Rated 4 out of 5 by maria582 meals for celiac needs much more improvement
I had a gluten free dinner at the President's Ball on Sunday, March 9th and it was not impressive at all. The chicken was good, but a side of salsa was thrown at the side, which did not compliment the chicken at all. I did not get mashed potatoes, but a mash of other vegetable. The dessert was a hard brownie with chocolate shavings. I would rate my dinner a 1* and that would be generous. Not enough gluten free options.
March 13, 2014
Rated 4 out of 5 by Fox4ster As elected
Arrived for a one nite business trip. Stayed 3 nights. Staff very accommodating to the change and went out of their way to link my membership to the second and third nite so points would accumulate. Food in the restaurant very good on both nights. staff were polite and accommodating overall. Not sure of names at front desk possibly Lily and Bella?? Anyway very accommodating. Have already booked next trip and will be staying here again.
November 24, 2013
Rated 2 out of 5 by sksk22 Not what I expect from Sheraton
I know it was busy but the service was sub par. Our room didn't even have a fridge (and when we requested one they said they'd get back to us but they never did). When I tried calling guest services I had to try at least 3 times to get through. I've stayed in many sheraton hotels but this room was old looking and dingy. The location downtown is great, but there are many other hotels in the area that I would prefer to stay at next time.
November 19, 2013
Rated 5 out of 5 by tanya1 tanya1
we were in toronto for a concert and booked the sheraton for our stay. this is the second time staying here. i first person i met was ronnie at check in. wonderful service. i had requested a room on a high floor for a view. ronnie had us on the 34th floor in a little larger room. he also provided us with vouchers for breakfast. we sure enjoyed the buffet in the morning. we will stay at the sheraton again, when in town. thank you ronnie.
February 19, 2013
Rated 5 out of 5 by Xmasvacation The Hotel Staff Were Excellent
We really enjoyed our stay in this hotel.The staff were especially helpful right from check-in to bringing up our luggage and parking our car. Our room was upgraded at check-in and this completely exceeded my expectations and made a huge difference in our stay. This trip was where we had Christmas with our kids , some who don't live with us full time making this hotel and Toronto a convenient place to meet and the service was excellent.
January 1, 2013
Rated 2 out of 5 by willbee Very tired hotel
The Sheraton Centre hotel is in a great location, but the rooms are extremely dated with less than ideal layouts for business travelers. There are limited outlets near the beds. My last room had women's hair in the bathroom tub wall, duct tape over a vent in the room, and stains on the carpet. Clearly the hotel relies on its location to keep travelers coming to this location. It is by far the worst Sheraton I have stayed in.
February 21, 2014
Rated 3 out of 5 by ronald8888 Outstanding Sheraton Club Room Service
I've stayed many times at the Sheraton Toronto, and have found the staff to be consistently helpful and service oriented. When I stayed last week, I had the pleasure of interacting with Blesilda Pagaoa, who ran the reception area for the Sheraton Club Room on the 43rd floor. She greeted me by name and went out of her way to make sure my needs were met. Bravo to her and to the management for having this outstanding calibre of employee.
November 12, 2013
Rated 2 out of 5 by September227 This hotel is difficult to access if you are driving
Our GPS kept telling us to turn left off Yonge street but this is an illegal turn for several blocks. Going around the block was a nightmare. The address for the hotel is Queen street which is completely under construction and therefore not accessable. Very slow check in and out.
When we were ready to leave, I gave the parking valet my ticket and when I went to check on their progress an hour later, our keys were still in the keypress.
July 12, 2013
Rated 5 out of 5 by Ceja No disappointments here!
After five hours of train travel, and a (voluntary) long walk from Union Station, it was wonderful to find that our room was ready for occupancy a little ahead of time. Thank you, Steve, for your gracious welcome at the reception desk.
The pool was a delight. One suggestion.....the shower at the pool is set a little too hot for comfort (two people's opinion).
We were on a "theatre package", and look forward to repeating the experience.
July 28, 2012
Rated 5 out of 5 by charliet Very Pleased
I want to personally and sincerely thank Jeff the Sheraton Centre Manager for ensuring that my check in and check out experiences were nothing short than impeccable. Thank You Jeff for the personalized touch you put on things. It is much appreciated.
June 1, 2014
Rated 2 out of 5 by JEB1963 This hotel need updating
The hotel is dated and is in need up updates. The closet in my room was basically unusable, there was a shelf half way down and so I was unable to hang anythign on the top rod. The bottom rod was obstructed by the ironign board. Whe I romoved the ironing board the clothes stil touched the floor when hung from the bottom rod. The bathroom had an old radiator on the floor, teh cover has fallgin off and the inside was covered with dust.
