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Rated 4.1 out of 5 by 906 reviewers.
Rated 5 out of 5 by Awesome staff and great hotel! There was a wonderful young man outside who took my bags as soon as I got there and the same young man helped me with my bags when I left (I usually have to flag down someone at other hotels). I did not get his name but he was wonderful and so very kind. Tiffany checked me in and she was patient and kind (I had troubles with my reservation). The concierge an African gentleman was attentive to my needs as I was lost a few times. Jeffrey and Savanna from the club lounge were wonderful. They just made me feel at home. My housekeeper Olivia was so very sweet to me. I have not been treated this well in such a long time. Thank you all, you have a spectacular staff at this Sheridan. September 29, 2015
Rated 5 out of 5 by This Hotel was not great it was Beautiful It was three of us two from L.A and one from Atlanta she came from L.A and moved to Atlanta, we had a nice time the staff was off the chain very nice I really felt good I enjoyed myself from the time I step off that plane until I got back on the plane to go home. When we come back that is where I will stay. Thank U for your hospitality. August 11, 2015
Rated 5 out of 5 by clubroom The Staff in the the club room treat their guest like family especially miss Shirly and Jeffery. They make you want to come back. The only thing some of the front end staff could be a little friendlier and atleast try and resolve your questions rather than say I dont know its the night shift they did it and they never left any notes . However I would definately recomment this hotel and i will return. July 28, 2015
Rated 5 out of 5 by Excellent staff, location, and features Spent 4 yrs planning with staff at this hotel for a major Scottish Highland Dancing Championship. Excellent results from the first day to the last. Our 450 person banquet meal in the Grand ballroom was on time, hot, and high quality. Staff very well organized and completed each of our requests in a timely manner. July 28, 2015
Rated 5 out of 5 by I Loved the Experience! Our company's travel agent overbooked several of our team members. The hotel staff stayed calm, friendly and professional. They accommodated everyone and gave many people free meals at their restaurant and discounted their rooms....even though the mix up was not their fault. My room was excellent the staff was beyond helpful. Every single staff member that I had contact with went the extra mile to ensure that I had what I needed. I wanted to check out some restaurants in the area. I was given a list of close by places. Then they gave me a Marta map and gave me detailed instructions on how to get to the restaurant that I chose such as how much the round trip cost would be, all the way down to how far I had to go, and how to get back. They even told me how to get my pass for the train. I ventured alone in a city I had never been to before and made it back to my hotel without incident becus of the directions I was given. I would stay at this hotel again with no hesitation. July 20, 2015
Rated 5 out of 5 by Wonderful...Just Wonderful!!!! Where to start....the staff was the friendliest of any place I've ever stayed!! Always met us with a greeting and an offer of assistance if needed. Prompt service with the valet parking and the bell service....easy and informative check in and out....I can't say enough about the staff being friendly, helpful and professional! The room was excellent....nicely appointed, very clean and comfy bed. Now Fandango, just wow! Excellent meal, drinks, and service! One of the best hotels and restaurants I've ever visited! July 10, 2015
Rated 4 out of 5 by Good Stay in Atlanta This was my children's first time staying in a Sheraton Hotel without me (ages 20 and 23). I gifted them enough points for a free stay - they were so excited and grateful. They traveled to Atlanta for a Book conference. They had an amazing stay except for the five (5) times they needed their room key re-keyed! I trusted the Sheraton to fix everything and the Sheraton was very accommodating - thank you! June 19, 2015
Rated 5 out of 5 by Great Hotel Hotel staff is very professional, great amenities, nice rooms! June 13, 2015
Rated 4 out of 5 by Everything is great except the bar The bar area was unsatisfactory the manager, first initial (K) felt like he could use his method of determining if we had too much to drink after 2 shots and a 4 oz. specialty drink. June 6, 2015
