Sheraton Columbia Town Center Hotel

  • 10207 Wincopin Circle
  • Columbia,
  • Maryland
  • 21044
  • United States
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Guests must be 21 years or older to reserve a room.

Rated 3.4 out of 5 by 311 reviewers.
Rated 3 out of 5 by this hotel is in a lovely setting the only thing bad about the room was the bathroom. the sink and faucet were dirty with black mold and really needed a good cleaning. July 28, 2014
Rated 2 out of 5 by Not a great stay Three people staying in room. Only two towels. Asked for more to be sent up on Friday afternoon. Never came. Had to ask again on Saturday. Finally arrived. Was surprised we had to pay extra for breakfast. Very overpriced. Hotel was noisy. Party/wedding Saturday night. Lots of screaming that could be heard in our room after 11pm. Could also hear the room next door's tv. And finally, our room was never serviced! We left the room at 9.30am Saturday, and when we arrived back at 3pm, it was still in the same state we had left it. No one came to do it that afternoon when we were back. Overall, was VERY disappointed in the hotel! I am in Columbia a couple of times a year. Will never stay here again. June 23, 2014
Rated 5 out of 5 by 80th birthday party The customer service was outstanding and the accomodations were excellent! My mom's surprise party was a huge success because of the amazing staff (desk attendants, party hostess, sheraton shuttle driver, event coordinator for waterside resataurant) and beautiful setting. Can't wait to have another event at the Sheraton Columbia Town Center. April 30, 2013
Rated 4 out of 5 by The hotel location is excellent The location is in center of Columbia and there are good restaurants near by. The airconditioner is too noisy that needs to be improved. July 27, 2014
Rated 1 out of 5 by Facility in need of renovation Found rooms with very limited space to place close unless hanging. Two small narrow "desk Drawers? Room overall was clean, just very old and non functional furniture in room and bath. Dining room looks like original furniture from whenever this hotel first built. Seat vinyl or leather cracked and looked poor. July 22, 2013
Rated 5 out of 5 by Love this hotel This will be the 4th year that I have stayed at this hotel while attending a festival at Merriwether. The hotel's location is perfect! I can walk to the pavilion if the weather allows and I absolutely love Clyde's, which is just around the lake. The staff has always been very polite, friendly and more than helpful. The rooms are always clean and if I ever need anything..it is only a phone call away. This particular weekend can cause chaos at the hotel due to the large number of people converging upon it at one time. The staff each year is stellar!! They go out of their way to make sure that every hotel guest is satisfied! And they do all of this with a smile on their face the entire time! The breakfast buffet is superb!! My only con is the continental breakfast in the club lounge. It is very limited. I actually wound up going down and paying for the breakfast buffet!! It was absolutely worth it with the omelets cooked to order. I will definitely return again next year and highly recommend this hotel to anyone traveling in the Columbia area. May 16, 2012
Rated 1 out of 5 by not the typical Sheraton quality The room was quite dated, with uncomfortable beds. I was unnecessarily placed in a room perfectly fitted for wheelchair users. No SPG recognition. On the plus side, the breakfast was quite good, in an area with a great view of the river. June 17, 2012
Rated 5 out of 5 by Great stay! What a nice hotel, full of friendly staff members! Loved Phyllis on the concierge level. She was a fabulous hostess! I was lucky enough to be in the hotel for the managers reception. What a nice touch! I wish I could have stayed longer. October 20, 2012
Rated 1 out of 5 by Old !! Was very disappointed in my recent stay at the Sheraton Columbia. The rooms are very old and need major updating. The rugs are dirty. Switched out of my first room because their was no refrigerator, which should be a stable in any hotel room and the rug was dirty. Got put into the lodge and they had a refrigerator but there was gum stuck in the rug, Gross !!!!! Room was smelly also. The area is awesome. Have never been this disappointed in a Sheraton before July 13, 2014
Rated 3 out of 5 by Could be Nicer this hotel definitely needs an update. I stayed on the SPG preferred floor and was surprised how outdated and loud it was. the walls must be very thin. Not a great value for the money. November 26, 2011
