Rated 2 out of 5 by bjt703 room below expectations
I stayed one night in a juniour suite and was disappointed at many levels. The heating in the room was not functioning a fact that was known by hotel staff as external heaters were behind the couch and I was not informed of this. The bathtub was blocked and did not drain properly. The shower was not functioning well. As my fault I did not complain as I was staying one night and was quite busy but I do have higher expectations from the Sheraton.
November 1, 2012
Rated 4 out of 5 by Missy22 Excellent facilities
My room was exceptionally clean and well maintained, and I credit the housekeeper I had. She was excellent -- very thorough, very flexible (I kept messing up her schedule but she was so nice about it) -- she deserves special recognition. She did not merely "straighten up" but truly cleaned. Also, the Fitness Center is excellent -- plenty of machines, well-maintained and clean. My only wish: the room would not get as cool as I would have liked.
September 21, 2013
Rated 4 out of 5 by Cassara One Staff Member Made Trip
When I arrirrived at the hotel the line to check in was extremely long. I am thankful for the help of one staff member on the front desk - Marilyn - who made the difference. She was attentive to my needs (I am suffering from a foot injury that makes walking difficult right now) and she was helpful and cheerful as she selected the best and easiest room for me. I felt that her concern was genuine and I truly appreciated her friendly demeanour.
November 3, 2013
Rated 4 out of 5 by Jim812 Front Desk Assistance
When we checked in (10/20/2012) we asked for and were assigned a room with a 'roll-in' shower. However, the closet was for wheelchair clients and we needed a closet where we could hang long garments. We told Rosa at the front desk of our plight and she tried several other rooms and all were with wheelchair closets. Not to be deterred, she thought about a clothes rack on wheels and had one delivered to our room. It worked perfectly. Thank you.
October 29, 2012
Rated 2 out of 5 by InisM Richmond Tower
Make sure you don't reserve rooms in Richmond Tower it looks and feels like cheap motel.
Last time I've visited Toronto I have stayed in Queen Tower and it looks and feels like million bucks, this time for some add reason wife and I got the Richmond tower and it was a horrible experience.
April 16, 2014
Rated 5 out of 5 by tokiogaijin great customer service
I always stay here when I visit friends and family in Toronto. And even though they live close to the Sheraton they often stay as well for a great weekend getaway.
I have never been upgraded (I think too many businessmen and platinum members use this hotel) but I do feel like I am recognized as a platinum member with free use of the exec lounge (evening snacks and breakfast), late check out, fast check in/out and excellent customer service.
I have had a few very little issues here and there - nothing I would ever complain about and nothing that doesn't happen at other hotels however the front desk/guest services will immediately take action and offer a solution/apology etc. They really treat the guests right.
The pool in the winter is amazing as you can swim outside when it is snowing. And in the summer the pool has a very fun and exciting vibe
June 9, 2013
Rated 5 out of 5 by Barrlowe Recycling
Instructions could be a little clearer. For example, what is the blue bin for? At home, our blue box is for glass, plastics, metal, etc., and red is for paper. Also, I didn't spot the 'linen/towels' note until checkout -- perhaps it could be placed nearer to the bed. Otherwise, the room was better than perfect!
April 11, 2014
Rated 3 out of 5 by Robert1421 Disappointing Response
As a regular, if not frequent user of the Sheraton on business trips to Toronto, I had a disappointing experience when I stayed recently, on May 1st and 2nd.
When booking my flight online, i thought I could save some time by going directly from the Westjet site to the hotels bookings available from that site. Naturally, I chose the Sheraton because of my previous positive experiences.
I only had two nights to stay, and booked (I thought) the evenings of Thursday May 1/14, and Friday May 2/14. I received my confirmation, and tucked it away in my file.
When I arrived at the Sheraton before noon
on May 1st, I immediately realized that the confirmation was for three nights. This was something I never intended. I drew it to the attention of the Sheraton counter staff, and was advised to call some third party provider. I did. The third party provider
was not helpful. They did agree to contact Sheraton, and kept me waiting for over one-half hour. They came back and advised that the hotel would not change the pre-payment for three nights, notwithstanding the fact that it had more than 48 hours to re-rent the room.
The "tough luck for your mistake" response was out of character for Sheraton, in my experience.
