伯明翰喜来登酒店

  • 美国
  • 阿拉巴马州,
  • 伯明翰
  • 小理查德·阿灵顿大道北 2101 号
  • 邮政编码 35203
  • 地图

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Age Requirement Policy

Guest must be 18 years or older with valid identification to reserve a room.

Rated 3.4 out of 5 by 594 reviewers.
Rated 3 out of 5 by Don't Eat at the Sports Bar The food at the sports bar is atrocious. This is an area that needs a huge makeover. Had better food in a high school cafeteria. February 9, 2013
Rated 5 out of 5 by Hotel staff is very helpful. Nathan and other lady on the club floor was outstanding. July 20, 2014
Rated 5 out of 5 by The epitome of Southern Hospitality! Wow, what a wonderful place to stay! Everyone from the bellmen and valets to the front desk folks and concierge couldn't have been nicer! They really made us feel welcome and provided us with some great advice. We were looking for a good place to have dinner and they recommended a restaurant that turned out to be one of the best meals we've had in a long time (and we've had a lot!). Our room was very spacious and comfortable. The breakfast buffet was great and the in-house coffee shop was a plus! When we checked out Jocelyn at the front desk spoiled our dog so much he didn't want to leave! We will definitely be back! June 19, 2012
Rated 5 out of 5 by Caring personnell My family and I (3 adults, 5 children) enjoyed our 2 day stay at Sheraton Birmingham. We had 2 rooms which were very comfortable. We loved the comfortable beds, soft comforters, the many plush towels, the wide screen tvs, floor to ceiling windows with a view of the city, hotel restaurants and last but not least, the exceptional people who work there. We found them all nice, friendly, and caring, with a willing to please attitude which was refreshing. Our requests (a crib, more towels, coffee, room service, etc.) were taken care of immediately, always with a smile. Ms. Lipscomb, 1 of the managers, went out of her way to address a problem we had. Every time we come to Birmingham, which is often, this is where my family will stay! July 11, 2014
Rated 1 out of 5 by Worst hotel stay in years Check in was extremely long even with only 1 other party checking in. There were 3 employees who casually checked in guest. Even concierge was disinterested in severing guest as he talked on cell phone. No hot water for 1 day during stay. Long wait for table in restaurant with few customers and no line of customers waiting for seating. Only bright point was service from Freddy Rivas at check out. He listened to horror story and offered some concessions for lack of quality customer service. October 6, 2013
Rated 5 out of 5 by This hotel has comfortable beds The beds and bedding here were excellent July 20, 2014
Rated 5 out of 5 by Very nice Convenient to civic center. Very clean and great staff. July 20, 2014
Rated 5 out of 5 by Staff demonstrated excellent service recovery Upon arriving in my room there were loud intermittent bumping noises that would make sleeping difficult. Also the complimentary bottle of water had been drank, lid placed back on & left from the last guest. Within about 5 minutes of calling guest services 2 gentlemen from maintenance & 2 bottles of fresh water were delivered to my room. The men helped me move to a quieter room, obtained new room keys & delivered them to me. When we arrived in the new room, it was discovered that the water in that room had also been partially drank. They shared that they would discuss those occurrences with the head do housekeeping. One of the men proceeded to check the TV and other a amenities to ensure that the room met my expectation. I truly appreciated the response. From check-in to check-out the staff of this hotel were professional, courteous and demonstrated a true concern that my experience was a great one. Thank you! March 16, 2014
Rated 5 out of 5 by Untrained Bellman I called the concierge for bell services twice in a 90 minutes, while I waited. I then proceeded downstairs to see if I could use the cart myself which I knew would have been impossible. The front desk personnel referred me to a bellman, Ron who told me that he could not help me since he just promised someone in Room 504 to assist. So I should l look for someone. I went to the Valet guys when the supervisor of Concierge finally asked Aderius to assist me, which he willing did. While going up the elevator with him, there was a lady on the elevator car who seemed to be lost as which meeting room she should be heading to. He, Aderius asked me my permission to accompany her to the appropriate place. When he rtuned, I explained to him that I had been waiting for bell services for more than 90 mins. HE apologized and proceeded to facilitate the task at hand. When we arrive in the lobby, Ron emerged by telling me that he wanted me to know that he is the one who sent Aderius to assist me. What he didn't know is that I was in the presence the supervisor when Aderius showed up. So I chose not to respond to Ron. He then accosted me with a debacle of my ignoring his utterances. I then said to him that he didn't have the respect to have at least apologize for my plight. He simply dismissed me. He stated that he didn't have to apologize for my waiting, since I was not waiting on him. I replied you represent the hotel so you should apologized on behalf of the hotel. He told me he will do no such thing since I was was the least of his problem. I was saying "Nothing, just talking words." Extremely disrespectful! I sought to address this issue with management. I will be wiriting to corporate, regarding Ron, the bellman. Needless to say that I missed my flight. The front desk staff was phenomenal!!!! July 21, 2014
Rated 5 out of 5 by Welcome Back Kenya at the front desk greeted me with, "Welcome back, Mr. (my last name)" before I said hello or identified myself. Nice touch! Billy, David, and Candace also extended a warm welcome back and a "we're glad you're here" from the hotel sports bar. Gretchen in the sales department always ensures our corporate travelers are cared for beyond our expectations. The Sheraton Birmingham is our Magic City home away from home! January 22, 2012
