Rated 5 out of 5 by UniForAuto Central Location is Difficult to Beat
In using The Sheraton Hotel Toronto as your Ground Zero, you can launch an all out assault on just about anything that aligns with your cultural, entertainment, and leisure targets. The staff is courteous, knowledgeable, and AVAILABLE. This is my hotel of choice whenever I am downtown Toronto. The options are endless here. If the whether is not to your liking you are able to access the PATH network of underground shops, in which the Toronto Eaton Centre is a part, and avoid going outside. The better alternative, with better weather, is to venture outside. Numerous cultural spots, shopping destinations, restaurants all within a 15-20 min walking distance fulfilling ANY desire you might have. Even good access to subway, regional train/bus, and island airport. There really isn't too many competitor's hotels that can match this centrality.
September 3, 2013
Rated 1 out of 5 by Shortt1423 Do Not Stay Here!
As soon as we arrived we were greeted by a very unfriendly valet attendant.
Our room was unbearably hot even after having our room temperate adjusted to 67 all day long. Called front desk they sent up engineering only for them to tell us nothing they can do. Room was almost 80 degrees!! Sheets felt wet the entire time.
Asked for a late check out as we were attending an event in the Sheraton Hotel itself till 5:00 and they said "No".
Again when checking out, the same attendant told us we had 5 mins to load up or our vehicle would be towed! As we approached he would not even help us with the door and we were loaded down with luggage. He was literally standing right beside and watched us struggle through it.
When we mentioned this to the front desk at check out they did nothing except offer some points on our SPG card. What a joke!!!!
September 2, 2013
Rated 4 out of 5 by Mrengelh Great hotel
I always enjoy my stay at the Sheraton - Toronto. I am a regular customer, and always request the Sheraton as my hotel of choice. My only concern is the follow-up on receiving a copy of my bill. On two different occasions - most recently last week - I requested a copy of my bill. But I never receive it, and never get any reason for not receiving it. I need it now. I have requested it, but am still waiting. You need to improve your follow-up service.
May 29, 2012
Rated 3 out of 5 by Jess10 Lost reservation
Upon arrival the hotel could not find my reservation. This was very frustrating as my flight had been delayed and I was already running late for a meeting. The front desk staff were helpful but the situation is unacceptable.
June 2, 2014
Rated 2 out of 5 by Quattro Desperately needs renovation!
The rooms are tired and worn. Security bolts are coming out of the door as if the door was forced open. Wallpaper is dirty and peeling off of the wall. Paint peeling off of the wall in the bathroom. Furniture stained and damaged. Certainly not my expectation of a Starwood property. Valet parking was complete chaos and no one was in control of directing cars so it became gridlocked. Beds as always were amazingly comfortable with fresh crisp sheets.
November 25, 2013
Rated 2 out of 5 by Udix Soundproofing from other rooms an issue!
I had issues with the sound proofing from other rooms 'night activity sounds', and was luckily saved by my Bose noise cancelling headphones. Missed not having a fridge at least and a microwave is always a bonus!
June 3, 2014
Rated 4 out of 5 by Cathy63 Great location
Stayed for one night. Everything went well i was able to get connecting rooms. Small issues were toilet didn't flush very well had to do it maybe 3x it was very slow. I also bent down to get something near bed skirt and found a coffee stir stick on floor (not ours i threw it out) but otherwise everything was good. Pool was very nice despite the bad weather. Liked how close hotel is to underground walking and the subway. Would definitely stay again.
February 10, 2013
Rated 4 out of 5 by SUENHOW This Hotel Has Great Location
Hotel is Great!
Location is Wonderful for access to anywhere in Toronto!!!
Staff and Service were excellent and fast, even when calling down to repair a malfunctioning television. It was fixed quickly and remotely, then followed up on with a live person.
Club Level rooms could have been a bit nicer! Robes And Slippers would be a big bonus.
Also the Club Level Breakfast left something to be desired by way of selection available, and overall quality.
April 1, 2013
Rated 4 out of 5 by Sweetfern Enjoyable stay!
I spent two nights at the Toronto Sheridan and had an enjoyable stay. The first night my room had a strong smell of chlorine - bleach. I requested a new room the next day and received a much more pleasant smelling one. The beds are super comfortable. The rooms were pleasant - although dated (where I was located). The staff was super-friendly and professional! The restaurant was really good! Amazing caramel cheese cake!!
March 24, 2014
Rated 5 out of 5 by Rosie27 Comfortable and Convenient
The purpose of this trip to Toronto was to meet friends at great restaurants for dinners and to start Christmas shopping. Of course the Eaton Centre is so convenient to the Sheraton Centre hotel that it makes for easy trips back and forth. The restaurants that I went to were amazing and either a short walk away from the hotel or a short taxi ride. I always like staying at the Sheraton Centre when in Toronto ... it is so convenient and comfortable!
