Rated 3.6 out of 5 by 154
Rated 4 out of 5 by lsrtravel June 11 stay
Issue w/ Breakfast - was to be delivered between 7:15-7:30. At 7:30 I was told it was on the way. 12 minutes later, nothing. I called to cancel & they said there was an issue with the computer & receipt print out. Not really an excuse for being late & making me late. They did comp the breakfast which I didn't have to request & I appreciate that. They should have advised they couldn't make the wi delivery time & provided me an option.
June 13, 2013
Rated 3 out of 5 by SPGLifetime1 Rooms need some TLC
This hotel met most my expecations. However, when when the curtains don't open or when the toilet paper dispenser falls off the wall. It tells me this room needs TLC.
Btw-the staff did note the issue, and apologize for the situation.
June 13, 2013
Rated 5 out of 5 by creampuff Exceptional Service/Wonderful location
I have stayed at this location for the past 6 years evey time I'm in Columbia and will continue to do so. This hotel is the complete package.
June 11, 2013
Rated 3 out of 5 by Dampness Cold and Wet
It rained and was humid out and the air conditioner did not help at all, my room was so humid that everything was damp.
The door to section B was broken.
I don't think I got any thing for being a SPG member.
June 11, 2013
Rated 5 out of 5 by Soccer101 Excellent experience
Angel at the front desk was phenominal! She was very professional and warm hearted. She responded to any request immediately and made us feel like we were the only guest, even though it was a busy holiday weekend. Rooms were clean and double beds were comfortable. We would have liked to see 2 queens put into the next upgrade. The view of the lake was outstanding. Paddle boats available. Need indoor pool.
May 28, 2013
Rated 4 out of 5 by Steve Non Smoking Room
I stayed in room 306 in the Tower. Whoever stayed in the room prior to my stay definitely smoked and the room smelled of smoke. Bedding and bathroom smelled of smoke and I found it annoying. I inquired at the front desk to ask if they had an ozone machine to clean the smell out of the room and the agent did not know what I was talking about. They did change out the bedding but the room still smelled of cigarette smoke. The facility definitely needs an ozone machine since the widows do not open to air out the room.
May 25, 2013
Rated 1 out of 5 by mbc66 Looks can be deceiving
Hotel is in a beautiful setting and our room looked lovely. We were there for a five day training also taking place in the hotel. On the second day there was a stink bug in the bed and later that night we found 7 around a crack in the window. The front desk did move us to another room but did not seem apologetic. In the next room the bathtub did not drain when we showered. When we checked out and told the young woman all this she did not seem at all concerned. This was not the experience I had expected from a Sheraton.
May 18, 2013