Rated 5 out of 5 by Joel34 Staff revoew
We have stayed at this property several times and it is tops. The reason is that Joe Giannino, the GM; front desk ..Michele, Doreen, Sandy, Erina, and others; bellmen..Vernon and Tyrone; food service..Ryan, Terri, and otherengineering; and housekeeping staff are outstanding, courteous, efficient, and effective. Always with a smile and willingness to be of assistance. It is not home, but they all have made our stays comfortable.
August 7, 2014
Rated 5 out of 5 by Britt4va Wedding Guest
I stayed at the hotel while in a wedding and the staff made it possible that we were all on the same floor not to far from each other. The hotel is very clean and provides a calm atmosphere for any occasion.
August 4, 2014
Rated 5 out of 5 by Wenny Excellent customer service
I stayed at the Sheraton Columbia Town Center last night with my 2 young daughters. Upon check in I was welcomed by a very friendly staff member and she gave me 2 key cards to my room as I had requested and gave me simple directions to the room. When we got to the room which was not a far walk, but a lot for my daughters who were carrying their own overnight bags, neither of the keys worked to open the door. We walked back to the desk and the same staff member greeted us immediately. She was very apologetic and reissued 2 new keys. Once we got to the room the second time, same problem. We walked back one more time and I asked to have a staff member walk to the room with us to ensure the keys worked so we would not have to make the walk back a third time if they did not work. Instead, she moved me to a closer room in the main part of the hotel so she could see me enter the room from the front desk and know if I got in. That was good enough for me. The keys worked that time and we dropped our stuff off and left for the evening to meet some family. I never thought much about the key issue after that. When I got back to the room later that night, I walked in to find a tray with a bottle of wine, 2 juice boxes and an assortment of snacks along with a note from the front desk staff member apologizing and welcoming us again to the hotel.
I was very pleased that the staff was concerned enough about making my stay enjoyable that they went out of their way to send me the tray of goodies. I would definitely recommend this hotel and next time I am in the area, I will be back.
August 3, 2014
Rated 3 out of 5 by TelaWilson Loud Atrium/Thin Walls
The rooms in the "tower" section of the hotel are on the noisy side. If there are people down in the lobby, the sound travels and echos and can be heard in your room.
We also had a room w/ a door that adjoins another room. We didn't know the people in the other room, but we could hear all of their conversations, we knew which tv show they were watching and could even hear their one-sided phone conversations.
The only reason to stay here is because you can walk to Merriweather Post Pavillion.
July 29, 2014
Rated 3 out of 5 by LloydChristmas Scenic Business/Shopping Hotel
This hotel is in an excellent location. There is a Whole Foods next door. Columbia's mall is within walking distance, but you do have to cross a busy road. There is a nice pond to look at and walk/jog around. There are neatly-designed paddle boats for the kids, and a handful of restaurants very close by if you opt to eat outside the hotel. The crab cakes were delicious at the hotel. The only problem I encountered was the smell of the rooms. I moved to a different room after smelling mildew in the first. The second room also smelled of mildew, but I decided to tough it out. Later, I found that the A/C unit was leaking inside the room.
July 28, 2014
Rated 3 out of 5 by Franke No water
Hotel staff shut down water at 10:00am in morning and did not inform us. Could not shower or use bathroom had to make other plans to shower. This should have been posted in lobby, sent to phone in room, sent via email. This really did ruin are stay
July 28, 2014
Rated 3 out of 5 by Barbarareporter this hotel is in a lovely setting
the only thing bad about the room was the bathroom. the sink and faucet were dirty with black mold and really needed a good cleaning.
July 28, 2014
Rated 2 out of 5 by Bob0331 Terrible food service
Our visit started with an extremely late check in of after 5PM even though we arrived at 2:30.We were attending a wedding and were concerned with getting dressed in time for pictures. Our room was "worn" and dated. My pillow was wet from the air conditioner along with the rug. The Club Level offered nothing but canned sodas and breakfast and coffee were nowhere to be seen at the advertied time.
The dinner that I pre-selected for the wedding was unavailable and the bar was quickly out of white wine.
July 27, 2014
Rated 4 out of 5 by Chedder32 The hotel location is excellent
The location is in center of Columbia and there are good restaurants near by. The airconditioner is too noisy that needs to be improved.
July 27, 2014
Rated 2 out of 5 by Chickie0331 Hotel Property needs a facelift
Starting from the run down parking garage to the rooms, and the hallways on the way to the fitness center, things look grungy, run down and overall just dirty. The staff was extremely helpful and pleasant when I had to change rooms due to a pet smell that was unacceptable, my new room was comfortable, but not on the club level I paid for. It can be a great facility if given a complete facelift and cleaning of all carpeting/walls.
