Rated 1 out of 5 by Zhangkai Early 70ths
The Hotel is too old. Old broken furniture, strange smelling room even we were upgraded as Platinum Member.
The entire Hotels feels like early 70ths with nothing done in between.
However just when we stayed the started to renovate the Lobby but I guess the Rooms will need another 10 years
April 6, 2014
Rated 3 out of 5 by Bioo Poor Service
When I arrived back to the hotel on my second night, the room was not yet set up (but the bathroom was): it was 9.30 pm and I was tired and wanted to go to bed, but the guy at the front desk did not arrange for setting up the room until 11.15pm; worst, he kept on insisting that I left the do-not-disturb label hanging out, notwithstanding I clearly said I didn't (nobody would have set up the bathroom, otherwise): almost insulting. Very bad experience.
March 20, 2013
Rated 4 out of 5 by tanya23 Pleasent stay in Buenos Aires
I was in Buenos Aires for business and staed in Sheraton Libertador for 6 nights. Hotel has nice location and friendly staff. Room was OK. The only issue was related to booking: I booked king non-smoking room however the hotel changed the booking to smoking. It took a while and management involvement to get the room I booked. Everything else was nice. This is not a 5 star hotel, but location and service was nice.
October 22, 2012
Rated 4 out of 5 by MELCO Buenos Aires - 12-2012
The Sheraton Libertador Hotel really met our needs. The location was great as it was close to Florida Street, the Galleria Mall and not to far from the subway. We were able to walk every where, inlcusing Palermo, Recoleta, Purto Madero and San Telmo. The staff was helpful, spoke various languages including English and very accomodating. When we return, I beleive we'll go back to the Sheraton Libertador Hotel.
December 26, 2012
Rated 3 out of 5 by looschud it is a four points property
i have now stayed at both the Sheraton BA properties now. the Libertador is certainly the the lesser of both hotels. this isn't to say its a bad hotel but there are problems. the gym is terrible, small and poorly equipped and they charge if you are not club floor. the eating arrangement were weird - the only dinner available was in the lobby. the club floor was a complete disappointment. very little food available for cocktail hour and what was available was sad. plus there was no wine out so it was up to the discretion of the staff to poor your wine if they were around. the rooms were not using heavenly bed so they were not that comfortable. the good - the staff throughout the hotel were very helpful. i had a costing issue that could have cost me over 500$ but was resolved quickly and the hotel is in a good location with regards to wandering around and taking in the sights and shopping.
April 30, 2012
Rated 4 out of 5 by Jackson13 Nice Hotel, Helpful Staff in a Central Location
My wife and I stayed for 3 nights in September and found the hotel to be much nicer than anticipated. The location is in a central, though somewhat congested area and close to the Galleria Pacifica, Florida Street and San Martin Park. We paid for a club level room which was very quiet and had nice views of the city and the river in the distance. The bed was very comfortable and I slept quite well at this hotel.
I had read some poor reviews of the front desk staff and was pleasantly surprised to find the exact opposite. They were very friendly and went above and beyond in helping us with tour arrangements, drivers, taxi’s etc. The club lounge was very nice and the staff very accommodating. Included are a nice breakfast and some light appetizers in the evening. There is also a pool, hot tub and work out room on the top floor which provide a nice place to recharge after a day of touring. We would definitely stay at this hotel again.
September 22, 2013
Rated 4 out of 5 by SandraSanFrancisco Great customer service
Great location. Front desk very accomodating - arranged tango tickets and transportation, and helped locate a lost piece of jewellery in our room (it was stuck in the door of the safe and we did not see it - we asked the front desk for help and the security manager found it!). Quiet, clean, spacious rooms. Will stay here again when visiting BA.
May 8, 2012
Rated 3 out of 5 by mauronr Could explore more its potential
I've stayed in this Sheraton a couple of times. I prefer the Sheraton at Bom Retiro (better location and better hotel overall), but not always can get my corporate rate there.
One thing that is outstanding in this Sheraton Libertador is the check-in and check-out services. Every time I stayed there it was really fast, specially check-in. I'm in the room 10 minutes after stepping out of the taxi (I usually arrive between 8pm and 10pm)
One bad thing is the taxi service. It always takes more than the promised 10 minutes. If you can communicate in Spanish just go to the street and take one of the huge taxi fleet in Buenos Aires.
The bathrooms could use a renovation. Not that it's old, but the distribution of the components (toilet, shower and sink) is just wrong. Lots of wasted space while the shower/bathtub is way cramped.
The shower has low pressure. They chose one of those large showers connected to the ceiling which makes things even worse.
June 18, 2012
Rated 5 out of 5 by Chris1962 Wonderful Hotel
Stayed here for 2 nights before heading to Mendoza, Argentina. Made to feel like we were part of the family. The front desk staff was friendly, professional and helpful. The location is great, in walking distance to Puerto Madero, Recoleta, Calle de Florida and Casa Rosada. One of my best stays ever at a Sheraton property.