July 2, 2013
Rated 3 out of 5 by MMcLaugh good Hotel
I have been using this hotel for several years with excellent results. This stay and the one before left a bit of concern. I was put in a club floor room by the elevator wall, sounded like construction going on. Did get the room changed to a non club floor level, as it was full. But than had to pay for internet.
A month before I had stayed there and left a pajamas in the room, which interestingly never showed up in lost in found .
December 7, 2013
Rated 5 out of 5 by Brat Great time had by all
we thoroughly enjoyed our girls weekend in Toronto. Mother, daughter and grandaughter
had a beautiful weekend, saw War Horse and attended the Royal Winter Fair. Your rooms are lovely and met all our needs. We were close to the theater and a ten minute ride to the fair. We shopped at the mall at the hotel and spent too much money. Your staff are extremely helpful and very friendly. We are already looking forward to next year. See you
November 8, 2012
Rated 1 out of 5 by Brazuca This hotel is good but not manager and some people on the front desk.
I had several problems during my stay in this hotel and people in charge just do not care, especially the lady manager. For instance, every mistake they made they do not say "sorry" they say "don't worry".
I couldn't rest because lots of noise and some times when I went to the front desk to complain they started to laugh when I left, including the manager. Once I had to wait 26 minutes to talk to the manager.
March 21, 2014
Rated 2 out of 5 by picot101 This hotel need a serious renovation
Look behind the doors, and you can see hairs on the floor, and it wasn't mind.. The carpet smelling and durty, I keep my shoes on all the time. The towells was use too much, good for the pool.
I was very desapoint!
June 5, 2014
Rated 4 out of 5 by confusion69 Why are you charging me for marketing expenses
Just received my folio for a one-night stay at the Sheraton Toronto and am somewhat surprised to see additional charges on the bill as follows:
Rooms HST -- $25.87 -- I assume this is your local hotel tax.
Destination Marketing Program -- $5.29 -- I am confused about this one. Why should your guests have to pay your marketing costs?
HST Marketing Program -- $ 0.68 -- Then to top it off, you charge me tax on your marketing costs!
November 7, 2013
Rated 4 out of 5 by rejuved Very Friendly service!
The staff to client ratio was super!! They were friendly, courteous and available. My bath room edges and corners were a little questionable and the window was smeared by little hands ( I hope). Directions to the pool changing room and showers were unavailable. Some signs maybe? It was unclear if we would be charged for use of the pool shower after 10.00 pm even though we are required to take one. Minor issues! Loved the ambience.
February 24, 2013
Rated 4 out of 5 by gte401e Fantastic hotel
Stayed at this property for 3 months straight in 2012 and loved it. Everyone from the front desk to housekeeping was very friendly. I stay there as much as I can when in Toronto. Very convenient to everything. Club Lounge is great and especially Blesilda. She is outstanding and helps makes this property very friendly and inviting. I've stayed at hotels around the world and seldom does someone still remember my name after 6 months!
January 14, 2013
Rated 3 out of 5 by dd23 Hotel has grown tired
Staff are first class and the lobby area projects a great big city vibe. The hallways and my room however need a real remake. Dull stained wallpaper and may years of poor paint jobs are far to obvious. My room actually has a paint stain in the middle of the washroom floor from the most recent attempt at sprucing up. The furniture in the room and by the elevators looked worn. fortunately the bed was comfortable and the room quiet.
January 18, 2013
Rated 3 out of 5 by Annietoday Hotel stay
Customer service was excellent. Chris at the front desk was awesome. The room itself was poor. The vent blew out cool so room never warmed up. No ventilation in bathroom. Wallpaper was peeling in bathroom. Flat screen tv was bad. Picture screen kept pausing during programs for multiple channels. We liked the underground city, plenty of food choices and shops, just room poor.
April 22, 2014
Rated 3 out of 5 by Electronics Wireless
Overall, I enjoy staying at this hotel. Great beds, staff are friendly and it is an awesome location. But there is a consistent problem with the wireless signal and TV. I usually give up trying to use wireless due to signal quality. Same with TV..most channels not availalbe and when you watch TV channels cut in and out. I used to have the same problem with cell phone service (bell) but that no longer seems to be a problem.
January 26, 2014
Rated 3 out of 5 by JH20148 Not worth the price and not child-friendly.
