Sheraton Boston Hotel

  • 39 Dalton Street
  • Boston,
  • Massachusetts
  • 02199
  • Estados Unidos
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Rated 4 out of 5 by 789 reviewers.
Rated 3 out of 5 by Family vacationer Upon arrival we were unable to get the view room that we requested we could only get the city view, the lady on the phone from the hotel was rude and we ended up being helped by a manager who thought it would be best to keep our room and have access to the club lounge, well with kids the club lounge isn't inviting. Never a place to sit, lots of uptight business customers, and we usually got a few things and went back to our room. The evening access doesn’t allow kids. The weekend is better with kids in this hotel. I asked concierge for suggestions as we had never been to Boston and Out of everything Boston has to offer they said the mall and the children’s museum. Nothing about the red socks, the freedom trail, so they need some education on there home city. The pool tile is very slippery; they had signs up for wet floor but nothing for how slippery it was. I was walking by and about slipped. We put towels surrounding the pool area so our kids wouldn't slip. We saw several other people almost slip and fall. When cleaning up the towels we placed down, another family asked if we could leave them as their son almost fell trying to stand up. June 19, 2012
Rated 5 out of 5 by Boston Sheraton The hotel was clean and provided everything needed. The location was convenient and the staff was helpful and friendly. I would stay here again. October 3, 2012
Rated 5 out of 5 by great proximity to Fenway Park We like this hotel because of it's proximity to Fenway Park, the river, and small shops and restaurants. It's always a pleasure to stay there. October 28, 2013
Rated 2 out of 5 by This hotel has a great location Attached to the Hynes Convention center, and minutes from Newbury street, the hotel, once renovated, will be a great place to stay. January 15, 2014
Rated 5 out of 5 by New Years Eve Kudos to the staff for handling hundreds of people on New Years Eve. Amidst the craziness, they were calm, professional and friendly. January 2, 2014
Rated 2 out of 5 by too expensive for under average service Too expensive for under average service small / old room, not friendly staff on reception good concierge service, nice sport facilities September 16, 2013
Rated 5 out of 5 by Tim Great facilities, great view, graet staff, and great location! This is the hotel we always try to stay at when we are visiting Boston. October 25, 2012
Rated 5 out of 5 by The staff here are wonderful We were booked into a King room. The hotel had no more kings available, so they upgraded us to a 1 bedroom suite, which was wonderful. June 28, 2012
Rated 4 out of 5 by Check out The hotel was great - the only issue was at checkout - I left at 4:15 am and the front desk person was not overly friendly January 18, 2014
Rated 2 out of 5 by Overall Review Front Desk was undermanned upon arrival. Room very small. Food selection in lobby restaurant poor. Service and Cleanliness very good September 12, 2012
Rated 5 out of 5 by Exceptional staff & Customer service The front desk staff was very helpful. I want to be sure they are recognized as I think they provided exceptional customer service. October 22, 2012
Rated 4 out of 5 by Follow up needs improvement Upon checking into the hotel, we immediately called down for extra towels. None arrived. Expect better service as a SPG member. December 19, 2012
Rated 4 out of 5 by Good central location Hotel centrally located near shopping, T station and universities. Does not have a hot tub. March 7, 2014
Rated 4 out of 5 by My first Sheraton Stay Ever very nice hotel. Location, location, location. Great room on 6th floor North Tower. Staff is very nice. I'll stay here again. December 30, 2012
Rated 4 out of 5 by Sheraton in May Both the appetizers in the evening and breakfast in the morning in the Club Room were excellent. The staff was very helpful. May 8, 2012
Rated 3 out of 5 by SPG09 Read below - ok for a meeting if you are an SPG member you maybe disappointe March 16, 2014
Rated 4 out of 5 by Boston Staff friendly and caring. April 13, 2014
Rated 5 out of 5 by Superb hotel, location, cleanliness and elegance The heading says it all. Quite possibly this is the most elegant Sheraton property at which I've had the pleasure to lodge. October 29, 2012
Rated 4 out of 5 by Comfortable Boston Hotel I enjoyed staying at this hotel. The staff was very helpful and the hotel was beautiful. I immensely enjoyed my stay here. March 20, 2013
Rated 5 out of 5 by Convenience....meetings at the Pru! Hotel is connected to the Pru...fabulous for meetings and convenience and weather. Shipping is great..staff is wonderful. August 28, 2012
Rated 5 out of 5 by This hotel is great! The staff is very friendly and eager to help fulfill your needs. Comfortable beds and room. February 21, 2014
Rated 5 out of 5 by this hotel is perfect this was just perfect - everything from the room with a river view to the side bar dining, to the lobby - just perfect October 17, 2012
Rated 3 out of 5 by Bumpy stay Have stayed here several times due to the great location and pool/fitness facilities, but this stay was a bumpy one. When we checked in, the room we were given was unsuitable - bathtub enamel was cracked with shards around the drain. Staying with little kids, so really unsuitable. Management basically suggested we suck it up and offered a bath mat to cover the drain - which didn't work. Then said they could move us in a few hours - which they did - to a room that was occupied by someone else.! We inserted our key in the door, opened it and voila - there was a room that was clearly occupied! Bit of a security issue. When I went down to the front desk and spoke to the manager Justin, he offered some extra free points and then said said, "Well, you ARE staying on points," which we were, as if that is an excuse for substandard accommodations and service. I thought redemption of points was a reward and a bonus for loyalty to a hotel chain. This is a nice hotel - but the service this past stay was lacking, and management needs a refresher course on the art of hospitality. Yes, they were full that weekend, but that's no excuse for poor or rude service.And fix that bathtub! April 27, 2012
Rated 3 out of 5 by Could use an update The hotel was fine and I would stay there again. It could use a bit of an update. But it is a good back bay option. August 23, 2013
Rated 4 out of 5 by Location great; but expensive single room cramped. lovely view of a brick wall. location of hotel is great. Wi-fi should be free not $10 per day. November 6, 2012
Rated 5 out of 5 by Facilities and services provided the hotel were outstanding. This was our first visit to Boston. The hotel service and facilities made our visit very successful and enjoyable. September 8, 2013
Rated 5 out of 5 by Comfortable bed, great room Excellent room! We had a corner room with a view of the city from every angle. The staff was helpful and friendly. September 24, 2012
Rated 4 out of 5 by Dillydog good location for visiting my clients - clean rooms of a good size. V.nice staff who are always there to help. October 22, 2013
Rated 4 out of 5 by Great Features and Staff Good price point and features. Staff was excellent overall. Location is ideal for any traveler. Can't say more. September 3, 2013
Rated 5 out of 5 by Hotel Visit Boston One item that we noticed was that the Club Room could not cater for the amount of people that had access to it. October 11, 2012
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