Rated 5 out of 5 by Kiy14 Hotel Surprise 101!!
I have stayed at several Starwood hotels but this hotel was an unexpected surprise!! The staff (Guest Services-Danielle, Hotel Restaurant-Corey, and Bar Mgr-Cesar) from the moment I walked in until the moment I walked out was very friendly, professional, and helpful. The hotel's opened-spaced atrium was filled with large palm trees, waterfalls, and little paths you could walk along. It is an all-suite hotel with a separate living room, workstation (best area for Wi-Fi signal), small fridge, and a microwave. There is an indoor pool right outside the workout area. The rooms are clean with comfortable bedding. The location of the hotel in driving distance is about 10 mins from the airport, 2-5 mins from 2 shopping malls and plenty of great restaurants.(Ruth Chris, PF Chang etc.) Local attractions (Florida Aquarium, Busch Gardens) are about 10-15 mins away. Overall, great hotel for a reasonable price!!!!
September 1, 2014
Rated 5 out of 5 by SunbeatLouis Good Place for Home Away From Home
This hotel has excellent features. It is close to the airport and plenty of places to eat. Their lobby and courtyard are outstanding and the deco makes you feel as if you are not in a hotel but a tranquil creek with the water in doors. The elevator leaves nothing out, you get in the elevator that has glass views to the courtyard.
August 29, 2014
Rated 5 out of 5 by dkm8525 This hotel made me very relaxed
I was traveling and stayed one night. I travel alone and this hotel made me feel safe. Everyone was very kind and good to me. I already told people about my time with you in this hotel. Keep up the good work. Thanks
August 27, 2014
Rated 5 out of 5 by fad2014 nice hotel
nice hotel, with exceptional staff.
August 26, 2014
Rated 5 out of 5 by NanasWishes The hotel was great! Awesome staff.
Want to thank David and Thaibani for all of their help. They both are a wonderful asset to your hotel.
August 25, 2014
Rated 5 out of 5 by J3mlee Anniversary 22 years later
Feeling a little nostalgic, I booked a room to celebrate our 22nd anniversary. We were married on August 22nd and we stayed at this hotel the first night of our honeymoon, before flying out of Tampa International Airport. We were amazed how great the rooms looked and the hotel lobby/atrium is still beautiful. Very comfortable beds, clean rooms and surprisingly quiet. A special shout out to, David Lam, who checked us in. He gave us a pleasant surprise when we got to the 8th floor and discovered he booked us into room 822 to match our anniversary. A special touch that cost nothing, but meant a lot to my wife and I. Great experience allowing us to take a trip down memory lane.
August 24, 2014
Rated 4 out of 5 by AMCOLLIER Cold Water
The morning of my checkout there was no hot water for the shower.
August 22, 2014
Rated 5 out of 5 by robet good stay
Everyone was helpful. nice property.
August 12, 2014
Rated 5 out of 5 by Dogman Great surprise
I didn't really have any set expectations of this property but was pleasantly surprised by the wonderful lobby, excellent rooms and location to everything we had planned in Tampa. Excellent hotel.
August 11, 2014
Rated 5 out of 5 by Brendita Excellent service and cleanliness
I received an excellent service and the room was very clean. Felt at home!
August 10, 2014
Rated 5 out of 5 by eunice35 it is a great hotel
I don't have to say any negative thing of this hotel. it was awesome
August 9, 2014
Rated 4 out of 5 by Moe2014 Comfortable
The room size is comfortable and the separation of the bedroom/living room is quite convenient. The music in the atrium is VERY unpleasant. You can hear it in the room and the atrium is so loud that you can't even enjoy the music. The carpets throughout the hotel are very dirty.
August 5, 2014
Rated 5 out of 5 by Grindel57 Great aesthetics
Liked the interior design of the hotel and the suites.
August 4, 2014
Rated 5 out of 5 by Arden63 Excellent
Room was very clean and very organized. Bed linen was definitely clean and fresh. Front desk personal during check in was very professional and courteous. Bathroom was very clean with plenty of towels, wash clothes, toilet paper and soap bars for my two sons and myself. I told my daughter who works at the Aloft in Jacksonville FL, this was the best hotel I have stayed in since coming to Florida October 2011.
August 1, 2014
Rated 5 out of 5 by Angela2014 Love this hotel
I enjoyed the suite style rooms perfect for my son and I. I could sleep in one room and he could watch TV in the other. As always the Sheraton has great beds :)
August 1, 2014
Rated 2 out of 5 by patriciafla Problem stay
Although the facility was attractive & the staff responsive, we had a housekeeping problem during the our stay, that ruined the visit.
July 30, 2014
Rated 4 out of 5 by TCVA TC
The staff was quite responsive in handling a miscommunication I had during the reservation process.
July 30, 2014
Rated 5 out of 5 by Nandin77 Flexibility!!
We enjoyed our stay at the Sheraton Suites Tampa Airport Westshore, just an excellent service that exceed our expectations!!, Thank you!!!
July 29, 2014
Rated 5 out of 5 by Shatera21 Will always stay at this location
Preferred Hotel when visiting Tampa...