The hotel is in a nice location, the rooms are fairly standard for the category of hotels. The best feature is the sound-proofing - very quiet. However, the cost is rather excessive. Internet service runs $15/day, the food, both at the restaurant and in-room, is outrageously overpriced. Fortunately, the hotel is adjacent to a shopping mall/center, where better and cheaper food is available. The room is small and cramped - so small that they refuse to put in a rollaway for a small child, who was too short to climb on the bed by himself and too big for a crib.
I was there for a professional conference and one whole level (the Mezzanine) where meetings were held is incredibly difficult to find and the rooms are terrible - low ceilings, awful visibility, and poor sound. I missed an entire 15 min talk just trying to find the floor (the maps were pretty useless).
November 18, 2013
Rated 3 out of 5 by Nav07 The staff needs to improve their customer service
At check in the clerk asked for a few hours more to have my rooms ready as the rooms I paid for were not available yet. When I came back to get the keys the second clerk had no record of the previous clerk's notes. The second clerk actually lied about not having the booked rooms available because when I asked to speak to the manager, she immediately offered an "upgrade." When I checked online, I realized the "upgrade" the clerk offered was in fact not an upgrade but it was an equivalent room rate with a smaller bed. I would not recommend this hotel to anyone that is celebrating a special event as this run around decreases the enthusiasm for celebration. In addition, I required late check-out and called the front desk and agreed to pay the fee. Yet my room key was blocked because the front desk didn’t put a note on the file about the extended checkout time.
July 5, 2012
Rated 2 out of 5 by Jefley Disappointing
For the cost of a night's stay, we were disappointed. The A/C never managed to get our room below 75 degrees in spite of hours of being set at 68 on high. The shower water pressure was weak at best, and the bathroom walls need repapering. The worst part was the noise - every 30 to 40 minutes we were awakened by a barrage of what sounded like firecrackers or rifle fire. I checked, and there were no fireworks scheduled that night!
July 30, 2012
Rated 5 out of 5 by AgriTravlr Sheraton does it again
Sheraton Centre, Toronto - in the heart of the city, close to everything - great service and nice rooms. Only thing that bothered us a bit was that we were in the Club room, but in the wrong tower so we had to go down to the first, second or third floors to catch the elevator up to the top floor to take advantage of breakfast and evening refreshments. Seemed weird at the time and a bit inconvenient. Other than that, outstanding.
December 18, 2012
Rated 3 out of 5 by MM51 Loss of amenities; poor room for loyal customer
I selected this hotel because of the (previously) excellent amenities for Lifetime gold members (as I am): the excellent penthouse-level lounge, 'happy hour' snacks, all-day access re tea/coffee, complimentary breakfast, etc. Very disappointing that these are no longer available - Penthouse now an additional $60 charge. No complimentary breakfast for gold level members. I was also really surprised to be given a room that backs on to the elevator (I was in a hurry on check-in and did not realize implications until later that night). Surely, this is one of the worst rooms in a hotel - and it would be given to a lifetime gold member, without giving an alternative? Little details like no newspaper outside door (though available beside elevator) - inconveniences that I did not experience at other nearby hotels. I am very disinclined to return to the Sheraton Centre. Rooms are small and rather 'tired', but I put up with that because of these other 'compensations' -- but now they are no longer available.
May 23, 2014
Rated 2 out of 5 by FireAlarms4 FireAlarms4
This was my first stay at the Sheraton. I will be working in Toronto for another 6 months and I was staying at the Sheraton to determine if I want to stay there long term. However 3 fire alarms on Aug 13 and 1 fire alarm on Aug 15 may cause me to rethink my decision. I will be staying at your hotel for the first two weeks in Sept to give your hotel another chance and hopefully the fire alarms will not go off on those occasions.
August 19, 2012
Rated 4 out of 5 by Delish Great stay
We stayed at the Sheraton and went to a show at the Ed Mirvish.got a great deal ! The staff were Friendly and the room was clean and very comfortable . Would stay there again.
June 8, 2014
Rated 5 out of 5 by Ronnie69 Blue-Jay Weekend Holiday
The Front Desk Employees are the best that
I have ever dealt with, they do everything to
help the travelers, also the rooms are very
well maintained and kept up date.
The Hotel is very close to everything, like
sporting events and theaters, also it is right
on the PATH route so it is good for shopping
on wet days, the Club Floor extras are very
good in the evenings and the Breakfasts are
very good also. I had a very good time.
June 24, 2013
Rated 3 out of 5 by Jess10 Lost reservation
Upon arrival the hotel could not find my reservation. This was very frustrating as my flight had been delayed and I was already running late for a meeting. The front desk staff were helpful but the situation is unacceptable.
June 2, 2014