Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
  • Carte

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Ces informations nous permettent de trouver les chambres qui correspondent le mieux aux exigences de votre réception et de préparer votre arrivée.

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Politique relative au programme tarifaire familial

Le séjour des enfants de moins de 17 ans est gratuit lorsqu'ils dorment dans les lits déjà présents dans la chambre. Les lits d'appoint pour adultes et enfants peuvent entraîner des frais supplémentaires. Les lits bébé sont gracieusement mis à disposition.

Politique relative à l'âge requis

Les hôtes doivent avoir au moins 18 ans et présenter une pièce d’identité en cours de validité pour réserver une chambre. Sont acceptés comme justificatifs les pièces d'identité officielles avec photo (délivrées par un État, une province ou une fédération).

Rated 3.5 out of 5 by 1526 reviewers.
Rated 3 out of 5 by Early Morning Knock on Door The Sheraton is a good hotel but they seem to be in a hurry to get you out when your time is up. On my second morning, I heard a knock on my door from the cleaning staff, at 9:00 a.m., about whether they could clean my room or not! I was completely exhausted after a non-stop week and I found this to be very intrusive as my checkout time scheduled for 12:00. If you are busy....you are busy....I appreciate my sleep. February 25, 2013
Rated 5 out of 5 by Great staff! I would like to personally commend two of your staff: Blesilda in the Club Lounge always remembers me - though I have not been at the hotel much this summer. The other person is Rocco - who constantly amazes me - his personal touch is simply unmatched at any other hotel I stay at. I spend 100 plus nights a year in various properties - so kudos to your staff, yet again for making an enjoyable stay. November 11, 2013
Rated 4 out of 5 by Security an issue I stayed at the Toronto Sheraton Centre from 1-2 August 2013 and although the physical appearance of the hotel was great, security needs improvement. On our first day, a busboy knocked and walked into my room while I was dressing. He didn't give me a chance to get to the door and just walked on in saying he was looking for a bag! Who gave him authority to enter my room in the first place. I found this very suspicious. The two nights at our hotel were very noisy. I know it was Carabana weekend, but people need to sleep and feel safe. People going up and down the hallway talking loudly and laughing to the max, is not appreciated. It was our first trip to Toronto and obviously our first stay at this Sheraton, but it doesn't measure up to others that I have stayed at. Much improvement is needed and your clients security and feeling of being safe should be of greater importance! August 4, 2013
Rated 5 out of 5 by Convention Champions I work for a large provincial organization that hosts its biennial convention with the Sheraton Centre Toronto Hotel. From a logistical and accommodations point of view, the hotel continues to meet my high expectations. The staff were amazing and quick to respond to last minute changes. My room was comfortable and immaculately maintained. It was a great experience all the way around. December 2, 2013
Rated 5 out of 5 by Hotel's Club Level is Great With a magnificent view of the city, always attentive staff and a varied breakfast buffet it can't be beat. February 17, 2014
Rated 3 out of 5 by This Hotel was **Meh This hotel was busy so I cant hold that against them. The staff at the door were the friendliest people in the hotel. The front desk people were a bit crabby. I was VERY surpised that internet was not free in our rooms. There were too many kids and "parties" in the rooms. I hardly got any sleep, and it took me 35 to get anyopne on the line, THEN I had to go to the front desk. This situation was NOT dealt with. February 25, 2013
Rated 3 out of 5 by Disappointed! As an SPG member I was very unhappy with my room allocation this year- room 3118 was directly behind the elevator shaft and was unbelievably noisy. I endured 3 nights of restless sleep due to constant rattling and wall shaking from the elevator. I was so busy with conference planning that I didn't have time to complain and move rooms but I felt the room to be of the most basic type and its location untenable. February 24, 2013
Rated 2 out of 5 by Valet is awful and staff is nice but not helpful I am a platinum Starwood member who travels for business frequently...to Toronto on a monthly basis. I will NEVER stay at this hotel again. Major inconvenience...incompetent valet service and lack of staff assistance made me late for meetings two days in a row when I did my part and called down for car 20 mins in advance. Unacceptable and I was also very disappointed in managements handling of this situation! November 20, 2012
Rated 1 out of 5 by great location for downtown this hotel is looking tired. Rooms and public areas are dingy and need to be livelier and brighter. Only one food and bar area which gets crowded. Food lukewarm. although reasonable selection Room service food cold and unable to eat February 3, 2014
