Rated 5 out of 5 by naftdr excellent couldn't have been more delighted
all personal were terrific especially beth and ellen
thank you for making our daughters wedding absolutely perfect
September 12, 2012
Rated 5 out of 5 by DAIL61 WATER, FOOD
The view from my room was beautiful and the atmosphere was friendly. The staff were very nice.
October 25, 2012
Rated 5 out of 5 by Mporcl23 Nice hotel
This is a nice clean hotel, with a friendly hardworking staff.
October 28, 2012
Rated 2 out of 5 by joy37 not great
Well I was in town for a wedding and i have stay at many sheraton hotels this one was not great First, the room location was out of the way up a few stairs and a bit confusing as to its location not being part of the tower . and when we got in the room we found a bug and that was not the only one we saw we saw about three bug when we where in the room there could have been more.Whish there was free wifi so many places offer it now . I'm very picky about my bed and for some reason that the one this i dont care for at sheraton the beds are too hard and the pillows are way tooo soft . our tv was not working great when we where watch it . I usually dont use the coffee maker but this time decide to and it did not work I went down stairs to go get breakfast and let them know and by the time i got back they replace the coffee maker so that was good but it was our last day. i had put the do not disturb sign out and we had housekeeping knocking on our door at 8am when we where still sleeping which i was not happy about at all. I did not like how you could here the person in the next room taking a shower . Also we where hoping to use the pool but it was so dirty and it i guess they closed it not sure if it was under repairs but never saw anyone working on it. I do love the sheraton hotels that i have been too but this might have been the worst not sure if i will be back which stinks since we do have family in Maryland
May 9, 2012
Rated 4 out of 5 by SLM0827 Stayed overnight after a concert
We attended a concert at Merriweather Post Pavilion and stayed at the hotel rather than drive home that evening. Our room was very comfortable and clean. The staff was attentive and helpful. We had all of our meals at the hotel. Dinner in the lounge and breakfast in the restaurant. Food was pricey, but delicious. We took the free shuttle service to the venue and walked back after the concert. Easy walk, and even though it was dark, there were plenty of other guests doing the same thing. Never, for a moment, did it feel unsafe to be walking the streets late in the evening. Definitely would stay again!
July 22, 2014
Rated 3 out of 5 by Valerie88 Inconvenient...Management needs to get organized...
Stayed in hotel for nearly a month for business. Here were my low points:
- Fire alarm went off EVERY SINGLE DAY, usually in the middle of the night. Was told it was a "malfunction".
-Got "checked out" of my room by housekeeping and many of my items discarded on third day of my stay.
-Had to call and request housekeeping or they never showed up.
- When TV didn't get channels, was told the only solution was for me to change rooms. Move 2 buildings over, in 100+ degree heat index.
-The room I was to be moved to was not clean, still debris on the floor, etc.
-Sticking doors, rough patches in vestibules, dumpster near the entrance stank.
July 18, 2012
Rated 2 out of 5 Stink Bugs Gone Wild
My first room I was assigned was like being on the television program called "What would you do?". In order to get to the room you have to go up a staircase with all of your luggage, because there are no elevators to the second floor. The room number 260 something had a disturbing smell once you entered the room. Upon entering the room you immediately see the window to the outside of the property and as you look above the window it appears as though the ceiling is about to cave in - (it look like some severe water damage). This room is in severe need of service and should never be available for accommodation as a Sheraton room offer. I immediately called Guest Services to complain and was told there wasn't another room on the property that had a king size bed and would I settle for a double beds. At this point, I just wanted to be out of the room, even if I had to sleep on a cot in the main entrance. After being transferred to another room which had an elevator and is catered to the SPG - Sheraton Preferred Guest floor I noticed a major difference in the appearance of the room and the smell of the room. The room on the third floor (room 337), did not have the king size bed I wanted because I am a tall person and like a large bed, but I made due with the smaller double beds. The room was much better in appearance and smell than the room I was originally provided. After getting settled, the service of the staff made my stay more enjoyable. There was one more issue I discovered during my stay and even in the room I was transferred to, I noticed an insect invader called the brown marmorated "stink bug". Now this explains the smell I noticed in room 260 something, and now I discovered not one, not two, but three stink bugs in my new room. The Sheraton Columbia Town Center needs a major fumigation and I for one will not stay there again until they fix this problem. If I saw at least three in my room there has to be an infestation of these bugs all over in every part of the hotel. The thought of it makes me chill when you actually see these bugs and think they could be anywhere in the hotel. When I lay down I would like to think a "stink bug" is not under the covers with me or crawling over to lay down with me! I will find other accommodations in Columbia MD on my next visit.
