Rated 3 out of 5 by surfswim bad service
The room mservice was not satisfactory ... 40 minutes to get a bottle of wine is too long. And the woman at the desk did not even say thanks when I checked out.
October 20, 2014
Rated 2 out of 5 by Elanna Hotel could use improvement
I was told suite had bathtubs not showers and was very upset to find that this was incorrect information. A person checking me in told me that my room had tub/shower combinations. Suite furnishings could be updated for the price you expect more.
October 29, 2013
Rated 2 out of 5 by MG912 Not going to make that mistake again.
During my stay the elevators were a big issue. Many guests waited 10 to 20 mins at a time for an elevator. Staff were using the guest elevators to transport things such as trash. Rooms and bedding were dated using top sheets as the bottom sheet so the bed was always disheveled. The visit started with a guest in the bar throwing a drink on another guest because he was overly intoxicated then shoving him down the stairs. The police were called. The next day there was a fire in kitchen which caused guests to emergency evacuate and stand out in the heat for hours. (understanding this was out of the staffs control) The major issue is a note was placed under guests doors once we were let back in explaining what happened. The letter stated that due to the kitchen fire no food was available and food would be brought in. The insult was that the letter said breakfast would be available for $6, seriously $6 after all the guests went through. Nothing was said the next morning when guests checked out again long lines to check out with only one person checking people out. I am not saying that guests should have been comped or something but if the hotel is that hard up for money then take donations at breakfast instead of charging your guest. Wont make the mistake again.
June 22, 2014
Rated 5 out of 5 by Boobear Pleasant surprise
The staff from check in to departure was wonderful and unfailingly polite. The food was surprisingly good and fairly priced. They went out of their way to be helpful and make my stay a pleasant surprise. I will be back.
January 15, 2012
Rated 2 out of 5 by DK2014 Great location, friendly staff
Lately the quality has been down with slow service and lackluster attention to detail...
June 4, 2014
Rated 2 out of 5 by William13 This hotel needs reinvestment
Hotel is worn. TV required staff to get picture working. Toilet leaked on every flush from connections below. Drain in shower backed up. Hospitality room on club floor not particularly clean or attractive.
October 23, 2013
Rated 3 out of 5 by Steve22222222 Dog Hair
We found dog or cat hair all over our bed. No where does it state that these are pet hotels. Even if they were, the comforter should be cleaned after every use, especially if you allow animals.
October 10, 2012
Rated 3 out of 5 by Nick85 Internet is Unusable
I travel every week for work and this hotel consistently has the worst internet of any place I have ever stayed. If you want to keep business travelers, you need reliable internet.
July 30, 2013
Rated 3 out of 5 by Grammy2010 Hotel is nice and clean--shuttle service horrible!
The hotel itself was nice; however their inability to provide adequate shuttle service was very frustrating. The food in the hotel was sub-standard to say the least.
October 14, 2012
Rated 5 out of 5 by Leesee What a Great Staff
I felt welcomed from the moment I came in the front door and right up to my departure. I want to start by commending the front desk staff who were busy, but found time to provide restaurant info and, one gentleman, took the time to go online and gave us a printout of a Google map to our destination outside the hotel.
I especially have to commend the restaurant staff because they did me a particularly gracious favor. My friend and I did not have time to eat dinner before the event for which I was the emcee. After the event, I went to your restaurant and was told it had just closed. The gentleman at the door of the restaurant asked us to take a seat in the bar area and he would see what he could do to get us a meal. We didn't have to wait long and much to our astonishment, he said that although the restaurant was technically closed, the wait staff person agreed to let us in. We were served a delicious meal by a seasoned professional who was friendly, efficient and affable -- amazing behavior for someone at the end of a long day! That kind of service is what makes me want to come back and I will recommend your hotel to others.
October 15, 2013
Rated 3 out of 5 by Jack1234 Good hotel, poor internet connection
Hotel Internet collection is really poor and I have been staying here for more than 20 weeks now. After repeated requests have not seen any improvements
June 15, 2013
Rated 5 out of 5 by MimiLuvsMuffins Nice staff and thoughtful hotel
This was my first time staying at this hotel but my second time there for a conference. Like before, the staff was very helpful and friendly. Everyone acknowledged you with a friendly "hello" or "how are you today?"
We were there for a military Yellow Ribbon event and in the lobby there is a large table with fresh flower arrangements. All the flowers were done in yellow. I know it's a small thing, but I really thought it was a nice gesture from the hotel. Very thoughtful.
The parking situation can be a little confusing for first time guests, and coming out of the garage is very confusing. I would say this is my only real complaint.
The rooms were clean, nice, and comfortable.
I had an old neck injury flare up while I was there and on Saturday I asked the front desk if they knew of any chiropractors in the area. I just expected them to give me some numbers for me to call around myself, but they didn’t. The gentleman at the front desk actually called around to nearby offices to see about getting me in. Unfortunately, they were already closed by the time we called. However, I did appreciate the extra effort by the staff to try to accommodate my needs.
January 27, 2014
Rated 3 out of 5 by DCHirsh Adequate accommodations
The room was just adequate, nothing special, and the A/C was extremely noisy! This hotel needs a makeover!
