Rated 2 out of 5 by blue92 This hotel has so much potential
The hotel itself is pretty good. The decor is great and most of the staff is friendly. The room is pretty good sized and the central air works a treat. The bed is pretty comfortable for a hotel and free starbucks coffee to boot!
The price at the bar is okay only because it is in the hotel but the food prices are high. IMO the price of the entree should include one small side. It is nice to have a restaurant right in the hotel.
I'm not sure how other hotels around there do it but $7 per day for parking seems excessive... I think if you are a hotel guest you shouldn't have to pay to park there.
The biggest gripe I have is the limited wireless access... being 2012 I would expect a hotel to have wifi access in the rooms. Here there is none. You have to venture to the lobby or pay $10 per day for a wired connection. Since I didn't have a laptop I didn't have the choice. There are no vending machines that I found only what was in the lobby.
May 21, 2012
Rated 5 out of 5 by Happytoo this hotel has alot of great things
The staff here always greet you and are very pleasant. The rooms at the suites are so comfortable and relaxing. There are 2 flat screen tv.s in the room, refrigerator, coffee maker, and the beds are so cozy and comfortable. If you need a clean comfortable pleasant experience, close to the airport for a day or two, this is it.
June 28, 2012
Rated 4 out of 5 by TobysTrip Clean & Friendly
The hotel was clean and the employees were very friendly and helpful. I've stayed in the past and never had a bad experience.
Maintenance sidenote: the wallpaper in my room (510) was coming off the wall by the windows and needs to be glued back and the the window sill was dirty due to the window leaking.
December 15, 2011
Rated 4 out of 5 by jacquib Comfy stay
We've stayed at this hotel a number of times when coming down to Eagles games and have always been very pleased-the staff are friendly and effecient, the rooms are clean, comfortable and quiet. Sheraton Suites is always one of the hotels we consider when coming to this area.
December 30, 2013
Rated 1 out of 5 by Antonio This hotel is a work in progress
When I heard Starwood put in a new manager, I had expectations this property was on its way up. Well it is still a work in progress! The building is shrouded in construction material, there were no signs and navigating was difficult due to the ongoing construction. Inside, I was assigned to a suite on the 8th (lounge) floor, which was nice. The fitness center is tiny, and has zero Nautilus equipment. Breakfast in the SPG lounge was disappointing - the oatmeal was as cold as Aesop's Fable, there were no bananas or fresh berries, and no wheat bread! Unhealthy! When I made suggestions to the new GM, the response was see you next time! Maybe not!
June 11, 2013
Rated 1 out of 5 by CANDYGIRL1129 CHECK OUT
THIS HOTEL I STAYED FOUR YEARS IN A ROW. HOTEL ITSELF NOT BAD. BUT WHEN IT COMES TO CHECKING OUT EVERY YEAR THERE'S A PROBLEM FROM CHARGING MY CARD TWICE TO OVER CHARGING ME!
May 2, 2012
Rated 5 out of 5 by beegee great location
This hotel meets my needs. All of the personnel are wonderful. They recognize me every time & make sure that all needs are fulfilled. I enjoy staying there!
June 11, 2012
Rated 5 out of 5 by Sharon0412 We liked this hotel
We booked it because it is a suite with lots of space. The room is very roomy. The sofa is a little hard and sofa bed is not very comfortable for my daughter, but she preferred that than the snoring noise she would otherwise put up if it was two beds in the same room. There are two sinks and that is very convenient. The room also has a good working area for reading and working on computer.
The staff was very helpful and friendly. The restaurant staff service is extra nice. We had breakfast and food was good.
My only complaint is that the room has a little odor, especially when the air condition has been off and when we just get into the room.
April 18, 2013
Rated 5 out of 5 by RC1234 Thank You
Was a great stay with courteous staff.
May 31, 2012
Rated 3 out of 5 by RufusInHI Its your Typical Average Busy Airport Hotel
I've stayed at the Sheraton Suites Philadelphia Airport Hotel several times over the past few years and the hotel service is consistently average. This is not a Quiet Hotel. All hours of the day the hotels is busy with check-ins and hosting many banquet functions, and for some strange reason many family reunions (thus screaming children playing throughout the lobby and hotel floors). The hotel staff, especially the front desk is overly taxed. This does not bode well for the staff to provide attentive hospitable friendly service. Check-in is always a cattle call, as Customers are quickly processed and treated as a number rather than "Guests". Not sure why they have a dedicated SPG Gold and Platinum check-in lane when no Genuine recognition is provided during the greet and check-in process.