October 25, 2012
Rated 5 out of 5 by Peggie Travel agent recommends Sheraton Liberator for Buenos Aires
For families and singles, this is a great hotel. You can easily walk to great shopping and many historical sites. Cabs are easily accessible from the doorman. Carlos on the desk makes you feel like family. The breakfast buffet is great!!! I stayed here September 2012 and definitley will stay here again!
September 7, 2012
Rated 5 out of 5 by Gabe68 EXCELLENT LOCATION AND SERVICE!
I travel for business worldwide and stayed at several hotels. The Sheraton Hotel liberator has an outstanding group of people dedicated to make your stay excellent. I will recommend this property to anybody!!! Room, Location and food quality are great...but the friendly customer service is the best!
May 2, 2012
Rated 4 out of 5 by poetgranny Great Location, Great Staff
The regular rooms are a little small, but well appointed. The location, just a block from the shopping and action of Florida Street, is great. Plaza Maya is an easy walk and other neighborhoods are a short inexpensive cab ride away. The staff is friendly, professional and eager to please.
October 9, 2012
Rated 3 out of 5 by Pancho67 Room carpet
I use to come often to this hotel and it's the first time I see that the room's carpet is loose and bent, starting from the door all the way to the window... and gives an unclean look to the whole room. (Room 1405 needs a quick fix on this).
Service and the rest of the hotel is good.
June 11, 2013
Rated 2 out of 5 by NELLY26 NOT WHAT WE EXPECT FROM SHERATON
THE HOTEL IS OLD, THEY DONT CLEAN THE ROOMS SATISFACTORY, THEY DON'T MAKE YOUR BED AT NIGHT AND GIVE YOU A CHOCOLATE, THE TOWELS ARE VERY OLD AN IN BAD SHAPE, THE TOILETRIES VERY POOR. FOOD EXPENSIVE, BREAKFAST VERY BAD, THEY DON'T GIVE YOU AN UP GRADE IF YOU ARE A SPG MEMBER.
August 9, 2012
Rated 5 out of 5 by Rodrigo AWESOME STAFF
My first time in Buenos Aires and all I can say is what an amazing staff! Every person on the Starwood team I interacted with are professional and helped me anything I needed. The room was a typical Sheraton room and met expectations. The staff took my stay over the top.
September 6, 2012
Rated 5 out of 5 by Johnnie The Sheraton Libertador Experience
After having travelled through Argentina for 14 days our last 2 days in the Libertador were a real revelation. Argentina is a most beautiful country but 3 of the 5 hotels we frequented were horrible although rated min. 4 *.
The Libertador was worth every penny!!!
September 22, 2012
Rated 1 out of 5 complain about surprise charge
I was charged $22 in my credit card without any notification.
I never consumed any mini-bar item.
A minimum courtesy would have been to notify me so I could agree or dispute.
The amount is minimal but the procedure shows lack of good care of customer.
September 11, 2012
Rated 3 out of 5 by LATAMTraveler Some rooms are good some are not
Changed rooms 3 times in 5 days.
First one - could hardly live a night.
Second one was offered presidential suite - dirty one - need carpet replace
Third room was remodeled and was better.
March 14, 2013
Rated 4 out of 5 by Maufan This hotel is very centrally located
The location is excellent, the staff is courteous and I appreciate the special treatment for SGP members. I will definitely come back to this hotel if I am in Buenos Aires.
November 22, 2012
Rated 5 out of 5 by patty656 overall great
Totally met our expectations
We were going on a cruise and needed a hotel for the night before. Hotel was a great location for the pier also good location for sightseeing.
December 4, 2012
Rated 5 out of 5 by rosi88 Honeymoon
The hotel is beautiful, it is very well located for shopping and the staff is amazing. Thak you very much for everything. We recommend this hotel for sure.
June 27, 2012
Rated 5 out of 5 by TJR1 Tremendous people
Easy to communicate with, and chased down my lost luggage for me, as well as very accomodating with some special time lines with a group of 12 people.
August 19, 2012
Rated 5 out of 5 by ttshi Great hotel
This was my first stay at Sheraton Libertador. I enjoyed very much its facilities, the pool is fantastic!. The staff is always willing to help you.
June 27, 2012
Rated 5 out of 5 by OB57 The hotel is a very good value for the money
The staff was great no matter the time of. Day shift. I recommend. This hotel
Well trained and personal service every step of the way
September 29, 2012
Rated 4 out of 5 by shamen nice hotel and good location
this hotel is located in the city ceneter. its easy to just go outside and tour the city by foot.
very clean and good staff service.
October 8, 2012
Rated 5 out of 5 by taler Great hotel in a great location
Internet is a little slow (but it might be true in Argentina and not specific for this hotel).
March 12, 2013
Rated 4 out of 5 by Pegui The location is excellent
The service is very good. I would rather preferred more vegetable in the breakfast, however I feel very comfortable
November 6, 2012
Rated 4 out of 5 by Pepe2012 Location
An excellent hotel. More than perfect due to the location.
September 27, 2012
Rated 5 out of 5 by Udi1977 Great Hotel
This is my favourite Hotel in Buenos Aires.
June 20, 2012
Rated 3 out of 5 by rvvy non-smoking rooms smells of smoke
non-smoking rooms smelled smoke
August 27, 2012