Rated 5 out of 5 by diananthedesert Wonderful Stay!
My husband and I stayed during our 25th wedding anniversary trip. We had a wonderful experience. Thank you for everything!
August 27, 2012
Rated 4 out of 5 by Sayla Wedding Flip Flop
We booked our hotel in advance, partially using our SPG rewards points, as we were in Waikiki for our wedding. We've always wanted to stay at the resort, so it was our first choice. We booked a City view KING room, with the hopes of perhaps being upgraded.
When we arrived to the hotel, we spent 15 minutes waiting for someone to attend the front desk. Once we were assisted, we were told that we had a high floor suite (22?) with two double beds--not what we had in mind for our wedding week. The desk staffer insisted we go up to take a look, since there was a gift in the room (champagne and strawberries from a friend). Despite protesting that the room wasn't what we had specifically requested, we lugged all of our things up to the room, saw the champagne and strawberries (lovely!), as well as a large cot (??) and the two double beds. Then, as tired as we were, we had to run back downstairs to ask for another room, lugging the three suitcases and dress bag. We were then downgraded to a suite on the 12th floor.
Another couple attending our wedding told the front desk that they were travelling for the first time without their kids and they got a full water view upgrade....although they had the two double beds.
Our room wasn't particularly clean. There was an ugly smudge of something high up on the wall that I couldn't stand looking at, so I cleaned it myself. Other than that, the room was fine.
What upset me the most was the fact that on my wedding day, my parents and sister came over to help me get ready at 3 pm, and my room was not yet made up. I didn't have time to make it all up myself, so we cancelled doing photos in the room, since it wouldn't look good with all the bed linens crumpled up. As I ran to get my make up artist from the entrance, one maid was there, and I said "the room isn't made up! Today is my wedding day and family is on the way over!" She unapologetically asked if she could do anything for me, but it was too late. The next day, she asked "You got married yesterday, right?" I thought maybe she would do something nice for the room (towel doves? I don't know....) or congratulate us, but I guess she was just asking.
Other than that, the pools, amenities, and Rum Fire are lovely. We slept well, and the location couldn't be beat. I was upset about check in, the room downgrade, and the cleaning staff, but nothing could spoil our special evening.
May 20, 2014
Rated 5 out of 5 by Giddy25 Amazing location
Loved the location of this hotel, right on Waikiki beach. My room overlooked the Pacific Ocean and it was truly amazing
May 31, 2013
Rated 4 out of 5 by Cirrus23 Great property!
Really enjoyed the property, however, the staff were very rude and not in the least appreciative of my SPG gold status.
November 10, 2012
Rated 4 out of 5 by Frenchyliveson Great hotel
Excellent service. Front staff was very helpful. HKids loved the pool. Bands for towels were cool. Better tab cards!!!
August 4, 2013
Rated 5 out of 5 by myhira Hotel has great employees, features
From check-in to check out, every employee we met was very friendly, upbeat, and professional. Definitely recommended.
July 8, 2013
Rated 5 out of 5 by SPGMember2012NYNY Great Hotel-Great Service
Great service from check-in to check-out.
Pool was incredible, most important took special care because of SPG status.
December 23, 2012
Rated 4 out of 5 by Steph14 Outstanding
Excellent stay, outstanding stay, but having access to bathroom facilities in the workout room is an absolute must!
September 23, 2012
Rated 3 out of 5 by Mike2077 People Factory
I am an ambassador Platinum and I was expecting a bit more acknowledgement but I felt like any other economy guest.
December 19, 2012
Rated 2 out of 5 by trevor12 uncomfortably small room
Room was so small that it was uncomfortable Two full size beds. bathroom with a passthrough no fans lukewearm water
April 1, 2013
Rated 4 out of 5 by na6666 staff/mgr was great
mgr went out of her way we checked and late, left early opened gift store just to accomdate us
January 4, 2014
Rated 5 out of 5 by Dave Paradise
We love coming to the Sheraton Waikiki. This was my 8th visit and hope to come again in the next couple of years.