May 7, 2014
Rated 3 out of 5 by Electronics Wireless
Overall, I enjoy staying at this hotel. Great beds, staff are friendly and it is an awesome location. But there is a consistent problem with the wireless signal and TV. I usually give up trying to use wireless due to signal quality. Same with TV..most channels not availalbe and when you watch TV channels cut in and out. I used to have the same problem with cell phone service (bell) but that no longer seems to be a problem.
January 26, 2014
Rated 4 out of 5 by Joelo Great Location, large parking fees?
This hotel was fabulous. It was right next to the Toronto Jazz festival and most of the city.
The only downside was the parking charge of $48 per night instead of $17 or so like other hotels. We drove the the US so we had to take our car and although we never took our car out of the hotel until we finished our visit, we got charged $48 a night.
Great hotel, service, etc, but the parking charge really dampened my feelings toward the hotel
July 17, 2013
Rated 1 out of 5 by jimm Very Bad experience
your computers were down when I arrived in the evening and checkin took over an hour, I was put in a very small room on the east side which i found very noisy. I had a major presentation on Thursday am and was up in the middle of the night only to find your wifi networkwas down. i could go on but need to do other things more productive. i tried to explain my frustration yesterday to the front desk person but found her to be crusty at best,
June 7, 2013
Rated 3 out of 5 by Notacomplainer Too Busy To Care
The superior downtown location has brought me to this Sheraton in Toronto on many occasions over the years. If it were not for the convenience of where it is, I likely would not return. Its place dictates its success, and not the service. As a SPG Platinum guest & business traveller I've never felt paricularly welcomed, never, I believe, been upgraded, and generally am dissatisfied and will make efforts never to return except by necessity.
October 14, 2012
Rated 3 out of 5 by Nan54 Great area
Our room was clean and comfortable. Unfortunately the noise level coming through the room door was very loud. Even average voices were heard but it went on all night long when guests were heading to their room after an evening of socializing. Replacing doors with soundproof ones would go a long way. Otherwise room was great.
April 7, 2014
Rated 4 out of 5 by Fox4ster As elected
Arrived for a one nite business trip. Stayed 3 nights. Staff very accommodating to the change and went out of their way to link my membership to the second and third nite so points would accumulate. Food in the restaurant very good on both nights. staff were polite and accommodating overall. Not sure of names at front desk possibly Lily and Bella?? Anyway very accommodating. Have already booked next trip and will be staying here again.
November 24, 2013
Rated 2 out of 5 by sksk22 Not what I expect from Sheraton
I know it was busy but the service was sub par. Our room didn't even have a fridge (and when we requested one they said they'd get back to us but they never did). When I tried calling guest services I had to try at least 3 times to get through. I've stayed in many sheraton hotels but this room was old looking and dingy. The location downtown is great, but there are many other hotels in the area that I would prefer to stay at next time.
November 19, 2013
Rated 3 out of 5 by Jbmundy Good but could be better
I've been staying at the hotel every two weeks for the past six months. Invariably the service is excellent and the fitness facility is wonderful.
One beef though: the last two rooms I've been in have had no temperature control. In fairness to the hotel, I haven't reported either problem because I prefer to be in the room when service folks enter. I just wish they'd inspect the rooms while they're unoccupied and fix these kind fo things.
April 11, 2013
Rated 4 out of 5 by Mississippi Great Staff
My room was too warm. The maintenance guy helped with a vent. It still could have been better, but it definitely improved after his prompt and courteous visit.
I had issues with the internet and tech support was able to help.
I was tired after a long day. Room Service was good.
The best part was the genuine friendliness of the staff.
April 2, 2014
Rated 5 out of 5 by Stiletto7 An Excellent Experience
Third time is a charm.
My most recent stay at the Sheraton Centre Toronto was a perfect experience. From the second I entered the hotel the staff made me feel at home and that they were actually pleased to see me.
All of my needs (which were few and not out of the ordinary) were cheerfully and most professionally met.
I could not have asked for a more plesant, perfect overall experience and would highly recommend this facility to anyone.
September 6, 2012
Rated 3 out of 5 by ronald8888 Outstanding Sheraton Club Room Service
I've stayed many times at the Sheraton Toronto, and have found the staff to be consistently helpful and service oriented. When I stayed last week, I had the pleasure of interacting with Blesilda Pagaoa, who ran the reception area for the Sheraton Club Room on the 43rd floor. She greeted me by name and went out of her way to make sure my needs were met. Bravo to her and to the management for having this outstanding calibre of employee.