Rated 2 out of 5 by Not overly impressed The rooms in the lodge had an old damp smell. Bathroom/carpet not well cleaned. Saw dogs coming out of several rooms and I was not aware that I was staying in a dog friendly hotel. December 1, 2011
Rated 3 out of 5 by Not what I expected Pros- The location was excellent . Close to everything. Cons- I felt very isolated in the Lodge rooms.So much so.I couldnt just walk to the lobby area to ask for assistance. We were given two bath towels for 4 people. Shower went from warm to cold to very hot during our showers causing my 9yo to yell for help. There was no elevator in the lodge area. We had to make four trips to carry everything. We asked for an upgrade at check-in. We were told we WERE in the best room. It was not a pleasant experience. I did not bother to complain at check-out. I just wanted to get outta there. Such a great location...wish my family had a better experience. March 11, 2013
Rated 5 out of 5 by Beautiful setting What a beautiful location! We stayed at this hotel because of its proximity to Merriweather Pavilion. We could walk to the concert and not have to worry about driving and parking. Would definitely stay at this hotel again. July 22, 2014
Rated 2 out of 5 by Staff needs training Front desk staff didnt include club lounge on keys. They didnt the time before either. When I asked, she stated only for Platinum members which is inaccurate. Gold also receives the perk.. She did proceed to include include it but made me feel guilty and I had to look it upto be sure. The bill wasn't under the door or emailed. When I called to get it emailed, it took 4 tries for them to spell a 5 letter word correctly. At the end no thank you, no sorry, just a "you will receive shortly and hung up". Which FYI didnt come and I had to call back again and repeat. Still hasn't arrived as if this post. Very low level of competence at this hotel September 4, 2013
Rated 1 out of 5 by Papers please.... The hotel will kick you and your family to the gutter if you lose your drivers license while you travel. Even if you are a preferrred member, and have stayed at the hotel for business in the same month. The front desk clerk first lied, saying that it was required to validate my credit card (which it is not, since I can pay on-line). Then I offered to pay cash, and the lie was exposed. The second lie, offered by the manager was that government ID is required by law, which is definetly not true. I stayed at an other hotel in the area just fine w/o having a drivers licence. With ethics like these who can trust the hotel if anything goes wrong? August 11, 2012
Rated 5 out of 5 by Shining stars in the hotel industry! My daughter was having surgery at Howard County Hospital that lasted hours longer than it was scheduled. Coming from Hagerstown Md it was to late after surgery to drive home. I talked with the security guard at the hospital about sleeping arrangements.They didn't have overnight sleeping for her husband and myself! But he did tell me about a Sheraton minutes from the hospital. I myself worked for the Sheraton in Hagerstown for 10 years so I new I wanted to stay there! It was 11:00 pm and I had been up since 6:00 am that morning.Your staff was great from the front desk to the restaurant as well as housekeeping! Thank you for a wonderful stay!! March 3, 2013
Rated 5 out of 5 by Clean and comfortable The room was exceptionally clean and the bed and other amenities were comfy and cozy. The view from my room was great. Nice place. November 12, 2012
Rated 5 out of 5 by hotel Everything was very pleasant. Staff was very nice. it was a nice arrangement since the event we attended was being held there. October 23, 2012
Rated 3 out of 5 by Older property My room felt dirty and old. The bed was not very comfortable and the remote didn't always work. Not worth $109 a night. June 13, 2012
Rated 5 out of 5 by excellent couldn't have been more delighted all personal were terrific especially beth and ellen thank you for making our daughters wedding absolutely perfect September 12, 2012
Rated 5 out of 5 by Welcomed Rest Very good place to stay if you're in the Columbia, MD area. Very helpful and pleasant staff. The rooms are large, comfortable and quite. We would definitely stay at the Sheraton again. July 22, 2014
Rated 5 out of 5 by WATER, FOOD The view from my room was beautiful and the atmosphere was friendly. The staff were very nice. October 25, 2012
Rated 5 out of 5 by Nice hotel This is a nice clean hotel, with a friendly hardworking staff. October 28, 2012
