Rated 5 out of 5 by summersp49 This hotel is beautiful
Staff very professional and helpful. Staff very knowledgeable in all areas. Food was excellent and very clean.
June 4, 2014
Rated 1 out of 5 by mbc66 Looks can be deceiving
Hotel is in a beautiful setting and our room looked lovely. We were there for a five day training also taking place in the hotel. On the second day there was a stink bug in the bed and later that night we found 7 around a crack in the window. The front desk did move us to another room but did not seem apologetic. In the next room the bathtub did not drain when we showered. When we checked out and told the young woman all this she did not seem at all concerned. This was not the experience I had expected from a Sheraton.
May 18, 2013
Rated 5 out of 5 by Humpty Great location!
The stay was very pleasant. The location right on the river was very nice. The food and services were very good. It was a very nice stay.
June 2, 2014
Rated 1 out of 5 by astromel Skip this Sheraton
Review posted to TripAdvisor and Yelp:
If I could give this hotel a lower rating I certainly would. This is an absolutely revolting hotel. The room was shabby, smelly, had two large dumpsters sitting right beside it. The entrance had rotting wood, peeling paint, standing water. The rug and furniture were dirty, the internet in the room did not work. When I arrived nothing in the room was plugged in so I had to crawl around on the floor (in the dark) to plug in the lamps. The wall paper was peeling and had big sections that had been cut out and replaced with wall paper that did not match in color. The wood ceiling moldings were falling apart. And the entire hotel looked the same. Dirty, grimy, paint peeling, furniture chipped and dirty and the faux wood finish was worn off to bare (cheap) wood. I did not get coffee replaced by the housekeeping. Phone indicated messages, but when I checked there were no messages, and the message light never went off. When I tried to use the business center computer I could not get on because it said my name and room number were invalid. The last time I was here four years ago the entire lobby was under reconstruction, this time the entrance to the hotel is blocked off and under construction, it's a challenge to figure out how to get in, no signs, very inconvenient and dangerous trying to load or unload at the hotel "entrance." I cannot think of a single good thing to say about this hotel. Sheraton should fire their manager at this hotel. DISGUSTING PLACE! Why would any hotel treat "guests" this way? Simply inconceivable.
PS - stink bugs still there, as other reviews describe
June 4, 2014
Rated 1 out of 5 by Gillybo Strong urine and sweaty feet odor throughout the hotel
Got there at 2pm on the off chance that room was ready but it wasn't, totally ok with that because we were early anyway. BUT at that point they knew we were there. We went back at 3pm and were met with a LONG check in line (Zack Brown was playing at Merrideth Pavillion that night) PLUS they had rooms allocated for a Triathlon too so they KNEW the hotel was going to be busy, so they checked EVERBODY IN AT 3pm, with only 2 people checking people in, Very poor planning. THEN finally we get to the fron of the line and I give them my name again (i'd already given it to them at 2pm) and they said the room wasn't ready!!! WHAT, they knew we were here, we'd been hanging around since 2pm. And there was a strong Urine odor and sweaty feet smell throughout the whole hotel, including the room.
June 24, 2013
Rated 3 out of 5 by LOULOU0163 Nice Hotel, Clean, but couldn't keep up with a busy weekend sold out hotel
When arrived late Friday night, I requested a roll away bed when I made my reservation and called to confirm that request. When we arrived to the hotel no roll away bed available my husband had to sleep on the floor for two nights. Not only did we not get the bed. They ran out of blankets, pillows and towels. The staff was very friendly and did what they could with the limited resources they had.
May 27, 2014
Rated 1 out of 5 by TranceMist Not Qualified To Be A Sheraton
The facilities as this hotel are not up to Sheraton standards. This hotel is very poorly managed. I tried repeatedly to have issues corrected by management only to be met with indifference and incompetence. The rooms themselves are sizable but have big noisy air conditioners like you find in a cheap motel. The bathrooms are tiny (must close door to get into shower). The housekeeping staff does not use fitted sheets so they all pull off the edges of the bed as soon as you get in. AVOID THIS HOTEL.
June 28, 2013
Rated 5 out of 5 by Alisu Awesome staff that really takes care of you!
