Rated 3 out of 5 by Diane67 South Tower Needs Updating
The staff was very friendly and helpful and the common spaces were nice. My room in the South Tower, however, was old and tired. The bathroom hasn't been updated in decades as indicated by the peach sink, toilet, tile, etc.
November 21, 2011
Rated 4 out of 5 by TedB Hotel has great staff
SPG Greeter turned what could have been a poor experience into a great stay. You need employees like this at your Boston hotel.
Beyond being your Employee of the Quarter you might consider her as a trainer for new employees
January 30, 2013
Rated 3 out of 5 by Roadwarrior24 Business Trip
This is a convention hotel and not a place I would pick again for my business travel. No Platinum upgrade, my room was a dusty mess and never serviced. There are many other choices in Dallas, I suggest you use those.
April 18, 2014
Rated 5 out of 5 by brokenhearted1001 check in
when I arrived at hotel only one person was working check in and there was a long line waiting to check in. Finally more arrived and was able to get my key to my room but other than that your hotel was top notch thank you
September 16, 2013
Rated 4 out of 5 by Doug51 Weekend at the Dallas Sheraton
Stayed 3 nights over a weekend to attend a conference. Service and staff very good. Parking was a challenge. None of the electronic cards seemed to work correctly in the kiosk at the gate. Food and service was excellent.
August 2, 2012
Rated 5 out of 5 by Atillathehun Incredible room
I had a great stay at the Sheraton. The room was fantastic, service was great. The staff went out of their way to make sure I was comfortable and had what I needed. Great location too.
June 26, 2014
Rated 4 out of 5 by Jeannie29 Wonderful Experience
Clean, nice rooms. Friendly and helpful staff. Helped us get around Dallas with wonderful results. Great value for the price- especially compared to what we paid for and received at other hotels on our trip. Thank you.
December 13, 2013
Rated 3 out of 5 by KENKABC Disappointing Facility for this price level
Wifi spotty, restaurant too small to handle large convention. Shut off water to room without notification. Took two days before Housekeeping realized they weren't giving me a bath mat and that I had to use a hand towel
October 10, 2013
Rated 5 out of 5 by Steve007 Customer Service is Great!
This was my first time in Dallas and (obviously) the first time at this hotel. Was upgraded "just because". That blew me away. Besides that, every staff member I interacted with was extremely helpful and very friendly.
November 9, 2012
Rated 3 out of 5 by susan11 Mediocre luxury hotel room
We were disappointed in several of the specifics that we mention next. It made our stay less than we were hoping for. I do admit I am noise sensitive so the train whistle and doors slamming in the hall were bothersome.
February 4, 2013
Rated 4 out of 5 by TeddyJoe Good Value but do not count on the room's WiFi
I have stayed at this Sheraton several times and for the value it's pretty solid. The employees are very helpful and willing to do anything for you.
I have two complaints though. The wifi in the the rooms is terrible -- this is not just a first time critique. But I've noticed that the wifi in the lobby and bar area are very strong. Whether they want to "encourage" you to eat at the bar or be more visible in the lobby doing work, I don't know. But I will be looking for another hotel because the room's wifi is so bad.
Second, there parking lot across the street from hotel is where the valets sometimes park the cars. The exit area of the parking structure has a wicked sidewalk to street transition. If you go any faster coming out than a mules pace, be prepared for your vehicle to bottom out. Watching the valets, they do not typically keep that in mind and several times I thought the transmission of my rental vehicle was left behind after he valet exited the structure.
If you want to stay downtown, and park your own car, and don't need wifi, it's a good value though.
June 21, 2013
Rated 3 out of 5 by jbean2 Nice hotel and location but facilities need attention
Staff is nice, good location, room is comfortable, but the room cleaniness and maintenance need attention. Rooms are not always clean and I have experienced issues with running toilets and stuck drains more than once.
September 20, 2013
Rated 2 out of 5 by J9275 Bad service
We asked for a rollaway bed. Never showed up. Finally got one the following day. One night room service lost our order. Took us an hour and a half to get food. Next night the food was on time but came covered in hair.
February 12, 2013
Rated 5 out of 5 by doctordm Great People!
From the folks at the front desk to the many others you meet during a hotel stay, this was one of the best experiences we have ever had at any Starwood location. This made our weekend very special. Thanks to everyone.
January 25, 2012
Rated 1 out of 5 by jumbojet won't be coming back
waitstaff in lounge rude, no towels were received when requested. 2 people checking out 5000 customers for convention. This hotel was not prepared for our Rodan+fields Convention at all.
