Rated 5 out of 5 by FLSL best Sheraton I've been in
I have stayed at this hotel at least 3 times a year for the past 5 years. It consistently meets my expectations. The rooms are comfortable, the location is perfect for Disney, the food selections are plentiful and diverse, the service is top notch. If you ever have an issue, the staff is always eager to resolve your problem in a way that makes you want to come back. I recommend this hotel to everyone I know that goes to Disney.
October 21, 2011
Rated 5 out of 5 by Doc5510 What a great staff
Please note that the following staff members went above and beyond the service culture training so important to Starwood:
Debra, at Fresh Mediterranean (breakfast)
Mary Jane, at Picabo
Susan, at Picabo
The entire cook- and wait staff at Picabo
The entire valet staff
The pools were wonderful, and I enjoyed the lap pool very much. I appreciated the health club and women's locker room & shower facilities, which were top drawer!
February 19, 2014
Rated 5 out of 5 by Claudia13 This hotel has great staff
The staff at this hotel and the swan are the most helpful friendly and professional staff I have ever had the pleasure of staying with. There is not a need that is too big for them to take care of immediately. I love these hotels and there is a girl named Michelle at the front desk at the swan should be commended for her guest skills. I have never met any one more empathetic to my needs and my families needs. Thank you to all
February 13, 2013
Rated 5 out of 5 by John Great stay
We were initially skeptical of how our experience at the Dolphin hotel would be given the mediocore ratings this hotel received on Trip Advisor. However, our stay ended up being one of the most memorable and best vacation experiences in recent memory (and we take many vacations). The hotel pools were spectacular (heated and waterfall with waterslide for the kids). The restaurants were great, room very clean and recently updated, and staff very friendly and accomodating. I would highly recommend this hotel to anyone with only one footnote to add. The hotel hosts conventions, which could give it a different experience than most other Disney properties, which specifically cater to families who are on vacation. Some families may find the convention atmosphere a little awkward, especially if you plan on spending a lot of time around the pool and hotel restaurants.
January 27, 2013
Rated 5 out of 5 by FunTravelerGuru Great Location Stay Here
My kids and I stayed at the Walt Disney resort and we had a great time. The resort is very nice, very family/single/kid friendly. My kids enjoyed the pool and the game room. The shuttle buses were on time, I like that you can hop on the shuttle to Downtown Disney for a day/night of fun and to Disney. Conveniently located to other restaurants on 192 if you chose not to on the resort. I will be staying here for upcoming trips.
September 7, 2012
Rated 3 out of 5 by Famfive Needs to be known as a Convention Center--not hotel
1) lumpy mattresses made sleeping very uncomfortable;
2) unable to lounge in the lounge because it was 'packed' every opportunity we wanted to sit;
3) fountains were beautiful one day and remained empty the others;
4) no shuttle service to/from airport. Incurred rental cost and daily parking fees; not planned
5) resort daily fee, not disclosed in reservations
6) very expensive;
7) cupboard to refrigerator broken for 3 days
August 6, 2013
Rated 2 out of 5 by PlugYourNose Average and smells
The hallways and elevators have a very unclean stench. Expect higher than average food and drink prices and average accommodations. I walked into the spa and both attendants were on the phone. I stood at the counter for three minutes waiting for them and was never even acknowledged. I decided to skip getting using their services. The only good thing about the property was the outdoor areas.
June 30, 2014
Rated 3 out of 5 by DisneyDud Sadly Not Up To Par
I've wanted to stay at the Dolphin for as long as I've been in Florida (20 years). I finally got the chance and was extremely disappointed. While the public areas of the hotel are beautiful and welcoming, the room was anything but. It had a musty odor and the dressing/bathroom was poorly maintained. I was expecting a lot more from a hotel of this magnitude. I've stayed in lower rated hotels with much better accomodations.
October 8, 2012
Rated 3 out of 5 by Michelle59 Costs
Be prepared if using the business center it is very expensive. You have to pay to use the computers where most are free. Printing is not cheap. Checking email for example is $2 a minute. You can not bring your ipad or MacBook to just print to there printer wireless.
The patio rooms don't have any type of screen so being ground level anything comes in with having the door open. The upper rooms without a balcony have windows that do not open. Stale.. Pool drinks are 12 and up for margerhita or piña colda. Expensive. The lap pool was always filled with kids. No controlling that area. The food everywhere is overly salty and not healthy. Limited choices for room service as well. The fitness center is small. The spa is outrageously expensive. Minimal staff at pool and bar. Towel service at pool does not even open till shortly after 9 am. Where as it should be around 7.
