Rated 3 out of 5 by mart Good hotel, but eat somewhere else.
Service was VERY, VERY slow in the Draft bar. I sat at the bar for 10 minutes and nobody served me. I then moved to a table and waited at least another 5 minutes before anybody said boo to me.
Also note there is a $8.95 charge if you have boxes shipped to the hotel and the hours for pickup are limited.
June 26, 2012
Rated 3 out of 5 by EMZ5 Bed Linens
The hotel is a great place for Dallas travelers. This stay specifically I was not impressed by the cleanliness of the bed. The sheets smelled as if they were left in the washer too long and there were multiple stains on the comforter and pillow cases. This was a surprising find for the Sheraton Dallas.
September 19, 2013
Rated 2 out of 5 by ksuzie20 This hotel front desk staffs were not friendly
Staffs were not very welcoming when I checked-in. They did not describe hotel directories and any hotel features. When I got to a room, there was no hotel directory book. I just stayed for one night, but I feel that overall expectation wouldn't be improving even if I stay there for more than one night.
August 22, 2012
Rated 2 out of 5 by customer7312012 Bell Men & Front Desk Staff
I arrived and my taxi driver would not unload my luggage - your bellmen stood and watched as i got my luggage out the back of a van struggling with the door and did nothing to help. NOT IMPRESSED.
The front office clerk was AMAZING in contrast. He went out of his way to make my stay a great experience.
August 2, 2012
Rated 2 out of 5 by 789987 Hotel needs a refurbish
Although the hotel lobby is modern and nice, the rooms (at least in the south tower) need a serious refurbish. They are extremely small and definitely showing their wear.
Also, there is no overnight laundry or dry cleaning service, so business travelers be warned.
Fitness center is very nice though.
September 25, 2012
Rated 3 out of 5 by Pjwright dallas fort worth stay
my room was clean however, the trim was constantly falling from the wall. My schedule was too tight to deal with this issue. I asked for a room near the elevator and received one all the way downt he hall and around the corner, what a walk each time. no attention to little detail. a bit disappointing.
February 3, 2013
Rated 5 out of 5 by roliveir Hotel check in, valet, concierge & maid service
All were excellent and very helpful. Big Thanks to the check in desk-Emma, for going above and beyond during our check in. The hotel was busy with the lobby full and check in was extremely helpful and professional! Also, maid service, women restaurant manager, valet and concierge should be recognized!
March 4, 2013
Rated 3 out of 5 by Donna317 Great hotel but was not prepared for a big group
I travel quite a bit for business and have always been happy with Sheraton properties. This past weekend I was traveling on a personal trip to my daughter's cheerleading competition. The room was to Sheraton standards: very clean, nice beds and nice size. I was disappointed that a refrigerator was not standard and that internet was not free (even for Starwood preferred members).
The hotel also was not prepared for the large group. I called housekeeping and the front desk several times and the phone just rang and then I got a recording and eventually hung up on. I didn't have enough towels and I couldn't get anyone to deliver more. Also, it take several attempts to get room service and it took forever.
Finally, on the last day we received no maid service. I even saw housekeeping in the hallway and asked them to clean the room but they never came.
Although I still believe in the Sheraton brand, I was disappointed in my stay. I hope that Sheraton increases their staff for large events.
March 5, 2013
Rated 3 out of 5 by BreacherConference There for a conference
Everyone complained about the freezing conference rooms, bar and resturants; very little response or fixing. The Gift Shop was out of this world expensive and they acted like they were doing you a favor. Fitness Center was one of the best I've seen though and the room was ok, but nothing noteworthy.
May 15, 2012
Rated 2 out of 5 by Steve47 Disappointing
Staff very friendly but there was no recognition for being an SPG member, nothing special at all. "go Green points" for all and the bottled water in the room was even $4. Lack of quick service food options after 5pm. I would probably stay at another Sheraton property in Dallas but not this one.....
July 25, 2012
Rated 1 out of 5 by Teresa67 Worst hotel stay in my Life
The airconditioning in the room was broken for all 4 days of our stay. You had to choose to be either too hot or too cold. The maid service was practically non-existent. They didn't take our trash and didn't leave us clean towels or toilet paper. When you called guest services, no one would answer.
February 20, 2013
Rated 3 out of 5 by MEMNK Frustrating
Major frustration in receiving clean wash cloths and hand towels. Housekeeping staff cleaning room NEVER left any wash cloths. The only way to get them was to call the front desk. I have always thought that when your room was cleaned you should automatically received clean linens for the bathroom.
May 10, 2012
Rated 2 out of 5 by ebonydog This Hotel has Issues
In three days I had to have the room key reprogramed 6 times in 2 days. The meeting rooms were very cold and even after Engineering worked on the thermostat the room was still cold. Signed up for the GO green program but housekeeping kept cleaning the room even after front desk had been told twice
January 29, 2013
Rated 3 out of 5 by agwed Decent hotel
Cons: Poor layout, inadequate staff (wouldn't answer the phone, waited in line for 10 minutes, called 3 times to fix drain that was plugged when we checked in, etc), and no shuttle to Dallas-Love so you have to pay $25.
Pros: Really nice gym, parking is reasonable (though sketchy), and great bed.
January 31, 2013
Rated 4 out of 5 by MOWAT2014 Central Downtown Location
If you're seeking a hotel in Downtown Dallas, this is a very good option for you, and very accessible to Love Field.
