Rated 3 out of 5 by Smith2015 I would likely not return to this hotel
My husband and I had a very unpleasant experience at this hotel. While I understand that mistakes happen, how the staff reacts and/or corrects the issue is very telling of their customer service standards.
December 21, 2015
Rated 5 out of 5 by michaela81 check out the club lounge
this has to be my favorite hotel in atlanta. the staff is super nice,especially the attendants in the club lounge. jeffery is super nice and always has a smile on his face.
November 28, 2015
Rated 4 out of 5 by Hlh85 ATL Trip
hotel is ok, but the staff is awesome
November 13, 2015
Rated 4 out of 5 by Reeser Great for the conference
Although the facility was under construction the rooms and room service was good. The conference facilities were also very good for our training and meetings.
November 9, 2015
Rated 2 out of 5 by AN74 Horrible facilities
I was as impressed by the staff as I was disappointed by the facility. The staff was incredibly friendly, responsive and service oriented. They went out of their way to try and ensure a good stay. Unfortunately the facility really lets them down. It is terribly outdated and not a good representation of the Sheraton brand. From the torn front awning to the gloomy and loud hallways, the place seriously needs a renovation.
November 8, 2015
Rated 5 out of 5 by Tee74 Awesome staff and great hotel!
There was a wonderful young man outside who took my bags as soon as I got there and the same young man helped me with my bags when I left (I usually have to flag down someone at other hotels). I did not get his name but he was wonderful and so very kind. Tiffany checked me in and she was patient and kind (I had troubles with my reservation). The concierge an African gentleman was attentive to my needs as I was lost a few times. Jeffrey and Savanna from the club lounge were wonderful. They just made me feel at home. My housekeeper Olivia was so very sweet to me. I have not been treated this well in such a long time. Thank you all, you have a spectacular staff at this Sheridan.
September 29, 2015
Rated 5 out of 5 by Pucca This Hotel was not great it was Beautiful
It was three of us two from L.A and one from Atlanta she came from L.A and moved to Atlanta, we had a nice time the staff was off the chain very nice I really felt good I enjoyed myself from the time I step off that plane until I got back on the plane to go home. When we come back that is where I will stay. Thank U for your hospitality.
August 11, 2015
Rated 5 out of 5 by japc clubroom
The Staff in the the club room treat their guest like family especially miss Shirly and Jeffery. They make you want to come back. The only thing some of the front end staff could be a little friendlier and atleast try and resolve your questions rather than say I dont know its the night shift they did it and they never left any notes . However I would definately recomment this hotel and i will return.
July 28, 2015
Rated 5 out of 5 by Glencoe Excellent staff, location, and features
Spent 4 yrs planning with staff at this hotel for a major Scottish Highland Dancing Championship. Excellent results from the first day to the last. Our 450 person banquet meal in the Grand ballroom was on time, hot, and high quality. Staff very well organized and completed each of our requests in a timely manner.
July 28, 2015
Rated 5 out of 5 by Trayjay I Loved the Experience!
Our company's travel agent overbooked several of our team members. The hotel staff stayed calm, friendly and professional. They accommodated everyone and gave many people free meals at their restaurant and discounted their rooms....even though the mix up was not their fault. My room was excellent the staff was beyond helpful. Every single staff member that I had contact with went the extra mile to ensure that I had what I needed. I wanted to check out some restaurants in the area. I was given a list of close by places. Then they gave me a Marta map and gave me detailed instructions on how to get to the restaurant that I chose such as how much the round trip cost would be, all the way down to how far I had to go, and how to get back. They even told me how to get my pass for the train. I ventured alone in a city I had never been to before and made it back to my hotel without incident becus of the directions I was given. I would stay at this hotel again with no hesitation.
July 20, 2015
Rated 5 out of 5 by BamaMel Wonderful...Just Wonderful!!!!
Where to start....the staff was the friendliest of any place I've ever stayed!! Always met us with a greeting and an offer of assistance if needed. Prompt service with the valet parking and the bell service....easy and informative check in and out....I can't say enough about the staff being friendly, helpful and professional! The room was excellent....nicely appointed, very clean and comfy bed. Now Fandango restaurant....wow, just wow! Excellent meal, drinks, and service! One of the best hotels and restaurants I've ever visited!
July 10, 2015
Rated 4 out of 5 by MDGirl Good Stay in Atlanta
This was my children's first time staying in a Sheraton Hotel without me (ages 20 and 23). I gifted them enough points for a free stay - they were so excited and grateful. They traveled to Atlanta for a Book conference. They had an amazing stay except for the five (5) times they needed their room key re-keyed! I trusted the Sheraton to fix everything and the Sheraton was very accommodating - thank you!
June 19, 2015
Rated 5 out of 5 by JASOND Great Hotel
Hotel staff is very professional, great amenities, nice rooms!