July 2, 2013
Rated 5 out of 5 by ChicagoFox Comfy and Convenient
I was in St. Louis for a work event, but the conference hotel was sold out. I found this hotel because it was close to the conference and the MetroLink. I only stayed for one night, but it was great! The gym was good, a little tight of a space; however, the equipment was awesome!! I enjoyed having water, towels and headphones available. Most hotel gyms do not have wipes to clean equipment and I'm so glad Sheraton did! The breakfast buffet had a nice variety for the price and I fully enjoy it!
September 29, 2014
Rated 2 out of 5 by NancyAnn Sleepless in Saint Louis
We stayed at this hotel on the last day of a 10-day vacation in the Midwest. From the time we stepped off the plane in Chicago most everyone we met was so warm and welcoming...not so at this Sheraton.
When we checked in the front desk clerk was proficient but quite curt and hardly made eye contact. Quite the opposite was the gentleman who helped us with our luggage and the shuttle to the airport was on time and convenient.
Our room was a disappointment. First, here are the good things...great bed and linens, coffeemaker with Starbucks coffee in the room, nice quality personal amenities.
The most annoying thing was the heating/air conditioning system. The weather was beautiful in Saint Louis and being able to open a window would have been optimum but that wasn't an option. The heating/air unit was VERY loud and it would come on and off with a jolt. We had to turn it off in order to sleep. The bathroom looked like the shower had been caulked several time too many and when we flushed the toilet shreds of toilet paper came back into the bowl.
The hotel didn't appear to be overly crowded however the elevators were terribly slow. We ended up (at times) using the stairs. Lastly, we stayed on a Saturday night, two floors below our room is a patio area off the indoor pool area. Folks were enjoying this outdoor space for socializing and smoking well into the evening and voices easily carried to the rooms above. We found that interesting since the Sheraton info says the hotel is 100% non-smoking and made reference to the city of Clayton as smoke free as well.
Our accommodations could have been better however we enjoyed the quaint neighborhoods and a visit to Forest Park during our brief stay in Saint Louis. It's a beautiful city.
May 5, 2014
Rated 5 out of 5 by Lee186 Great Hotel
Very clean. Workers are all very nice. Very close to Washington University in St. Louis.
October 14, 2014
Rated 3 out of 5 by aswgc Good stay for the price
Always pleased with my stay, however rarely is anything above and beyond.
Often times the site of business conferences and weddings as it is in the business district and also is a quite beautiful facility.
Walking distance to a number of great restaurants.
Room service quality varies from day to day, and goes from delicious to downright awful.
Fitness center, although small, is adequate for almost anyone's needs.
Parking is a bit of a mess still. People are confused where to go, how to pay, etc. They just moved over to using the room key instead of paper tickets. Overpriced so many people park at a garage across the street.
December 9, 2011
Rated 3 out of 5 by MidwestChica Good Location but Rooms Need Updates
My boyfriend and I stayed at this hotel for a wedding we attended this past weekend and the hotel experience was ok. The staff was great, very pleasant and very helpful! The location of the hotel was great as it was easy to access main roads and shops. My issues were with the physical portion of the hotel. Our bathroom was small and the toilet didn't work well. I had to hold the toilet lever down for 15 seconds before it would flush. There was no full length mirror in the room, only a bathroom mirror. Also, the air conditioning was very loud when it turned on. It woke us up every time. The room needs updating very badly! Otherwise, we had a great experience.
March 24, 2014
Rated 2 out of 5 by fastmarka Staff was pleasant; building needs a wrecking ball
There are two elevators for this 17-floor building. Expect some serious "traffic." Windows in rooms are up high making it somewhat like a prison cell (not that I've ever been). The "whine" from HVAC systems was beyond white noise making sleep difficult. The pool area was beat up and dirty. Shower water pressure made it impossible to use; I ended up removing the shower head to get as much pressure as possible. My client is in Clayton, but until I receive word this hotel has gotten a gut rehab, I will drive the extra distance to the Sheraton City Center or Westport Village.
August 20, 2014
Rated 4 out of 5 by Sandra68 Clayton Sheraton
Clean room, staff was excellent. My only dislikes where The bathroom had a big stain on the ceiling and there was no refrig or microwave in the room
October 4, 2014
Rated 4 out of 5 by LordB When in Clayton...
Hotel is a good business hotel. Free airport shuttle is excellent, and hotel is just 5 mins walk to the Metro Link to get to Downtown St Louis. Most Clayton office towers are within a 10 minute walk of the hotel, as is Clayton's main drag with its eateries.
Essay, the check in clerk, was extremely helpful. Lobby is clean and bright and bar staff friendly. Club lounge on 14th floor a bit dingy and small, but well stocked food and drink for both breakfast and evening snack.
Swimming pool is a good size, but a hot tub would be a nice addition for winter in STL (it was only 17 Fahrenheit outside during my stay).