November 23, 2012
Rated 4 out of 5 by Teacher99 A surprise in downtown Toronto!
I spent a weekend at the Sheraton in mid March. This isn't the first time I've stayed at this hotel. It's clean and spacious - a welcome surprise to downtown Toronto. I had something wrong with the bathroom tap and after I told the desk about it, it was fixed that same day.as well, the person at the desk offered me some SPG points for my inconvenience. Even though I have no idea what to do with these points, I am grateful!
March 18, 2014
Rated 3 out of 5 by MM51 Loss of amenities; poor room for loyal customer
I selected this hotel because of the (previously) excellent amenities for Lifetime gold members (as I am): the excellent penthouse-level lounge, 'happy hour' snacks, all-day access re tea/coffee, complimentary breakfast, etc. Very disappointing that these are no longer available - Penthouse now an additional $60 charge. No complimentary breakfast for gold level members. I was also really surprised to be given a room that backs on to the elevator (I was in a hurry on check-in and did not realize implications until later that night). Surely, this is one of the worst rooms in a hotel - and it would be given to a lifetime gold member, without giving an alternative? Little details like no newspaper outside door (though available beside elevator) - inconveniences that I did not experience at other nearby hotels. I am very disinclined to return to the Sheraton Centre. Rooms are small and rather 'tired', but I put up with that because of these other 'compensations' -- but now they are no longer available.
May 23, 2014
Rated 2 out of 5 by mthomas16 Keep trying to like this hotel, but...
Unfortunately the hotel is in drastic need of remodelling. The rooms are small (even the upgraded Club Floor rooms), not clean (dusty and hairs all over the bathroom), and very old design. A/C is unreliable. On this specific visit, there were problems with the fridge and it took 2 calls and 3 hrs to have it resolved. I stay here about once / month, but doubt I will return. There are many better places to stay in Toronto for the same dollar level.
January 11, 2013
Rated 2 out of 5 by Linsey Maintenance required
The pool was great and Marilyn at the front desk was extremely pleasant to deal with. However, the hot tub was not open in the morning until 10:00. The power went out in the room on two occassions because the adjoining room plugged in a heater. Electrical issues scare me due to the risk of fire. Ketchup was splashed on the room number. There were two unmentionable hairs found in the washroom, one behind the door on the floor and one in the tub.
February 26, 2013
Rated 2 out of 5 by bjt703 room below expectations
I stayed one night in a juniour suite and was disappointed at many levels. The heating in the room was not functioning a fact that was known by hotel staff as external heaters were behind the couch and I was not informed of this. The bathtub was blocked and did not drain properly. The shower was not functioning well. As my fault I did not complain as I was staying one night and was quite busy but I do have higher expectations from the Sheraton.
November 1, 2012
Rated 4 out of 5 by Missy22 Excellent facilities
My room was exceptionally clean and well maintained, and I credit the housekeeper I had. She was excellent -- very thorough, very flexible (I kept messing up her schedule but she was so nice about it) -- she deserves special recognition. She did not merely "straighten up" but truly cleaned. Also, the Fitness Center is excellent -- plenty of machines, well-maintained and clean. My only wish: the room would not get as cool as I would have liked.
September 21, 2013
Rated 4 out of 5 by Cassara One Staff Member Made Trip
When I arrirrived at the hotel the line to check in was extremely long. I am thankful for the help of one staff member on the front desk - Marilyn - who made the difference. She was attentive to my needs (I am suffering from a foot injury that makes walking difficult right now) and she was helpful and cheerful as she selected the best and easiest room for me. I felt that her concern was genuine and I truly appreciated her friendly demeanour.
November 3, 2013
Rated 4 out of 5 by Jim812 Front Desk Assistance
When we checked in (10/20/2012) we asked for and were assigned a room with a 'roll-in' shower. However, the closet was for wheelchair clients and we needed a closet where we could hang long garments. We told Rosa at the front desk of our plight and she tried several other rooms and all were with wheelchair closets. Not to be deterred, she thought about a clothes rack on wheels and had one delivered to our room. It worked perfectly. Thank you.
October 29, 2012
Rated 4 out of 5 by maria582 meals for celiac needs much more improvement
I had a gluten free dinner at the President's Ball on Sunday, March 9th and it was not impressive at all. The chicken was good, but a side of salsa was thrown at the side, which did not compliment the chicken at all. I did not get mashed potatoes, but a mash of other vegetable. The dessert was a hard brownie with chocolate shavings. I would rate my dinner a 1* and that would be generous. Not enough gluten free options.
March 13, 2014
Rated 5 out of 5 by tokiogaijin great customer service
I always stay here when I visit friends and family in Toronto. And even though they live close to the Sheraton they often stay as well for a great weekend getaway.