June 13, 2015
Rated 4 out of 5 by Vell411 Everything is great except the bar
The bar area was unsatisfactory the manager, first initial (K) felt like he could use his method of determining if we had too much to drink after 2 shots and a 4 oz. specialty drink.
June 6, 2015
Rated 5 out of 5 by BJC56 Atlanta Sheraton focuses on customer service
The staff at Sheraton Atlanta are top notch. Everyone encountered was friendly and helpful, especially Aaron the bell captain!
June 1, 2015
Rated 5 out of 5 by KellyFromTennessee Outstanding service
Hotel staff is outstanding. Very caring, responsive, and friendly staff. I stayed here for a large conference. The food and and banquet service was absolutely exceptional. Seamless and perfect. Amazing.
June 1, 2015
Rated 4 out of 5 by Novemba Great staff -- wish there was a microwave
Staff was incredible. Special kudos to Mohammed (Bell Stand) & Derryl (Front Desk). I wish there was a microwave in the room. Restaurant quality excellent (try the Margherita Pizza).
May 31, 2015
Rated 4 out of 5 by Rich2809 Welcoming Hotel
A welcome group of staff. I slept very well, the room was clean and quiet.
Very good location and I think very good value. I will return soon
May 15, 2015
Rated 3 out of 5 by Mscici41 Club Lounge not worth extra expense
Good location, great staff attentiveness, room very comfortable. But, I paid the extra fee per day for the Club Lounge breakfast and appetizers; we were NOT satisfied with this! The breakfast was little more than what I have received at other hotel chains as COMPLIMENTARY. And, of course, the appetizers were just that, appetizers. Most of the food available was not suitable to my grandchildren who were accompanying me on this stay. I would NEVER recommend this extra expense to anyone. Just bring your own food, use the fridge in your room and the microwave in the deli area (which I never saw).
April 27, 2015
Rated 3 out of 5 by pmb48 Great Bellstaff
Corey and Jerome on the bellstaff were fantastic and provided great service. They were friendly and pleasant and helped us to work through an unacceptable check in process.
April 20, 2015
Rated 3 out of 5 by Denise1960 Bathroom Needs Upgrading
Upon checking in to our room, we used the bathroom to wash our hands and the water in the bathroom sink was scalding hot! It would not cool down and we had to contact maintenance to come up and repair it. Later that evening, and the next morning, the same thing - SCALDING HOT WATER! Customer service is great, but, more attention needs to be on a total upgrade of the bathrooms. We were in an "Accessible" room, with one sink. This was very inconvenient!
March 12, 2015
Rated 2 out of 5 by Fludoc Never Again
Got a corner room, nice view but despite turning the heat up very cold. Did not select Green Opiton on check-in but got notice under my door that I had. Went along with it but did not get credit for using the program. I frequently used this hotel due to this sites practice of upgrading Gold member to the Club floor. They are no longer doing this. When I mentioned that is the primary reason for my choosing this hotel that is otherwise less convienient when I travel to Atlanta the clerk suggest I wait till I hit Platinum status then it wont be a problem. She then gave me the Assistant Front Desk Managers card to call. I did. Was placed on terminal hold so I hung up and used the general managers comment line. Front Desk Manager returned the call, I explained to her why I use this hotel. She offered to comp me one day of Club access and would put new keys under my door. Never happened. I contacted the front desk in concern that someone else now had keys to my room. They knew nothing about the new keys and suggested I contact the FD Manager in the morining when she returns. I did, was told that she was not in yet and to check back later. I did a few hours later and was told that she was still not in yet. I asked when I should check back. Only then was told that she was off for the day. I understand that the hotel changed thier policy and that's fine. But also understand that customers choose certain locations based on prior services that stand above the pack. This facility failed accross the board. After this I gave up on getting anything resolved by this management staff and will look elsewhere when I return to Atlanta.
February 26, 2015
Rated 4 out of 5 by 1VaNurse Great Staff
Ma 'Shanda Harrison-Butler Professional, pleasant took the extra time to #1 fix my reservation for me, #2 Show me around the hotel! That was really nice. Never been to Atlanta before, I felt Welcomed. THANK YOU.
Jim Ledford: What a great guy! Really got into telling me some neat places to go for dining. Made sure I had a reservation, took care of it for me. I like that. KUDOS!
Jeffery Kinnie I hope I have the spelling correct. Jeffery was just great to sit and talk to while I had a chance to use the club access. Very much a gentleman, polite, funny, smart, most of all a sense of humor.
From a grateful VA nurse who needed a weekend away! Thank you. Atlanta is full of some really historic information,sites and fun too. Worth the long weekend trip.
