Rated 3 out of 5 by LittleGoat Great location, building news improvements
1. Bed was comfortable
2. Line ups at check were super long the whole time I was there, unable to redeem green choice certificates for points.
3.Hotel is under construction
4. Hotel is dated (Hence construction)
5. Club Lounge served the same breakfast everyday.
August 11, 2013
Rated 3 out of 5 by David13 OK
The Sheraton Toronto Centre is a massive place - be prepared for lots of people. But as a Sheraton it was fine but not exceptional. Room service was terrible. I don't like the hotel information being on the television. Broken ice machine on our floor was a small inconvenience but still annoying for a large, established chain.
February 19, 2013
Rated 1 out of 5 by JulieC Horrible experience - don't leave without your bill
I stayed in Sheraton Center on Jan 10 for one night. The hotel is generally average for the price but the worst part is that they promised to send the bill by email....and never did. I am at my 6th call in 4 days and still did not get it. This is just absurd. DON'T go there on business if you intend to do an expense account.
January 17, 2013
Rated 4 out of 5 by DivaGG Great hotel but starting to show its age
I used to stay here often but haven't in quite awhile. Location is great and Marilyn at the front desk was an absolute rock star. Super helpful and went above and beyond. Big kudos!! Considering there were a couple of elevators down due to the technician's strike, I never had to wait long which was great. Also a special thank you to Housekeeping who found the shirt I had left there. Excellent excellent service.
The only issues I had were the following:
* The AC unit in the room was behind the drapes so I had to choose open window with AC which didn't cool the room down or closed drapes with bottles of water holding the drapes away from the unit.
*I had requested a fan in the mid afternoon but only received it after a second call that evening. Room never was cooler than 24.5
Staff was very pleasant as they have always been but the hotel is starting to show its age. I just can't help but feel that it's past its prime. Not sure if any renos to the rooms are being considered but hope so.
July 2, 2013
Rated 4 out of 5 by JanJan67 Great location, poor pool area
The easy access to all Toronto locations using The Path was great esp for skating. Would rather have 2 queen beds than small doubles but rooms were clean + comfortable. Only complaint was the pool area as it was too cold as there is too much open area to the outside. The hot tub was cloudy and jets were barely functioning.
February 19, 2013
Rated 5 out of 5 by Albert2011 A great hotel with dream location
We arrived from UK to enter the room with lovely welcoming facilities. Then opened the curtains to find an excellent view of main city centre square, plenty of activities to watch generally minimal traffic noise. All that we wanted from Staff and surroundings were on hand. Our time was enjoyable and we hope to return again.
October 1, 2012
Rated 5 out of 5 by Golfer12 Best Staff
I stay at the Toronto downtown Sheraton several times a month and have always had good experiences. The rooms are spacious and very clean. All the staff - from valets to check-in to club lounge are very friendly and helpful. They go out of their way to make sure you are looked after. Would recommend this hotel to anyone.
April 1, 2013
Rated 4 out of 5 by 2patty hotel lacking in WIFI
The Sheraton is an excellent hotel with great services, etc., except for the fact that WIFI is not provided as a service and is charged at a rather pricey rate. Most lesser hotels offer this service free and the room charges are much lower and therefore we feel this is poor value for our money to pay more and receive less.
December 29, 2012
Rated 5 out of 5 by Applegundam quick visit , impressive
I was there for a small conference; upon arrival; checking in is easy and friendly; but my room is not ready due to my early arrival; which is fine; so I went direct to my meeting; and come back two hours later; and the lady recognized me right away and apologize for the inconvenience that they had caused; very impressive.
September 4, 2012
Rated 3 out of 5 by Janet Will not accept review without a title.... really!
Reception was slow we watched 3 employees play with their computers. The room given to us was a 2 double bed behind the elevator on the 12th floor. Very noisy and very uncomfortable considering the size of beds. Contemplated complaining, however with the reception we got in the first place, decided it would be pointless.
March 8, 2013
Rated 2 out of 5 by jash worst sheraton so far
my reservation wasnt honored reserved King Club got a double ,someone elses bag was deposited in my room the next day, the room carpet and bathroom floor were dirty,I asked for a manager 3 xs and never got one only an answering machine, and whats so special about that mattress you advertise its not even a pillow top
May 5, 2013
Rated 2 out of 5 by Gidget8 Curtains and air conditioning old and falling apart
Curtains had holes in them and could not block out street lights. Air conditioning was noisy and did not keep room cool. This hotel needs renovations. Moreover, the hotel needs to have a faster check in system. Queues are frequent.