Rated 4 out of 5 by Nice hotel This was a nice hotel but fell somewhat below my expectations considering it's a Sheraton and the price. July 18, 2014
Rated 1 out of 5 by Never again at Sheraton when I called Sheraton tried to charge me $60.00 more than the advertised price. For Alabama's largest hotel to only have 2 check in clerks with a line of 15 people waiting was ridiculous. Availability of a parking pass was never disclosed and upon complaining I was rudely told that they didn't have to tell me a pass was available. At the lounge it took 15 minutes to get a drink and appetizers came without dishes or silverware. Did I mention housekeeping was still in the room when we entered. no refrigerator and wifi is $10:00 a day. who charges for wifi anymore. the hotel is old, dirty and needs upgrades. Worst hotel experience I have ever had June 23, 2014
Rated 4 out of 5 by Future Reservations Reservations for a future date was refused because of some activity during the lask weekend in October 2014. Confirmed that rooms were available but could not use starpoints. I thought SPG members would be considered if rooms were available and there was no blackout period. Very disappointed because I tried online, at the front desk, and via inhouse reservations. July 15, 2014
Rated 4 out of 5 by Could do better with SPG Plat Upgrades Overall, a mediocre experience on this stay. Not bad by any means, but not great. No suite or other meaningful upgrade offered to SPG Platinum member. Sluggish bell staff and valet responsiveness. Staff was friendly and nice. June 29, 2012
Rated 1 out of 5 by Horrible experience for 100 bucks per night valet takes over 30 mins food is over priced had to call for housekeeping housekeeping brought fresh linen in garbage bag no one greeted us when we walked in... JC i believe is his name... he sucks as a front desk assoc, August 20, 2013
Rated 3 out of 5 by Disappointed The Check in experience was great. Staff was responsive and courteous. The room however, was disappointing. The window insulation was hanging from the frame, the furniture in the room was damaged, and the wall covering was damaged in several places. July 14, 2014
Rated 1 out of 5 by Ridiculous how horrible the staff and management were I pulled up and the valet were so overbearing i literally felt violated. trying to grab my keys grab my purse etc. i said i got it, and still he continued. I heard the same complaint from others at the conference. I was then directed the longest way possible over to the convention center and put on the wrong floor and i was pulling a 65lb booth. i had submitted a credit card authorization form to put on file. i confirmed it when i arrived. i went into the store and i said i want to put it on my room. the young man working was very ugly and said you can't were not affiliated with the hotel and started to put my drink up. I said i'll pay for it i still want it. then the first morning i ordered breakfast the man delivered the food and said no card on file. this was 6:30 in the morning. i said yes there is he stood in my room with the room door shut on the phone for 10-15 minutes working on why he didn't see the card. i was very uncomfortable! the next day i ordered in the evening and again the same issue. how would you like to pay for this mam? i said there's a card on file and was more aggravated and the lady said ok and left. then when i was trying to check out and get my folio at 6:00 or so in the morning the lady at the desk said you have room charges i said yes and i have a card on file. again she searches doesn't find it. i said well i need to get on the road i need the card run and i need the receipt and my folio. she said she couldn't close out the account she would have to send it to me. i travel a lot and have never anywhere in the country had so many problems, and the same issue over and over again. horrible horrible experience!!!! May 15, 2014
Rated 1 out of 5 by Sheraton Birmingham, AL I was disappointed with the room in general. No amenities, wifi charge, outside of bathroom tub was dirty, ice machine on my floor was out of order all weekend. Valet parking was slow to bring my car. June 14, 2014
Rated 3 out of 5 by Hotel Stay The overall stay was okay. I was not Impressed with the room. It was not up to what I think a Sheraton should be. The hotel tried to charge me for internet access (which I declined to pay for 9.98) The room service was not up to par and they got my order wrong. I was not impressed. June 9, 2014
Rated 5 out of 5 by Staff The doormen were very patient and helpful, particularly a young man named Josh whose last name I do not know. He is from Birmingham. He was very helpful when I was tired and cross and not finding how to get into the parking garage. I echo this as regarding the check-in and check-out procedures. The staff handling this were very professional and friendly and made me feel very welcome and at home. This is important at any hotel, and the Sheraton Birmingham can be proud of its staff. I also appreciate the free use of the Internet at the hotel. This is not a standard at all hotels, and it is appreciated for those of us that do not have laptops. September 4, 2012
Rated 4 out of 5 by Guest services is great We were initially given a room near the ice machine (and the preteens running back and forth to it) with a view of the atrium. So I called to see if it was possible for us to change rooms. Pat in guest services deserves a gold star! Not only did she accommodate our request, she called us back after a couple of minutes so we wouldn't worry she had forgotten about us. Then, she personally delivered our key to us and walked with us so we would know where our next room was located (and it had a HUGE window facing the outside). Pat also gave us good tips on where to find a bite to eat nearby. It is rare for anyone to take the time for face-to-face interaction today and we appreciate her doing so! June 23, 2014