So why do I keep coming back to the same when the hotel rarely recognizes your SPG Membership and your loyalty as a frequent return guest?
LOCATION, Location, Location. The hotel is conveniently located next to PHL Airport with a consistent running shuttle and the rooms are spacious but starting to show their wornability and age. Hotels owner and management should consider HOSPITALITY refresher Training courses for their Front Desk Staff or hiring additonal staff during peak hours/periods.
December 13, 2012
Rated 5 out of 5 by rchrdy Business Made Easier
Together with three business colleagues I spent a week at this property. The staff was first class and not only met but exceeded our expectations for service. We are all experienced business travelers (two of us average 120 nights a year) and to a man we were impressed. Our only complaint was that the bar/lounge area does not serve after 11:00 PM. Normally this would not be an issue, but we were in Philly for a trade show and the business entertainment opportunities often don't arise until after 9 or 10 PM. Still, I absolutely recommend this facility.
November 24, 2013
Rated 2 out of 5 by mattjh Did not meet expectations
I had high expectations when arriving to the Sheraton near the Philadelphia airport. I had previously stayed at the Aloft on a prior visit, and was very impressed. Arriving at the front desk, the lobby is very nice. The front desk staff was pretty incompetent; midway through check in she stops and tells me to hold on to help another customer who had forgotten to bring their credit card. A perfect example of what not to do in a customer service/ hospitality position. More on this later.
The room decor was nice. Some peeling wallpaper here and there, which gives it a tackier/cheap feel than I would have expected, but overall nice and comfortable bed. Room service leaves a lot to be desired; my girlfriend has a dust allergy and was sneezing almost constantly. She is a barometer for airborne dust, and this place was full of it. Even if she wasn't allergic, if you could run your finger across the dresser and see the dust. What is the staff doing here? Obviously they're spending time in the room, but what are they even doing? I know this because a shirt was missing from our room. We found this out when turning in for bed, a pajama shirt was missing. An honest mistake on part of the staff, but what was the worst part was the customer service (or lack thereof).
After calling the front desk, who seemed to totally not care and just wanted to wipe their hands of it, we filed a report with security. The security was helpful, a little smug. They told us to call before 6am on our checkout day. Why do we have to call? Why don't you call us? We called. We still don't have the shirt. Note this.
The last straw is breakfast room service. Do not get this. We paid 60+ dollars for an Ihop style breakfast. Ihop in quality and size (if not smaller). Besides this, the form to order and put on your doorknob was highly misleading. If I check off one american breakfast with scrambled eggs, bacon, orange juice, and wheat toast, does that mean they send a serving of each of those to every person in the room? This is apparently how their minds work. THe breakfast was room temp at best. The staff called about 30 mins after delivering the breakfast to ask how it was. When I said it was cold i was met with a "I see....okay. hmm." Very helpful..why are you even calling me?
After staying at the Aloft and other Philly area hotels, I was expecting a lot relatively from the Sheraton. I was disappointed on almost every level. The staff is incompetent, not very helpful or caring. When I went downstairs to purchase something from the grab and go snacks, I get a big earful of a graphic and violent conversation between a front desk staff (male) and a kitchen worker who appeared to be leaving for the day. Food is overpriced. Location is fine. I just expected so much more. When staying at a starwood establishment you expect your visit to be easy and comfortable. This one has a lot to work on. Keep this in mind when choosing this hotel. It definitely was the low point of my weekend visit unfortunately.
December 14, 2011
Rated 2 out of 5 by Jase Needs Improvement
Although the hotel is currently unde SPG going renovations, my latest experiences on 9--10 May was very unpleasant, and I have already written to Customer Services for SPG. On the day of my arrival, their system was 'down', and the entire hotel was not able to use key cards to enter rooms. My SPG Platinum status was not recognised, and the usual amentities were not provided-for. Also, the "evening snacks" in the Club Lounge consisted of paltry, stale vegetables, a few chunks of cheese, no fruit, and some vegetable looking thing in a steamer tray: not the standard I have experienced with most other SPG properties worldwide!!
