Rated 1 out of 5 by Nichole1414 WORST service I have ever received
This was one of the worst hotel stays that I have ever had. I travel weekly and stay in hotels about 3 days a week and by far the worst customer service I have EVER had at a hotel. There was a convention going on with tons of teenagers. At about 10pm on my second night I could not take the partying in the hallways any longer. I knew that I needed to get a good night sleep because I had to wake up at 4am to get to the airport to go to my next city. I went to the front desk to ask to be moved. The woman asked what my problem was. (I will tell you what MY problem is) I let her know about the kids running the halls and she proceeded to tell me that there were kids everywhere. I myself have worked in a hotel and know that it is possible to get things calm if needed. She finally moved me. When I went to my "NEW" room I walked in to find someone else in the room. SERIOUSLY! I went back down and luckily she was not there. The next person I spoke to was very nice and got me into the next room. It was a little quieter BUT the lock on my door did not work so I worried all night about someone else getting moved into my room. Kids were running in the halls and knocking on doors until about 2am. Needless to say I did not get any sleep. I paid $179 to sleep in a hotel room and never was able to sleep because the hotel staff could not get their rowdy guests under control. Unacceptable! When checking out the woman at the front desk did not even say a word when I was telling her how horrible my stay was. She just stood there with a blank stare and never said ONE SINGLE WORD. I have to say this was the WORST customer service that I have EVER had in my life.
April 27, 2015
Rated 2 out of 5 by Roy1952 Room Stay Shearton Birmingham 4/21/2015
Check in took over 2 hours, TV stopped working , Room had a terrible plumbling oder that no matter what we did we could not overcome. I asked for a quitre room instead I was put on a floor with young girls who did noting but loud talking most of the night. Noise in the hallway from young people knocking on doors and runing in hall way outside our room. I doid not sleep more than 2 hours this night. This stay was totally unstaisfactory!!!
April 23, 2015
Rated 5 out of 5 by GG603 Excellent Staff
I just spent a month in Birmingham for work and was lucky enough to be put in the Sheraton. Nice King Suite with a king size bed, microwave, refrigerator, sink and a small countertop.
Check in was flawless. Amber checked me in, she had excellent Customer Service skills. Pleasant, friendly and made sure I was happy with my room. She was a nice start to my month long stay.
The Shuttle bus drivers were wonderful as they drove me to and from work everyday. Joseph, Soloman, Festus, Will, Eddie, and Johnny made my commute to and from work a treat. I had some good conversations! Excellent Customer Service skills! I have stayed at other hotels for a month before and I was never impressed or felt it was worthy mentioning the Shuttle drivers. This time, they are worthy of being mentioned. It was always a pleasure having them drive me to and from the Airport for work. I only wish I could have brought them home to continue to drive me to and from work!
I choose to use the Green Choice so I only had my room cleaned a few times. The few times it was cleaned it was impeccable when I returned to my room, Knowing I was long term she made sure to leave a few extra coffees and such (per my request). When the Housekeeping woman would see me in the hallway she always checked on me and asked me if I needed any clean towels and other things. She was always kind and gave me more coffee, water, anything I needed with her pleasant smile. I was on the 12th floor, Room 1254.
Every day when I came downstairs in the Lobby I was greeted by a happy Staff member. Very nice to see Employees so willing and happy to provide excellent Customer Service.
Although I did not get to see Ms. Shryl very often, when I did see she was always very pleasant. She checked me out today and made sure to check that I was getting all of my points. Again excellent Customer Service.
The location is good. Art Museum is right around the one corner and down the other way restaurants. If you are into walking there are a few cafes a good walking mile and worth the exercise. The DART is also right around the corner if you wanted to use it to get around town.
Thank you Birmingham Sheraton for making my month long stay a very pleasant one!
April 1, 2015
Rated 4 out of 5 by Steve1457 Top notch staff
From the greeting by the valet parking attendant, check in hostess, room service, house cleaning to the security staff throughout the facility I received courteous, proffecional service. My room was 1457, and was very comfortable. My only complaint is the noises during the night. I don't know if it was plumbing sounds or what but it wasn't bad enough to keep me awake. Thanks to ALL of the staff.
