Rated 5 out of 5 by Penny Love staying at the Sheraton Hongqiao
I stay at this hotel 4-5 times a year, and the staff is always very friendly and genuinely concerned about my well being. The rooms are clean, and I am always recognized as a SPG guest.
November 1, 2013
Rated 2 out of 5 by DaveC2013 Poor Maintenance
Two different lights did not work, including desk lamp.
November 1, 2013
Rated 5 out of 5 by caishengxiang It's great hotel
Although the hotel has some old, but still maintained a high level service quality
October 31, 2013
Rated 4 out of 5 by Peterlie Recognition to the housekeeping staff
In my last stay, my gold necklace was left in the safe, I didn't realise it until the Sheraton Hong Qiao staff contacted me and told me the valueable personal belonging is found by the housekeep staff and is well taken care by the hotel. It can be returned to my friend or my next stay. In fact, I will come back in one week time, so I just thank his call and help to keep my nacklace. I will return in next week and personally thank their professionalism and great ethical staff. Please also help recognize the good behavior and reward the management and staff. Thank you very much
October 22, 2013
Rated 5 out of 5 by Youngtravel Highly recommendation
This is my 1st time to stay Sheraton Hongqiao, it is a wonderful stay. When I came in your hotel, my 1st impression is clean, elegant and comfortable.
I can feel the hospitality from your doormen, housekeeping and reception staff, they always keep you smile and say Hello to you. Your bed is very comfortable and big business desk is really good for my work. I can feel Sheraton group treats customers in every single details with a 'home-stay' feeling.
October 14, 2013
Rated 4 out of 5 by MiamiVisitor Crazy hotel drivers
Convenient to Hongqiao airport.
Hotel has good service, concierge responsive and prompt.
Hotel Car Service drivers quality varies widely. The driver on our last day in Shanghai was too aggressive and made us feel unsafe in his car. For the fee that the hotel charges us for the car service, the standard of the driver was not acceptable.
October 14, 2013
Rated 2 out of 5 by Zmon Hospitality Services
Fair hospitality services rendered. Could be better
October 4, 2013
Rated 5 out of 5 by Tom43 High standard to affordable prices
High standard hotel with prices that are good in comparison with a very good breakfast buffet that should make all guests happy. Well equipped gym as well.
September 30, 2013
Rated 5 out of 5 by spring2014 decent hotel
This is the most unique Sheraton i've ever seen. Everything here is just too good to be true, the desgin is classic and tasteful, the staff here is quite well trained and elegant. In short, this is a very decent hotel and well maintained.
September 29, 2013
Rated 5 out of 5 by Shane99 Stylish hotel for business travellers
Sheraton Shanghai Hongqiao is a hotel that meets every need of the business traveller, from comfortable rooms to perfect places for meeting business partners.
September 28, 2013
Rated 4 out of 5 by Shanghai2013 Fantastic Super Friendly Front Office Staff
Front Desk, Concierge, Doorman, Chambermaid, Cashier, Waiteress, all super professional and friendly and well trained to make business traveller feel at home. Front desk staff, Molly very warm smile and friendly and super efficient in recognising an SPG member to book my wife and I into the preferred guest floor, First time in Shanghai and very much appreciative of all Sheraton staff for making our short trip a memorable and surprisingly pleasant stay.
September 26, 2013
Rated 4 out of 5 by haha This Hotel has great hosiptality
All th staff of the hotel are very kind and hosiptality.
September 25, 2013
Rated 5 out of 5 by Eli9 Excellent Service
Great business hotel close to Hongqiao Airport & Train Station. Comfortable rooms, nice lounge & management always trying hard to assist
September 23, 2013
Rated 5 out of 5 by Nakane41 Fornt staff
Front staff as well as staff at exective lounge are well-trained and qickly respond to gueast needs.
September 18, 2013
Rated 4 out of 5 by a111 Staff shows professionalism
Please take care that accessories are placed before guests' check in.
