Rated 5 out of 5 by Polly101 Very comfortable hotel and friendly staff
I stayed at the Sheraton for a conference and loved it. The pool was great, very clean and surrounded by tropical trees. The conference rooms beautiful and encouraging learning.
Meeting spaces, including for lunch, poster sessions, etc. were great. Location of the hotel convenient - only 3 blocks away from MARTA entrance, lots of restaurants within walking distance. Staff of the hotel was especially friendly and helpful to me and others. I would gladly stay again and would recommend to others without any reservations. Thank you!
August 19, 2013
Rated 5 out of 5 by ECross Sheraton Atlanta
The staff at this Hotel are truly exceptional. Friendly, professional and go out of their way to make your stay a good one. The facilities are really excellent too with a great choice of eating options and there are lots of interesting things to see and do nearby.
November 1, 2014
Rated 1 out of 5 by UnhappyGuest112 Disappointed
The prices for food were outrageous. The food did not taste fresh and they were short staffed so took a long time to get my food or just pay for a quick item. Better off going to the local restaurants and pay around the same amount for fresh quality food. As for the rooms, thin walls, you could hear guest conversations as you walk the hallway. I left my "Do not disturb" sign on the door, however the cleaning staff totally ignored it and went in my room anyway. The parking garage was a bit scary. You'll have to walk through an underground tunnel to get to it, and there is only a small narrow path to walk while cars are passing you going to park. Very dangerous, especially for those that have small children. Not to mention there are no security guards to ensure personal safety.
May 26, 2014
Rated 2 out of 5 by almo57 Needs Improvement
I really tried to be patient with the staff due to the fact that this was a busy convention weekend, but there should be no excuse for what happened. I was told different things by different employees. I was told to arrive as early as possible by one employee the night before only to have to wait from 9 am to 3 pm in the lobby waiting on a room to be ready. First, I was told that they would call me when the room was ready so I could enjoy the convention and then the front desk told me I had to check with the front desk every 30-45 minutes. I felt like I was just getting the run around each time I went and checked. The fact that I spent the better part of a workday in the lobby and not one employee asked me as to why I was in the lobby for so long or if there was something I needed assistance with made me feel very under appreciated as a customer and like I did not matter. The lobby was never crowded with customers and I saw more employees there than I did customers having fun and taking pictures of people dressed up for the convention. I do not recommend staying there at all. To be fair, not all employees were like this. These issues were mainly with the front desk and staff in that area. In my 8 years of going to the convention, this was my first stay at this hotel and this will be my last.
September 9, 2014
Rated 3 out of 5 by Chipperdale83 Nice staff, but had difficulties
Upon arrival, I was double charged. It took three days to resolve the problem and was a huge inconvenience. The staff is very friendly, but it seemed they were training a lot of the staff up front. Someone should possibly know how to resolve issues without having to call someone that needs to call someone else. I made the assumption that the Club floor would have larger rooms. Other than the snacks provided in the lounge, it wasn't worth the expense. The rooms were still small and not the "suite" style I had expected.
August 12, 2013
Rated 4 out of 5 by JeffYYZ Customer Service sets this hotel apart
The hotel offers a product similar to other Sheraton locations, but what truly sets this hotel apart was their customer service.
From the check-in staff, to the service staff at the restaurant, to employees tending to the Club Room and those greeting you at the door, they were all smiles, very personable, and helpful.
In particular, Hana and Tanya at Fandangles were absolutely delightful!
As a Gold member, I was particularly impressed with the banana bread pudding brought as a special treat to our room too.
May 9, 2012
Rated 5 out of 5 by Roadwarrior24 Best Service
I travel all over the country and I can say that the service at this hotel will having me book again and again. I arrived for a romantic getaway with my boyfriend who I have not seen do to my travels. There were some issues with my room. Jillian went out of her way to help me and handled everything quickly without a hiccup. The front door people always had recommendations for food and entertainment. This hotel is one of the few that really value their Platinum guest. Overall an amazing weekend. THANK YOU!!!!
October 2, 2013
Rated 4 out of 5 by JulesBli Everything was wonderful except...
We had a wonderful time during our stay at your hotel. The staff was lovely! We truly had above and beyond service from Gail and especially Tanya in the restaurant. She was truly amazing!
Our only issue was when we had trouble with a noisy neighbor at 1am and had to call 3 times to finally get someone to try to handle the situation. Extreme loudness and the smell of marijuana reeking from their room was more than unpleasant and lack of sleep caused us some trouble with our business the following day.
July 15, 2013
Rated 4 out of 5 by Conniedmny of importance to me, overlooked by hotel
Unfortunately, despite the fact that you have a wonderful facility, my initial exposure upon arrival was woefully inadequate. On three occasions prior to my arrival, beginning in February '12, I personally spoke to someone at the hotel to insure that UPON MY ARRIVAL there would be a rollaway bed in our room. I was assured that there would be. Despite these assurances, when I arrived there was no rollaway in the room and it did not arrive for one hour during which time I did not unpack a single item. Having the bed there was of importance to me----otherwise I would not have called three times prior to my arrival.