Rated 5 out of 5 by Atlanta Sheraton focuses on customer service The staff at Sheraton Atlanta are top notch. Everyone encountered was friendly and helpful, especially Aaron the bell captain! June 1, 2015
Rated 5 out of 5 by Outstanding service Hotel staff is outstanding. Very caring, responsive, and friendly staff. I stayed here for a large conference. The food and and banquet service was absolutely exceptional. Seamless and perfect. Amazing. June 1, 2015
Rated 4 out of 5 by Great staff -- wish there was a microwave Staff was incredible. Special kudos to Mohammed (Bell Stand) & Derryl (Front Desk). I wish there was a microwave in the room. Restaurant quality excellent (try the Margherita Pizza). May 31, 2015
Rated 4 out of 5 by Welcoming Hotel A welcome group of staff. I slept very well, the room was clean and quiet. Very good location and I think very good value. I will return soon May 15, 2015
Rated 3 out of 5 by Club Lounge not worth extra expense Good location, great staff attentiveness, room very comfortable. But, I paid the extra fee per day for the Club Lounge breakfast and appetizers; we were NOT satisfied with this! The breakfast was little more than what I have received at other hotel chains as COMPLIMENTARY. And, of course, the appetizers were just that, appetizers. Most of the food available was not suitable to my grandchildren who were accompanying me on this stay. I would NEVER recommend this extra expense to anyone. Just bring your own food, use the fridge in your room and the microwave in the deli area (which I never saw). April 27, 2015
Rated 3 out of 5 by Great Bellstaff Corey and Jerome on the bellstaff were fantastic and provided great service. They were friendly and pleasant and helped us to work through an unacceptable check in process. April 20, 2015
Rated 3 out of 5 by Bathroom Needs Upgrading Upon checking in to our room, we used the bathroom to wash our hands and the water in the bathroom sink was scalding hot! It would not cool down and we had to contact maintenance to come up and repair it. Later that evening, and the next morning, the same thing - SCALDING HOT WATER! Customer service is great, but, more attention needs to be on a total upgrade of the bathrooms. We were in an "Accessible" room, with one sink. This was very inconvenient! March 12, 2015
Rated 2 out of 5 by Never Again Got a corner room, nice view but despite turning the heat up very cold. Did not select Green Opiton on check-in but got notice under my door that I had. Went along with it but did not get credit for using the program. I frequently used this hotel due to this sites practice of upgrading Gold member to the Club floor. They are no longer doing this. When I mentioned that is the primary reason for my choosing this hotel that is otherwise less convienient when I travel to Atlanta the clerk suggest I wait till I hit Platinum status then it wont be a problem. She then gave me the Assistant Front Desk Managers card to call. I did. Was placed on terminal hold so I hung up and used the general managers comment line. Front Desk Manager returned the call, I explained to her why I use this hotel. She offered to comp me one day of Club access and would put new keys under my door. Never happened. I contacted the front desk in concern that someone else now had keys to my room. They knew nothing about the new keys and suggested I contact the FD Manager in the morining when she returns. I did, was told that she was not in yet and to check back later. I did a few hours later and was told that she was still not in yet. I asked when I should check back. Only then was told that she was off for the day. I understand that the hotel changed thier policy and that's fine. But also understand that customers choose certain locations based on prior services that stand above the pack. This facility failed accross the board. After this I gave up on getting anything resolved by this management staff and will look elsewhere when I return to Atlanta. February 26, 2015
Rated 4 out of 5 by Great Staff Ma 'Shanda Harrison-Butler Professional, pleasant took the extra time to #1 fix my reservation for me, #2 Show me around the hotel! That was really nice. Never been to Atlanta before, I felt Welcomed. THANK YOU. Jim Ledford: What a great guy! Really got into telling me some neat places to go for dining. Made sure I had a reservation, took care of it for me. I like that. KUDOS! Jeffery Kinnie I hope I have the spelling correct. Jeffery was just great to sit and talk to while I had a chance to use the club access. Very much a gentleman, polite, funny, smart, most of all a sense of humor. From a grateful VA nurse who needed a weekend away! Thank you. Atlanta is full of some really historic information,sites and fun too. Worth the long weekend trip. February 24, 2015
