Rated 5 out of 5 by Donrob GREAT facility and staff
The location is ideal for getting to every Spring Training park in the Phoenix area, as well as anything else in the valley. Having this location and a full service resort, and an amazingly attentive staff makes it ideal for visiting the area anytime.
March 23, 2013
Rated 5 out of 5 by Rick440 This hotel was like a breath of fresh air.
After staying at many Sheraton Hotels I was very surprised on how comfortable and relaxed I felt at this facility. The room was large and I really liked the lighting in the bathroom. The club lounge was very clean and staff was a pleasure.
February 5, 2013
Rated 5 out of 5 by LoriD Great stay at this hotel!
This hotel was at full capacity with lots going on and yet they offered great service. This hotel offers a great place for families with the pool, tennis facilities, water slide, and great service. Thanks for making my stay enjoyable!
March 5, 2013
Rated 5 out of 5 by snowquail great service
for several years your hotel has hosted a major event that I have attended which included several hundred people. I look forward to your excellent service every year and have never been disappointed.
June 10, 2013
Rated 2 out of 5 by outoftown14 Needs improvement
The lavatory drain was nearly stopped up. The stopper on the tub did not plug properly so no bath was possible. The rooms all face a very busy avenue that is loud. I was awakened by a sirens from police and fire trucks.
January 25, 2014
Rated 5 out of 5 by JTHDRH Excellent Service
I would like to compliment Travis, Jason and in particular Jesus for outstanding guest service. Their assistance, going above and beyond made the week at the property a wonderful vacation for the family.
May 1, 2012
Rated 5 out of 5 by Clocker69 Oldtraveler
Enjoyed the stay except for the small and uncomfortable chair.
January 26, 2014
Rated 5 out of 5 by Candace luxurious comfort
We spent a week in Phoenix and loved staying at the Crescent. We did not experience a single glitch. What lovely, friendly people. We'll visit again!
March 27, 2013
Rated 5 out of 5 by Shrl Enjoyed the stay immensely
We were pleased to find that all our requests were met, early checking, close to the elevator and tournament area.
October 13, 2012
Rated 5 out of 5 by FIG75 great stay
Extremely comfortable bed and pillows.I stayed one night and wished i could've stayed longer.
October 22, 2012
Rated 5 out of 5 by skis HAPPILY SURPRISED
not only was he room great but the food was most reasonable and delicious.
October 16, 2012
Rated 5 out of 5 by 13peanut Friendly helpful staff
All personal that I dealt with were polite, helpful and did their job.
October 24, 2012
Rated 4 out of 5 by Elrod Clean And Courteous
Staff was very nice food was good, bartender makes excellent drinks. Always came back to a spotless room after our days out and easy access to I17 freeway. Only downside would be the surrounding neighborhood not the greatest.
January 22, 2014
Rated 5 out of 5 by PedalSteelMan A Good Surprise in Phoenix
Attended a 3 day music conference. Facilities, staff, service for the event were flawless. Hotel was a class act. Food in the Indigo was excellent. Wish the Coyote stayed open later for the starbucks coffee but the starbucks coffee in the room took care of both morning and afternoon. Grounds were a pleasure to relax.
January 20, 2014
Rated 4 out of 5 by BizTravelerDeb So-so for business travelers
This is a pretty and classy hotel from outside to lobby areas. Conference center looked very nice though I did not attend a conference there.
Staff friendly and helpful.
Stayed in club room on 7th floor for 3 nights on business. Room lighting was horrible, no lamp by desk (I have great eyesight and am in early 40's). Older hotel so lack of plugs in room. Plug by bed behind it. Plug by desk underneath it & had to get on floor to plug in computer. Wired or wireless Internet access complimentary in club rooms otherwise $9.95 in room. They do have a Microsoft funded center off lobby with several computers and 2 with printer access. I had to login there so I think you have to pay for Internet there too unless in club room. Decent Internet speed in room but in lobby slower at their computers. The Club floor club was small and evening snacks ok. No free drinks except soda/water. Club not well stocked with water or soda throughout 4 days there. AM breakfast was continental with Starbucks coffee, hard boiled eggs, cereals, oatmeal, pastries, and frut.