August 22, 2013
Rated 1 out of 5 by Peter0077 Rooms are horrible
I stayed in a two room suite and it was disgusting. The sofa is so old and stained you are scared to sit in it. The carpet is coming up throughout the suite. Truly one of the worst hotels I have ever stayed in.
August 29, 2013
Rated 2 out of 5 by Ted23 Problems Problems Problems!!!
Checked in 2 rooms on May 5, 2012. Sean at the front desk was amazing, friendly and quick to get us checked in. Had problems with one of the rooms from the start. Fridge was broken, after 2 calls and 4 hrs later I got a noisy replacement. Then the thermostat was broken. Staff member was friendly but had to come back about 3 times to fix. Could not believe that the hotel was only on "cooling" mode, no heat available. Note the room temp was 19.0 C, way too cold!!!! Staff had to come back again and provide a heater. I was provided a movie coupon, thank you but not worth me freezing during day. I GOT ABSOLUTELY NO REST DURING THE DAY. Have been coming to this hotel for years (first stay was my honneyroom) for business and with the family, this stay was not your best.
I was too tired of dealing with everyone to raise this during my stay. Would welcome a call to discuss but would prefer something back from Sheraton for all the fuss and the years of coming to your hotel.
May 9, 2012
Rated 2 out of 5 by JB207 Our Bad Experience
Tv problems, 1 wash cloth for 4 people, 3 sets of towels for 4 people, power outage in bathroom when supplied hairdryer was used, no hotel directory information folder in room, Bistro on 2 (food was awful and very expensive), Enjoyed the pool. Overall very disappointed with our weekend getaway. Will not stay here again.
March 4, 2012
Rated 2 out of 5 by aani123 The hotel is really run down
For a hotel in Toronto this hotel is really run down. The curtains are torn, the shower heads are broken, from some places the shower walls have cracks. Really not a place I would recommend anyone to stay in. There are better hotels in Toronto
August 16, 2013
Rated 2 out of 5 by janet232 hotel needs some soundproofing
loud hotel, you can here street noise very well; a/c heat never moved off 20 C whatever i set it at.
September 19, 2013
Rated 2 out of 5 by WentToWizardOfOZ Sleepless in Toronto
Spent one night at the Sheraton (room 3018). Stayed in a king room with views of the CN tower. Room was close to the elevator and it sounded like a plane taking off all night long. The vent in the bathroom also rattled throughout the night. Left feeling exhausted instead of relaxed. Will stay somewhere else next time.
February 25, 2013
Rated 4 out of 5 by jeffmac would stay here again
pros - great staff, excellent bed. club room and club lounge a must, easy parking, great location eaton center, underground shopping, entertainment district and restuarants and hot tub/pool area. cons starwood desk was closed at 7:30 pm when arrived. frig not in room. had to order, then 2nd tech to turn it on.
May 16, 2013
Rated 2 out of 5 by Sheraton101 Disappointed
While I normally enjoy SPG stays, I continue to be disappointed by the Sheraton Centre. The front desk staff was not welcoming, failed to tell us that we needed to check out and check back into our room (we had a split reservation), failed to explain that I would not get green choice even though I had asked for it, and was not easy to work with. I also did not like that I had to re-sign up for the SPG program, and did not appreciate that I could not do this at the front desk. The concierge desk closed at 8:00 p.m., which I thought was early for a downtown hotel. I also had trouble catching cabs through the doormen, despite there being 8 doormen available (but 6 socializing), and taxis were turning away because they doormen did not signal that they were required. The BNB restaurant seemed understaffed, as simple breakfast orders took a long time, and getting the attention of staff took 5 minutes. The conference organization was adequate. While SPG hotels used to be my stay of choice in the past, stays at the Sheraton Centre have reduced my eagerness to stay at SPG hotels.
August 26, 2013
Rated 5 out of 5 by JoDen Weekend in Toronto
Celebrated my husband's 65th Birthday with a weekend in Toronto with a Mirvish Package that included a hotel, dinner for 2 and the final performance of WAR HORSE.