April 13, 2013
Rated 1 out of 5 by GooGoo Beautiful Facility, Rooms are disappointing
The facility is beautiful and the is a wonderful place to look at and stay. However, the room that I had was in the East Wing(only view of the roof) was dirty-actually filthy. Dirty & sticky floors, hair in shower, glasses by sick had toothpaste stains still on them. Housekeeping should never have cleared this room for the next guest. I spent little time in the room & did not realize how poor it was until late that night.
October 30, 2012
Rated 4 out of 5 by scot7841 Dolhin experience
We stayed at this hotel for 6 nights. we watched this hotel being built many years ago when we visited disney and we wanted to stay at the Dolphin some day. We have lived in Las Vegas and stayed at many hotels there and I was expecting a Hotel as beautiful as a hotel such as many of the hotels on the strip which would be classified as a 5 star hotel. Even though the dolphin was nice but might expectations did not get met.
September 10, 2012
Rated 4 out of 5 by Juanita2014 Business Trip
The hotel was very nice, had issues with my door not locking but the issue was resolved very quickly.. would have preferred the temp in the room to be cooler..loved the pools but was not thrilled that ducks were also sharing the pools.
August 29, 2014
Rated 2 out of 5 by gman1 Dolphin Review
We found roaches in our room. After we changed rooms, we found them again on the last day. We found several roaches in our luggage when we arrived at home.
At our convention dinner (Met Life), the lines for drinks and food were very long, yet the hotel had food and drink stations closed until later in the evening!
There were not enough chase lounges around the pool for our group and very few people taking drink orders.
May 29, 2012
Rated 4 out of 5 by Nuts4WDW Location is superb
Walk (or take a boat) to Epcot & Hollywood Studios in 10 mins. Enjoy the extra-magic hours at the parks (a HUGE perk). The restaurants here (& in the Swan nextdoor) are wonderful: Shula's is superb! Fresh Mkt for breakfast buffet - delicious. Kimono's for sushi - top notch! My only complaint after staying here for several yrs... the rooms are starting to show their age JUST a bit... All n all - great hotel for the price!
December 17, 2012
Rated 3 out of 5 by BLD44 Bathrooms need updating
The hotel itself is very nice, however, the bathrooms in the rooms are very small and outdated. No vent in the shower as well. Food is very expensive in the hotel. Pools and grounds are very nice and is close to the parks. Shuttles run often which was good. Also like the fact that the hotel has a laundry room.
August 13, 2014
Rated 3 out of 5 by Tigerboy Disney but Not Disney
There were several aspects of our stay that we did not find satisfactory. Overall the hotel is pleasant but we were surprised to learn that it was not a Disney property which was not clear at all. Therefore we had to pay for taxis to Disney golf the main focus of our trip. When we went to get the taxi outside we were escorted to a private sedan and the driver had no idea how to get to Disney golf. We ended up getting out of her car and getting a cheaper taxi. Hotel staff should have directed us there first anyway. The room was not completely clean. Also the WIFI did not work and there was an extra "resort fee" each day that we paid for this and bottled water in the room. Finally I had called ahead about the business center and was told there were computers there to use. No one mentioned the fee for using them. Overall need to be more honest in what they are "selling'.
March 28, 2014
Rated 3 out of 5 by cindy126 Rude staff
Had 2 rooms for 1 night. Besides all the ridiculous add on fees, the maid walked right in on me, while I was in a bath towel, ready to get dressed. Then about 45 min later she opened my older daughters room door. If you are going to stay here, keep the latch on the door! And be prepared to pay BIG! In the past we've only stayed in WDW owned hotels, after this, we will continue to use WDW hotels, they are much friendlier
July 19, 2012
Rated 3 out of 5 by Kimber4138 This hotel is for families and not business people
Need better blow dryers - weak and old; need more counter space in bathroom; couldn't adjust heat/cool in room
September 10, 2014
Rated 5 out of 5 by Chincoteague74 Superb
We have stayed here many times for business and pleasure and find the comfort and amenities to be superb. The staff is very helpful and courteous, rooms are comfortable and well-designed and the location cannot be beat. Pool and health club facilities are great and the restaurants within the hotel are excellent, right down to the cafeteria-style Picabu, an excellent place for a quick breakfast. We will stay here again!
October 18, 2013
Rated 3 out of 5 by Dodsie Very frustrating experience
Very frustrating experience. To find out there was no air conditioning when we check in, trash not taken out of my room one day, and a fire alarm in the middle of the night with only a 'I'm sorry' note under my door--.Never anyone attempting to tell us it was a false alarm until we wandered around having to FIND someone to tell us the situation. Do not feel I would ever use this hotel again.
