Rated 4 out of 5 by ToniCTravelAmeniti1 Grand Property, Micro Service
This is a very nice property for Sacramento. I like the location and the blend of modern and old time.
I have stayed several times at this property and this time I was faced with more issues.
After I brought them to the attention of the manager, things were addressed in a very courteous way.
Still, for improvement I want to flag out some issues I had while there.
First, when I checked in I was not recognized as a platinum member. Even though I used my suite awards I was difficult to really get an upgrade.
I was surprised by the cold, abrasive manner in which staff is treating spg members
The green choice was not offered to me, and when I requested it the second day, even though I did not get the cleaning service, I also did not get the credit.
As for the valet service: it usually takes a very long time to get your car. They do not take calls to bring the vehicle from room and once you go downstairs it takes a long time.
One time they brought the wrong car, so it took them more than half an hour to bring my car. Consequence? I was late for my meeting.
When I checked out very early on Monday, I was surprised when I received a portfolio for $3,707 and cents. Eventually they corrected the bill.
However, as of today, 10 days later, my credit card is still being held for $3,707.
When I left I asked the front desk agent to charge my room to a starwood credit card, yet she still charged to a different card.
November 28, 2013
Rated 3 out of 5 by Travelpro1848 Nice hotel with service issues
Rooms are very nice, with excellent air conditioning system and comfortable bed. Bathrooms are nice and spacious, but the door automatically shuts, which both makes the bathroom too steamy during showers and prevents guests from listening to the TV or talking to others while using the vanity.
There were service issues. First, a bellman said I could not use a luggage trolley in the parking garage across the street - even though it's a Sheraton-designated garage. Second, staff could not tell me when my room would be ready - only that they were working as fast as possible. Good hotels can give you an fairly accurate estimate of when the room will be ready. Third, the beef served at our conference luncheon was the worst food I've been served ever - tough and chewy. All attendees with whom we spoke had some variation of the same comment. Can't believe a big-city hotel of this reputation would stoop to serving such poor-quality food.
March 2, 2014
Rated 1 out of 5 by pcnphbg Of course you have a confirmed reservation, but ...
I obtained a confirmed reservation through the Sheraton web cite for a bay suite the week before my February 18 arrival. When I checked in at the front desk I was informed that even though I had a confirmed reservation, there were no bay suits available. Even after presenting my confirmation number I was informed that the hotel was unable to honor its commitment. The gentleman at the desk, Mr. Poindexter, was apologetic and did provide me with a room at a reduced rate, but this certainly did not give me what I had reserved.
I am extremely dissatisfied that I was either provided a reservation for a room that was not available or that the room I had reserved was given to another customer. At the very least, I should have been contacted by email or telephone (both of which I had provided in the reservation process) and advised of the impending problem. The cavalier attitude of the Sheraton Grand Sacramento and its staff (with the notable exception of Mr. Poindexter at the front desk) have convinced me to avoid this and all Sheraton hotels for my future travels.
February 20, 2012
Rated 1 out of 5 by moses78 poor overall
very poor food Unable to enjoy visit at this event
June 17, 2014
Rated 3 out of 5 by Orla Hotel is nice but they charge you for EVERYTHING!
This is a beautiful hotel but like so many "fancy" hotels it's not worth the money. They charge you a room fee, and then you have to pay for parking, Internet, fridge, microwave and breakfast. The rooms are nothing spectacular so you might as well save the money and stay somewhere a little less fancy and way more amenities.
November 26, 2013
Rated 1 out of 5 by Tprice3 See the room in person before you book
I needed 5 rooms for 15 women and was told there was a king bed with a roll away available with all that I booked and that all rooms would be connected and or next to each other as we had to get ready for a special event and had hair and make up people with us. Upon arrival rooms were not ready due to a convention, no problem. Waited, got rooms at 5pm and discovered that rooms had only king beds, so someone had to sleep on the floor. Managment discussion was fruitless and condescending. 3rd person slept on a floor mat, and they gave us $50 off our room charge. Ridiculous!!! Will never stay ere again!!!
March 24, 2013
Rated 3 out of 5 by Karen03 Reception
Reception did not honor my request for two, 2 bedded rooms which was requested at the time of booking in March.
Reception had incorrect names on the room & it never was corrected.
Still not sure if correct credit cards were applied to final statement at check-out.
Reception was not especially helpful with my questions.
June 9, 2014
Rated 5 out of 5 by SteveMD great location
I have stayed here several times and enjoyed everyone.
June 16, 2012
Rated 4 out of 5 by DK56 Affordable
Hotel was clean and staff were friendly and accommodating.
June 8, 2014
Rated 4 out of 5 by friendlyskies14 Great service
Great service from the front desk attendant Disha.
June 6, 2014
Rated 4 out of 5 by pcryan Excellent quality
Excellent service end to end. Room was comfortable - clean - great showers - great bed - A/C behaved - WiFi was fast enough.
Staff were totally helpful. Bar and restaurant prices reasonable. Nice area for walking.