Apart from this failure, the housekeeping staff, including Alex, and the Concierge Andre were excellent employees demonstrating their enthusiastic membership in a team concept.
May 17, 2012
Rated 5 out of 5 by SatisfiedLady I felt I was a real VIP
This hotel far exceeded my expectations. First, the SPG employee at check-in had already upgraded me to club level before I asked for it. The room was very comfortable and clean. The food and service in the restaurant couldn't have been any better. Every employee I saw during my stay (whether they were helping me, or just in the area) were very helpful, friendly and happy. This was not my first visit, and it will not be my last. All employees really made me feel like I was important and valued.
January 24, 2014
Rated 5 out of 5 by Denis05 Conference visit
The reception was very welcoming with the staff explaining my rate and facilities available fully and I was still in my room in 5 minutes.
I ate both evenings in the hotel and both times enjoyed first class dining with just the right hint of Southern flavour. Excellent.
The room was what you would expect, clean, functional and well maintained.
My compliments to ALL the staff who added a Southern hospitality in all of the activities I enjoyed during my stay.
I'm looking forward to my next visit.
December 18, 2012
Rated 5 out of 5 by traveler611 Amazing staff
I travel moderately often, but have never felt moved to write a review of a hotel before now. The staff of this hotel though, merits exceptional mention. Every one we encountered greeted us with a smile, words of welcome and assistance, and warm Southern hospitality. We especially enjoyed dining in the 2nd floor lounge, where our waitresses took perfect care of us, and the host checked in to make sure we were happy. To have such service on top of a clean, quiet, well-maintained facility- KUDOS!
November 12, 2012
Rated 5 out of 5 by Norm53 Fabulous Experience
During my last visit to Atlanta, my daughter and I stayed at the downtown Sheraton. This was my first stay at this Sheraton. My daughter has stayed there before and has told me of how much she had enjoyed her stay there. As a Gold level SPG member, I enjoyed the club lounge in the morning and the well equipped work out room. What most impressed me the most was how friendly and helpful the Sheraton staff tried to make my visit a most pleasant one. I look forward to staying there again.
November 17, 2011
Rated 5 out of 5 by Antonio Sheraton Atlanta shines
We had a 2-night return visit over the busy Labor Day weekend, and the Sheraton Atlanta was great. The SPG lounge on the 5th floor, south tower has the best food options of any SPG property in Atlanta. The staff member (Shirley) is a true delight! The hotel staff were all dressed up for Dragon Con, and hotel security kept things nice and quiet during sleeping hours. The property has an indoor pool, an ok workout area, and is very convenient to reach via Peachtree MARTA station.
September 6, 2013
Rated 3 out of 5 by EpiTraveller Convenient, but rundown
I recently stayed at this hotel for a conference and was quite disappointed by what they called the 'club level'. The hallways were dark, the rooms small and stale smelling, and I found several hairs in my bathtub upon arrival. Apparently the hot water was not working one of the mornings in the other tower (I was in the South tower).
The staff were quite friendly and helpful, which made the stay o.k. I would only recommend this hotel for its convenience (very close to Marta).
December 12, 2011
Rated 5 out of 5 by LadyRed Conference attendee
The staff was the best that I have ever encountered! I have attended many conferences. This is the only hotel stay where EVERY staff member I encountered was courteous, sincere, speedy, and went above and beyond. This hotel is now my favorite! I saw the staff run to a woman to assist her with one bag. A gentlemen asked for directions and the staff escorted him - not just give directions. Every staff member I passed made eye contact and spoke to me. Simply amazing!
October 3, 2013
Rated 5 out of 5 by twotoluv Best concierges in the business
My stay was great. The hotel is beautiful and has wonderful amenities. The icing on the cake was the staff, especially the concierge staff. Andre and Kiki were amazing and really made my stay wonderful. Their recommendations on dinner and directions to local sights were top notch.
October 27, 2014
Rated 5 out of 5 by strixbubo CSM Sales Meeting
This was a very well operated meeting that lasted 4 full days and evenings. Your staff made it a smooth, trouble free experience, better than most I've ever experienced. Food was exceptional, from the restaurant to the tables set up for us for breaks. The best part was the people you have working for you. In every instance, every one of your employees showed concern for us and helped resolve any and all problems that might arise. Job Well Done!
January 22, 2014
Rated 1 out of 5 Worst Experience
The lobby was over crowded and we were unable to use the pool because of this. The noise level was terrible. I was assured we would be away from the noise, we were in the south tower but the noise was still in the south tower. I had to explain to my kids why some guests were drinking alcohol in the lobby while we were checking in. Also we had problems parking because of the others guest s were blocking the lot. WAS NOT A FAMILY ATMOSPHERE!!!
