Rated 3 out of 5 by Stevo479 Inconvenient
$14 per day for parking is ridiculous. Parking should be free. And $10 per day for wifi is ridiculous. It should be free as a convenience for guests. This is a business only hotel which feels like it can charge for everything and gets away with it because they think that everyone is on an expense account. This is not meant for the general non-business traveler.
August 12, 2013
Rated 5 out of 5 by ToniCTravelAmeniti1 A surprise in St. Louis
This property was a pleasant surprise from location, to room comfort, to food, service and overall ambiance.
From the moment I reached the front desk I was welcomed with a smile, my status was recognized, my room was upgraded without asking and I was offered a complimentary appetizer.
What else do you expect in St. Louis?
August 18, 2012
Rated 5 out of 5 by roc123 Clayton Sheraton
The Clayton Sheraton is one of the friendliest hotels I have ever stayed . The staff,on all levels, made us feel welcome and responded to our every need. Our wedding reception and room block was managed perfectly.. All of our guests were amazed at the exceptional service provided.
December 9, 2013
Rated 2 out of 5 by Elanna Hotel could use improvement
I was told suite had bathtubs not showers and was very upset to find that this was incorrect information. A person checking me in told me that my room had tub/shower combinations. Suite furnishings could be updated for the price you expect more.
October 29, 2013
Rated 5 out of 5 by Boobear Pleasant surprise
The staff from check in to departure was wonderful and unfailingly polite. The food was surprisingly good and fairly priced. They went out of their way to be helpful and make my stay a pleasant surprise. I will be back.
January 15, 2012
Rated 2 out of 5 by Bill501 Recent Trip
Stay at this hotel quite frequently. Always get great service from the staff and this time was no exception. The facilities, however, are another matter. Was also here a couple of weeks ago. One elevator was out of operation then and still is. Went for breakfast one morning and when asked about preparing an order, was told there had been a kitchen fire and the buffet was all there was. When I got off the elevator, the wall in the hall was missing a big chunk of wallpaper. Wondered if there were financial issues.
August 1, 2014
Rated 2 out of 5 by William13 This hotel needs reinvestment
Hotel is worn. TV required staff to get picture working. Toilet leaked on every flush from connections below. Drain in shower backed up. Hospitality room on club floor not particularly clean or attractive.
October 23, 2013
Rated 3 out of 5 by Steve22222222 Dog Hair
We found dog or cat hair all over our bed. No where does it state that these are pet hotels. Even if they were, the comforter should be cleaned after every use, especially if you allow animals.
October 10, 2012
Rated 3 out of 5 by Nick85 Internet is Unusable
I travel every week for work and this hotel consistently has the worst internet of any place I have ever stayed. If you want to keep business travelers, you need reliable internet.
July 30, 2013
Rated 3 out of 5 by Grammy2010 Hotel is nice and clean--shuttle service horrible!
The hotel itself was nice; however their inability to provide adequate shuttle service was very frustrating. The food in the hotel was sub-standard to say the least.
October 14, 2012
Rated 5 out of 5 by Leesee What a Great Staff
I felt welcomed from the moment I came in the front door and right up to my departure. I want to start by commending the front desk staff who were busy, but found time to provide restaurant info and, one gentleman, took the time to go online and gave us a printout of a Google map to our destination outside the hotel.
I especially have to commend the restaurant staff because they did me a particularly gracious favor. My friend and I did not have time to eat dinner before the event for which I was the emcee. After the event, I went to your restaurant and was told it had just closed. The gentleman at the door of the restaurant asked us to take a seat in the bar area and he would see what he could do to get us a meal. We didn't have to wait long and much to our astonishment, he said that although the restaurant was technically closed, the wait staff person agreed to let us in. We were served a delicious meal by a seasoned professional who was friendly, efficient and affable -- amazing behavior for someone at the end of a long day! That kind of service is what makes me want to come back and I will recommend your hotel to others.