April 26, 2014
Rated 2 out of 5 by Goldie21 Customer service needs work
The front desk agent, Patrick, seemed as if he didn't want to be at work that night, let alone assist me with checking in. He never smiled and hardly made any eye contact. I believe since I had a starhot rate he treated me as if I wasn't a valued guest. Customer service was not his strong point.
July 8, 2013
Rated 5 out of 5 by James12 Excellent hotel
I give this hotel an overall excellent rating.
Service was excellent and the facilities met my expectation. Due to the extremely hot weather during my stay, the air condiioning had trouble keeping the room at the temperature setting during the day. Other than that, everything else was excellent.
July 25, 2012
Rated 5 out of 5 by Rhi76 Just a thought
Other than the mass confusion of how to get to the different towers, it may have been better to keep all the people associated with the hospitality suites in the same towers with them. Just saying. Confusing layout and inconvenient with the massive elevator swapping. But fantastic hotel overall.
March 25, 2013
Rated 1 out of 5 by Anotherunhappyreview Constructive Criticism
I needed to make reservations for four people to stay at the hotel. I would not be traveling with them and therefore my credit card would not be able to be shown upon arrival. Your online reservations did not work for me. I spent two hours for two days each working with your phone reservation center. While they were most helpful, the information did not get transferred to the front desk of the hotel in sufficient time (booked on Friday guests arrived Monday afternoon). The four guests were told the credit card had to be present. On a holiday I had to leave a family lunch and drive one hour to my office to sort out the situation. The guest were then informed that a roll away bed was not allowed in the room – when I had been assured over the phone on Friday that three of the guests could share a room & a third bed would be provided. Again, your phone reservations center were polite, as helpful as possible, if somewhat misinformed as to what would be actually possible AND the information was not delivered to the front desk.
February 20, 2014
Rated 4 out of 5 by Gigi38 always a pleasure
This was my 4th trip to the Sheraton Dallas and the service and rooms are always terrific. We had to wait about 3 hours past check-in to get into a couple of our rooms, but considering it was the weekend of the state FCCLA conference it was a little understandable. Definitely will be returning.
April 14, 2013
Rated 5 out of 5 by BMCR The hotel is great for meetings
This hotel is great for meetings. The facilities are spacious and comfortable, clean and well organized. The staff is very friendly and helpful. I did have some slight trouble regulating my room's air conditioner to the precise temperature I wanted, but not enough trouble to dampen my opinion.
June 22, 2013
Rated 4 out of 5 by Randy1 This hotel has great features
Easy access to highway & various shops.
Very good restaurant.
Staff was very helpful in most every area.
My room was very warm during my entire stay however; outside temp was 105 & higher. I called in concern but issue was not resolved. Therefore, not sure if I would recommend hotel to anyone.
August 6, 2012
Rated 4 out of 5 by JP21 Thanks to Alan
I checked in late at night and Alan at the front desk was polite, efficient and offered me a room upgrade because I am a SPG member. I really appreciated that after a long and unexpected day of travel.
April 2, 2014
Rated 4 out of 5 by Mamachap Just OK
The hotel was clean and efficient...very large and has very nice restaurant and lounge. Elevators were fast and rooms were clean. However, the rooms were incredibly small for the price, dated furnishings, extremely small bathrooms and shower area and food and drinks were extremely expensive.
February 20, 2013
Rated 3 out of 5 by Michael88 Room in need of repair
Sticky tape on mirror was dirty and unsightly. Tub drain plug was broken and laying on the floor. Housekeeping ignored Do Not Disturb sign on door. Overall hotel was nice, but room was not what I would expect from a Sheraton. Charging for WiFi seems petty and is not the norm for most hotels.
May 2, 2013
Rated 3 out of 5 by hrinaldi Horrible Customer Service
I recently stayed at this facility for a business meeting. On the first night I retired to my room about 8 pm. All night I listened to the train squeal to a halt right outside my room. At 2am I finally decided to call the front deesk and ask to move. I was told someone would get back to me shortly. No one ever returned my call. The next night same thing same result. So the next morning I went to the front desk and wa told there wa nothing they could do because I was receiving a discounted rate due to my business trip. Upon check out I figured I would complain one last time (let them know how horrible their customer service was) the lady at the counter asked what should she do about it....not apology. Finally the lady next top her said just giver her 2000 star points. Star points what are startpointsand if I am unhappy with your facility and only there on business what makes you think I am going to return tio use my star points. I paid over $500 for my room and was compensated with star points.
September 20, 2012
Rated 3 out of 5 by Mick64 This hotel had a lot of staff in the lobby attempting to attend to guests' needs.
A light bulb in the lavatory was never replaced even though a guest services representative assured me it would be. The air vent by the light bulb was dusty. The towel rod was across the room from the shower. The room was very noisy.
March 16, 2014
Rated 5 out of 5 by D12x Dinner, drinks & customer service
The customer service is outstanding. The staff, as well as the meal options available at The Table restaurant make it easy for me to recommend the Sheraton to colleagues.
April 12, 2014
Rated 5 out of 5 by Rhenate Awesome
I loved my stay at Sheraton Dallas! The friendliness & care shown to me were exceptional. My room was clean & comfortable with an awesome view; I was on the 23rd floor! I loved the convenience of on-site parking, shopping, restaurants, and the close proximity to the DART rail train station.
September 1, 2013
Rated 4 out of 5 by Rosie13 Front Desk
Patrick at the front desk was assisting some dance mom's while I stood in line. It was a challenge for him to assist them as they were high strung and all talking at once. He did an exceptional job of defusing whatever their situation was (something about the valet). Great customer service.
January 17, 2013