Rated 4 out of 5 by CharlyArgentina Great Hotel !!
I always stay at this hotel when I travel to New York . It is my favorite hotel in the area.
I stayed here a dozen times in the last 3 years and I always was treated very warmly at check-in.
The staff is great , very professional and always ready to help you.
The location is excellent for those who are visiting NYC ; there are many options to go to Manhattan , bus , ferry , or a combination of train / NJ PATH . The concierge will give you a hand in whatever the way you choose.
The rooms are always very well appointed and in great condition. The bathroom was nicely remodeled and the bed is very comfortable.
If you can , take the advantage of the room with NYC skyline view . It's an amazing view . It's worth every penny.
I hope you enjoy your time here like I did.
October 27, 2011
Rated 3 out of 5 Left a bit to be desired
Overall had a good experience at Sheraton Lincoln Harbor. Room was clean, staff was nice. Was disappointed with two things- no mini fridge in room and no complimentary breakfast. I brought champagne for my first wedding anniversary and was surprised no fridge to be found. Also, having paid quite a bit for the room and parking, would've felt less guilty about this splurge had I received any sort of perk, such as breakfast, as many hotels offer at no cost. It's the little things that really could enhance one's experience!
June 17, 2013
Rated 2 out of 5 by MMDD Never Again!!
We could not check in on time because of some preferred customer!!!! But they didn't mind charging my credit card!!!! They just pushed us aside and said they would call when our rooms were ready.. It is now december 5th still waiting for that call. We had to chase the cleaning lady down to have her get our rooms ready on two different occasions .. We were not even directed to the bar for a complimentary drink or anything.. Plus we tried to get a drink and the bartender acted like we were bothering him!!!!!!! Mind you we had three rooms 5
adults and 7 children and a show to get ready for and they could have cared less. My key didn't work in the lounge
and neither did the wifi that we should of been able to use. I was not a happy guest and will never stay here again!!!!!!!!!!!!!!!
December 6, 2012
Rated 5 out of 5 by Referee62 This Hotel has a very freindly Staff.
This Hotel had both friendly and efficient service. We enjoyed our 4 day stay as we travelled back and forth from New York. It was easy access to the Bus or Ferry that is very close in proximity to the Hotel. It was a safe environment and a great view of the New York Skyline. My Wife and I highly recommend the Sheraton Lincoln Harbor Hotel!
July 4, 2014
Rated 5 out of 5 by NadiaS Looking forward to staying here again!
Front desk was extremely helpful in getting the best room available for us and for late check out, both which we really appreciated. They were friendly, courteous and very helpful!
September 24, 2014
Rated 5 out of 5 by PaulMar101 My favorite hotel
I have been staying at this hotel on a regular basis since 2002. The rooms are very spacious and clean, especially the bathrooms. The location is great and handy to NYC without the high daily rates. The parking is free and the NY Waterway ferry to NYC docks just a few feet from the front entrance. My only criticism is having the pay $9.95 a day for wireless Internet per device, With travelers now carrying multiple devices, this policy should be changed.
April 28, 2014
Rated 5 out of 5 by koko2013 like being at home with a view
i was a little worried because i read some reviews that had me concerned. however, all that disappeared when i got there. the hotel was very clean and the staff was very professional. starting from the front desk to the restaurant all the way to the housekeeping staff. i am going to miss this place and hope to return soon. also my room could not have been better. the new york skyline view was the icing on the cake. thanks guys for a memorable time that i will cherrish forever.
September 13, 2013
Rated 5 out of 5 by blossom73 This hotel has two exceptional employees.
This hotel displayed a great deal of hospitality through their employees.I celebrated my wife birthday over the weekend and had the best room in the hotel with the panoramic view of New Jersey. I would like thank Addie Patterson and Victoria Lockheart for representing the Sheraton hotel so highly. These two employees went above and beyond to accommodate our stay at this hotel which offered a great view and an awesome restaurant to have breakfast .
November 27, 2013
Rated 5 out of 5 by KitchenSink great room
The best room in the hotel. We could still see the fireworks even if the show was on the Brooklyn Bridge.
July 8, 2014
Rated 3 out of 5 by Frannie223a Recommended improvements
Room was not ready when we arrived at 3:15. We were unable to communicate with the cleaning woman.....she did not speak any English. I attempted to play charades with her. We also received a 5:00am wake up call which we did not request. Could not get back to sleep after that call. On the positive side.....room was comfortable, clean and beautiful. The bed was also very comfortable.
We also had to stand in line for 15 minutes to check-out.
August 19, 2013
Rated 5 out of 5 by Wally57 Hospitality Exemplified
Having come up from Virginia last minute for a funeral we didn't expect more than a typical hotel stay. The check in had wrong information for us but the night manager took care of us and put us in a suite to make up for it. Besides a very comfortable room to stretch out in we were treated like family by the staff who went out of their way to make us feel welcome. The atmosphere was genuine from the entire hotel and the restaurant.
February 9, 2012
Rated 5 out of 5 by Ricka59 Great location, very comfortable.
My only complaint would be about the complimentary breakfast on the 10th floor. Selection very limited, coffee very strong.
July 3, 2014
Rated 5 out of 5 by TomMag24 Great place
Always clean , great staff , food in Restaurant is fabulous . NYC view is amazing . We highly recommend this hotel .
September 21, 2014
Rated 2 out of 5 by FerrariFixedOps Stay gone wrong
My wife and I booked a city/river view room and we arrived found that our room had been given away and had to take another room with a limited view. It was discounted $50.00 but when you looked online you see the room rate was in line with what they charged us. So really there was no discount at all.