Rated 5 out of 5 by NDP Leadership convention Hi Marsha, Recently I stayed at the Sheraton Centre for the NDP Leadership convention. We had an amazing time at your hotel once again and I feel the need to thank you and your staff once again. Ronnie Hossein came through for me again, he was able to secure a room for myself and a friend even though he was very sick at the time. He's a great guy and thought you should know that even sick he performed his duties amazingly. Blesilda who works in the club lounge recognized me right away and greeted me as she always does. It's nice to see friendly faces when you spend so much time away from home as I do. Actually all the staff upstairs stop and talk to me when they see me and welcome me back. You have a great crew working there and when I stay in Toronto it will be at your hotel. I'm glad you changed the menu upstairs it's always nice to grab a snack after a meeting. Take care, April 21, 2012
Rated 3 out of 5 by Going Down hill Have stayed here many times but this time we had multiple issues. We were in two different rooms for noise reasons (not hotels fault) but both rooms had things that didn't work or were not clean. The staff were pleasant and tried to help but we seemed to keep having issues. We used starwood points this time and it used to be 7000 but is now 10000 but the hotel is no where near as good as our many past stays. August 24, 2012
Rated 5 out of 5 by Clean Hotel and Good location My husband & I went for our 26th year anniversary during the 2013 Esther weekend. Awesome location, walking distance to allot of major attraction.The staff was awesome, special thanks to Semir at the front desk and Joanna in the club lounge . Room was clean and comfortable. The one thing that I would have like different is having firmer pillows. Other than that awesome experience . I recommend it to anyone. April 2, 2013
Rated 4 out of 5 by Getaway Weekend We haven't been in downtown Toronto for years and boy have things changed. One thing that hasnt changed is the value and service at the Sheraton Centre. Still number 1 in my books. The location is great, close to everything. Easy walk to the theatres on King Street. We had a great room on the 33rd floor with wonderful views!! Check in was unbelievably fast and efficient! Thank you Sheraton! We will be back! November 14, 2012
Rated 4 out of 5 by Sheraton Centre Toronto We love the location of the hotel. It's close to shopping and an easy walk to the Ferry. The kids had a blast at the pool. They really catered activities at the pool for the kids. The bed was comfy and the room a nice size. The hotel has a great, updated lobby but the room is a little old. Valet is very expensive, $48 with in/out privileges. The valet attendants were very helpful. We would stay here again. July 31, 2012
Rated 3 out of 5 by the hotel was great just a couple of sidenotes The front desk was very friendly , and I checked in with no problem, the rooms are tight since I had 2 adults and 2 children, but managed, I was pleased with everything with the service with one exception, the chambermaid was extremely unfriendly, and I felt she was quite annoyed that she had to wait an hour to clean my room. I am very accommodating but just found that very out of character for the hotel. February 24, 2013
Rated 2 out of 5 by this hotel needs some work I stayed for two nights last week and was dissappointed in the room service and air conditioning. The first day I did not get breakfast on time as no one took my order from my door despite it being placed outside at midnight. The second day breakfast was late. I turned my room temperature down to 18.5 degrees but it stayed a a much hotter temp all night which made my sleep very uncomfortable and restless October 22, 2012
Rated 5 out of 5 by In the Heart of the City I certainly got more than I expected with this hotel. First of all the facilities for eating are great. You can go upscale or enjoy casual dining all in one billing. The hotel is connected to a shopping centre as well which makes it really convenient for folks who need additional items or just like to look around. I actually traveled for work and was close to both my working location and fun things to do. November 21, 2012
Rated 1 out of 5 by Poor facility I stay for long weekend. 1. The hall-way was with dishes on the floor the whole weekend Friday evening till Monday morning, nobody was collecting them. At one point I took few close to my door to the doly of house cleaning and they put them back on the floor. 2. The windows were so dirty from past renovetion, and the muskito mesh was filled with dirt and poader. Bads and the bathroom were clean. October 15, 2013
Rated 2 out of 5 by Disappointed Only received a standard room even with Gold status. Room is very dated, bathrooms tiny. Wasn't able to bring two guests back to the room for drinks because of a ridiculous " NYE safety policy" which should have been disclosed at time of booking- I would have booked at another hotel had I known. Inflexibility by staff, particularly Abigail (Front Desk Manager)-- will never stay at this property again. January 3, 2013