- TV is rigid mounted so viewing from bed is uncomfortable.
Would I return - absolutely.
June 2, 2014
Rated 1 out of 5 by Council Check in & Room Location
I had to keep hounding the staff to let me check in. I was there for a conference and had to MC the luncheon on Wed. The education sessions began at 2:00 p.m. I went back after lunch to see if I could get in before the education sessions and was told no. They said the room would be available no later than 3:00 p.m., which I thought was way too late.
I went back at 2:45 p.m. hoping the room would be available. It was not. I kept calling and finally at 3:20 p.m. was given a room.
I had specifically asked for a room away from the elevator. However, I guess to pay me back I was given one next to the elevator.
I couldn't take the time to move as I was very busy at the conference. From now on I am going to have my staff reserve a room at another hotel.
September 21, 2013
Rated 5 out of 5 by gil49 food and valet parking
the lunch was horrible Ordered chicken soup and turkey sandwich. The soup was like dirty dish water and the turkey sandwich was sloppy with old lettuce. this was for lunch. Had to sit far from bar it smelled like a street bar did not smell fresh.. VALET parking i paid $25.00 for 5 nights it was raining and cold they would not bring my car when i called for it. They insisted that I had to come down to Valet parking and hand them the ticket then I had to wait 5 to 10 min freezing even after i begged. at 7 am no heavy traffic ridiculous!!!
December 26, 2012
Rated 3 out of 5 by jimk69 Beautiful hotel and great location but missing the boat on service
I stay here because I am a loyal SPF platinum member. However, it's not my favorite because it lacks basic customer service. I have NEVER received an upgrade to a suite once, I have at least 2 stays a month. You can not call down for yor car to Valet, even though you are paying $28/day, you have to stand outside in the cold and wait 5-10 min. Very frustrating. They charge you to receive a package ($10) per package. I have never been there where they had the front desk staffed well so you always have a wait at check in. I can't believe this is the service they give to their platinum members. The location is adjacent to the capital and it is a nice hotel so it's too bad they can't improve on service and also giving their platinum members a little special love.
October 18, 2013
Rated 5 out of 5 by hom74 they made it right!
I booked this hotel for my husband, myself & my daughter because it was 1 block from the facility where we were attending a wedding. We notified the hotel we would be arriving at 3pm & would need a room right away so we could get ready for the wedding. When we arrived not 1 room was ready so we ended up getting cleaned up & dresses in the restrooms but they recommended a restroom upstairs that was hidden so we could have some privacy & they were sincerely apologetic. I was pretty disappointed as you can imagine but I kindly let them know. When I got home & checked my email, I saw that they had credited all our costs for us. The entire cost of the room plus our parking! About $180 total they credited to us. They made everything "right" with us. We will be back.
October 31, 2012
Rated 5 out of 5 by satisfied58 Excellent customer service
Front desk staff went out of his way to find me the Sacramento Bee Sunday newspaper - a second front desk staff offered to run it upstairs to the snack bar for me where I was headed. A third staff person who was working the snack bar and restaurant and from whom I ordered coffee engaged me in a very pleasant conversation. I paid with 'Sheraton bucks' I received by declining towel changes. I took notice of the uncommonly excellent service.
May 26, 2014
Rated 1 out of 5 by rc3cng Over all Stay Experence
I was booked into the Club Floor - Room 2606....all the evenings I stayed there was "parting" going to well past midnight - perhaps I was too close to the Club Lounge....but it would seem to me that other guests were kept awake as well. When I checked out I mentioned it to the Check out person as was told that I could have called down, etc...perhaps so but in this day in age is that the wisest thing for a guest to do. Surly you have Security personal that should be monitoring the floors after a reasonable hour.
October 12, 2013
Rated 1 out of 5 by PacificJack Unacceptable
#1 for a hotel experience is a good night's sleep. The lack of fitted bottom sheets means that the sleeper winds up with the sheets in a bunch and the person lying on the bare mattress. No sleep; substandard fitness for work. #2 is communication. Sheraton charges excessively for Wi-Fi in the room so "guests" have to go to a corner for the lobby for inferior connectivity.
March 7, 2014
Rated 1 out of 5 by McDoblack SPG has a lot of work to do in order to keep my business.
The overall experience failed to meet expectations in multiple respects. Check in was difficult, far more so than necessary. There was hardly a recognition of my status. At other Sheraton locations, free hot breakfast is a standard Platinum benefit, this is not the case in Sacramento. The room was not cleaned well on multiple occasions. The price for this property is high, and in many respects that is OK, but in terms of value it was less than poor. I don't recommend this property.
May 20, 2013
Rated 5 out of 5 by KrisMarie So comfortable!
Would have liked to stay longer to fully enjoy what you have to offer guests!
March 26, 2014
Rated 5 out of 5 by Christina1 Fourth of July Spectacular
My daughter and I stayed at the Sheraton Downtown Sacramento for the 4th of July. It was really nice and quiet. A gracious front desk agent checked us in, and our room was placed on a high floor where we had a nice view of the firework display that evening. We felt very special to have had such a wonderful experience. With a touch of fresh flowers that I purchased from a local market, our room was complete. The pillows were the best pillows ever! Thank you for a wonderful stay.