Customer service was very bad
February 11, 2013
Rated 2 out of 5 by ARDAY Not Customer Friendly
This was not what I expected out of Sheraton. The room itself was Ok BUT we kept having issues with the air conditioning not working properly. It would be very hot each time we came in and then take HOURS to cool off - thanks to their GREEN thermostat - no matter what you set it on. Each time we called guest services we had a LONG hold time - sometimes 10 min or more. We had to have a fridge in our room due to medication - first one not working. Took 3 phone calls and getting very irritated before they would bring one - then she brought it in and literally slammed it down. Didn't replace anything on top. Our bellhop basically brought the luggage in and put it down - nothing else. I'm accustomed to asking where you'd like it, explaining features of room, asking if we needed any other assistance, etc. Waits at front desk were at least 10 min or more - often had only 2 people working. I think they've downsized their staff so much they cannot provide good customer service. The restaurant food was good, but again service was HORRIBLE! WILL NOT EVER stay here again. Not worth the cost.
May 12, 2014
Rated 5 out of 5 by GPT5959 Excellent Service
I attended a meeting during the first week of November at the Sheraton Dallas. The service level in the meeting rooms , Wifi Connectivity and the food and beverage all exceeded my expectation. Overall great service.
November 8, 2013
Rated 5 out of 5 by DanielTX Great hotel in a great location!
A great remodeled hotel in a great location in downtown near the Deep Ellum entertainment district. Treated very well as a SPG Corporate member with an executive suite upgrade and Club Lounge access. We will return!
October 24, 2012
Rated 4 out of 5 by Otis618 GregoryS
We attended a conference and this hotel was enjoyable and the staff was very attentive. Very helpful and courteous. Rooms and facilities were excellent and location to downtown as well. I would recommend this hotel.
August 7, 2012
Rated 3 out of 5 by Traveler2013 This hotel has awful service
The service at this hotel was poor. I carried my own bags when I arrived. My luggage was carried on the bell mans back when I did finally receive help. I was not asked my room preference. The staff did not greet me.
April 27, 2013
Rated 4 out of 5 by Er99 Great Conference Center
Came in for a conference and had a great stay! All the amenities you could want and the pool was neat (rooftop on the 4th Floor!) The only complaint was that the beds were hard as a rock, and not really comfortable.
August 19, 2013
Rated 5 out of 5 by Steve0124 Overall my stay was great
Most impressive was the woman who checked me in. Wish i had her name. She was great, very welcoming with good sense of humor.
July 31, 2014
Rated 4 out of 5 by Realtygirl Outstanding service
Though absolutely packed to the gills because of a convention, this Sheraton definitely held its own in the service area. Every single person was polite, professional, and accommodating. Recommending on this alone.
February 21, 2013
Rated 5 out of 5 comfortable, large desk work space
If you have lots of paperwork to keep separated, the double desk arrangement gives you lot's of space for it. Bed was comfortable & room arrangement with closet & drawers near the bathroom made getting ready fast.
October 3, 2012
Rated 4 out of 5 by cavs50 Great stay
Overall a very nice hotel as you can see the upgarding done to an older building. Only dissapointment was paying 21 dollars a day for parking. Seemed a little high and looked like there was plenty of empty spots.
November 1, 2012
Rated 3 out of 5 by gjcam Not Impressed
Ask for 2 queens--got one 1 king,
Valet (believe his name was Frank had an attitude.
Parking price rediculously high
No complimentary wifi
PRICES ARE TERRIBLY HIGH FOR WHAT YOU GET--WILL NEVER STAY THERE AGAIN!
February 9, 2013
Rated 4 out of 5 by PhillipsHead Great hotel and great service with one exception
Enjoyed our stay. Very clean room, courteous, friendly staff, with the exception of one incident. Needed to borrow a small screwdriver to service my dying laptop. After a couple of request calls (which caused me to miss one of my meeting sessions) a maintenance man knocked on my door and handed me the screw driver. Then, he proceeded into the room and stood about 12 inches away from the desk I was working on. I told him it might take a while and asked he he had to be in the room while I used the screw driver and he said yes "because he needed to use it." When I realized I was going to need to call my company help desk, I closed the laptop back up and told him this was not going to work. I would suggest that the hotel mgt might investigate having a few basic tools on hand for guest that need them which would avoid the need and expense of having employees stand around and supervise the use of a pocket screwdriver that costs less than picking up the phone and dialing a "free" 800 number from the hotel. Otherwise, service was outstanding, however, this incident marred my visit.
May 28, 2012
Rated 5 out of 5 by Curtis90 Very nice facilities
My room was extremely hot. I complained twice. Staff checked the room and advised that was the best they could do. There was still no improvement. I chose to tuff in out because I did not want to pack up again.
August 16, 2013
Rated 3 out of 5 by Anton63 Behind hotel everage
The hotel feels a bit old and the carpeta a bit dirty.
WiFi never worked for me, as well as the LAN cable that was attached in thye room.
I think you ought to benchmark Hotels internationally, secially in Asia
January 13, 2014
Rated 3 out of 5 by jmuc needs some more attention to details
the sink water faucet was very very loose. Luckily it did not leak but it was not secure to the sink. No to minimal coffee condiments e.g. sugar (one), creamers (none), stirers (none) etc.
June 3, 2014