Rated 3 out of 5 by Average Stay I recently stayed here for business for 10 days. Upon arrival, the front house staff was not very friendly. After checking in , I had a long long walk to my room. I would not recommend staying in the lodge if you have children or are physically restricted in any way. I went to the restaurant for dinner. The serving staff seemed overwhelmed and it took a long time to get my meal. I ordered the open faced veggie sandwich with a side salad. The sandwich was horrible it tastes gritty and dirty. When I brought this to the servers attention she ignored me. I would not recommend the restaurant to anybody. The one positive thing I can say is that the housekeeping staff are wonderful. Always willing to go the extra mile, very polite . June 23, 2014
Rated 1 out of 5 by Hotel Needs Serious Help I was a guest in this hotel several times over the past ten years (my last stay was in 2010), but I will not ever go back after my most recent stay. The facilities are badly in need of repair - multiple areas in the 'extension' building leak water directly into the facility when it rains (including the entrance foyer and exercise room). All features are extremely worn (carpet in room is out of control, door jams have been reinforced in a very haphazard manner, paint peeled & flaking on all windows and surfaces, etc.) . The exercise room was attrocious - only the very brave or very desperate patrons used it. I realize that facilities get worn down over time, but the state of this hotel is well beyond what I have come to expect from Sheraton. I was very disappointed. I would have checked out if it was going to be a longer stay for me, but had already unpacked by the time I realized how bad it was, so decided to gut it out and pretend I was a private back in the army (in the early 1980s). July 17, 2014
Rated 2 out of 5 by not great Well I was in town for a wedding and i have stay at many sheraton hotels this one was not great First, the room location was out of the way up a few stairs and a bit confusing as to its location not being part of the tower . and when we got in the room we found a bug and that was not the only one we saw we saw about three bug when we where in the room there could have been more.Whish there was free wifi so many places offer it now . I'm very picky about my bed and for some reason that the one this i dont care for at sheraton the beds are too hard and the pillows are way tooo soft . our tv was not working great when we where watch it . I usually dont use the coffee maker but this time decide to and it did not work I went down stairs to go get breakfast and let them know and by the time i got back they replace the coffee maker so that was good but it was our last day. i had put the do not disturb sign out and we had housekeeping knocking on our door at 8am when we where still sleeping which i was not happy about at all. I did not like how you could here the person in the next room taking a shower . Also we where hoping to use the pool but it was so dirty and it i guess they closed it not sure if it was under repairs but never saw anyone working on it. I do love the sheraton hotels that i have been too but this might have been the worst not sure if i will be back which stinks since we do have family in Maryland May 9, 2012
Rated 3 out of 5 by Inconvenient...Management needs to get organized... Stayed in hotel for nearly a month for business. Here were my low points: - Fire alarm went off EVERY SINGLE DAY, usually in the middle of the night. Was told it was a "malfunction". -Got "checked out" of my room by housekeeping and many of my items discarded on third day of my stay. -Had to call and request housekeeping or they never showed up. - When TV didn't get channels, was told the only solution was for me to change rooms. Move 2 buildings over, in 100+ degree heat index. -The room I was to be moved to was not clean, still debris on the floor, etc. -Sticking doors, rough patches in vestibules, dumpster near the entrance stank. July 18, 2012
Rated 2 out of 5 by Hotel needs training Prior to my arrival, my company had reserved a "Deluxe 1 King Bed" room for me at this hotel. This was stated in my itinerary however when I checked into the room, I discovered 2 double beds instead. I left my luggage in the room and went back to the lobby to inquire about the reservation. Unfortunately to my disappointment, there were no King beds available that night. The receptionist however did find a Queen bed in an Accessible type room and switched the rooms for me. So I went back to the first room to retrieve my entire luggage and drag them across the hotel to the second room. To my dismay, the room was also a double bed. Frustrated, I call them to let them that both rooms were double beds and that I will just settle for the first room since I preferred the layout of the non-Accessible type room. During my stay, I noticed that Housekeeping kept forgetting to replace my towels so I had to call Guest Services several