March 1, 2013
Rated 1 out of 5 by sam2013729 hotel food
this is the worse food in all the starwood hotels that ive stayed in before. it was terrible. absolutely horrid.
July 29, 2013
Rated 5 out of 5 by Brandi The best of Honolulu!
Great location, near all the action. Clean spacious rooms, and the best customer service I have yet encountered!
March 5, 2013
Rated 5 out of 5 by HonestHotelGuide Best Hawaiian SPG Property
I have stayed at most of the good Hawaiian properties and this one ix excellent. Great staff. Thanks Rainui.
January 30, 2013
Rated 4 out of 5 by hyatt2005 Fast Access To Your Room
The elevator was one of the best I've seen in the hotels across USA. It was fast and waiting time is short.
December 11, 2012
Rated 4 out of 5 by Usc4 Good location
Good location. Every one helpful and friendly.
February 18, 2014
Rated 5 out of 5 by Candy15 Perfect location on Waikiki
The hotel's location on Waikiki Beach makes it a wonderful choice if you want to be right in the action!
May 21, 2013
Rated 4 out of 5 by Me223 My Favorite Waikiki Hotel
The Sheraton Waikiki Hotel is my favorite Hotel in Honolulu for its location, amenities and great staff.
December 2, 2012
Rated 5 out of 5 by Localgal This hotel served the local community well
Excellent front desk assistance for a fast check in when we were running late for an event. .
December 9, 2013
Rated 5 out of 5 by Alan13 I loved the vast majority of the Hotel features.
The only negative was the noise from delivery trucks early in the morning. I normally get up at 6:00am.
March 18, 2013
Rated 4 out of 5 by ME2012 Needs
Hotel facilities are excellent and people are friendly and helpful. Just few issues on room services..
October 30, 2012
Rated 2 out of 5 by Phoenix Silly...go next door.
We just checked into the Sheraton Waikiki for a three night stay. Having stayed at the remarkable Royal Hawaiian in the past, we thougt we would give the Sheraton a try, as our 12 year old was intrigued by the pool area. What a disaappointment. Check in process was fine, but the staff clearly was not used to giving the "SPG" platinum spiel, and we reminded them multiple times of status, more to make sure we were on the same page rather than to tout our status. The first room had no furniture...this is not a joke. We were told that with the renovation, it was decided that chairs, etc. were superfluous (my word). No SPG floor, no amenities, etc. So, we requested and got another "upgraded room"...still no furniture, two beds that literally listed to the side, no water, no robes, but a view of the ocean. I get the view appeal, although we stated multple times we didn't care about the view, but I think a chair with a back is pretty much standard at any motel. Thankfully, we are only staying three nights...but that doesn't mean I am not checking availability at the Royal Hawaiian. As a final note, we were told thatthe suites get furniture...there are four suites on each floor...good luck!!
March 11, 2013
Rated 5 out of 5 by Fabulous Awesome!
It was my first time in Hawaii and O'ahu. Enjoyed my stay and the club lounge made it even better!
March 13, 2013
Rated 3 out of 5 by duchigirl Overview
Great hotel, could use a remodel on the rooms, not equivilant to SPG properties at equal ratings.
October 2, 2012
Rated 5 out of 5 by Craig34 Awesome!
Taking the Guest Experience to a new level....nice work...staff were on task and always helpfuf!!
October 16, 2012
Rated 4 out of 5 by randa The Best Hotel on Waikiki Beach
With its great pools and expansive open areas this is a great hotel for both couples and families
March 13, 2013
Rated 5 out of 5 by Youngk Loved it!
One of the best in Waikiki. Loved the infinity pool. Nice rooms. Would definely come back again.
November 28, 2012
Rated 4 out of 5 by Juns Infinity pool has great features.
Infinity pool has great features.
Resort fee is expensive.
Finding Paking lot is too difficult.
February 25, 2013
Rated 3 out of 5 by TT54 A Gem
the hotel is a great property however there must be a constant challenge to keep it the best
September 22, 2012