July 25, 2014
Rated 4 out of 5 by SLM0827 Stayed overnight after a concert
We attended a concert at Merriweather Post Pavilion and stayed at the hotel rather than drive home that evening. Our room was very comfortable and clean. The staff was attentive and helpful. We had all of our meals at the hotel. Dinner in the lounge and breakfast in the restaurant. Food was pricey, but delicious. We took the free shuttle service to the venue and walked back after the concert. Easy walk, and even though it was dark, there were plenty of other guests doing the same thing. Never, for a moment, did it feel unsafe to be walking the streets late in the evening. Definitely would stay again!
July 22, 2014
Rated 3 out of 5 by Jo227 Not a good expierence
When i made resv.was given an early check in of 1,went around 1:30 and room wasnt ready so we sat around for about an 1/2hr then went to pay and was told i needed a $50 deposite ,was never told when i made reservation.They did give us a later check out of 1pm.Bathroom on first floor was disusting,diaper on the floor,toilet paper,sinks dirty. Only 1 elevator worked sunday. Room only had a desk chair so one of us had to sit on bed to eat, there was only 1 robe. Monday morning 9am,10am and 12pm maid knocked on door and Do Not Disturb sign was out. Employees very nice, and our view was good and the shuttle was nice for the concert.So only 3 things we liked. My opinion is the hotel really needs a good cleaning and stain removal on carpets and lobby furniture and more chairs in double bed rooms
July 22, 2014
Rated 5 out of 5 by CAPIII Welcomed Rest
Very good place to stay if you're in the Columbia, MD area. Very helpful and pleasant staff. The rooms are large, comfortable and quite. We would definitely stay at the Sheraton again.
July 22, 2014
Rated 5 out of 5 by Mary5555 Beautiful setting
What a beautiful location! We stayed at this hotel because of its proximity to Merriweather Pavilion. We could walk to the concert and not have to worry about driving and parking. Would definitely stay at this hotel again.
July 22, 2014
Rated 1 out of 5 by jrg1 Hotel Needs Serious Help
I was a guest in this hotel several times over the past ten years (my last stay was in 2010), but I will not ever go back after my most recent stay. The facilities are badly in need of repair - multiple areas in the 'extension' building leak water directly into the facility when it rains (including the entrance foyer and exercise room). All features are extremely worn (carpet in room is out of control, door jams have been reinforced in a very haphazard manner, paint peeled & flaking on all windows and surfaces, etc.) . The exercise room was attrocious - only the very brave or very desperate patrons used it. I realize that facilities get worn down over time, but the state of this hotel is well beyond what I have come to expect from Sheraton. I was very disappointed. I would have checked out if it was going to be a longer stay for me, but had already unpacked by the time I realized how bad it was, so decided to gut it out and pretend I was a private back in the army (in the early 1980s).
July 17, 2014
Rated 3 out of 5 by Flo528 The accomdations were comfortable
The hotel rooms are okay. Could use some updating. The staff was outstanding.
July 16, 2014
Rated 1 out of 5 by Columbia20145 Misrepresentation
I had an incredibly poor experience at the Sheraton Hotel in Columbia, MD July 12, 2014. I would NOT recommend this hotel to anyone anymore at this point. I have had good experiences with this hotel in the past, so this is a drastic change in my opinion. The lines at check in/check out were long and I always had to wait at least ten minutes to be serviced. However the worst part of all was that the price was misrepresented (an email I received stated the price was $99 dollars and was then charged $119 at check out). The clerk (Sandy) fixed this discrepancy for two of my friends however she then refused to fix this error for me (it appeared this was at the prompting of her manager/superior who she was having a side conversation with). It clearly to be was about saving a few dollars and not solid customer service. The clerk then had the audacity that I should bother the bride about the contract the morning after her wedding. I was disgusted by this terrible customer service and will not stay at this or any other Sheraton again.
July 14, 2014
Rated 2 out of 5 by lenny17 disappointing
The check in line was over 20 minutes long. After getting to the front of the line, we lean red our room was not ready. The staff greeter did wok on the computer to switch our room. When we finally got to the room, we learned that it had not curtains on the window!! We had to shower and change for the wedding and then switch rooms!! This was very inconvenient. The morning breakfast the staff was very slow to accommodate. It took a long time to get coffee. Then after finally getting coffee, we realized they did not give us creamer.
July 14, 2014
Rated 1 out of 5 by Cheryl0561 Old !!
Was very disappointed in my recent stay at the Sheraton Columbia. The rooms are very old and need major updating. The rugs are dirty. Switched out of my first room because their was no refrigerator, which should be a stable in any hotel room and the rug was dirty. Got put into the lodge and they had a refrigerator but there was gum stuck in the rug, Gross !!!!! Room was smelly also. The area is awesome. Have never been this disappointed in a Sheraton before
July 13, 2014
Rated 5 out of 5 by dianestefanie July Biz Stay
I stay here frequently for business. The hotel is clean, the staff is very, very friendly and helpful, definitely above the average for customer service, and there is a nice walking path behind the hotel. There are plenty of restaurants within walking distance and parking on site. Great choice.