I have never been upgraded (I think too many businessmen and platinum members use this hotel) but I do feel like I am recognized as a platinum member with free use of the exec lounge (evening snacks and breakfast), late check out, fast check in/out and excellent customer service.
I have had a few very little issues here and there - nothing I would ever complain about and nothing that doesn't happen at other hotels however the front desk/guest services will immediately take action and offer a solution/apology etc. They really treat the guests right.
The pool in the winter is amazing as you can swim outside when it is snowing. And in the summer the pool has a very fun and exciting vibe
June 9, 2013
Rated 4 out of 5 by Joelo Great Location, large parking fees?
This hotel was fabulous. It was right next to the Toronto Jazz festival and most of the city.
The only downside was the parking charge of $48 per night instead of $17 or so like other hotels. We drove the the US so we had to take our car and although we never took our car out of the hotel until we finished our visit, we got charged $48 a night.
Great hotel, service, etc, but the parking charge really dampened my feelings toward the hotel
July 17, 2013
Rated 1 out of 5 by jimm Very Bad experience
your computers were down when I arrived in the evening and checkin took over an hour, I was put in a very small room on the east side which i found very noisy. I had a major presentation on Thursday am and was up in the middle of the night only to find your wifi networkwas down. i could go on but need to do other things more productive. i tried to explain my frustration yesterday to the front desk person but found her to be crusty at best,
June 7, 2013
Rated 3 out of 5 by Notacomplainer Too Busy To Care
The superior downtown location has brought me to this Sheraton in Toronto on many occasions over the years. If it were not for the convenience of where it is, I likely would not return. Its place dictates its success, and not the service. As a SPG Platinum guest & business traveller I've never felt paricularly welcomed, never, I believe, been upgraded, and generally am dissatisfied and will make efforts never to return except by necessity.
October 14, 2012
Rated 3 out of 5 by Annietoday Hotel stay
Customer service was excellent. Chris at the front desk was awesome. The room itself was poor. The vent blew out cool so room never warmed up. No ventilation in bathroom. Wallpaper was peeling in bathroom. Flat screen tv was bad. Picture screen kept pausing during programs for multiple channels. We liked the underground city, plenty of food choices and shops, just room poor.
April 22, 2014
Rated 2 out of 5 by willbee Very tired hotel
The Sheraton Centre hotel is in a great location, but the rooms are extremely dated with less than ideal layouts for business travelers. There are limited outlets near the beds. My last room had women's hair in the bathroom tub wall, duct tape over a vent in the room, and stains on the carpet. Clearly the hotel relies on its location to keep travelers coming to this location. It is by far the worst Sheraton I have stayed in.
February 21, 2014
Rated 3 out of 5 by Jbmundy Good but could be better
I've been staying at the hotel every two weeks for the past six months. Invariably the service is excellent and the fitness facility is wonderful.
One beef though: the last two rooms I've been in have had no temperature control. In fairness to the hotel, I haven't reported either problem because I prefer to be in the room when service folks enter. I just wish they'd inspect the rooms while they're unoccupied and fix these kind fo things.
April 11, 2013
Rated 5 out of 5 by Stiletto7 An Excellent Experience
Third time is a charm.
My most recent stay at the Sheraton Centre Toronto was a perfect experience. From the second I entered the hotel the staff made me feel at home and that they were actually pleased to see me.
All of my needs (which were few and not out of the ordinary) were cheerfully and most professionally met.
I could not have asked for a more plesant, perfect overall experience and would highly recommend this facility to anyone.
September 6, 2012
Rated 4 out of 5 by Fox4ster As elected
Arrived for a one nite business trip. Stayed 3 nights. Staff very accommodating to the change and went out of their way to link my membership to the second and third nite so points would accumulate. Food in the restaurant very good on both nights. staff were polite and accommodating overall. Not sure of names at front desk possibly Lily and Bella?? Anyway very accommodating. Have already booked next trip and will be staying here again.
November 24, 2013
Rated 2 out of 5 by sksk22 Not what I expect from Sheraton
I know it was busy but the service was sub par. Our room didn't even have a fridge (and when we requested one they said they'd get back to us but they never did). When I tried calling guest services I had to try at least 3 times to get through. I've stayed in many sheraton hotels but this room was old looking and dingy. The location downtown is great, but there are many other hotels in the area that I would prefer to stay at next time.
November 19, 2013
Rated 1 out of 5 by Brazuca This hotel is good but not manager and some people on the front desk.
I had several problems during my stay in this hotel and people in charge just do not care, especially the lady manager. For instance, every mistake they made they do not say "sorry" they say "don't worry".
I couldn't rest because lots of noise and some times when I went to the front desk to complain they started to laugh when I left, including the manager. Once I had to wait 26 minutes to talk to the manager.
March 21, 2014