Rated 1 out of 5 by This hotel is a dump and not worth what they charge I stayed at the Sheraton this past weekend, while in town for a cheerleading competition. My reservation was messed up and I was suppose to be there friday through monday. They had me checking out on Sunday. I booked Sunday night seperately throught my husbands business on there corporate rate. I was told I would be able to keep my same room the whole weekend, even with having to have the new reservation for Sunday. I arrived at 3PM friday my room was not ready had to wait for an hour. My room was fairly clean, there was no privacy in my room and I could hear everyone around me. On sunday morning I was told I would have to switch rooms. I then had to wait until a room was ready. My children had to be at convention center to compete. I ended up having to go sit at the omni hotel for 3 hours so my kids could get dressed and ready, as we did not have a room avaialble at the Sheraton and had to move out of ours. On Monday morning on my final checkout, I was over charged for my room. This girl at the desk was rude when I told her I had booked that night under a corporate rate. She then said she would give me a discount on room for all of my inconvenience. I still have not been credited back and I was charged an additional $30 that no one seems to know what for. I will never ever stay at this hotel again. I come to Atlanta often and will never be back here. I also booked my entire gym in this hotel and that will not happen again. Horrible experience and they are thieves! February 17, 2015
Rated 5 out of 5 by Superior platinum service My daughter and I are staying at this hotel for a cheerleading competition this weekend. From the moment we got out of the cab we had exceptional service! The Sheraton Atlanta really made our annual "princess weekend" (filled with cheer and hip hop) an SPG platinum event. I'm a loyal SPG member because of the consistent, quality service hotels like this provide. February 13, 2015
Rated 5 out of 5 by The BEST of the BEST This is real SPG PLATINUM TREATMENT THANKS MASHANDA and the whole crew.. February 9, 2015
Rated 4 out of 5 by Freindliest Staff love Andre, Kiki and Jim- concierge team- very knowledgeable and helpful with local eateries and attractions. Full of fun and laughter. Jason- housekeeping- so very kind. Jerome- bellman- very nice February 6, 2015
Rated 5 out of 5 by Hotel & Staff Exceeded Expectations A++++++++ This Hotel had service with a smile - 100% of time. Spent 2 days and 1 night attending conference in Sheraton Atlanta. The entire time, the hotel staff remained friendly, helpful, and bent over backwards to accommodate a very large clientele. From housekeeping to front desk staff to the hotel manager greeting me by name at check-in. The place was packed, and yet, the staff and hotel were both top-notch. Even when leaving the parking garage, the conference ended and everyone surged to exit - the staff directed traffic, they stood by the parking booth to make sure people could leave quickly, It was so hands-on and kind and beyond the call of duty. Despite the cold, each staff had delivered service with s smile. That says a lot when you are traveling, and find a place that's so welcoming. I'd definitely stay there again, and recommend to my company to hold meetings there. Thank you for making my stay A++++. January 26, 2015
Rated 5 out of 5 by Amazing staff made the stay exceptional! From before the moment I checked in, Paul, the front desk manager, began to make my stay exceptional! He contacted me to be certain that all of my needs would be met. I travel with a service animal (a siberian husky) and I have out of the ordinary needs, such as to having dog bowls ready, amongst other things. Everything was perfect when I arrived. Paul wasn't working when I arrived, but he had arranged to have everyone know that I would be checking in.The front desk and Andre, the concierge, treated me as if I were a celebrity. I felt incredibly special. My entire stay I was treated as if I were the most important guest in the hotel. It was above and beyond!!! Curtis the food and beverage manager (I think that is his title) made sure that in Fandangles, I had a place where my dog and I had a room. Tania the waitress at Fandangles was so friendly, it encouraged me to go to Fandangles virtually every evening. The lounge at the sheraton is wonderful, but since I was in the north tower, it was easier to just go to Fandangles. The food there is amazing!!! The entire Sheraton staff were incredible, bell staff , restaurant staff, and the entire hotel staff including housekeeping. If this hadn't been business and I were able to just relax, this could be one of my best hotel stays ever. (alas work calls) Thanks to everyone for an incredible stay!!! And, I love that you have added the small dog relief area, that is a huge plus to past stays here. January 18, 2015