June 23, 2014
Rated 4 out of 5 by thatgirlmabes Adult Friendly
Great Location! Enjoy some Disney amenities (extra hours, transportation to parks but not from airport) but no Mickey decor. Staff was friendly & room was spotless. Be forewarned..food was mediocre!! Didn't eat at lucrative restaurants since they were $$$ & fancy. The casual places were overpriced even for a resort and disappointing. Better off eating elsewhere. Picky eaters may not have too many options (kids/adults).
September 26, 2012
Rated 3 out of 5 by Emily53 Disney World Dolphin
Have stayed at this hotel several times, but this time was disappointing. Had to call to have the room cleaned 3 of 5 days we stayed, on at lest 1 occasion the cleaning was poor, did not replace used glasses or coffe for the next morning, did not take towels that were left to be changed. Overall, not up to my expectations and if I come to DisneyWorld for a vacation and not a conference, I would not stay at this hotel.
April 7, 2013
Rated 1 out of 5 by Farleygirl Would never come back to this property!
It was disappointing that this property was part of the Starwood group. I thought the service was terrible. My room was never cleaned by hotel staff even though I was gone from 9:30 a.m. till 4 p.m. The elevator banks smelled like livestock - GROSS! -- and one couldn't even get a cup of coffee on Sunday morning past 11:00 a.m. The fake beach was also gross filled with sludge. I wouldn't recommend this hotel to anyone.
July 15, 2013
Rated 4 out of 5 by Scottro Great Stay and Location, Cleaning/Cleaning Up Messes Needs Work
I love this location and 99% of time time the staff and amenities are perfect. However, on my most recent of three stays in the past few years, we came home to our room after a full day at the parks and our toiletries had been scattered about the counter and floor, including a toothbrush. Quite unacceptable. I reported the situation and was further dismayed that no one had reached out to us to apologize or anything.
February 11, 2014
Rated 2 out of 5 by DisappointedGold2014 Gold Members Stay Away
If you enjoy used to the first class treatment normally associated with a Starwoods hotel, then stay away.
Hotel smells musty, exterior is poorly maintained. Hotel and rooms are dated. Staff were poorly trained in comparision to other Starwoods properties and had a general lack of attention to detail.
Dining options are limited in the hotel and in general the food is below average. Breakfast options are lacking.
March 22, 2014
Rated 4 out of 5 by Scott Hotel is showing some age
The hotel was nice, but it is starting to show it's age. One place in particular are the elevators. They would rarely signal which direction, or even what door was going to be opening.
The valet service needs some work too. the wait for a car to be brought up was fantastic, it was very minimal. The issue was the attendants themselves. They always seemed to be congragated together, and slow to react to the customer.
January 25, 2013
Rated 1 out of 5 by Nananurse Urine stained mattresses
On 12/15/12 we checked to room with very large urine stained mattress, when we reported it to front desk we had to wait in lobby for almost an hour before being moved to another room, no response from hotel management until a form letter/email almost 2weeks later. I convinced my hubby to try here again as we like the spa and Shulas,. When making reservations and at check in I mentioned the urine problem last visit, Again we received a room with urine stained mattress. The housekeeping shift manager brought another old but untainted mattress to the room, not a heavenly bed as advertised, but we did not hear from hotel manager until 12:04 am, while we were sleeping!
This hotel has serious cleanliness issue and hotel management could care less, only response we have had is from housekeeping staff. Someone needs to call Gordon Ramsey to put this place on Hotel H,,, tv show.
June 15, 2013
Rated 4 out of 5 by Emjemj Great place
I stay at hotels well over a 100 nights a year and most all nice places. My family and I have spent the last 15 years at Christmas here. I have stayed at many of the Disney owned resorts over the years but this beats them all hands down. I never understand he negative comments people leave . The location is better than any. The food choices better than any. The pools better and the staff is the best.
December 26, 2012
Rated 1 out of 5 by Karen5 Only stayed because I had to.
If you had blindfolded me and took me to the Dolphin and put me in my room and then asked me where I was I would have guessed a no-name hotel on some back road in the middle of no where. I am well traveled and never in my life have I walked into a hotel room and immediately called and asked for a room change. They didn't change me until 2 days later. My rug was tread-bare, curtains ripped and mildew reeked in room.
May 3, 2013
Rated 4 out of 5 by Juneaway Other fees
Be prepared for $23 per day resort fee plus tax and $16 self parking or $26 per day valet plus tax. Took 20 minutes to check in. Nothing special in the restaurant area unless you want to spend a lot on shula's steak house. Il mulinos was very noisy. Nice room with view, nice pools with no pool party which was great. This is not a Disney hotel and you can't get the dining plan here.
June 29, 2014