March 29, 2015
Rated 5 out of 5 by Dickyjo One of my favorites
We stay at the Birmingham Sheraton as often as we can. It's truly one of our favorites - possibly our favorite. The staff is super friendly and accommodating.
March 24, 2015
Rated 5 out of 5 by davewetump Outstanding Hotel Staff
We were really impressed with the Hotel Staff. They are very good at making sure your stay is the best.
We enjoyed the Club Level amenities and will be back.
March 17, 2015
Rated 5 out of 5 by primus99 This hotel service is AWESOME
We decided to have breakfast in the hotel atrium. Our server Helen was simply wonderful she greeted us with a smile and because of the service she provided to us. My husband and I both decided to have breakfast at the atrium the next morning.
February 21, 2015
Rated 4 out of 5 by DWR61 Sheraton's Food Options are Nice
I stayed at this Sheraton on business, and found the sports bar and the breakfast buffet (two different venues) to have very tasty food. The sports bar seemed a tad overpriced (chicken quesadillas $11.00), but the quesadillas were really good. The breakfast buffet was awesome - had just about anything anyone could reasonable want, and the food was also very good. Also, each morning, different folks took care of me at the buffet (seating me, asking about my coffee/juice preferences, checking for refills or to go's), and they were all the friendliest/nicest folks you could ever find (really!). I'd stay there again just to see their friendly faces at breakfast.
Also, nearby are some other dining options in the Uptown complex - those were great for night-time options.
January 31, 2015
Rated 2 out of 5 by StarwoodObsessed Sooo Slooow
I waited 20 minutes to check in and now I'm waiting an hour for room service. The room is nice and the staff for room service and check-in were very polite and nice, but everything is just so slow. Valet parking man was great, quick and friendly, parking is $22 for the night. There isn't a whole lot around restaurant wise so I'm really stuck waiting an hour, it's noon so I can't image there's too many guests that are in their room at this time.
January 26, 2015
Rated 2 out of 5 by flyspg Noisy room, cold room
As a platinum guest, I was given a room (not a suite) next to the elevator. The noise is there all days and nights.
Also the heater in my room is not working very well, can be only heated to 72 degree.
The Club Lounge is too far away, I need to change elevators to get there.
January 13, 2015
Rated 5 out of 5 by Coachd7 Home away from Home.
The Sheraton staff made our visit seem like home.The smiles and going the extra mile to make us feel at home was appreciated. We thank your staff and Sheraton for making our travel as comfortable as it gets.Thanks and God bless you. Where fluffed pillows are waiting to give you a great nights sleep!!!
December 25, 2014
Rated 5 out of 5 by LindaCald Far exceeded last year's services!
My favorite hotel and I didn't think they could get better - but they did!
Staff personality as a whole is remarkable. Kander, Jeffrey and the unbelievable Shondra in Guest Services. I tried to bring her back with us!! Great job!!
November 26, 2014
Rated 5 out of 5 by NACUBO ACCA
I always enjoy visiting this hotel.
November 26, 2014
Rated 5 out of 5 by Bill9720 Good Stay
Upgraded to a great junior suite. Staff friendly and professional. Room clean and well appointed. Pool great place to relax. Very convienient to downtown. Room on floor specifically meant for travelers that need quiet.
November 25, 2014
Rated 5 out of 5 by Johnson95 My stay at the Sheraton was a wonderful experience.
I thoroughly enjoyed my stay at the Sheraton. From the registration to check-in to my overnight stay could not have been better. The room was most comfortable and the staff, throughout the Sheraton, were more than accommodating. I attend many conferences, but my stay at the Sheraton was excellent.
November 25, 2014
Rated 3 out of 5 by mcb22 Good for Business
This is a good hotel for conferences.
November 24, 2014
Rated 5 out of 5 by EricD99 Great Stay!