I stay at the Columbia Sheraton a lot for work. The hotel is comfortable, very clean, has free internet. But what makes its stand out is the staff! I checked out in the morning and by evening I first realized that I forgot my iPad in the room. I called the front desk and the evening manager, Shirlyne, quickly and efficiently contacted houskeeping, located my iPad, and asked for my address to fedex it to me!! What a relief! Another great staff member is Tyrone, the bellhop, who took me in the shuttle to the office where I work, always accommodating with schedule, always with a smile. Thanks, Shirlyne and Tyrone!
April 26, 2014
Rated 2 out of 5 by TravelsTooMuch Lackluster
(1) The location was great.
(2) The staff was polite and helpful when contacted.
The Bad / Ugly:
(1) The value was poor.
(2) The bathroom was ridiculously small.
(3) There were multiple maintenance issues including: peeling wallpaper; closet doors that do not easily open and close; a toilet seat with chips and bubbles; and visible chipping/cracking at the bottom of the bathroom door. All of this was in a club level room.
(4) There is little to no SPG recognition.
August 29, 2012
Rated 5 out of 5 by SlickRick This hotel has been in an ideal setting for me.
My sister has lived in Columbia since 1985 and I worked at a Sheraton(Meadowlands) from 1993-2001. I've stayed at the hotel several times and have always enjoyed the comfort and its' locale.
May 29, 2014
Rated 5 out of 5 by fatherofbride great staff and room
We were in town for our daughters wedding. At check in the employee was very friendly and suggested that we may want to move up to the club floor. We did and was well worth it.The morning breakfast was very good. On our last day, the club floor employee asked about the wedding and congratulated my daughter.
The van driver was extremely nice and took us to and from the rehearsal dinner.
The hotel staff made this a great weekend.
May 22, 2014
Rated 3 out of 5 by CorporateDiva Amazing Staff! Rooms need work...
I love the staff at the Sheraton Columbia. I consistently stay for business and every member seems to remember me positively and make me feel like an MVP. My room was sub par. The courtesy toiletries when I arrived were already used. There was no courtesy water and there were paper cups that had been used but were turned over to look like new cups. It made me question the overall cleanliness of the room.
January 17, 2014
Rated 2 out of 5 by Al05 Bad experience compared to other Sheratons
On check in I was told I was staying in the "lodge". Proceeded down the corridor, down six steps and continue down the corridor. With luggage, computer and suit bag, this "hike" was not what I was planning on. Got lost twice. TV and clock radio not plugged in - called twice for repair, no response. Vending/ice areas have no vending. Lamp shade fell into bathroom sink - broke. Complimentary water not left in room last night. Overall this was a bad experience.
May 16, 2014
Rated 5 out of 5 by blue45 80th birthday party
The customer service was outstanding and the accomodations were excellent! My mom's surprise party was a huge success because of the amazing staff (desk attendants, party hostess, sheraton shuttle driver, event coordinator for waterside resataurant) and beautiful setting. Can't wait to have another event at the Sheraton
Columbia Town Center.
April 30, 2013
Rated 1 out of 5 by guest155 Facility in need of renovation
Found rooms with very limited space to place close unless hanging. Two small narrow "desk Drawers? Room overall was clean, just very old and non functional furniture in room and bath. Dining room looks like original furniture from whenever this hotel first built. Seat vinyl or leather cracked and looked poor.
July 22, 2013
Rated 5 out of 5 by travelingrocker Love this hotel
This will be the 4th year that I have stayed at this hotel while attending a festival at Merriwether. The hotel's location is perfect! I can walk to the pavilion if the weather allows and I absolutely love Clyde's, which is just around the lake. The staff has always been very polite, friendly and more than helpful. The rooms are always clean and if I ever need anything..it is only a phone call away. This particular weekend can cause chaos at the hotel due to the large number of people converging upon it at one time. The staff each year is stellar!! They go out of their way to make sure that every hotel guest is satisfied! And they do all of this with a smile on their face the entire time!
The breakfast buffet is superb!!
My only con is the continental breakfast in the club lounge. It is very limited. I actually wound up going down and paying for the breakfast buffet!! It was absolutely worth it with the omelets cooked to order.
I will definitely return again next year and highly recommend this hotel to anyone traveling in the Columbia area.
May 16, 2012
Rated 1 out of 5 by ENTJ not the typical Sheraton quality
The room was quite dated, with uncomfortable beds. I was unnecessarily placed in a room perfectly fitted for wheelchair users. No SPG recognition.
On the plus side, the breakfast was quite good, in an area with a great view of the river.