July 11, 2014
Rated 5 out of 5 by retire13 I was very pleased with this hotel
The accomodations were very nice. I would like to mention that Sandy Thomas and Erina Shavers were very helpful. They went over and above my expections to make sure we had the perfect room for the best view over the lake for the July 4th fireworks. I would definitely stay at this hotel again.
July 6, 2014
Rated 3 out of 5 by CJ22 Great hotel but.....
Dirty sheets and towels were a shock. This the first time I experienced this at a Sheraton. The staff was prompt with replacements but the damage was done.
July 6, 2014
Rated 2 out of 5 by Mickey74 This hotel is not comfortable
Room was shabby. Beds are uncomfortable. Pillows provide no support. Bathroom is small for multiple people in room. Common areas were dirty. A room service cart sat in the entrance to our floor for our entire stay and it was so filthy it looks like it has never been wiped down or cleaned. The garbage can just outside of the parking garage (right across from the front of the hotel) was overflowing with trash for the majority of our stay. Bell staff appeared to be nonexistent. This hotel seems as if it has no management on site otherwise these things would have have been noticed and addressed.
July 1, 2014
Rated 2 out of 5 by Jazz2014 Horrible Experience
We checked into the hotel and we were shocked at the accommodations. We are SPG members and there were no upgrades offered because that particular hotel only has one suite. I have never heard of a hotel having only one suite. The rooms are small; the furniture was full of stains and worn. I felt like I was staying at a cheap motel. We asked to speak with the hotel manager and she explained the hotel plans to have some renovations done in the near future. We explained how unsatisfied we were with the hotel and we were looking elsewhere to stay. There were no efforts put forth to convince us to stay.We checked in early spent most of the time trying to find another room and met with the manager to find better accommodations. We decided to leave the hotel and they charged us $100 for the few hours spent in the room. I am very unhappy with the response we received and furthermore, the appearance of the hotel. My expectations of a Sheraton are higher than what we experienced. We stayed at a Sheraton in Roanoke Virginia, the staff was helpful and the hotel’s appearance met our needs/expectations. If you looking for a quick stay, the atmosphere (beat up furniture) is not important to you, this location is your place.
June 26, 2014
Rated 5 out of 5 by Parents0fBride Perfect for Wedding Guests and Functions
Although our daughter's wedding was at a nearby house of worship, we arranged for our out of town guests to stay at the Sheraton Columbia Town Center Hotel. The night before the wedding we held a pre-wedding reception in the beautiful Lake View space, and the morning after the wedding we had a farewell breakfast in the lovely Merriweather room. The food at both functions was excellent and attractively presented. The service was friendly and professional. All guest accommodations were attractive and very well maintained.
June 26, 2014
Rated 4 out of 5 by Allen90 Overall experience was great
Hotel staff was excellent and very friendly and helpful.
I stayed in room 234 and only complaint or suggestion I have is bathroom sink is very slow in draining water. Maybe some liquid plumber needs to be poured down the drain in bathroom sink.
Also toilet flushed slow.
The location of the hotel is excellent. Very convenient to great dining and shopping.
Surrounding area and lake are beautiful.
June 25, 2014
Rated 5 out of 5 by Zee2731 Everything to perfection.
Staff eager to please. Outstanding
services. Well kept exterior.
June 24, 2014
Rated 2 out of 5 by Weno Not a great stay
Three people staying in room. Only two towels. Asked for more to be sent up on Friday afternoon. Never came. Had to ask again on Saturday. Finally arrived. Was surprised we had to pay extra for breakfast. Very overpriced. Hotel was noisy. Party/wedding Saturday night. Lots of screaming that could be heard in our room after 11pm. Could also hear the room next door's tv. And finally, our room was never serviced! We left the room at 9.30am Saturday, and when we arrived back at 3pm, it was still in the same state we had left it. No one came to do it that afternoon when we were back. Overall, was VERY disappointed in the hotel! I am in Columbia a couple of times a year. Will never stay here again.
June 23, 2014
Rated 3 out of 5 by Biomed Average Stay
I recently stayed here for business for 10 days. Upon arrival, the front house staff was not very friendly. After checking in , I had a long long walk to my room. I would not recommend staying in the lodge if you have children or are physically restricted in any way. I went to the restaurant for dinner. The serving staff seemed overwhelmed and it took a long time to get my meal. I ordered the open faced veggie sandwich with a side salad. The sandwich was horrible it tastes gritty and dirty. When I brought this to the servers attention she ignored me. I would not recommend the restaurant to anybody.
The one positive thing I can say is that the housekeeping staff are wonderful. Always willing to go the extra mile, very polite .
June 23, 2014
Rated 5 out of 5 by Toni43 Wonderful Hotel
This is a very nice hotel. The grounds are beautiful and a wonderful place to walk. The front desk staff (Doreen Hyde, Sandy Thomas and Brigitte Newton) were all very welcoming and helpful. The room was very large and comfortable. The hotel is within walking distance to several very good restaurants.
All in all, I very much enjoyed my stay.
June 17, 2014