Rated 3 out of 5 by Mr I was not impressed when I checked into the hotel as they didnt have my room ready of two queen size beds that I requested. Then the guy on the front desk decided to up sell me on another room for $50.00 more rather than offering me that for the same price because of the hotels mistake. January 20, 2014
Rated 2 out of 5 by Service is marginal for this expensive hotel Had a difficult time with the staff when I could not get cell phone reception the information desk was brisk and almost rude tried to explain never had this problem before ...but staff would not let me speak......also burger at "burger" restaurant was dry and overcooked waitress ignored us for 20 min when we sat down and we could see our food sitting under the heat lamps for a extended period of time October 10, 2012
Rated 4 out of 5 by great workout, great stay as a swimmer who stays in hotels for half of the year, i have *never* stayed at a hotel with such a great pool. the workout facility is also quite large (~10 treadmills...extrapolate from there) and never crowded. the staff is friendly and the rooms are comfortable. amazing view from the club lounge and super friendly staff as well. only issue is that i wish there were more power outlets in the room. November 1, 2012
Rated 5 out of 5 by Great Stay We attended the Toronto International Boat Show 2014 and had great accomodations. We booked less than a week prior to the event because for hectic hockey/playoff schedule. We were able to use the boat show special and had a great rate and a nice stay close to the venue! Many Thanks! January 20, 2014
Rated 5 out of 5 by Very Comfortable!! I stayed for two nights March 1-3, 2013 while on my training course and found the Sheraton Centre Hotel very comfortable and relaxing after a long day. Room was clean and the bed was very comfortable for a good nights rest. Although the fire alarm was pull at 3am on March 2 breaking up that sleep. The only other problem was the hot tub, the water temperature is good but the water jets are very weak. March 4, 2013
Rated 3 out of 5 by Didn't Sleep A Wink The hotel itself is nice enough but we waited 35+ minutes to check-in, in a lineup that was at least 100+ people deep. Entire night was filled with doors slamming in the hallway, loud music being played until 3am and someone on the floor smoking. Although hotel staff responded after several complaints, we didn't sleep a wink all night. December 29, 2013
Rated 4 out of 5 by Nice room, great staff We arrrived in Toronto on the hottest day to date, it was 36 degrees for the Enrique Eglisias concert. We went to the hotel early to see if we could get a room, and the Sheraton was able to accomodate us so we wouldn't have to wander around in the heat. The room was great, like the computers in lobby, and staff weregreat. Unfortunately price had just gone up from due to season but otherwise great. July 22, 2012
Rated 2 out of 5 by hotel has gone downhill... Very disappointed in this Sheraton. Paid $314 PER night and frankly I think all you are paying for is the location. Here is a summary of my 2 night stay 1- it took the reception 15 mins to check me in. That is with just one person in front of me. They don't have and never seem to have enough staff. 2- the "club" level room was dark, old and not clean. The bathtub/shower had hair all over and I found a pair of dirty socks in the closet from a previous guest. The hall ways are dark and I think it really is because if there was more lighting you would see how old and dirty the hallways are. 2- couldn't get thru to room service. Made 3 calls and finally got thru. The room service person said since they just don't have enough staff. I called guest services and they informed me a manager would call me to address my issues with room service...she GUARANTEED me a manager would call.....no call. October 1, 2012
Rated 1 out of 5 by Unsatisfactory and inexcusable Rooms needed painting, heating did not function and auxilliary heater required, amenities such as soap and shampoo were skimpy, request for foam pillows never responded to, no bathrobes, etc. I am a Starwood Preferred and had booked a club level suite, so price was no object- this is the second time I had the same experience and I only booked again because of location. November 27, 2013
Rated 3 out of 5 by Fair to middling--at best The location of the hotel can't be beat; staff were friendly, but not very efficient. I had to ask twice to get a toothbrush and razor because my luggage had not arrived (nobody bothered to offer). Room service never bothered to retrieve the tray with the complimentary cheese. The fridge (not mini bar, none in the room) froze the Perrier. The carpet in the room needs replacing as does the couch. January 12, 2013
Rated 2 out of 5 by This hotel needs rules My wife and I were very disappointed with our stay. The 19th floor was very noisy all night and little was done by the hotel to stop it. At the BnB restaurant we got stuck for $86 (plus tip) for two orders of fish and chips, 3 sliders and two beers. A $96 dinner !!! I have stayed at this Sheraton many times in the past several years but it is slipping badly. December 8, 2013
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