Rated 5 out of 5 by As a world traveler ..Absolutely the BEST.. World traveler, Platinum SPG member..I stay in hotels a bit like 200 days out of the year, and this was indeed one of the best stays. I, after a few days felt like family and indeed I appreciate that and look forward to coming back to Atlanta again. I am currently in Frankfurt Germany and I feel like I missed my sheraton courtland family :) FRONT DESK: Alexis, Khadejah, Sara, and many more. Greetings from your favorite guest. :) I miss you all loads already. SHERATON CLUB: Mashanda and the crew.. You all made my stay sensational. VALET: Charles and the best crew. BELL CREW: My man Correy and the crew. I write with much great appreciation to you all. I cant not wait to be back some day soon. Cheers January 15, 2015
Rated 5 out of 5 by Great staff!! We have travel to many cities both in the USA and abroad. We have NEVER been to a hotel where EVERYONE on the staff was as friendly!! From the bellmen, to the valet service, to the check in desk, cleaning service, and food service.... EVERYONE was so nice!!! Would definitely stay here again! January 2, 2015
Rated 5 out of 5 by Elite-Platinum Member!!! this is one of the best hotels i have ever stayed at as a elite member i honestly can say this hotel made me feel like family ... and ive stayed at plenty of other hotels and have never been treated so well at this hotel .... The vip manger for the club room for spg members ma-shanda is amazing super nice and allways there when u need her from anything you need she will try her best to provide i allso have to say thanks to (paul) and ms-Brenda at the front desk really made my stay feel welcomed .. THIS HOTEL TRULY CARES ABOUT THERE GUEST NOT ONLY SPG MEMBERS BUT EVERYONE!!!! THANK YOU SO MUCH .... ONE OF TEH BEST HOTELS IVE STAYED AT AS A ELITE MEMBER WITH SPG December 31, 2014
Rated 5 out of 5 by Charming hotel Stayed here one night at Christmas Eve. Got a lovely platinum upgrade to a quiet room, just as I had asked for. Everything was clean and comfortable – except the mini fridge, which clearly had not been cleaned since the last guests had used it. It had yellow stains/liquids all over, yukk. Stayed in the north tower, the lounge (a quite decent one) was in the south towers, which made for a long walk. All in all good value and platinum recognition, would stay here again. December 29, 2014
Rated 2 out of 5 by Trying Situations When we arrived front desk rep was wonderful. However went I visited the gift shop and the cashier attitude was HORRIBLE! The bellmen and valet were extremely nice and professional. The first room we had was horrible it smelled molded and it was stains on the ceiling. We we moved almost instantly however the new room was a bit nicer and cleaner but it was hairs all over the sheets of the second bed and the shower tile was filthy. I was disappointed because I had very high expectations of the Sheraton. Myself and staff was also anger by the fact our rooms were paid in advance by our company but we were still made to pay a 50.00 incidental fee in which the company could have paid this if they were told when making the reservation. And finally did not like the bill to the room process because it was not communicated at all that more is held out of your bank account than the actual purchase. Hopefully updates are coming to the hotel within the rooms and the staff will better communicate to its guest regarding various policies. It wasn't a horrible stay and I would recommend the hotel if it's for a conference or something downtown because of location. December 9, 2014
Rated 5 out of 5 by Responsive attentive staff I was given a handicapped room which I am in comfortable in and the staff quickly found me another room which was actually an upgrade with breakfast included! The hotel restaurant was excellent! Food and service was as great as any fine restaurant I have ever eaten in December 4, 2014
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