シェラトン・ダラスホテル

  • アメリカ合衆国
  • 75201
  • テキサス,
  • ダラス
  • 400 North Olive Street
  • マップ

空室状況&料金

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1室 1 , 大人1名 大人1 , お子様1名 お子様0
Rated 3.4 out of 5 by 1296 reviewers.
Rated 3 out of 5 by Would not recommend this hotel. The hotel is outdated, and so was very much below my expectations. March 11, 2013
Rated 3 out of 5 by Overall, just ok This was my first time staying in the Sheraton Dallas and I was travelling for business. Overall, my stay was ok. The sheets on the bed were rather itchy and not very comfortable. The day I was checking out, there was no hot water in the room. Its possible this was due to the construction in the area. Otherwise, the stay was great and the staff was very helpful. March 11, 2013
Rated 2 out of 5 by SPG = no face cloths/No cell reception Cannot believe a hotel of this stature would assign a room on the preferred guest level that did not have face cloths. Futher, cell reception in this facility is virtually non-existant. Totally unacceptable for a business traveler. March 7, 2013
Rated 3 out of 5 by Unsatisfactory While booking, I noted that inetrnet was included but it liklely was not. Called staff for direction to fitness center, they moved me around for 25 min when i dropped an idea. Hotel's address is Olive st; however, it shows North Olive st on my itinarary, which I could not find on GPS. I wasted 30 min extra to locate the hotel. March 6, 2013
Rated 3 out of 5 by Dallas Sheraton March 2013 Waited 18 minutes on floor 24 of the North Tower 5 to get an elevator to the main lobby. When I called the front desk they simply said 600 people were trying to check out. Not being able to get to the lobby in a timely manner created my schedule to be very behind. Phone in the room did not work. Had to go to lobby to request a repair. Then I was unable to contact the front desk the rest of the entire weekend due to a busy signal. Basically made the concierge desk useless. March 6, 2013
Rated 2 out of 5 by This hotel was understaffed For the price that I paid to stay at this hotel, I expected ALOT more, the room was great however the hotel was way understaffed and not very accommodating to the volume of guests they had, I waited at their restaurant (Draft) for 1 and half hours to feed my child as there was dance competition in TX for the weekend, I was very disappointed with my stay. Saturday night I tried to call for room service and the phone rang for 30 minutes, I had to go down to another restaurant in the hotel (Kitchen Table)To order food for dinner and was charged An excessive amount of money for a to-go order. ....not happy. March 5, 2013
Rated 2 out of 5 by will not stay again The staff was unable to provide a roll away bed after several times of being assured and room service was unable to provide meals. March 5, 2013
Rated 1 out of 5 by Worst stay! Check-in- 45 min, then all but one restaurant was closed. Thermostat did not work 1st night. Housekeeping picked up dirty (& I mean visibly soiled from my shoes getting something sticky on the bottom) towels off the floor & laid them on the tub & did not replace them. Service @ restaurant was slow. Locked in the parking garage, room key would not let me out. I could go on & on. Most staff were very friendly. The hotel basically could not handle the amount of guest they had & staff was doing the best they could. March 5, 2013
Rated 2 out of 5 by This hotel did not meet my expectations The shower kept backing up badly and needed to be serviced twice during our 3 night stay making us rush to our competition. Our telephone in the room was broken so when we needed more towels we had to go down to lobby to request them. The food was expensive and not good. March 5, 2013
Rated 3 out of 5 by Under staffed We were there for cheer comp the cafe closed to early and waited over 2 hours for food there also yogurt shop and the coffee shop closed at 4 when cheer went until 10 pm the only place to eat was the draft which waited over 2 hours for food and drinks and ran out of everything finally just left without food cause had a flight at 4 am and waited till 12 maybe need to check with company that hosting for so can accommodate longer hours and more staff even room service was 3 hour wait March 5, 2013
Rated 5 out of 5 by Hotel exceeded my Expectations The hotel exceeded my expectations. I will definately be adding the Sheraton family of hotels to my list of must stay at hotels. March 5, 2013
Rated 2 out of 5 by This hotel had a hard time handling large crowds The bed was comfortable. The tissues were like sandpaper. The room had a buzzing noise that made it hard to fall asleep. Liked the green program. Rooms service was terrible. March 5, 2013
Rated 3 out of 5 by very nice hotel but not when full! no one even answered the phones I guess because it was full because of cheerleader competition They also charge for internet I hate that But rooms very comfortable and clean and pretty quiet concidering.... March 5, 2013