June 11, 2013
Rated 2 out of 5 by Castle Go Navy
Just recently stayed at this hotel for the Army Navy game and will not be returning. I am a loyal Starwood guest but was surprised at the service in relation to the price. Restaurant service was horrible and extremely overpriced; $9.50 for a fruit plate that consisted of nothing more than a few slivers of melon and some strawberries. I also had to wait for condiments until another table finished using them because "that was all they had". Staff seemed more focused on chatting with each other as opposed to doing their jobs. Parking booth was malfunctioning all weekend causing delays in exiting. Extremely overpriced for the service received, very disapointing!!!!!
December 12, 2012
Rated 4 out of 5 by ETP27 My Weekend Stay
Overall great hotel and great location, within minutes to the city and right next to the airport! My only complaint is that the hotel completely overbooked the weekend that I stayed there and I was sent to another hotel by the front desk only to have to return back because the room in the new hotel was smoking (I have allergies). After a long drive from Boston and the fact that it was almost 2 am the last thing I wanted to do was be bounced back and forth, I feel this was unacceptable and easily avoidable. On a good note everything else was up to par after the fact (minus the spa which was not working fully).
September 24, 2013
Rated 2 out of 5 by dirtdawg Not the best.
Check in wasn't smooth. The club b'fast was poorly stocked and staff wasn't prepared. When checking out wasn't offered a zero balance reciept and when I asked about the starwood amenty was told that I had received it.
Not the best
December 19, 2013
Rated 1 out of 5 by Lpc3535 Chairs
Both chairs had to be removed from room. One showed remnants from a previous couple. And the other chair had been thrown up on and wiped and dried. We tried to turn the cushion over but it was wy worse under it. We asked f or housekeeping and a manager. The manager never showed. No offer to replace the chairs.
December 16, 2013
Rated 4 out of 5 by Janelle29 Great during week, horrible on weekends
I love this hotel during the work week. It's quiet and the staff is very helpful. The only problem is Friday and Saturday nights there are parties in what seems like every room. There are teenagers running all over the place and adults having what seems like screaming parties until 6am. If you tell the front desk they apologize and say they'll do something about it but it doesn't stop. Every weekend I've ever stayed here, it's the same. The staff doesn't seem to care that some people are here for business purposes-not just to party until dawn. Otherwise, the weekdays are the only time I would recommend to stay here.
April 13, 2013
Rated 4 out of 5 by KentW Amenities
The hotel was very clean and comfortable. They need to add additional snack machines to the vending area. Adding coffee to the lobby especially during the morning hours is needed. This is is a must for people on the go. Internet availability should be covered in the room cost, not an add on..
December 13, 2013
Rated 2 out of 5 by 2002plat Disappointed
I chose this hotel because it was close to the airport. I was disappointed with the overall condition of the lobby and my room; from the carpet to the wallpaper and the curtains, everything looked old and worn out.
This is an airport hotel so I normally expect wear and tear but this hotel really needs improvement.
To top it all off, the shuttle was supposed to leave every 20min. I was in the lobby at 0517 and the shuttle had moved to pick up at the four points hotel in the same parking lot. The check in agent tried to contact the driver as I started to walk to the shuttle. The driver didn’t answer and drove off before I got to the shuttle … the next shuttle didn’t pick up until 0547
November 30, 2012
Rated 1 out of 5 by Nikole215 Customer Service Horrible
First, I was double booked for two rooms and only needed one and only used one now its a problem with me getting a refund...also they ran out of towels,wash cloths and blankets..it was a whole mess
December 9, 2013
Rated 3 out of 5 by Rudy Rude staff/food not up to expectations
The lady who checked me in was amazing. However the others I dealt with were rude. There has to be a different way to get your parking pass stamped. I felt as if I was annoying the lady and then the guy who I asked for validation on my pass. I got my card snatched out of my hand no eye contact. I stayed in a room that had a dirty toilet when I entered. We ordered food from relish. The 4$ fries and 4$ fingerling potatoes were not worth it. The fries were soggy n oily. The fingerling no seasoning. I ordered a burger medium with cheese onion only got and I received a rare burger no cheese with lettuce and tomatoes. All in all a waste of 36$ probably wouldn't come back nor recommend this place.