October 15, 2013
Rated 5 out of 5 by MimiLuvsMuffins Nice staff and thoughtful hotel
This was my first time staying at this hotel but my second time there for a conference. Like before, the staff was very helpful and friendly. Everyone acknowledged you with a friendly "hello" or "how are you today?"
We were there for a military Yellow Ribbon event and in the lobby there is a large table with fresh flower arrangements. All the flowers were done in yellow. I know it's a small thing, but I really thought it was a nice gesture from the hotel. Very thoughtful.
The parking situation can be a little confusing for first time guests, and coming out of the garage is very confusing. I would say this is my only real complaint.
The rooms were clean, nice, and comfortable.
I had an old neck injury flare up while I was there and on Saturday I asked the front desk if they knew of any chiropractors in the area. I just expected them to give me some numbers for me to call around myself, but they didn’t. The gentleman at the front desk actually called around to nearby offices to see about getting me in. Unfortunately, they were already closed by the time we called. However, I did appreciate the extra effort by the staff to try to accommodate my needs.
January 27, 2014
Rated 3 out of 5 by Jack1234 Good hotel, poor internet connection
Hotel Internet collection is really poor and I have been staying here for more than 20 weeks now. After repeated requests have not seen any improvements
June 15, 2013
Rated 2 out of 5 by NancyAnn Sleepless in Saint Louis
We stayed at this hotel on the last day of a 10-day vacation in the Midwest. From the time we stepped off the plane in Chicago most everyone we met was so warm and welcoming...not so at this Sheraton.
When we checked in the front desk clerk was proficient but quite curt and hardly made eye contact. Quite the opposite was the gentleman who helped us with our luggage and the shuttle to the airport was on time and convenient.
Our room was a disappointment. First, here are the good things...great bed and linens, coffeemaker with Starbucks coffee in the room, nice quality personal amenities.
The most annoying thing was the heating/air conditioning system. The weather was beautiful in Saint Louis and being able to open a window would have been optimum but that wasn't an option. The heating/air unit was VERY loud and it would come on and off with a jolt. We had to turn it off in order to sleep. The bathroom looked like the shower had been caulked several time too many and when we flushed the toilet shreds of toilet paper came back into the bowl.
The hotel didn't appear to be overly crowded however the elevators were terribly slow. We ended up (at times) using the stairs. Lastly, we stayed on a Saturday night, two floors below our room is a patio area off the indoor pool area. Folks were enjoying this outdoor space for socializing and smoking well into the evening and voices easily carried to the rooms above. We found that interesting since the Sheraton info says the hotel is 100% non-smoking and made reference to the city of Clayton as smoke free as well.
Our accommodations could have been better however we enjoyed the quaint neighborhoods and a visit to Forest Park during our brief stay in Saint Louis. It's a beautiful city.
May 5, 2014
Rated 3 out of 5 by DCHirsh Adequate accommodations
The room was just adequate, nothing special, and the A/C was extremely noisy! This hotel needs a makeover!
July 2, 2013
Rated 3 out of 5 by BEJCPA Elevators?
I have stayed in this hotel annually for about the past 5-6 years. It has always been fine except the two elevators were just not enough to service the hotel (long waits). However, this year I was greeted with apologies that one of those two elevators was not working! So there was only one elevator and the service elevator. This is just not satisfactory. Otherwise, the hotel was fine. The staff were all very nice and the service good.
August 4, 2014
Rated 4 out of 5 by Nmp123 This hotel has great features.
I had a good experience at the hotel. The only negative side I had was one front desk associate was very rude to our family. She made my experience from the beginning very irritating. Every time we walked passed, there was an unprofessional look on her face and whispers would happen with other associates. Being a customer service professional, I felt uncomfortable. Upon checkout, I did not personally check out with her and had a great experience with another front desk rep. I would recommend management to look into the training and servicing of the front desk reps because I was very bothered from the time she snatched a reservation paper my sister had to leaving. Other than that, hotel was extremely clean, accommodating, and valet drivers were wonderful.
July 23, 2014
Rated 2 out of 5 by West5 Not A Good Experience
This Hotel need serious upgrading. The floors are horribly stained and outdated. I was changed to another room to accommodate me, but it was not much better. Also the rooms are very small.