Bed very comfortable with nice sheets. Pillows way too soft for me. Bathroom clean and fairly well maintained. Towels mostly fluffy.
Ate at restaurant in hotel one evening. Not enough servers or they weren't efficient even though not terribly busy. Menu okay.
Room faced pool with slide. Not too noisy unless patio door open. Patios are too narrow for a chair. In general, pool areas looked very nice though didn't use. Noise levels in room were very good-not disturbed in morning or evening.
I like the eco-savings where if you don't get your room serviced, for each night you can get a $5 voucher for food somewhere or 500 Starwood points each night.
Hotel is right off I-17. Not a lot around unless you have a car. Parking was in a garage for free to side of hotel. Felt safe getting into hotel from parking garage at night. Cannot enter hotel from inside parking garage.
Suggest improving lighting in room, providing some soft and some more firm pillows, and bringing plug or power strips by side of bed and top of desk (more easily reachable).
March 19, 2012
Rated 3 out of 5 by kpbarbee Long Check In Time
Only one person was working the front desk when I checked in. I waited 28 minutes and didn't receive a "hello" or "Sorry for the wait."
Room didn't have a refrigerator. Corridors had no directional signs, so finding the room was a matter of trial and error.
January 20, 2014
Rated 2 out of 5 by Chharles Why I wont stay at Sheraton Hotels
When I checked in to the Sheraton Crescent Hotel on January 16th 2014,
the front desk clerk asked if I wanted to participate in the “Make a Green Choice” program, and I declined. During my entire stay, I did not hang the “Make A Green Choice” card on my door. However, I called and requested house keeping services. They acknowledged my request but never sent anyone to clean my room.
On Friday January 17th 2014, I called Room Service at 05:15 AM to order Breakfast.
The Sheraton Customer Service Rep very rudely stated “LISTEN TO ME, WE DON’T TAKE ROOM SERVICE ORDERS BEFORE 6:00 AM” and abruptly hung up.
What was most appalling was that your guests were provided with and expected to use paper and plastic cups. I felt that it was pretty tacky on the part of Sheraton to provide these items in a room where the rates exceed $200.00 per day.
After all is said and done, I realize that I should have make reservations with Marriot where you really are treated as a guest and not a pariah. Incidentally this is not the first time that I stayed at Sheraton. I stayed with you this time last year and was satisfied with the services provided. However what a difference a year makes.
January 21, 2014
Rated 5 out of 5 by Champ99 Hotel is easy to get around in.
This is the third time we have stayed here. They bent over backwards doing anything they could for us. Thanks.
January 20, 2014
Rated 5 out of 5 by Jen5 Awesome customer service
Heather at the front desk was very helpful and friendly after a long day of traveling it's nice to have friendly help, The bell service gentleman was also very friendly and kept apologizing for taking to long when he really only took maybe 6 min and that's cause he was with another guest. The only thing I did not like was housekeeping was rude and stared me down as I exited my room as if I was taking to long to leave. I checked out 1 hour before check out so that's what bothered me the most. Other than that I will definitely being staying at this hotel again.
April 16, 2013
Rated 5 out of 5 by HockeyMom008 Phoenix trip with son
Hotel was great! I opted for the club package and would do so again. I traveled with my teenage son and having access beverages throughout the day along with daily breakfast and appetizers later in the day was a wonderful convenience. The location of this Sheraton was central to all locations we needed to visit while there. Nice pool area however the time where there was actual sunlight by pool was limited. The food at the restaurant was fabulous and room service was prompt.
Overall- a wonderful stay for me and my son.
November 21, 2012
Rated 2 out of 5 by Unhappy2222 This hotel has ver poor service
This hotel lacked any quality service other than a clean room. The desk staff is very slow, the restaurant service is very lacking and all admitted by management. Why not fix what you know?