Rated 3 out of 5 by Great hotel but was not prepared for a big group I travel quite a bit for business and have always been happy with Sheraton properties. This past weekend I was traveling on a personal trip to my daughter's cheerleading competition. The room was to Sheraton standards: very clean, nice beds and nice size. I was disappointed that a refrigerator was not standard and that internet was not free (even for Starwood preferred members). The hotel also was not prepared for the large group. I called housekeeping and the front desk several times and the phone just rang and then I got a recording and eventually hung up on. I didn't have enough towels and I couldn't get anyone to deliver more. Also, it take several attempts to get room service and it took forever. Finally, on the last day we received no maid service. I even saw housekeeping in the hallway and asked them to clean the room but they never came. Although I still believe in the Sheraton brand, I was disappointed in my stay. I hope that Sheraton increases their staff for large events. March 5, 2013
Rated 1 out of 5 by Guest services was terrible After waiting in line for about 30 minutes to check in, 3 people were put in a king room. Our reservations clearly showed 3 people. We were told at check in we could request a rollaway. We tried calling guest services for over an hour, we were put on hold and disconnected over 10 times. and then went to guest services to speak to a manager. We were told rooms arent guaranteed if booked through a 3rd party and we would get a rollaway. Never received the roll away. We were so tired 3 of us fell asleep in the king bed until the people next door started arguing at 2:30 am. Called guest services and was put through to security - yes I got through at 2:30 am. Dont think they ever did anything. The arguing went on for over 30 minutes. Worst hotel stay ever !! I will never stay at or recommend Sheraton hotels. I guess if you book through a 3rd party you are a 2nd rate customer. March 4, 2013
Rated 3 out of 5 by Some problems My room heater didn't work, shower head sprayed all over the bathroom and I saw the same food tray in the hallway for 2 days... March 4, 2013
Rated 3 out of 5 by Concerns on many levels 1. We were part of a Studer Group conference and were not able to receive the group pricing. 2. The group reservations were to have been billed to a single credit card - this was arranged in advance. At check-in, that did not happen and my team was asked for a credit card - not for the personal items - for the room charge itself. 3. I provided the check-in staff information to fix the group billing issue (all being billed to one card). I checked the night before check-out and it still had not happened. I again took the item to try and explain what we needed and how it had already been approved. The front desk staff was limited in their ability to resolve the issue because the acocunting department had gone for the day. 4. At check-out I was told the issue had been resolved but when I got home, found that my personal card had been charged - so this is a issue that will still need resolution. March 4, 2013
Rated 2 out of 5 by Expectations not met We booked this hotel for location convienience for the NCA Cheer championships this weekend, and after the one night we booked, we are glad we did not book a second. For $139.00 a night, I felt that our $$ would have been better spent elsewhere. Here are our concerns... 1. You were not really setup to handle that type of crowd. Parking took over 30 minutes, check in took 45 minute to an hour. 2. We were told that "we were not eligable" for a cot for our three year old son. For $139.00, I think we were eligable or at least been advised on how to sleep him comfortably. 3. Valet was extremly busy and did their best, but the "we'll have your car in 5-minutes" line did not hold true. The three times I needed my vehicle, the wait time averaged 15 minutes. I will say though that we were recogonized as waiting and were tended to at that point by your valet staff which made it better. We understand that hotels get crowded and being in downtown, traffic can be congested. But your hotel was severely not prepared to handle that type of traffic and we felt that you were just "running people through" and severely lost the connection with the paying customer. Yes, stress levels get high with employees and we understand that. But the most important aspect of a hotel stay, is to "be seen to and taken care of" Not just a "Here is your room, get out of our way, NEXT IN LINE PLEASE." Please note, that we were not met with any rude staff members as I believe they were trying their best but the overall expereince was less than fullfilling. Next year, I will be booking a room father up north where the crowds are smaller and I feel like a patron and not just another numbered guest. March 4, 2013
Rated 5 out of 5 by Hotel check in, valet, concierge & maid service All were excellent and very helpful. Big Thanks to the check in desk-Emma, for going above and beyond during our check in. The hotel was busy with the lobby full and check in was extremely helpful and professional! Also, maid service, women restaurant manager, valet and concierge should be recognized! March 4, 2013
Rated 2 out of 5 by The beds were comfortable Had trouble calling room service, came in room made bed did not clean anything left dirty rags in bathtub only left towels, tv only got maybe 10 channels. had a phone call on my bill did not make. Several people we say also complained food service first night horrible. Overall would have not even should have pd price for this hotel. Will not recommend to anyone. March 4, 2013