The most annoying things of all was the slow elevators. We waited anywhere from 10 to 20 minutes to get an elevator. Some guests gave up and walked the stairs. It was impossible for me since I was traveling with my 97 year old mother in wheel chair.
I would not stay in this hotel again.
The staff tried really hard to please the guests.
July 22, 2014
Rated 3 out of 5 by MidwestChica Good Location but Rooms Need Updates
My boyfriend and I stayed at this hotel for a wedding we attended this past weekend and the hotel experience was ok. The staff was great, very pleasant and very helpful! The location of the hotel was great as it was easy to access main roads and shops. My issues were with the physical portion of the hotel. Our bathroom was small and the toilet didn't work well. I had to hold the toilet lever down for 15 seconds before it would flush. There was no full length mirror in the room, only a bathroom mirror. Also, the air conditioning was very loud when it turned on. It woke us up every time. The room needs updating very badly! Otherwise, we had a great experience.
March 24, 2014
Rated 3 out of 5 by aswgc Good stay for the price
Always pleased with my stay, however rarely is anything above and beyond.
Often times the site of business conferences and weddings as it is in the business district and also is a quite beautiful facility.
Walking distance to a number of great restaurants.
Room service quality varies from day to day, and goes from delicious to downright awful.
Fitness center, although small, is adequate for almost anyone's needs.
Parking is a bit of a mess still. People are confused where to go, how to pay, etc. They just moved over to using the room key instead of paper tickets. Overpriced so many people park at a garage across the street.
December 9, 2011
Rated 3 out of 5 by BusinessHH Average Hotel
The hotel is average and met my business travel expectations. The hotel is set up to be a nicer higher end feel (traditional decoration with a slight modern edge, updated showers, professional and friendly staff, etc.); however, certain items were not so applaudable:
1) Room carpets need a thorough cleaning. There were visible stains in mine and coworkers' rooms. The overall feel was somewhat grimy.
2) Shower floors also needed a good bleaching. What appeared to be once white grout was gray and dark.
3) New comforters or bleaching needed. It was obvious that the white comforters had seen better days, and you could see the yellowing under the sheets.
4) Broken down elevator - thankfully I was on a lower floor, but one of their elevators were broken and when guest traffic was at its highest, it was impossible to grab an elevator. Apparently has been an issue for nearly a month now.
Overall, the hotel was acceptable for my use; however, it would be a great recommendation given its proximity to local restaurants/bars and the airport if they cleaned up the aforementioned items.
August 7, 2014
Rated 4 out of 5 by George88 This hotel is just OK.
The staff was very friendly and tried to make our stay pleasant in spite of the elevator and kitchen problems. You really need to get those things fixed or you are going to lose business.
August 5, 2014
Rated 3 out of 5 by BizChicago Repeat Stay
Elevator was not working. Front desk staff not very warm and welcoming. Restaurant food needs to be improved. Rather eat at local restaurants.
August 4, 2014
Rated 4 out of 5 by jo42 Not my best experience
One elevator was broken, the restaurant had a fire, so services were very limited. Room Service trays set outside in the hall for days before they were picked up. There wasn't a fridge or microwave in the room. Our carpet was wet for the first few days of our stay. Overall a pretty uncomfortable stay especially for the PRICE. Parking and internet was additional.
July 28, 2014
Rated 4 out of 5 by Aalok2014 Comfortable Room and Friendly Staff
I want to make clear that the hotel staff were excellent (friendly) and the room was clean and comfortable. However, during our stay an elevator was out of service and it caused significant delays in waiting for an elevator to use (stairs are not an option when traveling with older guests).
We checked in on Friday and by the time we checked out on Sunday - the elevator was still out of service. Yes, it is the weekend. But it is also a major city - and I find it hard to believe that repairs could not have been completed sooner. In fact, the morning we checked out - there were two events hosted at the hotel that seemed to be concluding or had ended the night before - waiting for an elevator was an utter nightmare.