June 17, 2012
Rated 5 out of 5 by Michelle77 Great stay!
What a nice hotel, full of friendly staff members! Loved Phyllis on the concierge level. She was a fabulous hostess! I was lucky enough to be in the hotel for the managers reception. What a nice touch! I wish I could have stayed longer.
October 20, 2012
Rated 3 out of 5 by StarOne326 Could be Nicer
this hotel definitely needs an update. I stayed on the SPG preferred floor and was surprised how outdated and loud it was. the walls must be very thin. Not a great value for the money.
November 26, 2011
Rated 2 out of 5 by Kelly11 Not overly impressed
The rooms in the lodge had an old damp smell. Bathroom/carpet not well cleaned. Saw dogs coming out of several rooms and I was not aware that I was staying in a dog friendly hotel.
December 1, 2011
Rated 3 out of 5 by Soccer2013 Not what I expected
Pros- The location was excellent . Close to everything.
Cons- I felt very isolated in the Lodge rooms.So much so.I couldnt just walk to the lobby area to ask for assistance. We were given two bath towels for 4 people. Shower went from warm to cold to very hot during our showers causing my 9yo to yell for help. There was no elevator in the lodge area. We had to make four trips to carry everything. We asked for an upgrade at check-in. We were told we WERE in the best room. It was not a pleasant experience. I did not bother to complain at check-out. I just wanted to get outta there. Such a great location...wish my family had a better experience.
March 11, 2013
Rated 2 out of 5 by CK23 Staff needs training
Front desk staff didnt include club lounge on keys. They didnt the time before either. When I asked, she stated only for Platinum members which is inaccurate. Gold also receives the perk.. She did proceed to include include it but made me feel guilty and I had to look it upto be sure.
The bill wasn't under the door or emailed. When I called to get it emailed, it took 4 tries for them to spell a 5 letter word correctly. At the end no thank you, no sorry, just a "you will receive shortly and hung up". Which FYI didnt come and I had to call back again and repeat. Still hasn't arrived as if this post.
Very low level of competence at this hotel
September 4, 2013
Rated 5 out of 5 by Patti52 Shining stars in the hotel industry!
My daughter was having surgery at Howard County Hospital that lasted hours longer than it was scheduled. Coming from Hagerstown Md it was to late after surgery to drive home. I talked with the security guard at the hospital about sleeping arrangements.They didn't have overnight sleeping for her husband and myself! But he did tell me about a Sheraton minutes from the hospital. I myself worked for the Sheraton in Hagerstown for 10 years so I new I wanted to stay there! It was 11:00 pm and I had been up since 6:00 am that morning.Your staff was great from the front desk to the restaurant as well as housekeeping! Thank you for a wonderful stay!!
March 3, 2013
Rated 1 out of 5 by BusinessTraveler2012July Papers please....
The hotel will kick you and your family to the gutter if you lose your drivers license while you travel. Even if you are a preferrred member, and have stayed at the hotel for business in the same month.
The front desk clerk first lied, saying that it was required to validate my credit card (which it is not, since I can pay on-line). Then I offered to pay cash, and the lie was exposed.
The second lie, offered by the manager was that government ID is required by law, which is definetly not true. I stayed at an other hotel in the area just fine w/o having a drivers licence.
With ethics like these who can trust the hotel if anything goes wrong?
August 11, 2012
Rated 5 out of 5 by Linda58 Clean and comfortable
The room was exceptionally clean and the bed and other amenities were comfy and cozy. The view from my room was great. Nice place.
November 12, 2012
Rated 5 out of 5 by Dearie hotel
Everything was very pleasant. Staff was very nice. it was a nice arrangement since the event we attended was being held there.
October 23, 2012
Rated 3 out of 5 by Julie2012 Older property
My room felt dirty and old. The bed was not very comfortable and the remote didn't always work. Not worth $109 a night.
June 13, 2012
Rated 5 out of 5 by naftdr excellent couldn't have been more delighted
all personal were terrific especially beth and ellen
thank you for making our daughters wedding absolutely perfect
September 12, 2012
Rated 5 out of 5 by DAIL61 WATER, FOOD
The view from my room was beautiful and the atmosphere was friendly. The staff were very nice.
October 25, 2012
Rated 5 out of 5 by Mporcl23 Nice hotel
This is a nice clean hotel, with a friendly hardworking staff.
October 28, 2012