times to inquire. On the first day, I called to ask for hand towels and body towels. The front desk informed me that they will bring them up. I left the room for a business meeting but when I got back I noticed that only the hand towels were provided. I called the front desk again and informed them that I still need body towels and a floor towel which was also discovered to be missing. Twenty minutes goes by and I received a call from the front desk asking whether I received my towels. I did not so the receptionist went to check on that. Minutes later, Housekeeping did arrive with a stack of towels. The floor towel was still missing but I made do by using one of the hand towels. On the second day, Housekeeping removed the stack of towels I received the day before and left me with one body towel. I was annoyed but again, I made do with what I had. The last and final day, I was woken up early by Housekeeping entering my room. You would think they have some kind of system in place to know who has checked out of the hotel and who hasn���t. Out of frustration, I called the front desk to leave a voice message with the General Manager. Minutes later, I got a call back from a manager on duty. Unfortunately I had a really long day the day before and I was emotionally drained so I was not able to explain my situation very well and it did not help when the manager asked me whether I had placed the “Do not Disturb” sign outside the door after I asked her why she doesn’t have a better system in place to inform Housekeeping who has and has not checked out of the hotel. Nothing was resolved and I was just left frustrated by the experience I had during my stay at this Sheraton Columbia hotel. February 8, 2014
Rated 5 out of 5 by Perfect for Wedding Guests and Functions Although our daughter's wedding was at a nearby house of worship, we arranged for our out of town guests to stay at the Sheraton Columbia Town Center Hotel. The night before the wedding we held a pre-wedding reception in the beautiful Lake View space, and the morning after the wedding we had a farewell breakfast in the lovely Merriweather room. The food at both functions was excellent and attractively presented. The service was friendly and professional. All guest accommodations were attractive and very well maintained. June 26, 2014
Rated 2 out of 5 Stink Bugs Gone Wild My first room I was assigned was like being on the television program called "What would you do?". In order to get to the room you have to go up a staircase with all of your luggage, because there are no elevators to the second floor. The room number 260 something had a disturbing smell once you entered the room. Upon entering the room you immediately see the window to the outside of the property and as you look above the window it appears as though the ceiling is about to cave in - (it look like some severe water damage). This room is in severe need of service and should never be available for accommodation as a Sheraton room offer. I immediately called Guest Services to complain and was told there wasn't another room on the property that had a king size bed and would I settle for a double beds. At this point, I just wanted to be out of the room, even if I had to sleep on a cot in the main entrance. After being transferred to another room which had an elevator and is catered to the SPG - Sheraton Preferred Guest floor I noticed a major difference in the appearance of the room and the smell of the room. The room on the third floor (room 337), did not have the king size bed I wanted because I am a tall person and like a large bed, but I made due with the smaller double beds. The room was much better in appearance and smell than the room I was originally provided. After getting settled, the service of the staff made my stay more enjoyable. There was one more issue I discovered during my stay and even in the room I was transferred to, I noticed an insect invader called the brown marmorated "stink bug". Now this explains the smell I noticed in room 260 something, and now I discovered not one, not two, but three stink bugs in my new room. The Sheraton Columbia Town Center needs a major fumigation and I for one will not stay there again until they fix this problem. If I saw at least three in my room there has to be an infestation of these bugs all over in every part of the hotel. The thought of it makes me chill when you actually see these bugs and think they could be anywhere in the hotel. When I lay down I would like to think a "stink bug" is not under the covers with me or crawling over to lay down with me! I will find other accommodations in Columbia MD on my next visit. February 15, 2013
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