July 8, 2012
Rated 4 out of 5 by Audgal1 This hotel is conveniently located downtown.
Nice hotel, pool was small, nice location downtown but most businesses were closed on the weekend. Overall stay was nice and relaxing.
May 29, 2014
Rated 2 out of 5 by Pablo1964 Wireless down!
I travel alot and often late to hotels and leave early. I have basic business needs like availability of wireless in the guest room, meeting rooms, restaurants and open spaces. The wireless was not working - or at least not very well and I could only use it in lobby areas for 90 minutes. Here's what that does... it drives me across the street to Starbucks where the wireless is smoking fast and working versus sitting at the Sheraton bar or restaurants.
December 10, 2012
Rated 4 out of 5 by DianaBOI Excellent Customer Service But Pretty Pricey
I facilitated a two-day seminar there and I felt it was the mission of the staff to meet my every need. They have customer service down to an art form, especially Ernesto upstairs in Morgan's Restaurant and Alex, who works in banquets. In fact, Alex learned that I preferred tea to coffee and made sure I had my personal jug of hot water every morning. I felt it was his quest to spoil me and he succeeded. They also had an excellent workout room that had everything you needed in a spacious, comfortable atmosphere. The pillows on the bed were very comfortable and I slept well, something that's rare for me and I travel a lot for work. My only complaint is that their prices were a bit steep and you had to pay for everything (internet access, printing in the business center, etc.) Their wonderful customer service took the sting away from their high prices - but not completely.
May 22, 2014
Rated 5 out of 5 by Carol47 LOVED Morgans Restaurant
Chef Michel presents a menu that is interesting, well conceived and that appeals to your five senses. His food is fresh and prepared with great care. I had the sea scallops on a bed of crab risotto my first evening at Morgans. My colleague had melt-in-your mouth short ribs. We returned the next night and following morning for more cuisine prepared with superb skill and the finest of ingredients. Kudos to the chef and his staff!
February 19, 2012
Rated 4 out of 5 by ecologist nice room
I liked this hotel. My room was spacious for one person, had a window seat, a leather wall, a comfortable bed with extra pillows and white linens. Everything was clean. Because I opted to forgo maid service, I got two $5 certificates to use in the hotel restaurants and I got a free mocha, croissant and juice my third and last morning. Even though the pool is small, I would have used it if I had brought my suit.
September 3, 2012
Rated 2 out of 5 by Cecelia54 disappointed
Inadequate amenities in rooms that were booked for 2 guests. Only one bottle of "complimentary" water, creamer and sugar only enough for one cup of coffee. Poor lighting in guest room, and even worse in bathroom. Minimal towels. Also, there was no refrigerator or honor bar. Breakfast Buffet was very pricey, low quality, offering minimal steam table items. Hostess was not adequately trained for morning rush.
April 22, 2013
Rated 1 out of 5 by 66mstgfsbk Hairy experience
Hotel looks nice, food was good, bar area clean, staff nice. Room cleanliness epic fail. Was in for pleasure, went to dinner and drinks downstairs, came back went to sleep in dark, kinda passed out I should say. Anyway woke next morning and rolled back sheets and noticed bed was full of hair, none of which was mine. Small to large strands of hair straight and curly, hair balls, and unknown materials in sheets and comforter. I thought it was only on one side of sheets when I separated them found identical nastiness within entire bedding. This room was on the club level. How can you be a AAA four diamond awarded hotel and have issues such as this. Last the elevator in their dimly lit parking garage was a terror. Entered elevator pushed floor button, got shot up fast then stuck for a few minutes, the dropped extremely fast and doors opened to same exact floor. Notified parking attendant, well he just smiled. The elevator issue is not a joke.
December 25, 2013
Rated 1 out of 5 by lee933 Worst Experience
I stayed at your hotel this past weekend. I had dinner in Morgans located in the hotel. After I placed my order I waited and waited and waited for over an hour for a burger. I stated when I ordered it that it had to be well done no red meat. When it finally arrived 1hr 15 later is was cold and red. Then I waited another 15 min before the waitress came back so I could explain. At this point I told them never mind I'm not eating here now after 90 min of waiting. I explained to the front desk what happened and went to my room. Later that evening I receive a phone call after I order room service which is really overpriced and was told by your staff because of the issue in Morgans they would not be charging me for this meal. Upon check out you charged me of course. UNBELIEVABLE. I travel a lot and I would NEVER recommend you hotels to anyone again. Terrible service and your a company who doesn't stand on its word.
June 22, 2013
Rated 5 out of 5 by bomba12 Business trip
The only item I was unsatisfied with was the fact that my SPG rewards was not in the system and that I would have to begin my membership over again. I usually stay at other qualifying hotels for business and that was not reflected in your rewards system. Other than that fact, I loved the king bed and the size of the room.
May 22, 2014