I was thoroughly and pleasantly surprised by my stay at the Sheraton B'ham. The front desk staff were attentive and everyone from the valet to the maids were very nice. I will definitely make the Sheraton B'ham my hotel of choice whenever I next travel to B'ham.
November 24, 2014
Rated 3 out of 5 by Belp Wifi
This is not a low budget hotel . Yet the hotel offers no amenities. Nothing and no WiFi. In fact, you block the wifi that comes with my celluar plan. I am a part of 2 groups that are loyal to the Sheraton, Alabama A&M and the 9th Episcopal District AMEChurch but the Sheraton is not loyal to us.
November 23, 2014
Rated 4 out of 5 by msalto Room Odor
Have stayed here numerous times and enjoy the facilities. This time we experienced a sewer gas odor in our room upon returning at night. Asked housekeeping, who was in the hallway at the time, if any of the other surrounding rooms had the same issue. She came into the room and verified the odor and told me I could call down to the front desk. We were much to tired wait for someone to resolve the issue so we just tolerated the smell for the night.
November 17, 2014
Rated 2 out of 5 by DMA2014 Issue with Accounting
We are a company that had (5) guest rooms at the hotel. Despite having a credit card on file for room and tax charges, my guest was charged the entire amount to her personal credit card. It has taken me (5) PHONE CALLS and my own time and energy to get this bill reversed. I guess leaving a message with information and a phone number numerous times is IGNORED at this hotel. You can guarantee that we will not return with our business. YOu may thank Kimerlin or Kimberly in your accounting office for her lack of personal service and follow through for the lost business in the future.
November 14, 2014
Rated 2 out of 5 by NonRoadWarrior Not much happening in the area
I was in Birmingham for a conference, without a car available, so all I had to see was local attractions, which were non-existant.
November 13, 2014
Rated 5 out of 5 by John0001 National Veterans Day
We were treated so well we really didn't want to go home.
November 12, 2014
Rated 4 out of 5 by Capers Great hotel and excellent staff
The staff was very attentive.
November 7, 2014
Rated 4 out of 5 by bigsam mostly good
very impressive and helpful staff.....great room and comfort....$20 plus for breakfast was about twice a reasonable price...was good I will admit.
Small conference rooms not well souindproofed...could not hear my presentation but heard the one in adjoining conference all too well.
November 7, 2014
Rated 5 out of 5 by mychael47 great stay
It was a pleasure staying at your hotel have plans on stay there ever time I come to town !
October 27, 2014
Rated 5 out of 5 by Nixxx Gr 8 place 2 stay
We have stayed @ this property four times now and each time we have enjoyed being there. All staff from the parking lot people, maids front staff & everyone connected with this property R so friendly and helpful. All deserve a raise and congratulations 4 making Sheraton a n excellent place 2 stop.
October 22, 2014
Rated 3 out of 5 by Rocket03 Great Location
This was my worst stay at this property. I was not greeted for being a loyal member and I was assigned a handicap room for some unknown reason. It took way too long to get checked in considering the number of guests to staff ratio waiting to check-in. My room was never cleaned even after I called requesting to have my room cleaned.
October 14, 2014
Rated 4 out of 5 by Eenie Room cold; sink did not drain well
Other than the above, all was fine.
October 13, 2014
Rated 2 out of 5 by South1 This hotel needs updating and staff training
Upon check in, he front desk clerk was disinterested, inefficient and mumbled. After being told that I had access to the SPG Club, neither key would work.
Upon check out, I asked the same clerk for change. She directed me to wait until another clerk was freed up (a good 5-6 minute wait), then nonchalantly walked over to ask for her assistance.
Rooms are in desperate need of updating. Room was stuffy and overcrowded with furniture.
Food was excellent in Casey's Pub.
October 13, 2014
Rated 3 out of 5 by Jennye check-in process very slow as was check-out process
guestrooms were clean, convenient cross-over to convention center, getting car from valet parking took too long.
October 13, 2014