Rated 2 out of 5 by BobbyG This hotel was a great disappointment to us
We had stayed in this hotel in years past. However, this time was very disappointing. The hotel was dirty. We had to change our rooms twice since the ceilings in the bathrooms were seriously damaged from water leakage. Once we changed rooms, we were charged a higher rate and had to bring the overcharge to the staff's attention before it was corrected. The hallways were not vacuumed during our entire stay and were filthy. We were very disappointed and are now looking for an alternate place to stay during our visit to Philadelphia next month.
September 3, 2012
Rated 3 out of 5 by Natashka6 Sub-par Starwood
I travel often both for business & pleasure. I've stayed in several Starwoods all over the world & this Sheraton was by far the worst of them all.
I checked into the hotel after a long day at work & was met at the front desk by an abrupt guy who barely even looked up at me. I had a nice corner room, but housekeeping had forgotten to remove the previous guest's used towels from the bathroom door (even though they had replenished the bathroom with new ones). Also the room smelled like chemicals.
I went for a run at the gym & was pleasantly surprised - lots of machines, all very new & well-kept. Definitely a plus. I ordered room service that night & again was pleasantly surprised - they had healthy options on the menu that were actually served in a healty way (not drenched in sauces, etc). I had some whole wheat pasta & shrimp that was delicious.
I needed a first aid kit/gauze/bacitracin because I had injured myself a few days before & my injury re-opened while I was at the gym. I called down to the concierge & she apparently had no idea if the hotel even had a first aid kit. She said maybe the front desk would have one & I should go down there & check. I asked if it was possible to bring it up to my room since I was sweaty & gross from running & she said she'd call security & see what she could do. A security guard showed up 45 mins later with a some gauze & the tiniest packets of bacitracin I had ever seen.
Finally, my day ended & I was exhausted & wanted nothing more than some peaceful sleep. What I failed to notice upon coming into the room was that there was a connecting door to the next room. It was completely not soundproof & all night long the next door neighbors were arguing & yelling at each other. Needless to say I didn't get much sleep that night or the next 2 nights.
September 2, 2012
Rated 4 out of 5 by Adrienne25 Restaurant
My son and I ate breakfast in the hotel restaurant each day and the servers were very friendly and helpful. We really liked it that breakfast was available all morning on the weekend.
August 30, 2012
Rated 1 out of 5 by J22l22 Don't get what you book
Don't expect to get the room you book. I had, in writing, a king room. However, I'm told that I'm not guaranteed this because I booked on a travel site other than sheraton.com or spg.com. I was offered nothing other than a double double, though someone else was offered a queen and 2,000 points. I've been a loyal member for years and this really upset me. I also had to change double rooms due to peeling paint, peeling wallpaper and a bad odor. Never again.
August 29, 2012
Rated 5 out of 5 by dudester great features
comfortable, freindly professional staff willing to help, clean, and modern.
August 28, 2012
Rated 3 out of 5 by Sim22 Great Location
Two nights near Museum Row were quite enjoyable. Staff were very helpful and friendly. Would stay here again.
August 27, 2012
Rated 2 out of 5 by mac2000 Incompetent accounting and lack of service
Watch out for their accounting errors! I stayed there and got some dry cleanings done. They double billed me and haven't dealt with the problem after a week! Besides this annoying experience, I found there is lack of service. People are not bothered to introduce what breakfast service they have or to supply the basic courtesy.
August 26, 2012
Rated 3 out of 5 by ChemistMO Good but dissappointing
Checkin and lobby staff as well as the staff answering the phone, were friendly and helpful. The room was very comfortable and met my needs.
I used the courtesy coffee maker in the room each evening while I was working. Unfortunately, only some of the "supplies" were replaced the second morning and each subsequent day less and less was replaced until nothing was replaced and there was no longer coffee.
I did not see anything related to the "green" use of towels mentioned in a different review. I tried to set my towels up for reuse but they were replaced.
August 26, 2012
Rated 4 out of 5 by Mazzy73 A little improvement, but overall very good.
The location and room comfort was excellent. The room itself needed a little more attention. The bathroom tub was wet and had hair in it. The dairy creamer for the coffee was spoiled and solid. The staff was very friendly and helpful. Though they did not offer any SPG incentives.
August 25, 2012
Rated 4 out of 5 by Hammy408 Nice Short Stay
I travel a lot for business and this stay was no different. It was a pleasure being greeted at the front desk and being provided with excellent dinner recommendations.
