Rated 5 out of 5 by Grandmom1 Great choice for R and R
My grown daughter and I are now in the staycation mode, as we care for my mom age 93 and don't want to travel too far. 1 in 6 families care for their elderly parents. This can be draining. So, a few times a year, we now pick a hotel within a couple of hours of our home, help Mom into the car and off we go. The staff is so understanding and kind. They just let you be, just do your own thing. Yet, if you ever need them, they are there. Nice people. Super location, as we stayed in our beautiful room most of the time. Order up! It's great food!! Thanks everybody for helping us thru this difficult time.
May 15, 2013
Rated 5 out of 5 by Nann36 Awesome pet-friendly hotel
This Sheraton hotel was wonderful. The room was very clean and quiet, the staff was super friendly and helpful, the coffee was very good, parking was convenient, and overall the hotel felt safe and well taken care of. The best part was the close proximity to the beautiful 500 acre wetland park, marina and nearby dog park! We will definitely stay here again (and hopefully get a chance to enjoy the nice looking pool area!).
May 14, 2013
Rated 2 out of 5 by Natalie Frequent Stayer - Covered Windows
I am a very frequent stayer at Starwood properties (it's April and I already have 60+ nights this year). When I arrived at the hotel to check in, they did not have a room available for me, but the people in front of me, for some reason, did. But that's fine. What was unbelievable was, at my first stay in the region, my window was completely blocked by plastic paper. I barely got natural light and I had NO view. I would have NEVER booked this hotel had I known, there was not a warning and the front desk would not change my room. I will not be staying at this hotel again, and my experience was unacceptable. I cannot believe I got no notification in advance of my stay.
I should NOT have had to pay my full rate.
April 23, 2013
Rated 5 out of 5 by Doug Great place
Stayed at this hotel after a long drive. Beautiful views of the marina. Spacious room. Club Lounge was great for breakfast as I got to sit out on the balcony overlooking the marina and ate. Will definitely come again.
May 10, 2013
Rated 5 out of 5 by Bookie Good location and hotel
This is the only Sheraton in the area. It's called a resort, but in spite of that, it feels like a smaller, comfortable, friendly hotel. Only 4 floors, nice views, nice food in the Club Lounge. There were no rooms available for an upgrade so we were given a pass to the Club Lounge instead. Actually found that more suitable for our needs...there was substance enough to the evening "appetizers" to make them a light dinner. We didn't use the bar, pool or restaurant. We'll stay here again.
May 7, 2013
Rated 5 out of 5 by VickiSue housekeeping
Overall, the hotel experience was great...our only comment was that our room never was cleaned. On Saturday, we were gone from early morning until 11:30 am. We then returned to the room, put a "do not disturb" sign on the door, until we left at 3:00 p.m. When we returned at 11:00 p.m., we saw our room had never been attended to. It was OK with us, but thought we should mention this to you.
May 6, 2013
Rated 1 out of 5 by bkallo Not the SPG I Know
When I checked in I was given a room on the first floor directly next to an elevator. I stay at Starwood hotels fairly often so I do not understand why the person working gave me this room. This turned into a disaster as this was the loudest room (on NYE especially so). I asked to transfer rooms but was told that there was no availablility. When my fiancee and I were headed to dinner there were a group of teenagers were in front of the main entrance smoking marijuana - our cab driver told the front desk who didnt seem to care. On top of all of that, the internet connection and television was terrible - spotty at best. This stay makes me question why I go out of my way in business travel to stay at starwood properties.
January 4, 2012
Rated 1 out of 5 by Trypy Watch Out For The Pricing
Unfortunately I needed to stop in this area on a long trip, and went I went to the counter to get the price it was $179 for the night. I quickly pulled up the website on my phone and it was only $139! They refused to match it, and when I said I'd just pay for it on my phone they pushed me not to do it saying I'd have to wait around for half an hour or more for the reservation to show up in their system - which is less than ideal at 10pm at night.
I had to stay there and get some rest, but as a frequent traveling I will never again visit Sheraton.
March 23, 2013