February 15, 2013
Rated 2 out of 5 by JZ168 Hotel needs training
Prior to my arrival, my company had reserved a "Deluxe 1 King Bed" room for me at this hotel. This was stated in my itinerary however when I checked into the room, I discovered 2 double beds instead. I left my luggage in the room and went back to the lobby to inquire about the reservation. Unfortunately to my disappointment, there were no King beds available that night. The receptionist however did find a Queen bed in an Accessible type room and switched the rooms for me. So I went back to the first room to retrieve my entire luggage and drag them across the hotel to the second room. To my dismay, the room was also a double bed. Frustrated, I call them to let them that both rooms were double beds and that I will just settle for the first room since I preferred the layout of the non-Accessible type room.
During my stay, I noticed that Housekeeping kept forgetting to replace my towels so I had to call Guest Services several times to inquire. On the first day, I called to ask for hand towels and body towels. The front desk informed me that they will bring them up. I left the room for a business meeting but when I got back I noticed that only the hand towels were provided. I called the front desk again and informed them that I still need body towels and a floor towel which was also discovered to be missing. Twenty minutes goes by and I received a call from the front desk asking whether I received my towels. I did not so the receptionist went to check on that. Minutes later, Housekeeping did arrive with a stack of towels. The floor towel was still missing but I made do by using one of the hand towels. On the second day, Housekeeping removed the stack of towels I received the day before and left me with one body towel. I was annoyed but again, I made do with what I had.
The last and final day, I was woken up early by Housekeeping entering my room. You would think they have some kind of system in place to know who has checked out of the hotel and who hasn’t. Out of frustration, I called the front desk to leave a voice message with the General Manager. Minutes later, I got a call back from a manager on duty. Unfortunately I had a really long day the day before and I was emotionally drained so I was not able to explain my situation very well and it did not help when the manager asked me whether I had placed the “Do not Disturb” sign outside the door after I asked her why she doesn’t have a better system in place to inform Housekeeping who has and has not checked out of the hotel. Nothing was resolved and I was just left frustrated by the experience I had during my stay at this Sheraton Columbia hotel.
February 8, 2014
Rated 5 out of 5 by MizzMargarita Can't Wait to Come Back
I needed a room at the last minute, and I was lucky that Sheraton Columbia Town Center Hotel had two rooms available, one that I was able to grab. The room was clean and impressive to a T. It was just so comfortable and homey there. The staff was polite, considerate and on point. I requested extra towels because I was going to the pool. After the towels were brought to the room by housekeeping, the frontdesk gave me a call to insure that I got my towels which really impressed me. I would give this particular hotel above excellent ratings across the board and recommend it to anyone. I am will gladly come back here anytime!! :-)
July 22, 2013
Rated 5 out of 5 by Roadhog Great People
Extraordinary people at this location. They have scoured the planet to find individuals of intelligence and natural hospitality who have been well trained to elevate a set of principles into everyday practice. These principles seem to include the guest's convenience and their own personal warmth.
Stars include John, Goshia, and short young fellow with dark hair and a slight european accent, eager to make small problems go away.
(I must score the room-comfort poorly because of a malfunctioning climate control, that the overnight staff 's good intentions and efforts could not fix. I am sure this is anomalous. But it happened.)
March 21, 2013
Rated 2 out of 5 by palbill Personel Less Than Comitted
The housekeeper never took her cell phone off her ear the entire time we saw her on our floor.
The phone operator connected me to the wrong room and woke up one of your other guests.
I called the front desk again and was put on hold for 6 minutes before I gave up.
the carpet was dirty in the dining room.
The dining room was under staffed.
The door to the bath room is splintering.
The shroud on the heater/AC vibrated loudly, waking us up in the night.
The mirror in the elevator had the same smudges on it all three days we were there.
The staff seemed disinterested in attending to guests.
The hotel has a tired look to it.
November 19, 2013
Rated 5 out of 5 by EarlM3Rockers Great place to stay/rock for M3!
I attend EVERY M3 festival and my stays here have been the best of any. I stopped staying elsewhere, in part because of the level of attentiveness of staff and willingness to go the extra mile to make us all feel at home. When we're staying up for two days and nights of concerts, comfort and service is important.
August 31, 2014
Rated 2 out of 5 by Mickey74 This hotel is not comfortable
Room was shabby. Beds are uncomfortable. Pillows provide no support. Bathroom is small for multiple people in room. Common areas were dirty. A room service cart sat in the entrance to our floor for our entire stay and it was so filthy it looks like it has never been wiped down or cleaned. The garbage can just outside of the parking garage (right across from the front of the hotel) was overflowing with trash for the majority of our stay. Bell staff appeared to be nonexistent. This hotel seems as if it has no management on site otherwise these things would have have been noticed and addressed.