Choose the Sheraton Centre Toronto Hotel on Queen St. which has been renovated since the last time we stayed. Exceeded our expectations, loved it. Location, amenities and convenience can't be beat. Parking was very convenient and inexpensive. Enjoyed cruzing and shopping the Eaton Centre that was only steps away from the hotel. Enjoyed a fabulous dinner at Quinn's right in the Sheraton. Was able to enjoy watching a movie currently playing at the theatre, in the comfort of our room for a very reasonable price. Delicious breakfast at Shopsy's also in the hotel and after all that perfect seats for WAR HORSE at the Princess of Wales Theatre. Thank you Mirvish Group for this fabulous affordable package.. Thank you Sheraton. Quinn's and Shopsy's. Looking forward to another good reason to celebrate at the Sheraton.
January 13, 2013
Rated 5 out of 5 by mcthibeault Exceptionnal service
I want to let you know that I received an exceptionnal service at you hotel.
I want to say a special thank you to Brian who's working at the front desk on Saturday moring, April 13.
I have a problem and he was there for me... He helped me to resolve my problem.
So, Brian, thank you and keep going!!!
April 13, 2013
Rated 3 out of 5 by Bob20000 HVAC Noise issues
There was an odd noise (like a ball bouncing through the HVAC system). I called and they said the hotel is sold out and I can't change rooms but they will send someone to fix. Nothing was ever done and the noise was ongoing through my whole stay (day and night). Very bad experience.
July 15, 2013
Rated 3 out of 5 by naaz Club lounge
I like the club lounge most. The staff in the morning breakfast is awesome. Smiling , greeting and helpful. Blesilda is awesome in greeting that makes the begining of your day awesome when some one talk to you smilingly in the morning. The staff during the breakfat dont remember the name is so good.
June 14, 2013
Rated 5 out of 5 by MG25 Always great
The Sheraton Centre has always been professional, clean and I've had excellent sleep. The staff accommodated my request and also dealt very quickly with a noisy neighbour at 2:30 a.m. The room was very clean. The club lounge is fantastic, although the selection of snacks was lacking a bit, compared to other times.
February 4, 2013
Rated 5 out of 5 by EJAY Divinely comfortable bed....
We were very pleased with our stay at the Sheraton Centre. Clean, comfortable, quiet and within walking distance of everything we wanted to see. My only negative would be coffee cups and water glasses. I think a hotel on the scale of the Sheraton should spring for ceramic and glass, not cardboard and plastic. EJay
November 5, 2012
Rated 2 out of 5 by Michael Dissapointing
The location of the hotel was the best part of staying there.
Upon arrival I had to wait in a 30 min line to check in.
The room is extremely dated and badly needs renos.
The blow dryer was faulty and damaged my girlfriend's hair.
I would not stay there again for the price it did not come close to my expectations.
February 17, 2013
Rated 4 out of 5 by KITKAT Had a great time and great location.
The hotel was wonderful. Great location and wonderful staff. The only thing wrong was the noise level at inappropriate time. Five a.m. Friday morning constant banging that sounded like dumpsters being dropped and we had a fire alarm at 3 a.m. Saturday morning. Maybe not the hotels fault but still broke our sleep.
January 28, 2013
Rated 4 out of 5 by enel3635 The staff were very responsive
While the fabric of this hotel has some deficiencies because of its age, the staff were very efficient and cordial when responding to the needs of our group. Many of us could be
considered seniors or "golden agers."
Therefore, some found it difficult to
raise themselves up from the low toilet seats
without the presence of a grab bar. The
staff responded with the suggestion of
installing a temporary seat riser. And, maintenance person arrived almost immediately to install it. We also had a problem with the room chair being too low.
The staff very quickly provided conference room chair. Someone always followed up to insure that our needs had been met.
The breakfast buffet provided a wonderful selection of food, and the wait staff were, for
the most part, very cordial and observant of
our needs,such as coffee and water refills without our having to flag them down.
The banked elevator service was excellent, and the direct access to underground shopping was certainly a plus.
November 14, 2012
Rated 5 out of 5 by Tina23 This hotel has exceptional staff
I stay at this hotel weekly and cannot say enough about the amazing customer service provided by the staff. From the front desk, to guest services to club lounge, they are all very professional and eager to make my stay as comfortable as possible. The location cannot be beat and the services always meet my needs.
October 31, 2012