Rated 2 out of 5 by John1010 So...So Hotel
This hotel is a bit dated. The initial room I was given was not cleaned. I was given a room at the top level and still had issues. The toilet had to hold the handle to flush completely. A couple of more positive points is that the bed was comfortable and the staff was very nice.
November 14, 2012
Rated 5 out of 5 by Golfpro92 Hotel was very professional & spacious!
Thank you to the professional staff from the gentlemen who greet you when a guest pulls into the front of the Hotel,
To check-in was smooth & quick!
Rooms were very clean. Pool & work-out facility was outstanding. Business travelers should be very happy with the accommodations !
June 3, 2013
Rated 3 out of 5 by Guest2012 This hotel has room for improvement
Being the Sheraton I expected better; many of our group had trouble with room key programming, the hotel keys to the safe were misplaced every time and many safes broken. One day dirty towels were left on the counter by room service. Internet access is below modern expectations.
August 5, 2012
Rated 5 out of 5 by Reinhardt64 This motel pampered ME!
I work in the field of child abuse prevention. The Sheaton makes anytime I have at their motels a time when i feel put first and pamperd with excellent service and lavish amenitys Sheraton Hotel staff go above and beyond what a hotel staff need to do to make your stay perfect!!!
August 20, 2012
Rated 2 out of 5 by ietos Needs Improvement
Fitness - good/excel weight machines but, cardio screens mostly unusable -can not be set...frustrating
Food choices - poor
July 23, 2014
Rated 5 out of 5 by Ingerh Staff more than made up for wrong room
My colleague and I were put in the wrong rooms (old tower, not club level). Whitney took very well care of us, offered to move us, which we turned down (inconvenient) but made it up to us with personal messages and wine etc in our rooms. That's what keeps me coming back to SPG.
August 23, 2013
Rated 5 out of 5 by Richelle Great Customer Service
The airline misplaced my luggage, and the hotel staff was wonderful about it. When I checked in with concierge to see if my bag had been delivered yet, they went out of their way to make sure I had everything I needed to make my stay comfortable until my personal items arrived.
February 1, 2013
Rated 4 out of 5 by Lilbit2012 Good hotel
Hotel room has amazing views of downtown, my room had gnats in it and I wished I would have been able to turn the air down more but other than that I was very pleased with the hotel. LOVED breakfast every morning. The fitness center was amazing, never had to wait for anything!
November 12, 2012
Rated 3 out of 5 by Tylor1503 Less than expected
When I checked into my room, there was no shampoo, internet service went down, and toilet did not flush properly. The wait staff in the restaurant for breakfast were less than professional. the only highlight was the bartenders in the Draft Lounge that were very professional.
May 6, 2013
Rated 5 out of 5 by TSAP59 Staff are wonderful
All of the staff were exceptional. Very friendly and eager to be of assistance. I stayed at the hotel because I was attending a conference. Although I live in town, it was more convenient to stay at the hotel. I did not regret the decision. The whole experience was wonderful.
May 6, 2013
Rated 3 out of 5 by SANEnurse Great conference venue!
Great facility for large conferences! Staff very friendly and willing to help. My room in the south tower was very small and the air conditioner did not cool to the set temperature. Front desk staff very helpful and willing to make changes to reservations without hesitation.
August 16, 2013
Rated 2 out of 5 by volleyL wifi didn't work in rooms
first room the tv didn't work. then had to call IT as wifi didn't work in room. They never fixed it.
Downtown Dallas was ghetto with no restaurants in safe walking distance.
The staff were all wonderful and helpful but the unresolved issue and location was a complete downer.
April 22, 2013
Rated 1 out of 5 by KevinM Mr
Check in was a disaster, it took nearly an hour due to understaffing.
The staff at the restaurants had dreadful attitudes and were less than competent.
I had to request that my room be cleaned .
The hotel fell well short of standards expected by a business traveller.
March 27, 2014
Rated 4 out of 5 by CMac Good Service - some amenities issues
Over-all this hotel is a wonderful place to stay. As a platinum If I stay in Star-wood properties all over the world and this Sheraton does a good job in providing good service and a helpful hand.
The good - Upgraded room, way more than I expected. Not that I'm complaining but on my profile it says upper floors. I was staying for 4 or more nights I would have looked for the upper floor. However the room was fantastic, well kept, nice furnishings. If I needed a headquarters for a business meeting this room had it all.
The bar staff and hotel staff where friendly, helpful and went out of their way to assist us.
Which brings us to why they lost a star. Every printer in the hotel was out of order. All 5 in the link and the 2 in the lounge. The reason why this isn't a 3 star review is the receptionist had me send the documents to her e-mail and we could print them off. Good recovery.
Over all great location - some really nice restaurants nearby - good atmosphere and I look forward to being back there in 2 weeks.
September 6, 2013
Rated 4 out of 5 by woozle Green choice doesn't work
Stayed in North tower this trip. Nice room, in good shape. But when you try to do the "Green Choice" to not change linens but you select to have coffee and water replenished - it never gets replenished - they just completely ignore the room. Recurring problem at this site.