January 27, 2013
Rated 5 out of 5 by Paqman77 Great location, facility and value
This was my second time staying here...I enjoyed it so much the first time, I came back for a four-night stay. Downtown Clayton is a bit sleepy, particularly on the weekend, but it's very quiet, green and suburban, so it's a good place to stay if you want a good night's sleep, and some peace and quiet. This is one of the nicer Sheratons, and everything is beautiful inside. The staff are very helpful, and it's an incredibly good value for the money. It's particularly good if you have business in the Clayton or Maplewood area...very convenient, and some good restaurants nearby, or a short drive away. I'd highly recommend this hotel for business travelers in the St. Louis area.
August 19, 2012
Rated 4 out of 5 by jjthoff Wedding Stay
We stayed for a relative's wedding in town. The actual hotel itself is VERY nice. We were very pleased. The only downfall was the mass confusion about our reservations. I had reserved 6 rooms a month prior under the wedding rate. They said only 2 rooms were allowed under each name. So I gave my name, my mother's, and my aunt's. No problem.....until we checked in. They didn't have my aunt's name and only had a total of 5 rooms boked. Luckily, there were plenty of rooms that night available. It really caused a lot of extra frustration for my family before trying to rush out to make it to the wedding ceremony.
May 6, 2013
Rated 2 out of 5 by KLD4321 Not what I've come to expect from SPG hotels
The hotel looks great from the lobby/pictures/etc. Staff were nice enough. However, the room was not very clean; we even found a hair bow laying on the floor, so I highly doubt the room was vacuumed after the last guests. I am an SPG member, booked the room through the SPG number on my card, but was not put on a designated "SPG floor", so not sure if that is why our room was substandard. Restaurant was OK, but not good enough to eat there for a 2nd meal. The workout room had machines broken and it was DIRTY. Pool was fine for my kids, but us adults could not bring ourselves to enter the COLD water.
March 28, 2014
Rated 3 out of 5 by AMK64 Nice, but small rooms.
This downtown motel is nicely furnished. The bed was comfortable and gave a good night's sleep. The workout facilities and pool were very good. Here are some negatives. The room was incredibly small for the price paid. Internet is not included' nor was parking which added to the price. Add in not having complimentary breakfast and you easily add even more to the rate. Compared to a comparable motel near the airport which provided a king bed, similar workout facilities, a pool and breakfast, the base rate was too much for this motel. If you are on a budget this is not the motel for you. The motel is located within driving distance of downtown, shopping and other attractions which was nice.
August 12, 2013
Rated 5 out of 5 by Lovehotels Awesome hotel!!!
This hotel has the perfect downtown Clayton location, and the employees are so nice and so accommodating. This was our first stay here, and it certainly won't be our last. We thoroughly enjoyed the appetizers that were served on the SPG floor, too. The showers here are THE BEST--lots of water pressure and a great shower door rather than some flimsy curtain. I would highly recommend this hotel.
November 24, 2013
Rated 2 out of 5 by AR2012 Staff needs coaching
Upon check in, I thought I had reserved a king bed, but was TOLD that I had booked a queen. When asked if I could get a king room, it was as if I had asked for the moon. I was again TOLD that they had several groups and to next time, make sure I booked the room correctly. Also during breakfast, my total was $15.23 and I gave the wait staff, a $20 and a quarter so I could get all bills back, I asked her for a receipt also when she picked it up. She gave me a receipt and kept the $5 for a tip on a $15.00 meal. I had to ask her for my change and she said, "well, I thought that was mine". Totally unacceptable on both accounts for a frequent traveler. I will find another hotel my next trip to St. Louis.
August 21, 2012
Rated 3 out of 5 by BamaSusie Don't come on a busy weekend if you can help it
Stay here at a time when no special event like prom or a sporting event is scheduled. We couldn't help it. We stayed because my sister's small wedding (55 people) was scheduled for a weekend that coincided with some high school or college event. The bride had to wait one hour for her room, and we, the matron of honor and mother of the bride (a 94-year-old woman with a prosthetic leg) had to wait a full 90 minutes to get our "accessible" room. No one apologized or even offered a free soft drink at the bar. This made all of us late for the rehearsal. At the hotel-catered brunch, it took the kitchen staff 40 minutes to cut the cake! By the time it came out, 2/3 of the guests had already departed the event.
May 20, 2013
Rated 2 out of 5 by Tarasusan Unclean room
I have stayed at this hotel frequently in the last few months. This last time my room 916 was very dirty: including stains on the carpet , mold in shower, a hair on the clean towel, and the headboard was all torn up. I didn't feel comfortable my whole stay and was very disappointed.
September 15, 2014
Rated 5 out of 5 by jkay One of my favorite hotels!
I have never been disappointed with the accommodations and service I get at this particular Sheraton. As an SPG member, I feel like I'm treated as royalty and on this particular visit, the guest services people were very accommodating, especially one young lady who worked the night shift. My son goes to Wash U, and although I'm tempted to stay at the Knight Center on campus, the amenities are too good at this Sheraton for me to pass up. Great breakfast, fabulous happy hour at the Club level. The only down side, which is something I'm not happy about, is parking. $14 per night is a lot, and now there's no street parking from 2 to 6 AM which doesn't seem fair. Without the parking problem, this would be perfect!!!
May 14, 2013