August 24, 2012
Rated 4 out of 5 by Boston817 Excellent workout facility
Ammost like a mini-gym..up to date equipment with a nice pool as well.
August 23, 2012
Rated 4 out of 5 by General1 Nice Hotel
The Carpet was a little soiled, but overall a decent room.
August 23, 2012
Rated 1 out of 5 by Floor12 WORST HOTEL EVER
I am currently in this dump of a hotel.
I was laughed at by the evening front desk clerks and I have no idea what was so funny.
Now, with my Do Not Disturb Sign On My Door, I have spent over 30 minutes listening to a Male employee speaking/flitering with the Housekeeper on the 12th Floor...IN FRONT OF MY DOOR! I would never stay here again even if it were free!! Unreal.
August 22, 2012
Rated 3 out of 5 by dcdroid family friendly
great location & very gracious staff...
good food & service.
could use some new carpeting & a paint job to lighten up the feel of the halls & rooms.
August 22, 2012
Rated 2 out of 5 by Jackdev21 Room in poor condition
Rugs were dirty and stained. Left sunglasses in room called when I got home talked to housekeeping said they would call back with update Have heard nothing. very poor customer service
August 22, 2012
Rated 2 out of 5 by Loudini1960 First Disappoint of a Sheraton Property
Housekeeping issues seem to be the theme of others who have stayed at the hotel. In addition, the room keys have issues, in-room movies have sound problems, lack of towels, housekeeping taking unopened bottles of water, hearing about a guest who found cockroaches didn't surprise me. As a frequent traveler, I find this Sheraton to be one of the most INFERIOR I have ever stayed at. The front desk did bend over backward to make sure I was satisfied. Maybe a training session with Housekeeping would be a good place to start. Fitness center was okay.
August 20, 2012
Rated 5 out of 5 by driver12 This hotel is unforgettable.
As we arrived, the hotel looked beautiful. We enjoyed the relaxing, spacious lobby and the service in all of the areas. The employees there engaged us in friendly conversation without any useless small talk; they were authentic. The view from the 19th floor was AMAZING! We enjoyed the large contemporary room with the extremely comfortable bed and pillows - so many little extras.The food and service in Phillips Seafood Resturant was outstanding. From the delicious courses to the fabulous servers, the experience at the wedding rehearsal dinner was perfect. The atmosphere at this hotel contributed to the pleasure of spending tme with our family and meeting new friends.
August 18, 2012
Rated 3 out of 5 by SergioR Good rooms
The room was very nice. We did not receive any benefit for being a gold member, as most other SPG hotels provide (Free wifi, drinks, etc.)
The front desk staff should clean up their wardrobe, it was not very clean.
August 16, 2012
Rated 2 out of 5 by BowlinBando Sleep interrupted by unfriendly staff
I checked into this hotel very late in the evening due to plane delays. The staff was welcoming, even at such a late hour, and I went up to my room for a few hours of sleep. The next morning, at 8:30 am, there is a loud knocking on the door. Since I was tired, I tried to ignore it and go back to sleep. A few minutes later, there is another demanding knock on the door. When I open the door, it is the cleaning person, asking when I will check out. Now, 8:30 is in no way close to the checkout time, and I was not delaying her job by trying to get my rest. So my response is that I don't know when I will be checking out. She then demands an estimate of when I think I will be checking out. After a late night this was the last thing I wanted to deal with at 8:30 in the morning. After that encounter I begin to get ready for the day, since I was alerady awake. After about 20 minutes out of bed, I see a huge bug crawling where I had just slept. Not my idea of a friendly or clean hotel, and I will not be visiting any time in the near future.
August 13, 2012
Rated 3 out of 5 by DrexelMom The view from the 18th floor at night is spectacular
The view from the 18th floor at night is beautiful. The bedding was extremely comfortable. What I found odd was the mixture of what can be great about a Sheraton Hotel vs. it had some contrasting features. The carpeting was a bit old, and the toilettres were lacking. The room was odd mix of old and new. Would like to see some areas upgraded. It was clean and quite, will stay there again.
August 13, 2012
Rated 3 out of 5 by Bertie Leak
Bathroom leaked water from ceiling tiles.
August 13, 2012
Rated 5 out of 5 by Twerks123 Great location, price and hotel!!
We were very pleased with our stay!! The fitness center was top notch and the staff was so nice! We will definatley be back!!
August 9, 2012
Rated 4 out of 5 by Kate21 OK
This hotel met what I was looking for. Comfortable beds and clean overall. The fitness center was great, lots of equipment. No in room mini fridge which was a negative thing in my opinion.