Rated 1 out of 5 by Overpriced This is the 2nd time I've stayed at this hotel and it will be my last. The prices in this hotel are ridiculous and border on theft. I was charged $5 for a pint of milk - (a pint of milk!) and a glass of wine was $9! These prices are higher than they are in major markets such as New York! In addition, there is no express chck out - you have to wait in line, which takes about 20 minutes. Never again, there's a new hotel next door and that's where I woulkd recommend. August 8, 2013
Rated 2 out of 5 by Not staying here again Too many negatives to warrant another stay. Shuttle service from airport took an hour. Shuttle to the airport was supposed to leave every half hour. I waited through two half hour periods, no shuttle, ended up taking a cab, cost $20. Signed up for the Green service to be environmental. Didn't realize it meant no cleaning service at all. Beds weren't ever made, trash never removed. Nearly $20 for a continental breakfast buffet, did it once. too expensive for what you get. TB remote didn't work well, mute button didn't keep the sounded muted, came back on. turn down the volume and the volume would raise back up to previous volume on its own. June 7, 2014
Rated 3 out of 5 by Details My sink drained very slow; also the toilet seat was broken. Both issues that housekeeping should have noticed over 4 days. Bed was not changed out entirely; just made with the existing sheets. Here for the deer expo helping a friend. Been in the hotel industry for 36 years. Needs improvement. Menu selection in Casey's very limited. Service there very good; bartenders excellent. Beer tower is ridiculous, You are wasting money there like mad. fix it. July 23, 2013
Rated 4 out of 5 by Hotel Staff made you feel at home Our stay started with Jocelyn checking us into the hotel, she was very patient and worked with us to make sure we got the best room available. Secondly, their was a small bar in the lobby where the bartendar was very friendly and slowed the day down to a relaxing pace. Lastly, the Atrium restuatrant had a great wait staff and was very acoomodating and pleasant. Overall, it was not the hotel, but the staff that made my stay enjoyable. February 20, 2012
Rated 1 out of 5 by Bad Experience I was at your hotel for a convention on April 19-21. When I arrived the lady at registration was very rude. I spoke with a manager and he took care of that. On Thursday night 2 doors down from me a dog barked all night. On Friday night a group of teens next door played and screamed all night. I called security twice and it did not stop. It went on until 4:45 in the morning. Then the dog started again on Saturday evening. I called security again and they came up and checked it but it did not stop. Then I was told that breakfast is $24.95 a person, that was ridiculous. The room was very nice and clean, but my stay was miserable. April 22, 2013
Rated 1 out of 5 by overpriced and overrated This was one of the worst hotels I have ever stayed. Parking wasn't free at all. I had to move rooms twice because the AC's wouldn't work. The entire experience was overpriced and completely not worth it. I will never stay in one of these so called "fancy" hotels again. The Wifi was 10 bucks a day. Really? I could've stayed at a different hotel and got free parking, free breakfast, and free Wifi. Next time, you better believe I will June 16, 2013
Rated 1 out of 5 by Junior Leadership Development Conference I was very dissatisfied with the accommodations and the hotel staff. We were at a conference with 6000 students and advisors and there was not sufficient staff to help us. It was impossible to get food service and most venues ran out of things. I do not think that the hotel was at all prepared. My room was not clean and I had to clean it myself. I tried to use the computers in the Lobby and it would not let me log in. September 25, 2013
Rated 1 out of 5 by Will never go to this location I had so many bad experiences that not sure where to start Arrival : No one acknowledge me as SPG at reception or check in I have to ask 10 times for an upgrade and even the hotel was empty. Was given only one breakfast coupon and when asked for the second day the reception start questioning my status and booking info. Although had a cooperative booking and breakfast was included. Room 1234: this was my room right on the highway could not sleep even I have requested that I need a peaceful place. No hot water in the morning took forever to get the water so I could go for my meeting. Room 1624 : Was moved to another room after requesting many times , had to carry all my stuff m y self no help was provided plus again could not sleep at night due to load music next room, finally security came and the sound was lowered. I am sorry but you need to teach your staff how to treat SPG Gold December 6, 2013
Rated 1 out of 5 by Very bad service I had so many bad experiences that not sure where to start Arrival : No one acknowledge me as SPG at reception or check in I have to ask 10 times for an upgrade and even the hotel was empty. Was given only one breakfast coupon and when asked for the second day the reception start questioning my status and booking info. Although had a cooperative booking and breakfast was included. Room 1234: this was my room right on the highway could not sleep even I have requested that I need a peaceful place. No hot water in the morning took forever to get the water so I could go for my meeting. Room 1624 : Was moved to another room after requesting many times , had to carry all my stuff m y self no help was provided plus again could not sleep at night due to load music next room, finally security came and the sound was lowered. I am sorry but you need to teach your staff how to treat SPG Gold December 6, 2013
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