My final concern would be value. For what I paid, other locations include wifi in the guest rooms and have free parking or less expensive parking. And this location also does not include breakfast. I felt I was trying to be nickel and dimed for things that should realistically be standard at locations like this.
So if you don't mind paying a little extra (and paying extra for some things) - this is a very clean/comfortable place to stay.
August 4, 2014
Rated 3 out of 5 by JoeJack Don't look under the Bed
My stay at this hotel in Clayton, Mo was pretty good considering I was there for a conference and the room rates were way overpriced.. The rooms were adequate although I wish they were a bit bigger. The chair for the desk bumped into the bed and there wasn't a lot of room to put luggage, etc.
The staff at the hotel was amazingly responsive. I give a 5 star to the staff.
Big problem during our stay was that there was only one elevator and a service elevator working. Sometimes the wait for an elevator seemed to approach 20 minutes. I spent most of my stay using the stairs to go up and down to the 7th floor.
The big surprise for me was that while I was getting all of my belongings ready to go, I looked under the bed to see if anything had fallen there. While I didn't find any dead bodies, I did find the dust bunny farm, multiple pony tail holders, a mess load of used Kleenex a water bottle and some other things I was afraid to examine. Makes me wonder if I should have used that glass. ewwww.
Anyway, cleanliness is important and while the room appears appealing at first...DON"T LOOK UNDER THE BED!
August 1, 2014
Rated 5 out of 5 by Paqman77 Great location, facility and value
This was my second time staying here...I enjoyed it so much the first time, I came back for a four-night stay. Downtown Clayton is a bit sleepy, particularly on the weekend, but it's very quiet, green and suburban, so it's a good place to stay if you want a good night's sleep, and some peace and quiet. This is one of the nicer Sheratons, and everything is beautiful inside. The staff are very helpful, and it's an incredibly good value for the money. It's particularly good if you have business in the Clayton or Maplewood area...very convenient, and some good restaurants nearby, or a short drive away. I'd highly recommend this hotel for business travelers in the St. Louis area.
August 19, 2012
Rated 4 out of 5 by LordB When in Clayton...
Hotel is a good business hotel. Free airport shuttle is excellent, and hotel is just 5 mins walk to the Metro Link to get to Downtown St Louis. Most Clayton office towers are within a 10 minute walk of the hotel, as is Clayton's main drag with its eateries.
Essay, the check in clerk, was extremely helpful. Lobby is clean and bright and bar staff friendly. Club lounge on 14th floor a bit dingy and small, but well stocked food and drink for both breakfast and evening snack.
Swimming pool is a good size, but a hot tub would be a nice addition for winter in STL (it was only 17 Fahrenheit outside during my stay).
January 27, 2013
Rated 4 out of 5 by jjthoff Wedding Stay
We stayed for a relative's wedding in town. The actual hotel itself is VERY nice. We were very pleased. The only downfall was the mass confusion about our reservations. I had reserved 6 rooms a month prior under the wedding rate. They said only 2 rooms were allowed under each name. So I gave my name, my mother's, and my aunt's. No problem.....until we checked in. They didn't have my aunt's name and only had a total of 5 rooms boked. Luckily, there were plenty of rooms that night available. It really caused a lot of extra frustration for my family before trying to rush out to make it to the wedding ceremony.
May 6, 2013
Rated 3 out of 5 by MMM14 This hotel had many positives but had a few negatives as well
The staff was very friendly and my room for the most part was clean. We did not have a lock on our bathroom door and there was some mold in the shower. It would have been nice to have a fan/ventilation in the bathroom itself. We opted not to have our room cleaned the first day as we arrived late the night prior, but the staff never cleaned our room on the second full day of our stay. The biggest complaint was the elevator system. We had to wait sometimes 10 minutes for an elevator to arrive and we were on the 9th floor. We had relatives with health issues and elderly that were unable to do the stairs. I would say frustration is the only way to describe that situation. With 3 reunions and two weddings that weekend, it would have been nice to have another elevator, or elevators that moved a little quicker. I can only imagine how counterproductive that was for the staff who were also using the same elevators.
July 21, 2014