Rated 5 out of 5 by rogped1991 Cleanliness and great staff
Only dealt with check-in, check-out and the server at happy hour and it was all extremely friendly and helpful.
December 22, 2013
Rated 4 out of 5 by yuhkii I had an issue with a couple of facilities.
I am totally satisfied with their services and room. The only thing I had an issue is that there was no power of refrigerator and the heater did not work. During the middle of night, I woke up because I felt that it was kind of cold. And so I tried to turn on the heater, but it did not work. When I checked out in the front desk, I talked about the heater. They told me that they did not turn on the air condition system in my room. I was supposed to notice the issue to them.
December 31, 2013
Rated 5 out of 5 by Matt1027 A nice roomy room and great comfort
I love this hotel as it's not far from the airport or good places to eat. BIG, Clean, comfortable rooms and a good price. Oh and the gym rocks too!!
October 23, 2013
Rated 3 out of 5 by ginnyg 7 floors is a long walk down
Checking in took hours. We missed meetings at the convention center due to waiting for checkin. Our room was wonderful and the restaurant staff was great. BUT a wedding party used a fog machine that set off all the alarms and we had to evacuate. The closest exit door to us was locked so we went to the next one went down 7 flights, only to arrive at the bottom and told we could go back. I had recent surgery and this was a painful experience.
July 11, 2012
Rated 1 out of 5 by Floridarez Old and the Linens show it
The location is ideal to Rayjay Stadium and the price is good. Even the lobby staff was efficient and the lobby is updated. The rooms however are not. The pillow cases looked like they had blood stains. They were so busy that security brought me up a new stack. The blanket was yellowed and dingy. I slept with a sheet, tried not to touch anything, and prayed that I did not get any bug bites. Needless to say we did not sleep well.
December 21, 2011
Rated 3 out of 5 by fanofyankees Accepts pets
Price is fair but you get what you pay for...
January 6, 2014
Rated 2 out of 5 by stone22 Close to airport
Good location close to the international airport but our stay was NOT up to a Sheraton/SPG standard.
January 5, 2014
Rated 3 out of 5 by ecco50 Needs updating
Stayed at this hotel with my wife and 2 kids so we loved the idea of a suite to allow the baby to sleep in a different room.
Staff was very kind/professional and gave attention to the kids while we were checking in.
The bed and linens as usual were quite comfortable and clean.
The room/ bathroom/ amenities are in need of serious updating. Our room had a musty odor, and the carpets were quite worn. Bathrooms were extremely small and needed recaulking around the shower fixtures.
Fitness center is located adjacent to the indoor pool and so the humidity in the fitness center is ridiculous. It felt like I was trying to breathe through a beachtowel when on the treadmill.
The Sheraton brand is such a crapshoot right now. Those that have the updates are fantastic, but those that haven't are really showing their age.
The price for the hotel was very reasonable as I'm sure they are aware of the issues I described.
November 23, 2011
Rated 5 out of 5 by Trvlgal All suite hotel
The Sheraton Suites is an all suite hotel with free shuttle service to Tampa International Airport. All the rooms in this hotel are suites, very clean and are nicely laid out. The hotel has a restaurant/bar area with a nice menu. The staff are pleasant , go out of their way to be helpful and note SPG status:) Road noise can be a distraction in some rooms.
April 27, 2013
Rated 2 out of 5 by lulu22 Disappointing
The lobby of this hotel was gorgeous, but the rooms were very disappointing. One set of towels for 4 people, had to contact desk several times to get extra towels. Bathroom door handle falling off. Air conditioner made a squeaking noise every time it went on. Have paid much less for nicer rooms than this.
April 6, 2013
Rated 5 out of 5 by Jade67 Great Hotel
I attend a meeting with the American Payroll Association at this Hotel once a year. The staff is always friendly and helpful and the Hotel is just beautiful and it is really clean. I would highly recommend this Hotel and I hope to be able to stay at this hotel for my next visit to Tampa.
November 1, 2012
Rated 1 out of 5 by JimmyK13 This hotel was a bad experience
The room was less than average and after my first night was never cleaned. When asked why they tried to say I had the "do not disturb" sign out, which was removed at 0730.
August 11, 2013
Rated 5 out of 5 by Weezee13 Wonderful Hotel Experience
From the moment we arrived, we were treated like family. The Hotel was very clean, comfortable and the staff was friendly and helpful. I will come again!
August 5, 2013
Rated 5 out of 5 by Campos64 Great experience
We were very impressed overall with this hotel, from the beautiful lobby atrium to the helpful and courteous staff. Room was very clean, spacious and comfortable. We would recommend this hotel highly to anyone staying in the Tampa area.
January 4, 2012
Rated 5 out of 5 by Fins56 Nice Surprise
I expected nothing but standard Sheraton Airport hotel. However this one was better than usual Sheraton overall, Staff especially. Since I'm expecting less and less from air lines and hotel chains this was a nice surprise.