July 29, 2014
Rated 4 out of 5 by joeblackhorse12659 This hotel has a perfect location
The front desk staff very professional, just only our room have some spot with mildew in the bathroom, the room was in perfect shape and clean, thank you for your attentions.
July 28, 2014
Rated 4 out of 5 by xmxsummer Good for a free weekend
My family and I were going to a 3-day Convention down in Tampa from the 25-27 of July. Originally my mother and I were the only ones that were going to stay over because we had an assignment. In the end we all stayed over for the weekend and I used my points for the stay.
The staff was very friendly and it only took a few minutes on the phone a couple days before to upgrade the room to sleep up to 6 people for no extra charge. The hotel was very nice and the room was what you would expect it to be since it seems like a hotel primarily used by business people needing to stay over somewhere.
There was a charge for the wireless (10$/night) however didn't mind paying it since, as stated before, I used my points to pay for both nights and after we checked out and left I discovered they actually waived the fee, so that was a nice surprise.
The coffee that came in the room was free, but the water was $4/bottle, we had our own water so it wasn't a big deal but something to note.
Over all the stay was decent and I would stay there again if I had the points to do so. It's right across from a mall though we didn't get a chance to see it, and it close proximity to other shops and restaurants.
July 28, 2014
Rated 5 out of 5 by Tampa2014 Great stay
Lovely hotel! Comfy bed, friendly staff, great food and clean environment. Large, well arranged suites. I would stay here again. Thanks and keep up the great job!
July 26, 2014
Rated 5 out of 5 by DrMissy Sheraton Suites Tampa Westwood
I was only there overnight on business but it was an excellent stay. I ordered room service for a late lunch. Tatyanna took my order and although she told me it would be 30-40 minutes she called back in 10 minutes to tell me she would be delivering my lunch and it was superb!!
On my way back in from dinner that night I stopped at the desk because I had forgotten my toothpaste. They had some delivered right up to my room.
I used the shuttle to and from the airport.They were prompt and very engaging drivers.
Overall, I travel often and can be very discriminating....I thought this was a great hotel, great service and the price was very reasonable!!
July 26, 2014
Rated 4 out of 5 by MDtraveler59 Good location and adedquate facilities
Close to airport, good facilities and pleasant staff
July 24, 2014
Rated 3 out of 5 by Wetfeet Drain was clogged
I didn't enjoy standing in the shower while the drain was clogged. Not a great way to start your morning.
July 22, 2014
Rated 4 out of 5 by 1946Comm Good location/reservation processing
Everyone was cordial and professional. However, I was disappointed when I did not receive an invitation to the evening cocktail hour as I am an SPG member and used points for this stay. When I questioned the attending desk clerk that afternoon about the absence of the invitation he noted that the reservation on the hotel's computer showed I had booked the lowest price room and there was no apparent indication that I used points or was an SPG member. When checking with his manager, he was advised that I should have been extended the invitation for the evening happy hour. Something appears to be wrong with the reservation processing.
July 21, 2014
Rated 5 out of 5 by TimothyHouston12 Very Surprised with how nice this hotel was.
Excellent! I was surprised with how big the rooms were.
July 21, 2014
Rated 1 out of 5 by Sc1320 Old and dirty
I booked a king room with separate living room. which ended up being room 701. First thing I noticed when I entered the room was how muggy it was. I set the thermostat to 68 and went to get my things from the car. Once i got back to the room i noticed the floor was sticky in the living area and the outlet i plugged my laptop into did not work. I found the breaker box behind the door covered in dust with a breaker off. I turned the breaker on and the outlet worked fine. Next i checked out the bathroom, the toilet seat and ceiling had hair stuck to it, at least 10 pieces between the two. The bathroom door was missing the latch and the hole was filled with thick dust. The king bed was rock hard and creaked loudly with any movement. After about 2 hours i decided the AC did not work but it was late and i did not want to switch rooms. I had to take everything but a sheet off the bed because if i covered myself with anything more i would be sweating. The openness of the center of the hotel amplified all the noises of the 8 floors and made it impossible to sleep. I fell asleep about 230am and had to wake up at 6am. Another thing to mention, if you are over 6'5" like me your head will rub the ceiling in the shower which is filthy.
July 20, 2014
Rated 3 out of 5 by MK2014 Air conditioning unit needs repairs
The whole hotel is freezing & damp! Room
Was frozen & could not get it to a higher temp. We were told opening the circuit breaker to turn our room's unit off completely was the only cure for the cold. A/C was off all night. Room never did get warm.
July 20, 2014
Rated 4 out of 5 by Shoptrip Very comfortable, great location
Overall our stay was very pleasant.
Hotel was very nice, room was spacious and comfortable, the location was excellent, staff were friendly, helpful and professional.
The wifi needs help...couldn't actually recieve it in the bedroom part of our room...but the wifi was good in the lobby area (were it was free!), and the bar didn't seem to have a great selection of alcohol, but apparently this was a temporary problem.
Also, there was an indoor pool, but nowhere to sit outside which was a shame.
Overall, we would definitely stay here again..
July 19, 2014