February 24, 2015
Rated 1 out of 5 by KerriB This hotel is a dump and not worth what they charge
I stayed at the Sheraton this past weekend, while in town for a cheerleading competition. My reservation was messed up and I was suppose to be there friday through monday. They had me checking out on Sunday. I booked Sunday night seperately throught my husbands business on there corporate rate. I was told I would be able to keep my same room the whole weekend, even with having to have the new reservation for Sunday. I arrived at 3PM friday my room was not ready had to wait for an hour. My room was fairly clean, there was no privacy in my room and I could hear everyone around me. On sunday morning I was told I would have to switch rooms. I then had to wait until a room was ready. My children had to be at convention center to compete. I ended up having to go sit at the omni hotel for 3 hours so my kids could get dressed and ready, as we did not have a room avaialble at the Sheraton and had to move out of ours. On Monday morning on my final checkout, I was over charged for my room. This girl at the desk was rude when I told her I had booked that night under a corporate rate. She then said she would give me a discount on room for all of my inconvenience. I still have not been credited back and I was charged an additional $30 that no one seems to know what for. I will never ever stay at this hotel again. I come to Atlanta often and will never be back here. I also booked my entire gym in this hotel and that will not happen again. Horrible experience and they are thieves!
February 17, 2015
Rated 5 out of 5 by CheersPremier Superior platinum service
My daughter and I are staying at this hotel for a cheerleading competition this weekend. From the moment we got out of the cab we had exceptional service! The Sheraton Atlanta really made our annual "princess weekend" (filled with cheer and hip hop) an SPG platinum event. I'm a loyal SPG member because of the consistent, quality service hotels like this provide.
February 13, 2015
Rated 5 out of 5 by AKsaaka The BEST of the BEST
This is real SPG PLATINUM TREATMENT
THANKS MASHANDA and the whole crew..
February 9, 2015
Rated 4 out of 5 by angels33 Freindliest Staff
love Andre, Kiki and Jim- concierge team- very knowledgeable and helpful with local eateries and attractions. Full of fun and laughter.
Jason- housekeeping- so very kind.
Jerome- bellman- very nice
February 6, 2015
Rated 5 out of 5 by VickiT Hotel & Staff Exceeded Expectations A++++++++
This Hotel had service with a smile - 100% of time.
Spent 2 days and 1 night attending conference in Sheraton Atlanta. The entire time, the hotel staff remained friendly, helpful, and bent over backwards to accommodate a very large clientele. From housekeeping to front desk staff to the hotel manager greeting me by name at check-in. The place was packed, and yet, the staff and hotel were both top-notch. Even when leaving the parking garage, the conference ended and everyone surged to exit - the staff directed traffic, they stood by the parking booth to make sure people could leave quickly, It was so hands-on and kind and beyond the call of duty. Despite the cold, each staff had delivered service with s smile. That says a lot when you are traveling, and find a place that's so welcoming. I'd definitely stay there again, and recommend to my company to hold meetings there. Thank you for making my stay A++++.
January 26, 2015
Rated 5 out of 5 by Sandys Amazing staff made the stay exceptional!
From before the moment I checked in, Paul, the front desk manager, began to make my stay exceptional! He contacted me to be certain that all of my needs would be met.
I travel with a service animal (a siberian husky) and I have out of the ordinary needs, such as to having dog bowls ready, amongst other things. Everything was perfect when I arrived.
Paul wasn't working when I arrived, but he had arranged to have everyone know that I would be checking in.The front desk and Andre, the concierge, treated me as if I were a celebrity. I felt incredibly special. My entire stay I was treated as if I were the most important guest in the hotel. It was above and beyond!!! Curtis the food and beverage manager (I think that is his title) made sure that in Fandangles, I had a place where my dog and I had a room. Tania the waitress at Fandangles was so friendly, it encouraged me to go to Fandangles virtually every evening. The lounge at the sheraton is wonderful, but since I was in the north tower, it was easier to just go to Fandangles. The food there is amazing!!!
The entire Sheraton staff were incredible, bell staff , restaurant staff, and the entire hotel staff including housekeeping. If this hadn't been business and I were able to just relax, this could be one of my best hotel stays ever. (alas work calls)
Thanks to everyone for an incredible stay!!!
And, I love that you have added the small dog relief area, that is a huge plus to past stays here.
January 18, 2015
Rated 5 out of 5 by AKsaaka As a world traveler ..Absolutely the BEST..
World traveler, Platinum SPG member..I stay in hotels a bit like 200 days out of the year, and
this was indeed one of the best stays.
I, after a few days felt like family and indeed I appreciate that and look forward to coming back to Atlanta again.
I am currently in Frankfurt Germany and I feel like I missed my sheraton courtland family :)
FRONT DESK: Alexis, Khadejah, Sara, and many more. Greetings from your favorite guest. :) I miss you all loads already.
SHERATON CLUB: Mashanda and the crew..
You all made my stay sensational.
VALET: Charles and the best crew.
BELL CREW: My man Correy and the crew.
I write with much great appreciation to you all. I cant not wait to be back some day soon.
January 15, 2015