November 12, 2013
Rated 5 out of 5 by doubledtbay Best beds & pillows
always get a good sleep at the Sheraton! Love the look & feel of the entire hotel & the access to so much entertainment around Toronto.
May 2, 2014
Rated 5 out of 5 by Xmasvacation The Hotel Staff Were Excellent
We really enjoyed our stay in this hotel.The staff were especially helpful right from check-in to bringing up our luggage and parking our car. Our room was upgraded at check-in and this completely exceeded my expectations and made a huge difference in our stay. This trip was where we had Christmas with our kids , some who don't live with us full time making this hotel and Toronto a convenient place to meet and the service was excellent.
January 1, 2013
Rated 5 out of 5 by tanya1 tanya1
we were in toronto for a concert and booked the sheraton for our stay. this is the second time staying here. i first person i met was ronnie at check in. wonderful service. i had requested a room on a high floor for a view. ronnie had us on the 34th floor in a little larger room. he also provided us with vouchers for breakfast. we sure enjoyed the buffet in the morning. we will stay at the sheraton again, when in town. thank you ronnie.
February 19, 2013
Rated 3 out of 5 by MMcLaugh good Hotel
I have been using this hotel for several years with excellent results. This stay and the one before left a bit of concern. I was put in a club floor room by the elevator wall, sounded like construction going on. Did get the room changed to a non club floor level, as it was full. But than had to pay for internet.
A month before I had stayed there and left a pajamas in the room, which interestingly never showed up in lost in found .
December 7, 2013
Rated 2 out of 5 by September227 This hotel is difficult to access if you are driving
Our GPS kept telling us to turn left off Yonge street but this is an illegal turn for several blocks. Going around the block was a nightmare. The address for the hotel is Queen street which is completely under construction and therefore not accessable. Very slow check in and out.
When we were ready to leave, I gave the parking valet my ticket and when I went to check on their progress an hour later, our keys were still in the keypress.
July 12, 2013
Rated 5 out of 5 by Ceja No disappointments here!
After five hours of train travel, and a (voluntary) long walk from Union Station, it was wonderful to find that our room was ready for occupancy a little ahead of time. Thank you, Steve, for your gracious welcome at the reception desk.
The pool was a delight. One suggestion.....the shower at the pool is set a little too hot for comfort (two people's opinion).
We were on a "theatre package", and look forward to repeating the experience.
July 28, 2012
Rated 4 out of 5 by Fiegs47 The hotel and the parking service was top notch
Overall our experience at the Sheraton was excellent for our whole family .
May 5, 2014
Rated 2 out of 5 by JEB1963 This hotel need updating
The hotel is dated and is in need up updates. The closet in my room was basically unusable, there was a shelf half way down and so I was unable to hang anythign on the top rod. The bottom rod was obstructed by the ironign board. Whe I romoved the ironing board the clothes stil touched the floor when hung from the bottom rod. The bathroom had an old radiator on the floor, teh cover has fallgin off and the inside was covered with dust.
July 2, 2013
Rated 2 out of 5 by Bones007 Standard Club Level
The mattresses in the room were too firm and the heating/cooling system was very noisy. The Club lounge menu offered was not worth the money. It was better in the past when the breakfast had more choices (e.g., cheese, cold cuts). The hotel did not appear as up-scale as it used to be.
April 13, 2014
Rated 3 out of 5 by miri14 No wifi in rooms in 2014?
its really unacceptable to charge people for internet anno 2014. This is pretty backward for most of us professionals, academics and just human beings connected to our different lives via the internet.
although the rooms were pleasant and other issues were fine, this was such an disappointment it overshadowed a lot.
April 6, 2014
Rated 5 out of 5 by Brat Great time had by all
we thoroughly enjoyed our girls weekend in Toronto. Mother, daughter and grandaughter
had a beautiful weekend, saw War Horse and attended the Royal Winter Fair. Your rooms are lovely and met all our needs. We were close to the theater and a ten minute ride to the fair. We shopped at the mall at the hotel and spent too much money. Your staff are extremely helpful and very friendly. We are already looking forward to next year. See you
November 8, 2012