September 15, 2013
Rated 5 out of 5 by gzleeyu This hotel is my favorite
This is hotel is my favorite
August 31, 2013
Rated 5 out of 5 by Piys some comment
I found problem about key card.
It could not open the door 2 - 3 times.
Normally when I go aboard, I can get map of city at check in counter of hotel. But I could not see at check in counter of this hotel.
August 29, 2013
Rated 4 out of 5 by Bunge Proximity to my office
The reason we stayed at Sheraton Hong Qiao is the proximity to our office.
August 21, 2013
Rated 3 out of 5 by iAdam Room air conditioning needs improvment
Had been staying in this hotel for quite a number of times this year due the its location. But this summer I realised the air conditioning wasn't working well (room 1814). Hopefully it will get fix soon.
August 21, 2013
Rated 2 out of 5 by Traveller14344 Disappointed
This is one of those hotels that puts the chain of hotels to disgrace. The staff was not ready for my check in. I chose this hotel because my flight would arrive late in Hongqiao and could rest early, instead it took me a while for the staff to find the right room for me. I was even offered a smoking room which i declined. My booking was made way before my check-in, this situation happens only to China managed hotels, not for international chains. Then i was given a suite room with 2 doors, the key can only access one side and it took me a while the next day to get someone to open it for me since i locked one and came out on the other door. The lady who came up to open the door had a very positive attitude though, i would commend her on that. Wasnt able to get her name though. I would advise those who checks in to this hotel to carry your own luggage as it will take eons for them to deliver. This is what happened to me at least until i called to follow up. Hotel is old, but what I was disappointed in was the service.
August 6, 2013
Rated 5 out of 5 by Shimakko Sheraton Hongqiao Shanghai made me feel home!!
I have been a guest of Sheraton Hongqiao Shanghai for 18 years, since it was " Westin Hotel" in 1990s. The hospitality of Sheraton always releases me from home sick. Whitout any doubt, Sheraton Hongqiao Shanghai is always my top choice upon my business trip
August 3, 2013
Rated 4 out of 5 by Nikolaj54 Sheraton Hongqiao
I use this hotel frequently, close to Hongqiao Airport and Pudong Airport, comfortable and relative quiet area, friendly and helpful staff, Western as well as Asian restaurants around the hotel
July 31, 2013
Rated 5 out of 5 stay in Shanghai
i stayed in Pacific Sheraton Shanghai on 28 July 2013
July 31, 2013
Rated 4 out of 5 by Gary1970 Great Service
The front desk provides quick check in and check out, they can remember my last name after several stays, I'm really impressed. The concierge is very friendly, they provide extra effort to make my stay more comfortable and help me on personal business as well.
July 28, 2013
Rated 5 out of 5 by Peteyao Friendly Staff and
Juliet and her staff has done a great job at the front desk taking care customers. Location is great as usual because the close proximity to the airport and train station. Internet speed has improved dramatically from my previous visits.
July 19, 2013
Rated 5 out of 5 by PABOT EXECEEDING EXPECTATIONS
This hotel is great for business because they exceed your expectations, great staff to make you business experience smooth
July 18, 2013
Rated 4 out of 5 by Jayden79 Good experience in this hotel
Great location when you visit west shanghai. It's on near Yan An West Road one of the big road.
The staff was very kindful.
The facility such as bathroom needs to be remodeled cause it is a little old fashioned but all functions are good.
I will come back again when I have a chance to visit shanghai.
July 8, 2013
Rated 5 out of 5 by MISUN Great service.
We will take train at 7am, the hotel help to prepare take out breakfast package
July 6, 2013
Rated 3 out of 5 by Bobby1211 Hotel decor
Hotel is old, but the staff is good and service was nice. Hope the hotel gets new furniture and also the club lounge computers and printers MUST be updated, it is too slow and impossible to print anything.
July 4, 2013
Rated 4 out of 5 by Troy000111 Old but cozy
cannot believe that parking is NOT FREE for hotel guests.
Hotel is old, but very cozy. Like such style.
July 1, 2013