August 8, 2012
Rated 1 out of 5 by Cactus This hotel is a disappointment to the brand namee
bed was comfortable, sheets clean, room was overall clean from a dirt standpoint but stains all over the carpeting. the hallways didnt appear to have been vacumed for weeks. The only housekeeping that occured was the first night out of five. After that the bed was never made or clean towels brought in, etc. Overall the place was filthy and the Air Conditioner sounded like a plane engine. Had to use ear plugs to sleep.
August 7, 2012
Rated 4 out of 5 by psychojam nice hotel but missing amenities
the pool/spa were not working and our floor ice maker was not producing ice. The club room was nice w. the young male attendant doing a great job.
August 5, 2012
Rated 4 out of 5 by TPC3 Housekeeping Needs Some Work
The housekeeping staff were really not attentive to the number of towels that needed to be replaced each day of my stay. I started out with two sets of towels and as my stay progressed I was sometime left with only one set of towels. Also I was disappointed that the pool was being serviced/repaired in the middle of one of the hottest summers on record...that was a true bummer!
August 4, 2012
Rated 3 out of 5 by juslea Unclean
Hotel was nice but came back 2nd night at 11PM and room was not cleaned! We had to leave room so it could be cleaned and we weren't offered anything, not even a drink!
August 2, 2012
Rated 3 out of 5 by BigAnt47 Great Service, Outdated Rooms, Overpriced
First I would like to say that the staff were great for the most part and very friendly and accommodating when you needed anything, although the check-in staff can be a little more friendly and greet guest with a smile and welcoming salutation instead of "can I help you". I thought the room rate for this hotel was overpriced and I consider it to be a 3 star hotel. I was there for an event 0n the evening of July 28, 2012 for which the group rate was outrageously high for one night, I feel I was robbed. The group rate especially for the event and the organization that gave the event at this hotel was very excessive due to the fact that most of the people there were from the tri-state area and not tourist. The rate should have been no much less per night, the organization which I don’t want to name can clearly pack this entire hotel if the rates were better, I’m coming to an event here in December but if the rates aren’t cheaper I’ll stay at home which is only 15 minutes off the expressway. I have stayed with this organization at other hotels in New Jersey and Wilmington Delaware and paid much less per night for the same type of and/or holiday event. One thing I would like to say also during the time of the even there was lady with a radio who looked to be in charge and a young man also with a radio. These two persons were working their butts off. Everywhere they were needed, anything that they were able to help they were there and they looked to make sure everything was running as smooth as possible. I give both of these people BIG TIME PROP’S, they were very nice and friendly even if under pressure you couldn’t tell because they always had a smile on their faces. I wish I knew their names (Caucasian stocky woman and thin African American young man) to put in this feedback but I’m sure you know who they are. My room was the downer for me. My room looked as if someone was sleeping in my bed before I got there. I actually thought I was mistakenly placed in an occupied room. It was very un-appealing and un-inviting. The towels in the bathroom were folded but thrown on the towel racks and I had only one wash cloth and I didn't even have one of those small boxed shower caps. I was very disappointed with this. I know Sheraton to have great hotels but this one has not changed very much over the past 10 years. It was actually better when it was the under another name. I figure in time things will get much better.
August 2, 2012
Rated 4 out of 5 by boogie THis hotel meets our needs
We were there for a conference and as you can expect the hotel was virtually full however, the staff at the hotel were very effective in meeting our needs. Hard workers and pleasant demeanor
July 31, 2012
Rated 1 out of 5 by LizzyE Unsatisfied
I am a SPG Member, this status was not acknowledged, and utilizes Starwood Properties all the time and this was my ONLY negative experience. The only thing positive was the staff. The carpet in my room requires replacement. It was absolutely “FILTY” to say the least. The sheets on the bed seemed to be clean but everything else on the bed was placed on the floor because it wasn’t clean in any sense of the word. We were really worried that we could catch something. The upholstery on the sofa requires replacement or at least cleaning…there were numerous large and unsightly spots on it. We discussed requesting another room but felt that if you allowed one of your guests to stay in this room that it would not have made a difference. The floors throughout the hotel had not been vacuumed the day we checked or at least they appeared that way. I went to the lounge in the lobby and attempted to order a drink but the bartender, who eventually got an attitude, was unable to make any of the four cocktails I requested because she either didn’t have ingredients, mint leaves, and/or the right alcohol to complete the drink properly. I would definitely not stay at this location again nor would I recommend it.
July 31, 2012