I have stayed here many times and this was the first time I have had this type of problem. Not sure if I will return
August 16, 2012
Rated 1 out of 5 by Dante1301 Abismal
This place is rediculous. When I tried to get a cab the cab company was going to charge me double because I watned to pay by credit card. The hotel would not help me in finding another cabn. Then the Atm would not work.
Later I tried to get a receipt. I had to call four times only to be told I would have to wait two days to get a copy.
You are crazy to stay here or at any Sheraton. Nothing but problems.
November 29, 2013
Rated 5 out of 5 by MC164 Great Location
On the New Jersey side, you can park and spend the day in NYC, get the water taxi back to this hotel. Room was huge, had a sitting area, big bathroom and it was very clean along with 2 double beds. Price was a quarter of the city hotels and bigger. The restaraunt in the hotel will deliver and the price was the same as if you were eating there. Will always stay here instead of in the city. Great find.
October 31, 2011
Rated 5 out of 5 by fed112 Wonderful view and staff
Wonderful view of NYC and the river. We were there for my wife's job/meeting and had a great time. The staff was super with helping to get info for the ferry/Time Square and what to do. The rooms were 5-star. Also, the ferry and bus service that comes with the ticket available at the hotel are a wonderful additioin. DO NOT STAY IN NYC, stay here and take the ferry to Ground Zero-etc. VERY nice place.
April 9, 2012
Rated 5 out of 5 by Viper95 Great View of Manhattan
We had the perfect view and the nicest room. We liked the fact that we could just board a ferry to get where we needed to be. The staff at the restaurant were very friendly and the 2 door men were amazing with all their knowledge and giving us a ride back to the hotel. I wish the ferry ran earlier and later but with your helpful staff they made our stay very memorable and we will definately be back.
April 10, 2012
Rated 5 out of 5 by JP8434 Great Location
This Hotel is located at the edge of the water with a great view of Manhattan. Travel to Manhattan is by a 15 minute ride by bus or ferry - located directly in front of the hotel - amazingly convenient. Excellent neighborhood. The evening Mgr, Wesley and Concierge Jorge, were extremely helpful and provided excellent service. Wish you had continental breakfast and free wi-fi in room for SPG Members.
July 15, 2013
Rated 5 out of 5 by kaen liked the rooms
first time there will be going back
June 30, 2014
Rated 5 out of 5 by Sturgis5 Family friendly
I have always enjoyed Sheraton properties, but this one exceeded my expectations. Beautiful view in a great location. Easy transportation, helpful front desk staff and great pool hours for the kids. Dinner at the hotel restaurant was fabulous..the waiter was so attentive and our meals were delicious. The walkway at the river was a great place to relax outside. Couldn't have been better.
April 23, 2012
Rated 5 out of 5 by Will214 Not hurricane friendly
We stayed four nights just before hurricane Sandy was forecasted to arrive. Our flight was cancelled and we attempted to extend our stay but we were told it would be $46 more per night since our reservation was made on-line in advance. I think that this is poor customer service under these circumstances. They should have offerred the same rate or a discount in this situation.
November 1, 2012
Rated 5 out of 5 by Trish917 Courteous and Efficient Staff
After a long day and ride from South Jersey'
the young lady working the front desk on Friday 3/28 at 8 pm was friendly and
efficient, allowing me get to my room quickly.
On Sunday 3/30 Omar, working the lobby, helped me find the right 8 am water taxi.
He prevented me from missing a very important meeting.
My room was immaculate.
Thanks to all.
April 5, 2014
Rated 2 out of 5 by jcd1 Disappointed with misrepresentation
The room service menu clearly states that room service is available until 10:30pm. I called to place an order at 10:15 and it was closed. This Sheraton cuts corners. it is the little things that make a hotel better than the rest. It seems as though this is a very common occurrence here.
If they are in such a hurry to close down the kitchen, why don't they just change the menus?
July 23, 2012
Rated 5 out of 5 by Adrian83 Beautiful hotel
What can I say other than perfect. Everything was perfect. The view was magnificent, we got a complimentary breakfast, snacks and drinks throughout the day. The staff was helpful and very friendly, the room very clean and big. I still miss that bed. I would recommend this hotel to anyone visiting ny city at a fair price. Best regards
November 28, 2012
Rated 2 out of 5 by pb69 12-16-12
I take my wife away for her birthday every year. The hotel could of improved on the decorating for the season, No christmas tree or decorations. I felt like it took away from our experience. Also, I ordered the same drink at the bar and was charged 3 different prices. When I asked why, I was not given an explanation...
December 20, 2012
Rated 5 out of 5 by ibop The view from our panoramic room was dazzling
Our stay was delightful. The room was beautiful and comfortable. We ate the buffet breakfast and it was delicious and plentiful. I highly recommend this hotel and will stay here again.
May 19, 2014
Rated 3 out of 5 by Nicole10 Great size and value for NYC proximity
We were very happy with the location of this hotel. It's very convenient to the Lincoln Tunnel and ferry/bus access to New York. There's also a lot to do in neighboring Hoboken, NJ. The guest room and bathroom were incredibly spacious, but the mattress was the most uncomfortable hotel mattress I've ever slept on.
November 29, 2013
Rated 5 out of 5 by CarpetCat Great spot to stay to see New York
Terrific hotel. Clean and up to date fixtures in the standard room. Very attentive staff. The restaurant was excellent for my family (three girls). Water taxi over to Manhattan right out the main door of hotel. We will return to this hotel for sure. Great restaurants on nearby Washington street/avenue.
January 14, 2014
Rated 2 out of 5 by Curtis07840 Overall good but....
Pleasant convenient to UBS and overall good. My criticism is:
1. Never enough staff at the front desk and constant wait to get service
2. The room I stayed in (640) was very dated including wall paper in the bathroom which needs replacement
3. Some of the restaurant waiting staff are nasty people
October 29, 2012