July 1, 2014
Rated 5 out of 5 by Alisu Awesome staff that really takes care of you!
I stay at the Columbia Sheraton a lot for work. The hotel is comfortable, very clean, has free internet. But what makes its stand out is the staff! I checked out in the morning and by evening I first realized that I forgot my iPad in the room. I called the front desk and the evening manager, Shirlyne, quickly and efficiently contacted houskeeping, located my iPad, and asked for my address to fedex it to me!! What a relief! Another great staff member is Tyrone, the bellhop, who took me in the shuttle to the office where I work, always accommodating with schedule, always with a smile. Thanks, Shirlyne and Tyrone!
April 26, 2014
Rated 2 out of 5 by Weno Not a great stay
Three people staying in room. Only two towels. Asked for more to be sent up on Friday afternoon. Never came. Had to ask again on Saturday. Finally arrived. Was surprised we had to pay extra for breakfast. Very overpriced. Hotel was noisy. Party/wedding Saturday night. Lots of screaming that could be heard in our room after 11pm. Could also hear the room next door's tv. And finally, our room was never serviced! We left the room at 9.30am Saturday, and when we arrived back at 3pm, it was still in the same state we had left it. No one came to do it that afternoon when we were back. Overall, was VERY disappointed in the hotel! I am in Columbia a couple of times a year. Will never stay here again.
June 23, 2014
Rated 5 out of 5 by NHVisitor Beautiful location and wonderful staff
I had a wonderful stay at your hotel. All of the staff were friendly, helpful, and very professional. The restaurant menu was superb and the food was excellent. Your waitstaff, particularly Janine, made the experience excellent. Your chef is a keeper . Your Front Desk staff were friendly and polite even when it was busy. They treated everyone with respect, without exception.
My room was clean and comfortable. The air was Pure and I appreciated it.
I will DEFINITELY recommend this hotel to everyone I know. Your location is stunning and restful.
Thank you for all of your help.
A New Hampshire visitor
July 22, 2013
Rated 5 out of 5 by Dave099 Great Hotel Better Staff
Just finished a weekend college search in the area with my son. Was amazed by the hotel and the staff. Hotel had everything we needed and the staff was very professional and courteous. I had the pleasure of checking in and out with Sandy at the Front Desk. Sandy made me feel welcomed. Being a SPG member Sandy and the staff went out of their way to make us feel special. Got home tonight and we are trying to figure out when we can go back. Thank you
August 17, 2014
Rated 2 out of 5 by petunia Crummy customer service
sink had huge crack extending across entire bowl
lamp without bulb
room at least five minute walk from check in and no assistance except for luggage, no warning that room is so far away
all notification cards left in room dirty
no liners in garbage pails
note left from manager asking for emails but no response.
room needs touch ups- little cracks in wallpaper, dirt on walls, pulls in carpet, not enough wall sockets - plug for coffee behind huge console so had to move coffee to desk where there are sockets
no explanation of how to get free internet if you are starwood member etc.
all in all mediocre experience
September 15, 2012
Rated 4 out of 5 by BigSpice Great Staff
Very helpful staff. First class...
September 2, 2014
Rated 2 out of 5 by pleasenotagain tired, cold and slightly dirty
Stayed at the hotel for a work conference. Was in what I would call the "old part." No elevator, hairs in my tub and towels, TV didn't work (sound, no picture), shotty paint job (closet and bathroom door were painted but not completely so it was part brown, part primer, the lightswitch didn't work so I had to get it just right for the light to go off and the window was so poorly sealed there was a steady stream of cold air coming in. The bed was comfy and clean... that's about my only positive. Until they do some upgrades, I wouldn't recommend staying here to anyone if you are put in this part of the hotel.
January 30, 2014
Rated 3 out of 5 by LAK61 I had to listen to a dog bark much of the night!
Would you expect a "high end" hotel to allow a dog to bark and keep you awake? Well I would NOT!!! I called the front desk to let them know there was a dog in the room next door and they said they'd come up and check on it. Well, if they did, I am not sure what was done about it because at mid-night I was still hearing the dog bark and "jingle" every time it moved.
August 22, 2014
Rated 5 out of 5 by NewCanaanHector Yet again, our home away from home in the area
We came to Columbia, as we do ever so often along the year and this time the hotel was real busy with a "cheerleading" event. I thought that we would have problems with the noisy youngsters, but we were setup in the lodge and there was no noise at all. Room was well equipped with fridge and microwave and the ONLY criticism would be that Erina at the front desk did not tell us which entrance to use to get to our rooms. We had to walk the whole length of the Lodge, up and down and across several entry points to get to our rooms. It would have been perfect if she had told us to drive to entrance "X", park and then go up a flight of stairs.