January 13, 2013
Rated 2 out of 5 by SHAD0H Water Water Everywhere!
Beware this hotel has issues with rooms being wet and water dripping from the air conditioners. on the carpets and through the paint in the bathrooms... EVERY ROOM I WAS MOVED TO HAD THIS ISSUE! 3 rooms in 2 days
November 22, 2011
Rated 5 out of 5 by Rick21 Great Stay
This property has a great location, all suites and is pet friendly. I have stayed here before and will return again and again. The front desk check in staff was great.
October 10, 2012
Rated 5 out of 5 Great Location
This hotel is convenient for me because I work in Clearwater/St Pete and like the night life near downtown Tampa. Dollar-for-dollar, you can't beat this hotel!
June 26, 2012
Rated 5 out of 5 by Renee61 Great stay!
My family and I have stayed there many times and enjoyed every minute of our stay. Great place to stay!
July 1, 2013
Rated 5 out of 5 by Larry We had a great weekend
We were at the hotel for a conference. The meeting rooms were easy to use and the food and staff were great.
June 10, 2013
Rated 5 out of 5 by Greg58 Great service
Needed a hotel for 1 night after a cruise. Booked this Sheraton through a third party booking site. Have done this many times and it often seems the hotel "penalizes" you for doing so and gives you the least desirable room and poor service. Certainly wasn't the case here. Got a nice quiet suite with 2 queens instead of king originally reserved. Brooke at check-in greeted us like old friends. Very accommodating and got us into our room a few hours before normal check-in. Great service also received from concierge and shuttle driver. The staff here made a very short stay very enjoyable. Definitely recommend and will definitely come back here.
April 2, 2013
Rated 5 out of 5 by Vicki24 Comfy
Very comfortable rooms and very beautiful hotel.
June 13, 2013
Rated 5 out of 5 by Linebru Extra Nice Front Desk
always welcoming and took care on my needs.
June 17, 2013
Rated 1 out of 5 by Toni100 Bedding was not clean!!
The facility is beautiful when you walk in! We were very excited to end our honeymoon at this facility! The staff even allowed us to check in early! But when we got to the room the comforter on the bed had crusty something on it (looked like food). Grossed out I pulled back the sheets and in the sheets were hair and sweat stains! I thought this must be a mistake! The sheets must be stained so I smelled to make sure that it was clean...NO! The bedding had not been changed from the previous guests! We called and it was changed immediately. The remote control also had food crusted on it as well but I found that after the staff had left the room. There is a shuttle at this location. We asked about an aquarium but that was out of their range so we asked about attractions nearby. The staff member gave us directions to a local mall and we walked. When we got back we spoke with the night staff about local restaurants. They offered to bring us to dinner! It was perfect! But we were irritated to learn that the shuttle could have brought us to the mall but it was not offered to us. The staff member was also aware that we were walking. Based on the cleanliness alone we will not be staying in a Sheraton Hotel again.
November 25, 2012
Rated 5 out of 5 by sugarbear A very enjoyable stay.
I really appreciate the way the staff worked with me when my wife and I experienced an unexpected delay when attending a funeral. My delayed checked out time was estimated to be only 1 hour. As it turned out, with unexpected traffice delays, it turned out being a total of 2 hours delay in checkout. My wife and I where very concerned that we would be charged for the extra delayed checkout but the staff worked with me and said that it would not be an extra charge and thanked us for staying with them. I was impressed with the professionalism of the front desk staff. I will stay with them again and will recommend to my friend. Keep up the good work!
January 29, 2013
Rated 5 out of 5 by Adam01 Tampa
The bed was unbelievably comfortable.
Best rest ever
December 31, 2012
Rated 5 out of 5 by CarmenQ Clean hotel
The hotel was very clean.
October 31, 2012
Rated 4 out of 5 by IBME Room
The hotel was beautiful and the staff went above and beyond to accommodate our needs, the only complaint we had is the room. We stayed in number 221 which is right above the kitchen so we heard the loud exhaust fans and a metallic banging all night which kept my husband up for most of the night, he finally gave up at about 4:30am and complained to the front desk who issued breakfast coupons as compensation. The coupons were used by my husband and two grandchildren, my husband said the breakfast was really great and again the staff was wonderful. Room 221 should only be used for storage and not as a guess room, and we would stay at this hotel again.
May 6, 2013
Rated 4 out of 5 by Mark64 A great find
The hotel is in a great location and the bed is extremely comfortable.
December 28, 2013
Rated 1 out of 5 by YYCShaun Horrible Stay
If this had been my first stay with a Sheraton it would have been the last. I am a gold member and was told the club floor was under renovations. I was given a room with a broken desk and every morning the construction crew tried to get into the room.
December 25, 2013