June 9, 2012
Rated 5 out of 5 by Petey01 EXCELLENT SERVICE
This hotel defines hospitable. From the moment we walked in the door until seven days later when we left. I enjoyed the room, the restaurants and the staff.
August 7, 2014
Rated 3 out of 5 by Sheilababy Just okay
I think it is ridiculous to charge for wifi today in a hotel. The cost was ridiculous. Also, I could not order breakfast to be delivered before 6:30-6:45 am. My room was in the convention center but I was not attending anything in the convention center so I had to walk a long way for no reason.
July 19, 2014
Rated 5 out of 5 by Marks2012 Traveler's Review
We stayed at the sheridon atlanta hotel from may 11-13, 2012. Everyone made us feel as it was a privilege to help us. Desk clerk checked us in early. Concierge your restraunt crew was great (Ryan the chef and the chelf saturday, as well as our server, Ciera). The room was squeaky CLEAN!!!! We went to purchase coffee early at the snack bar, they were most helpful. The employees deserve 4 stars. I would recommend it to everyone.
July 1, 2012
Rated 5 out of 5 by SJM788 Recommend Hotel for anyone planning an Event!
As an event planner and a Certified Government Meeting Professional (CGMP) I would highly recommend the Sheraton Atlanta to anyone planning an event. The staff was absolutely AMAZING! From the General Manager, Niles Harris, to the Sales staff, Arturo Cruz-Tucker and Erin Wehmer, the Banquet staff Angelica and Chenelle, Andrew and Tom from AV, and a myriad of others, to include Ernest who played the chimes after each break to inform the attendees it was time to reconvene. They diligently took care of all the details and made sure that everything ran smoothly. From the Pre to Post meeting, their professionalism, dedication, and attention to detail truly contributed to the success of our meetings. Our attendees always had something nice to say about the property/staff. Again, thank you for a memorable experience. We look forward to working with your hotel again.
December 20, 2013
Rated 5 out of 5 by Brown569 Great Hospitality and Service
The overall staff was very responsive to our needs. One bellman in particular went above and beyond to extend hospitality and service to my family. Although probably beyond his area of responsibility, he ensured that we had reservations for dinner upon our return to the hotel one evening. My family had a very enjoyable stay.
July 7, 2014
Rated 5 out of 5 by HobbitySue DragonCon at the Sheraton
Not only is this host hotel the home of the Star Trek and British Sci-Fi tracks, the staff are part of the fun during DragonCon, too. It makes the entire experience even more fun to realize that we are bringing our party to those who work that weekend for our benefit. The beds are fluffy and comfortable, the cleaning staff are incredibly patient and friendly, and the restaurant serves delicious food. And mead!
September 3, 2013
Rated 3 out of 5 by Sierra Room for Improvement
When I addressed the unhygenic issues in my bathroom (hairs on walls, and private part hairs on walls) the hotel only offered to have Cleaning Services re-clean the room and a fruit basket. The least that could have been offered is another room or a room upgrade. That is unacceptable and completely disgusting! Beacuse getting my original room was a long enough hassle, I settled for the room I had.
February 12, 2013
Rated 5 out of 5 by kbowe3 Atlanta Sheraton was Superb!
I became very sick during my first night stay. I contacted the front desk for assistance. The staff went out of their way to attend to my needs and make me as comfortable as possible. This is the best customer service I have ever experienced when staying away from home. I am in the process of booking my honeymoon night and will definitely look for a Sheraton to stay at. Sending my sincerest thanks!
November 13, 2012
Rated 5 out of 5 by Black2014 Good Hotel
It's was a really good experience and we enjoy the time there.
August 5, 2014
Rated 5 out of 5 by Laura1014 This hotel has very friendly staff
Upon arrival there was a problem with my reservation, the staff was polite accommodating and helped to solve this issue quickly.
October 27, 2014
Rated 1 out of 5 by Cmj0704 Bad experience
We made a reservation almost a week before our stay in downtown Atlanta. My husband called the hotel to make sure we would have what we reserved (1 queen bed and 1 queen pullout bed) and we were told yes. We also asked about checking in early after explaining why we would be in the Atlanta area. We went by the hotel around 1 and were told we could not check in yet and to come back at the 3 pm check-in time. We were also told a room like we requested would be reserved for us and the staff would make sure it was ready. We came back at 3 and the room was still not ready. We were able to use the pool, but our room was not ready until 5:30! When we finally got in our room it was not what we asked for. It was only 1 King bed. We called the desk to inform them and we were told that was all that was available. Rooms had been double booked and they did not have any others, but they could bring us a twin pull in. I gave this room 2 stars for room comfort and quality of sleep because we had enough places for our family to sleep.
July 10, 2014