Apart from that, everything went perfectly.
July 17, 2012
Rated 1 out of 5 by robole50 customer service
Most of the staff was polite, being a Disabled Veteran I was not given any helped with my luggage after they informed me that the room I was given was at the far end of the hotel. That with the experience of booking the room for a week, only to find that the next day when we went to get back in the room it was rented to someone else. Called guest services to find out what happened, the response was house cleaning said you checked out. Really, house cleaning runs your reservations! Explained that the reservations were for a week the replay was so. However, we can book you a new reservation for the rest of your stay. No thank you!
Strongly recommend you do make reservations at this hotel.
September 11, 2013
Rated 1 out of 5 by Tom303 Disappointing experience
First, the good. The hotel is in a nice setting with a walking path around a pond. So it has some potential. The staff are friendly and helpful.
Sadly the negative far outweighs. The restaurant was pokey, threadbare and loud due to an exhaust fan running above the bar. An Applebee's would have several steps up in ambience. My dinner salad was pretty clearly dumped from a plastic bag and onto the plate. Desiccated and tasteless.
Returning to my room I realized there was periodic, low frequency vibration running through the room. The hotel's maintenance person said it was from equipment mounted on the roof. No way I could sleep with that, so I asked for a different room. To the hotel's credit, they instantly obliged (can't fault their responsiveness).
The new room adjoined that of a rude couple who put on loud music and then had a conversation over the music. That's no fault of the hotel, but the room's lack of sound suppression certainly didn't help matters.
Happily I was there for only one night. This hotel definitely needs a bit of capital investment if it's not going to detract from the Starwood brand.
August 24, 2014
Rated 3 out of 5 by TelaWilson Loud Atrium/Thin Walls
The rooms in the "tower" section of the hotel are on the noisy side. If there are people down in the lobby, the sound travels and echos and can be heard in your room.
We also had a room w/ a door that adjoins another room. We didn't know the people in the other room, but we could hear all of their conversations, we knew which tv show they were watching and could even hear their one-sided phone conversations.
The only reason to stay here is because you can walk to Merriweather Post Pavillion.
July 29, 2014
Rated 2 out of 5 by Bob0331 Terrible food service
Our visit started with an extremely late check in of after 5PM even though we arrived at 2:30.We were attending a wedding and were concerned with getting dressed in time for pictures. Our room was "worn" and dated. My pillow was wet from the air conditioner along with the rug. The Club Level offered nothing but canned sodas and breakfast and coffee were nowhere to be seen at the advertied time.
The dinner that I pre-selected for the wedding was unavailable and the bar was quickly out of white wine.
July 27, 2014
Rated 3 out of 5 by Biomed Average Stay
I recently stayed here for business for 10 days. Upon arrival, the front house staff was not very friendly. After checking in , I had a long long walk to my room. I would not recommend staying in the lodge if you have children or are physically restricted in any way. I went to the restaurant for dinner. The serving staff seemed overwhelmed and it took a long time to get my meal. I ordered the open faced veggie sandwich with a side salad. The sandwich was horrible it tastes gritty and dirty. When I brought this to the servers attention she ignored me. I would not recommend the restaurant to anybody.
The one positive thing I can say is that the housekeeping staff are wonderful. Always willing to go the extra mile, very polite .
June 23, 2014
Rated 2 out of 5 by lenny17 disappointing
The check in line was over 20 minutes long. After getting to the front of the line, we lean red our room was not ready. The staff greeter did wok on the computer to switch our room. When we finally got to the room, we learned that it had not curtains on the window!! We had to shower and change for the wedding and then switch rooms!! This was very inconvenient. The morning breakfast the staff was very slow to accommodate. It took a long time to get coffee. Then after finally getting coffee, we realized they did not give us creamer.
July 14, 2014
Rated 5 out of 5 by reid618 Wedding Party
Reception was GREAT !! Food and Beverages all Top Drawer.Great Rooms,and got them side-by-side.Just too easy! Stayed for 2 nights and got great service from the MGR. Mr.Gianinio.Best Front Desk were Michele and Charlene,also Isaac Kamara in the evening desk.BUT,the BEST of them ALL, was TYRONE the bellman. I could never have handled all the luggage from the 3 women I had to deal with without Tyrone.
August 11, 2014
Rated 5 out of 5 by Joel34 Staff revoew
We have stayed at this property several times and it is tops. The reason is that Joe Giannino, the GM; front desk ..Michele, Doreen, Sandy, Erina, and others; bellmen..Vernon and Tyrone; food service..Ryan, Terri, and otherengineering; and housekeeping staff are outstanding, courteous, efficient, and effective. Always with a smile and willingness to be of assistance. It is not home, but they all have made our stays comfortable.
August 7, 2014