May 6, 2013
Rated 4 out of 5 by Goose Comfortable and clean.
When you arrive to your hotel in the early morning, after a long day of work, all you can ask for ijs a friendly, accommodating staff and a clean, comfortable room, this is what I get every time I go to the Sheraton Suites at the Philadelphia Airport.
I thank the management for finally putting a printer in the Club. This helps me with the paperwork that I am required to have before my next trip. Now we have to do a better job to make sure it eWorld. Unfortunately, the printers in the club and downstairs were inoperable.
Otherwise a very enjoyable stay!
October 17, 2013
Rated 3 out of 5 by Nala Sneaky Description of Amenities
The hotel itself was fine enough and close to the airport. The "complimentary" internet, as my email confirmation stated under "room amenities", was actually for the lobby, not the room itself. After I complained, the staff was kind enough to give it to me free of charge, but that was sneaky.
They also charged for parking when I did the park and fly package. Again, had I not complained I would have been overcharged.
Were these simple mistakes or ways to try and get more money from guests who pay less attention to their room charges. Not sure, but I walked away with a bad feeling in my mouth.
January 4, 2013
Rated 3 out of 5 by CanuckTraveler Good enough
Having stayed at this property over the course of the last 6 years there has not been many changes to the property and it shows. Its a standard airport hotel so if you are looking for any more than that this is not your hotel. The Lounge used to be much better.
December 3, 2013
Rated 2 out of 5 by Arti This Hotel would be the last option on my list!
We arrived at midnight and front desk agent was "halfway alive". Hotel was very noisy, kids everywhere running, yes this was after midnight. Hotel swimming pool was the disaster, dirty with very very bad ventilation, I felt chlorine on my face and I did not even get in the water, paint falling dawn from the ceiling. Fitness center has very little to offer(no lifting machines just some free weights).Bathroom was poorly cleaned with dirty floor around toilet and dirty grout on the floor and shower wall. Wall paper in the room coming off. Honestly how this Hotel is still a Starwood property.
February 25, 2013
Rated 1 out of 5 by Astrojo Don't stay here unless you're desperate
I've never seen so many up charges on a bill and the pool had throw up in it even after it was called to the staffs attention it was still there later. The hot tub has been broken for months and the noise level while trying to sleep was outrageous!!! The staff could honestly care less about you so I suggest anywhere else. I've stayed at cheep motels that were cleaner and more quiet.
November 25, 2013
Rated 4 out of 5 by dizzymarfa club floor espresso machine
We were driving cross country, so this was a good place to stop, We arrived late, just as the bar/restaurant closing, but they fed us and gave us drinks. bartender very nice. We were traveling with our dog, which was no problem. Loved our room, which was next to club room-so initially worried it would be loud, but it was not. The best though---THE DO IT YOURSELF espresso/latte machine. so great! there was also breakfast and snacks, drinks available 24 hours. only downside was we were looking forward to the hot tub after driving all day; but it was broken. would stay there again.
July 30, 2013
Rated 3 out of 5 by Jimmy12 Rooms
You have a beautiful hotel and for the most part everything was ok, but our room smelled like smoke, and my pillows did also. The smell makes me sick sometimes, that is something that needs to be worked on, and when the front desk says they will get you a cab for 6:00, and then doesn't, that isn't good either. The staff was extremely friendly and helpful to correct their mistake... I would return. Advice, you need to warn your guests of the men in the scaffold, and the time they go to work, nothing like drinkin your coffee and looking out the window and a man waving back at you..
June 26, 2013
Rated 4 out of 5 by John12 atahe check in process needs improvement
Haveing stayed at this location for the past 10 years. i STILL DON'T UNDERSTAND THE CONCERNS AT THE FRONT DESK FOR CHECKING IN. We, my admin assistant, fax, calls, and sends duplicate copies of resevations, which are made in the Month of December. As well as; calling and conversing with front desk staff, and Managers about our stay. Once we have approached the desk, it's still an embarrassing moment, when the fron desk staff has no clue of our previous conversations, faxed documnet materials, etc. If I didn't have copies of those documents, our check in would have been a disaster..
April 28, 2013