Rated 5 out of 5 by Very comfortable! Great experience! My meeting was across the street from the hotel but due to the sky bridge, I never had to leave the building. Excellent work out facility. Food in the resturant was great! March 4, 2013
Rated 3 out of 5 by Hotel needs attention Customer service needs immediate improvement. Had to call several times for items that were promised to arrive shortly. March 3, 2013
Rated 2 out of 5 by Poor phone service+ Phone system was out in my room, called 4 times on 02/26 but no one helped. Called 02.27 someone came and fixed it and then it went out again and never worked. I was on the 18th floor, my cell phone reception was not good so I was basically without help if an emergency had arised. Poor service.. Also breakfast buffet was substandard with limited choices. March 2, 2013
Rated 2 out of 5 by Stay away from the South Tower My worst hotel experience in the last year. Started in room 1507 of the South Tower. It sounded like a helicopter was hovering right outside the wall. Called the front desk and they quickly switched us to Room 2023. The room was at least quiet, but: 1. Main light bulb burned out in Suite portion of room. 2. Toilet seat broken. 3. Bathroom door would not shut. 4. Smallest bathroom I have ever had in a hotel. You really have to see it yourself to believe how small it is. One person only. 5. Bathroom floor was dirty. 6. Only two bath towels in the bathroom. My wife and I made it work. 7. Water pressure can only be described as a trickle. On the positive side, the bed was very comfortable and the view was nice. OVERALL: South Tower is very shopworn and threadbare and it appears that the management has thrown in the towel on it. If they put you in the South Tower, request another tower. I don't know about the quality of the other towers, but there's no way it could be worse. March 2, 2013
Rated 1 out of 5 by Very poor experience From the beginning my authorization for my corporate card was lost and I had to use my personal card until we could resolve it. Once I got to my room there were no washcloths (took 4 days to get someone there to replace them), of the towels that were there 2 had brown streaks on them, and the comforter was stained. Aside from that I choose the green option for 3 days yet only received one voucher, and my room keys were not only deactivated twice so I had to go down to the desk to have them reactivated, they never worked for the club lounge which I went down to the desk for everyday. I travel often with BB&T bank and the Sheraton has been our go to hotel so while mistakes/accidents happen I would not only expect a quick resolution, I would anticipate this many things at once. On the last night of my stay which was Feb 28th I went down to the front desk and requested a manager. I don't recall her name but she had shoulder length brown hair. She listened and was empathetic. She reactivated my keys once more, said she would credit my Starwood account for one free night, give me the remssinjng vouchers for the green initiative, have housekeeping come up immediately to change the comforter & bring towels, and even send a bottle of wine and plate of cheese to my room to make up for it! She walked me back to my room to ensure the keys worked and I thanked her for taking initiative. She asked if I'd be in my room or if they could leave everything for me in my absence. I advised I would be out shortly and they should leave it. I was so excited to return to my room but once more was dissapointed. The housekeepers did come to bring washcloths but they didn't change the bedding, rather they just made my bed. No vouchers were left, no wine or cheese plate, and no points were added to my account. At this point I don't feel like a valued customer and would like a response and resolution. Thank you March 2, 2013
Rated 4 out of 5 by chet66 the hotel was what i have come to expect from the sheraton brand. i thought the restaurant was pricey but the food was very good. had a problem with being able to charge my food items to my room. would stay here when i'm in dallas. March 1, 2013
Rated 3 out of 5 by Room was falling apart The closet door was completely off it's hinges just sitting on the floor leaning against the closet opening. When I told the front desk, they said they would send "engineering" the next day while I was at work. When I came back the door status was not changed, but there was a piece of notepad paper laying on my desk with all kinds of stuff written all over it that was not left there by me. They wanted to charge me for internet access, but that ended up being comped since the closet door was never fixed. For a place that wanted to charge $239 a night, this was a pretty low end room. March 1, 2013
Rated 4 out of 5 by Housekeeping Found multiple long black hairs in the bathroom and the garbage had not been emptied in the main room. March 1, 2013
Rated 4 out of 5 by Host Hotel was great for Mid Winter Borad meeting. March 1, 2013
Rated 3 out of 5 by not clean bathrooms are drity and ac quit working February 28, 2013
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