December 20, 2013
Rated 4 out of 5 by Penny1993 A couple of things
Overall the stay was met with very friendly staff and comfort. Our room was not made up on Monday for some reason unknown to us. The hotel may not have any control over the shuttle to the airport but the driver was slow and demanded cash instead of using a credit card.
March 5, 2014
Rated 5 out of 5 by Josh16 This hotel has excellent customer service!
Great location and wonderful customer service!!!The room was very clean and spacious!!!
July 28, 2014
Rated 4 out of 5 by Saperry72 Bad electrical outlets
The hotel was nice as usual but once again key power outlets would not work. The ones in the bathroom were out and so were the ones at the bar area. So I couldn't use the hair dryer or make coffee. I called and ask for someone to fix it but no one ever showed.
April 14, 2014
Rated 2 out of 5 by ihts1213 This hotel is not all it tries to be...
It's definitely not worth the money. They try to be an upscale hotel, but it's done cheaply. I actually had stained sheets put on my bed -- really? A friend of mine had to change rooms twice due to bugs in the rooms. While staff was responsive, I wouldn't stay here again.
June 10, 2013
Rated 5 out of 5 by EC2012 Excellent Hotel overall
I stay in this Hotel at least every other month. The staff always accomodates my requirements which are to be away from street noises, vending machines and the elevators.
The rooms are great, always clean and comfortable.
I highly recommend to anyone staying in this area.
March 25, 2012
Rated 5 out of 5 by Paula19 Very comfortable, friendly and accommodating staff, excellent restaurants
My three day stay was very comfortable, staff very kind and accommodating, really liked the ease of which I could check in and out
July 18, 2014
Rated 3 out of 5 by Jack guest
I have stayed at this hotel numerous times over the last few years but this stay was below the normal good standards. My room was smelly with an unpleasant odor. I requested another room and none were available for a swotch. Housekeeping sprayed the room but little help.
January 25, 2013
Rated 2 out of 5 by DMD1234 This hotel did not meet my expectations
The shower kept backing up badly and needed to be serviced twice during our 3 night stay making us rush to our competition. Our telephone in the room was broken so when we needed more towels we had to go down to lobby to request them. The food was expensive and not good.
March 5, 2013
Rated 4 out of 5 by Musician Peets in Sheraton news attention
Peets does not offer bagels, a staple breakfast food of runners. Fruit cups at Peets are much too large and would benefit from policing by a Mayor Bloomberg. (I don't want three servings of fruit for my breakfast.)
Hotel: Wonderful experience, thanks to your great staff.
March 15, 2013
Rated 4 out of 5 by Diva13 Club Lounge
The person in the Club Lounge that was most helpful and accommodating was Ronald. He made sure that I was able to eat, drink and enjoy the good atmosphere. His customer service is fantastic. He has a good personality that is evident to each person that enters the lounge.
February 26, 2013
Rated 1 out of 5 by rpaal1 Don't Visit At Busy Times
I had a reservation for a Junior Suite. Upon check-in, I was downgraded to a standard room and my nightly rate was increased, both without telling me. I had to learn from a travel companion that my room was substantially smaller than theirs. I presented the issue to the front desk staff, who moved me to the correct room type from my reservation. Upon arriving in the correct room type, the bathtub was full of brown dirt. I took pictures of the bathtub and presented them to the manager on-duty who told me that they were overbooked and could not move me to another room but offered to have someone go and clean the tub. No one over cleaned the tub - I had to shower in a tub that was nothing short of disgusting.
While I realize that busy times at a hotel place a hardship on the staff and property to make everything run smoothly, the fact that there were so many different (and avoidable) issues would make me think twice before booking at this property again (and I definitely would never book this property at a busy time).
January 20, 2014
Rated 2 out of 5 by CWeb73 Room Repairs
This hotel needs a major room overall.
The rooms seem out dated.
The shower water pressure was horrible.
There was mold in the corner and the sink didn't drain properly. The cold water faucet
handle did not turn off correctly and leaked.
Clothes closet doors off track.
October 31, 2013
Rated 4 out of 5 by SusannahTx Minor problems
Air conditioner kept reverting to higher temperature while I was sle
Eping. I had to get up in the nit and reduce the temp on the thermostat because I became too warm and woke up. The TV did not work the first night but was engineering promptly responded when reported.
June 22, 2013
Rated 4 out of 5 by Vinmier Good views from this hotel.
I enjoyed the stay with my wife for my birthday. We were on the 32nd floor which overlooked Dallas. The front desk agents were great, the room was clean and the bed was everything I remember it being.
I had an excellent birthday, will definitely be back to stay here.
October 30, 2013
Rated 4 out of 5 by Think Busy Hotel
I was pleased with this hotel's ability to smoothly check in as many people as they had checking in for various events. However my room card did not allow me to exit the garage. Checkin lady even told me the key would allow me to exit as I did report having a vehicle.
February 28, 2013