a great location
Attached to the Hynes Convention center, and minutes from Newbury street, the hotel, once renovated, will be a great place to stay.
January 15, 2014
Rated 4 out of 5 by okay2 okay
no comments, but location is fine
May 18, 2014
Rated 2 out of 5 by Ali24 too expensive for under average service
Too expensive for under average service
small / old room,
not friendly staff on reception
good concierge service, nice sport facilities
September 16, 2013
Rated 5 out of 5 by PeterBa The staff here are wonderful
We were booked into a King room. The hotel had no more kings available, so they upgraded us to a 1 bedroom suite, which was wonderful.
June 28, 2012
Rated 5 out of 5 by quincy Tim
Great facilities, great view, graet staff, and great location! This is the hotel we always try to stay at when we are visiting Boston.
October 25, 2012
Rated 4 out of 5 by brenda22 Queen
No complaints, except having more people to check in at the reception desk.
April 26, 2014
Rated 5 out of 5 by GirlsThree Excellent hotel
Excellent stay at a wonderful site. Everything close by, including shopping. The staff was friendly.
April 1, 2014
Rated 2 out of 5 by Harbock Overall Review
Front Desk was undermanned upon arrival.
Room very small.
Food selection in lobby restaurant poor.
Service and Cleanliness very good
September 12, 2012
Rated 5 out of 5 by PCTraveler51 Exceptional staff & Customer service
The front desk staff was very helpful. I want to be sure they are recognized as I think they provided exceptional customer service.
October 22, 2012
Rated 4 out of 5 by EDan Follow up needs improvement
Upon checking into the hotel, we immediately called down for extra towels.
Expect better service as a SPG member.
December 19, 2012
Rated 5 out of 5 by Salpal26 Very high quality
great hotel with quality and service number one
May 8, 2014
Rated 5 out of 5 by PeterBa Hotel Restaurant could be open more
Excellent Hotel, but I wish your restaurant was open more hours, even later for breakfast.
April 8, 2014
Rated 4 out of 5 by None5555555 Check out
The hotel was great - the only issue was at checkout - I left at 4:15 am and the front desk person was not overly friendly
January 18, 2014
Rated 4 out of 5 by atlashrggd My first Sheraton Stay Ever
very nice hotel. Location, location, location. Great room on 6th floor North Tower. Staff is very nice. I'll stay here again.
December 30, 2012
Rated 4 out of 5 by Wavey Sheraton in May
Both the appetizers in the evening and breakfast in the morning in the Club Room were excellent. The staff was very helpful.
May 8, 2012
Rated 4 out of 5 by Betty123 Great location
Central to a many Boston sites and shopping. All staff were pleasant and very accommodating.
March 31, 2014
Rated 5 out of 5 by MatthewF23 Superb hotel, location, cleanliness and elegance
The heading says it all. Quite possibly this is the most elegant Sheraton property at which I've had the pleasure to lodge.
October 29, 2012
Rated 4 out of 5 by FrequentTraveler13 Comfortable Boston Hotel
I enjoyed staying at this hotel. The staff was very helpful and the hotel was beautiful. I immensely enjoyed my stay here.
March 20, 2013
Rated 5 out of 5 by SBL24 Convenience....meetings at the Pru!
Hotel is connected to the Pru...fabulous for meetings and convenience and weather. Shipping is great..staff is wonderful.
August 28, 2012
Rated 5 out of 5 by mrslj this hotel is perfect
this was just perfect - everything from the room with a river view to the side bar dining, to the lobby - just perfect
October 17, 2012
Rated 5 out of 5 by mickey22 Boston Marathon Weekend
Excellent service and polite personnel. Great location too!
April 23, 2014
Rated 3 out of 5 by MaryColorado Bumpy stay
Have stayed here several times due to the great location and pool/fitness facilities, but this stay was a bumpy one.
When we checked in, the room we were given was unsuitable - bathtub enamel was cracked with shards around the drain. Staying with little kids, so really unsuitable. Management basically suggested we suck it up and offered a bath mat to cover the drain - which didn't work. Then said they could move us in a few hours - which they did - to a room that was occupied by someone else.! We inserted our key in the door, opened it and voila - there was a room that was clearly occupied! Bit of a security issue. When I went down to the front desk and spoke to the manager Justin, he offered some extra free points and then said said, "Well, you ARE staying on points," which we were, as if that is an excuse for substandard accommodations and service. I thought redemption of points was a reward and a bonus for loyalty to a hotel chain.
This is a nice hotel - but the service this past stay was lacking, and management needs a refresher course on the art of hospitality. Yes, they were full that weekend, but that's no excuse for poor or rude service.And fix that bathtub!
April 27, 2012
Rated 3 out of 5 by JAC2013 Could use an update
The hotel was fine and I would stay there again. It could use a bit of an update. But it is a good back bay option.
August 23, 2013
Rated 4 out of 5 by Fred28 Location great; but expensive
single room cramped. lovely view of a brick wall. location of hotel is great. Wi-fi should be free not $10 per day.
November 6, 2012
Rated 5 out of 5 by sah62 Hotel was great.
Great location with friendly and responsive staff
April 28, 2014
Rated 5 out of 5 by River23 Facilities and services provided the hotel were outstanding.
This was our first visit to Boston. The hotel service and facilities made our visit very successful and enjoyable.
September 8, 2013
Rated 5 out of 5 by Boo33 Comfortable bed, great room
Excellent room! We had a corner room with a view of the city from every angle. The staff was helpful and friendly.
September 24, 2012