January 13, 2014
Rated 5 out of 5 by Anois08 Great stay
I had a great stay at the Sheraton Crescent. Clean rooms, helpful staff, and Indigo restaurant was DELICIOUS! Will come back on my next trip to Phoenix.
January 13, 2014
Rated 5 out of 5 by Stormie63 The Suite Life!
My husband and I stayed in one of the 8th floor suites for my birthday, as we were going to party with friends across the street at the great Irish Pub and did not want to drive or pay for a taxi across town to our home later that night. The room was beautiful and there were THREE balconies with spectacular views of the whole valley. The biggest balcony was shared with another suite, but our room had private seating areas and we truly enjoyed seeing the sunset from so high up. The bed was ultra comfortable with crisp white sheets and a variety of comfy pillows to choose from. The biggest of two bathrooms was beautiful and had things like shower gel and scrubby, shaving cream and a razor, etc. for convenience. The gas fireplace was romantic and warm. It was a great room at a great price and we will stay again in the future.
January 8, 2013
Rated 5 out of 5 by katb90245 Always great service!
I have never been disappointed by a Sheraton. This particular hotel exceeded my expectations. The staff was excellent--bar, maid, front desk, waiters. Everyone we encountered was cheerful and helpful. First, the coffee--Starbucks, freshly brewed at each meal and left on the table for me. Next, the food--fabulous salads and burgers for lunch. Dinner at the bar, late at night, I think the kitchen stays open all the time. The dinner was rainbow trout. All great!!
April 22, 2013
Rated 5 out of 5 by Dez77 Staff is excellent, great location!
Your staff is wonderful! The Gentleman whom works as the Bartender/Server on weeknights in the Lounge was simply amazing. Also, Megan at the front desk and your Shuttle drivers were great as well. One was named Josh and another driver was a very very courteous young man whom took me to my office on a moment's notice. Whomever Manages the staff here does a great job. Thanks for making my stay enjoyable and for modeling customer service excellence!
July 12, 2013
Rated 5 out of 5 by spgfamily3 The best we have encountered
We have never stayed at this hotel, however, after our first visit, we planned an unexpected stay because we enjoyed ourselves so much at this hotel. I must say we loved the Club Lounge opportunity and returned the following Friday after our first visit. They have the best racquetball courts and fitness center, plus Jessica and Rita in the Club Lounge were so hospitable. Can't wait to return with family.
December 23, 2012
Rated 5 out of 5 by MoreMemories Best Family Value in Phoenix
Full service facility for those who travel with family. Top notch Club Lounge with view of the pool. High enough to be inconspicuous with all the business amenities to get some work in yet Facebook the wife and kids from time to time. Water slide, basketball & tennis courts, and near by any food cuisine you could imagine. A very large, traditional Sheraton Brand Styled Facility.
December 25, 2012
Rated 4 out of 5 by PlatStud Great Value!
For the amount that is being payed this Sheraton does it's job. Self parking is efficient and check in is always a breeze! I travel frequently to this hotel and already know that the check in process is friendly, quick and efficient. Rooms are good size and balconies make it nice to hang out in your room for a bit. Good value for the money being payed!
January 26, 2012
Rated 5 out of 5 by forensiclisa Always a wonderful stay
The pool and water slide make this hotel for us. It's so lovely, comfortable and shady by the pool and the kids love making the rounds between the slide, hot tub, and pool. The rooms are always clean and relaxing. I enjoy staying on the club floors. Staff is always helpful and courteous.
August 19, 2013
Rated 5 out of 5 by Patty760 this hotel met all my expectations
Hotel staff was friendly and made us feel welcomed, restaurant food was excellent. my children enjoyed the monsoon waterslide had an awesome time.
Even though hotel was still going under renovations we had an excellent experience. I would highly recommend this hotel.
August 26, 2013